Comfortable and crew was helpful. I'm diabetic and when it was time for my evening meds I was given ample drink to get them down. Crew member checked back to see if I needed more.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
First was delayed resulting in me running from one gate to the other only to find out the 2nd flight is also delayed. Then boarded plane sat on tarmack with no AC for over an hour. Then when we got to final destination had to sit on tarmack again for another 1/2 hour because no gate to unboard. Resulted in almost losing hotel room and having to pay crazy price for in room service. Now suffering due to not enough sleep. AA did not offer ANYTHING for the trouble. Almost treated it as business as usual.
The atmosphere on the plane was great. It felt current & upscale. Made flying feel special again, not just like I was trying to get from point A to point B.
"Threatening" that they were going to close the boarding doors 20 minutes early when the website says that they close 15 minutes before departure time.
I liked the legroom and the boarding process. The positive attitude of the crew was a great benefit. I also really liked the modern feel of the plane (safety video, purple glass, and interactive touch screens in the seat heads).
The only downside was that we took off about 15 minutes late adn could not make up that time. I rated the food and entertainment as merely "good" because they looked promising, but I did not get to try either on that trip.
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