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The lady checking me in said I could pay $40.00 for carry on or $25.00 to check my carry on luggage. This did not happen in SFO. The upper bins were somewhat empty and the plane wasn’t full. I don’t understand why it was different on my way home. Since I had to check my carry on, I missed the airporter by five minutes and had to wait over an hour.

We were scheduled to leave at 9:55 am and delayed until 6:30 with zero compensation and little communication.

Zero compensation and zero communication terrible customer service

Wasn't there

Wasn't there

Crew and check-in staff were very polite.

A lot of people believe that SC is now an investors-first company, not a consumer-first company. Newer policies made by upper management have turned off a lot of people. Too many up-charges for baggage and seating. If I buy 2 tickets I expect that I can sit together without having to pay more. Plane was late, baggage carousel was delayed.

Quick check point

Rude reception

Staff was attentive and friendly.

Nickel and dimed on the seats. Fair should pay for the seat. Seats don’t recline and aren’t very comfortable when you’re 6’4. A three hour flight is not the time to have an uncomfortable seat.

Well for starters , I was running just a TAD bit late . My flight was 550 am . I arrived to the check I'm desk at 530 and I was told that the plane was already boarded and had pulled away from the terminal . They told me that check on time was 508 and that's when they began loading . So by 520 they had already pulled away from the terminal. So needless to say I had to rebook another flight .... $99 and 6 hrs later . Not happy at all . Jeff

Na bueno,servicio pesimo

Horrible,gracias a ustedes spirit no vuelvo a viajar con spirit,no lo recomiendo.

Delay otherwise average

We were on a new plane and each seat had power.

I was in the window seat near the back and there was a steel box (guessing for the electricity to the seat-back) that took up a third of the width for my feet.

Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that.

Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying.

Flight attendants were nice

First a terminal change , then a plane change. They kept asking over & over for volunteers to wait for another flight. Even after we finally boarded they announced again asking for volunteers to get off onto another flight. My flight was scheduled for 12:45 it took forever. Then we had a delay at Orlando but it was due to weather which is uncontrollable Terrible flight.

The staff are great very nice pleasant

Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

Was not allowed to check in even tho flight was delayed. Horrible!

Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment

Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable

delay . delay delay . a 9:30 am flight was delayed until 9 pm. I opted to cancel and get refund. person helping at check in desk left in middle of handling my request and said next person would be along soon to finish. Said I had been refunded but was in Q for receipt. I asked for my luggage and it took numerous trips to desk to ask where it was and finally 2 . 1/2 hour later I got my luggage but no receipt. It was chaos in departure terminal of people trying to rebook or refund

Crew was great. Good flight. Safe

Boarded 30 minutes late. Sat on tarmac for 30 minutes while crew ran more plane safety checks. 60 minutes late overall. I understand the need for safety but this could have been done prior to boarding.

Not much to add here because not much to like

There was nothing on this flight. No plug ins for your phones, or music or movies or nothing. No magazine, and it was so cold I thought I was going to freeze. I flew out to Chicago on Alaskan and the fight was wonderful! But this flight was a total opposite to that flight. I took pictures of the seats to show my daughter that there was nothing. And swore at that time....never fly Frontier again.

Very uncomfortable seats, they nickel and dime you for everything. You’re better flight America or United unless you plan to fly with the clothes you have on and a very small carry on.

We were scheduled to leave at 9:55 am and delayed until 6:30 with zero compensation and little communication.

Zero compensation and zero communication terrible customer service

Wasn't there

Wasn't there

Crew and check-in staff were very polite.

A lot of people believe that SC is now an investors-first company, not a consumer-first company. Newer policies made by upper management have turned off a lot of people. Too many up-charges for baggage and seating. If I buy 2 tickets I expect that I can sit together without having to pay more. Plane was late, baggage carousel was delayed.

Luggage, came 30 minutes late .. no luggage arrival marked

Waiting 15 minutes after landing to get off the plane and another 25-30 minutes for our luggage-ugh.

there was a hurricane and we couldn't make the flight since they where evacuating were our house is. we are still hoping the airline will work with us on our tickets. we would like to fly this week to ckeck it out. we would love to hear if you can help us.

Wasn't there

Wasn't there

Luggage, came 30 minutes late .. no luggage arrival marked

Cheep

Not much room

Flight attendants were great ,very hospitable and engaging

The plane is too cold, beyond Antartic temperature.

Unfortunately nothing.

The flight was delayed and there was no communication. They crew communicates very little and claiming luggage was a nightmare. The seats were extremely uncomfortable. The guests on the plane were poorly behaved and there was no communication from the crew to help it.

Great machine

Wasn't there

Wasn't there

We were scheduled to leave at 9:55 am and delayed until 6:30 with zero compensation and little communication.

Zero compensation and zero communication terrible customer service

More leg room than typical coach. Allows a bag up to 50 lbs, not 40 like spirit. Much more doable

Didn’t offer complimentary snacks like peanuts or pretzels, only for purchase. Baggage fees are ridiculous! WTH is happening with fees at every point of your travel. Outrageous

Luggage, came 30 minutes late .. no luggage arrival marked

Staff was attentive and friendly.

Nickel and dimed on the seats. Fair should pay for the seat. Seats don’t recline and aren’t very comfortable when you’re 6’4. A three hour flight is not the time to have an uncomfortable seat.

Cheep

Not much room

The price, the crew was fairly nice, and the boarding process was fairly fast

You save on comfort, if comfort is a big deal then shop elsewhere. There are no seat recliners, a small tray, and if there is a child behind you then you WILL feel every toe on their foot as they kick your seat. There just isn't the space, they are cramped up, you are cramped up, it's just little to no space.

Unfortunately nothing.

The flight was delayed and there was no communication. They crew communicates very little and claiming luggage was a nightmare. The seats were extremely uncomfortable. The guests on the plane were poorly behaved and there was no communication from the crew to help it.

Price was reasonable.

The lady at the check in counter was unfriendly - gave me hard time communicating with me.

We were scheduled to leave at 9:55 am and delayed until 6:30 with zero compensation and little communication.

Zero compensation and zero communication terrible customer service

Wasn't there

Wasn't there

More leg room than typical coach. Allows a bag up to 50 lbs, not 40 like spirit. Much more doable

Didn’t offer complimentary snacks like peanuts or pretzels, only for purchase. Baggage fees are ridiculous! WTH is happening with fees at every point of your travel. Outrageous

Plane was on time.

Even as I was checking in for the flight, as an economy traveler, I was constantly reminded of all the things I wasn’t entitled to -all boarding was based on how much you’d paid, not where you were sitting. I didn’t expect special treatment, but once you’re at the gate, boarding agents usually treat passengers equally. Not so with United.

Bad smell

Over size person sitting next to me. I was very tight in my space.

Great service for my disabled uncle

This was my first flight ever and the baggage was not explain thoroughly until it was time to board. When i spoke with the lady at the desk while actually checking my bag she told me to take care of it on my flight back home (maybe they could give you a credit). On the flight back home I spoke with a supervisor about my situation and she told me there is no more on the account so we can't help.

No me gusto nada...

1.me cobraron $100 por la maleta pequeña por q hubo un error cuando compre mi boleto,error de ustedes no mio,hice escala y me cobraron 50 y 50. 2.no hay personal suficiente que hable Español,estaba perdida y sin ayuda en español. 3.no dan Meriendas en los vuelos,todo lo cobran. 4.espacios pequeños en el avion y el avion vacio y me dieron el peor asiento. 5.tuve una muy mala experiencia tube que hacer chek in 2 veces,salir y volver a entrar cuando no era nesesario...tuve un pesimo dia y hasta llore..

Great machine

Unfortunately nothing.

The flight was delayed and there was no communication. They crew communicates very little and claiming luggage was a nightmare. The seats were extremely uncomfortable. The guests on the plane were poorly behaved and there was no communication from the crew to help it.

First class was distinguishable by the pull down panel on the middle seat acting as the console. There was nothing to buffer the noise and comotion common ib coach. I had upgraded to 1st class counting on the additional space and quiet to get some work done that required consentration. Really I am feeling ripped-off of the extra $135 I spent. As far as I’m concerned Sun Country over charged for the chicken wrap and tannin laden wine I was served. I would love a refund

We were scheduled to leave at 9:55 am and delayed until 6:30 with zero compensation and little communication.

Zero compensation and zero communication terrible customer service

Nothing

I was not allowed to board the flight. I arrived 30 minutes before departures and they refused to print my ticket. The lady claimed it was an airline policy to stop printing tickets 45 minutes before the flight leaves but on my original departure from Dallas I arrived 30 minutes early and waited in line until about 10 minutes before departure and they still printed my ticket. if its policy why was I able to do it the first time with no issue? i had to buy a whole new ticket with a new airline. I want a refund.

The lady checking me in said I could pay $40.00 for carry on or $25.00 to check my carry on luggage. This did not happen in SFO. The upper bins were somewhat empty and the plane wasn’t full. I don’t understand why it was different on my way home. Since I had to check my carry on, I missed the airporter by five minutes and had to wait over an hour.

Aircraft was cool

Small children

Affordable first class seat - very unusual for AA

No complaints

Staff for the airline was very good!

I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me.

Crew was very nice .

More leg room than typical coach. Allows a bag up to 50 lbs, not 40 like spirit. Much more doable

Didn’t offer complimentary snacks like peanuts or pretzels, only for purchase. Baggage fees are ridiculous! WTH is happening with fees at every point of your travel. Outrageous

Price was reasonable.

The lady at the check in counter was unfriendly - gave me hard time communicating with me.

They were able to get us on the flight in first class

That it took over an hour for them to get us on the flight that we had purchased an airline ticket for. The flight was oversold by five people and although there were first class seats available, the agent initially wasn’t willing to give them to us without upcharging us for them. No way we were going to get upchargwd for something that was not our fault!

The lady checking me in said I could pay $40.00 for carry on or $25.00 to check my carry on luggage. This did not happen in SFO. The upper bins were somewhat empty and the plane wasn’t full. I don’t understand why it was different on my way home. Since I had to check my carry on, I missed the airporter by five minutes and had to wait over an hour.

Quick check point

Rude reception

Great machine

The pilot did an excellent job & was the smoothest landing I’ve had.

I get it’s a cheaper airline, but to have seats that don’t recline & charging for water seems a bit excessive. The fee for the carry on luggage is just ridiculous, too. It’s practically the same price as checking your bag. Attendants were not very friendly, nor organized.

This was my first flight ever and the baggage was not explain thoroughly until it was time to board. When i spoke with the lady at the desk while actually checking my bag she told me to take care of it on my flight back home (maybe they could give you a credit). On the flight back home I spoke with a supervisor about my situation and she told me there is no more on the account so we can't help.

Affordable first class seat - very unusual for AA

No complaints

Flight attendants were nice

First a terminal change , then a plane change. They kept asking over & over for volunteers to wait for another flight. Even after we finally boarded they announced again asking for volunteers to get off onto another flight. My flight was scheduled for 12:45 it took forever. Then we had a delay at Orlando but it was due to weather which is uncontrollable Terrible flight.

Crew was very nice .

the flight had a two hour delay which put me into Orlando very late.

The staff are great very nice pleasant

Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice

Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot

I’d love to have a free fruit or veggie snack. Just a small bag

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight.