Cons: "Comfortable seats"
Cons: "The aircraft looks like a WWI aircraft. So dirty. Floors were nasty with food not picked up from the last trip. Sits are extremely uncomfortable even for a 2 hr flogjt. Last minute flight so we had to do frontier... never again thou"
Pros: "I survived!"
Cons: "Disruptive passenger should have been removed! The flight was delayed 2 hours."
Cons: "At least let the people with no baggage go 1st"
Cons: "For budget airline it’s awesome. Couldn’t ask more"
Pros: "Really nice crew, really efficient boarding, I loved my seat assignment and the price was RIGHT!"
Cons: "Couldn't recline the seats, pretty harsh that you don't even get pretzels but I get it y'all."
Pros: "I was in row 2 and it had reclining seats."
Cons: "They did not have enough people to push wheelchairs at Mac Arthur airport. My husband had to push me & since we don’t know the airport we had to ask every step we went, they had no signs leading the way."
Pros: "There is a dispute going on about who cleans the planes and so the crew won’t help thereby placing the customer in the middle of the dispute. 45 minutes late because of this nonsense."
Cons: "Someone clean the damn plane and get the PAYING customers on their way."
Cons: "Not charging for every single thing. Don’t like the smaller arm rest as it allowed even less space to keep the person next to me from touching me."
Pros: "The anouncements in Islip explaining the boarding process and warning people about bringing carry ons that they did not pay for were clear, loud and understandable. Crew was great."
Cons: "the seats hurt my butt, not sure if I could do a longer flight on this plane"
Cons: "Everything. Really bad seats, no room for you. Carry on - charge $50. No free beverages ."
Cons: "Only cheap if you’re flying light with no carry on or checked bags. Only comfortable if it’s a short flight cause just the first 3 rows recline."
Pros: "I like how cheap the prices are for a simple weekend trip when you only bring one bag. The woman who boarded us at the terminal was AWESOME. She clearly loves her job, and loves people around her and honestly what else is there that's more important in life than loving people. She was funny, kind, considerate and incredible at customer service. Give that girl a RAISE. We boarded at 4:49 in the morning and her energy lightened the mood for sure."
Cons: "I didn't like how even the tray tables were cheap. I also don't like if you want to choose your seat you need to pay... why is that? No other airline does that."
Cons: "Expensive on flight food and beverage"
Cons: "there was a hour wait on the run way. it was hot people were cranky, secondly I have never been on a airline that you literally have to pay for everything including soda and coffee. the landing was very rough. I was not impressed."
Pros: "I liked Nothing!"
Cons: "1st time on Frontier and they decide to change scheduled flight with out confirmation! Way to go Frontier.."
Pros: "Friendliness of crew. The crew moved me and my party near the front of the plan so that we could get off first in hopes that I would make my connecting flight."
Cons: "The plan sat in Denver for over 30 min. It was stressful wondering how I was going to make the connecting flight to Seattle. Seattle was late boarding. I am unsure if I will recommend to fly and fly frontier again because of this experience."
Cons: "I paid for seat selection to have 2 seats by ourselves but Frontier changed the type of plane and it changed the seats to an aisle and a middle seat, exactly what I was trying to avoid."
Cons: "The plane was downgraded cutting off 40 passengers. It least to an extremely long check in line and alot of yelling and upset customers and added alot of stress and anxiety to those of us traveling"
Pros: "Friendly crew, easy boarding, everything on time"
Cons: "Price of seats not included in ticket cost, but since ticket so cheap not really that big of a deal."
Pros: "I liked it"
Cons: "I wanted a window seat"
Pros: "It would have been nice to receive an email so I could make other arrangements!"
Pros: "On time, not overbooked, comfortable seats, clean."
Cons: "I hate paying for a beverage."
Pros: "My mother is extremely disabled and your staff did an exceptional job in all facets of travel for my mother. Unbelievable service!"
Cons: "I had a set of golf clubs with me and one of the heads of my clubs was snapped when I got home. I was disappointed because I don't know if that can be resolved or if I will have to pay to fix it."
Pros: "Nothing...will never fly frontier in the futureq"
Cons: "I inadvertently booked pm flight instead of a.m. I called to correct when I discovered the mistake a couple hrs later and was told there would be a penalty that was almost the price of the ticket and would need to pay the difference of the other tickets. Cheaper to buy new tickets with different carrier."
Pros: "Flight was ok."
Cons: "Long Delay at DFW."
Pros: "The crew"
Cons: "I checked in since home, but i didn't have the boarding pass .i was planning to print it at the airport but I almost missed my flight, because I couldn't print my boarding pass at any of Kiosk at airport , likely was still one lady at the counter who was able to print it for me but I was very frustrated with this situation."
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."
Cons: "My luggage did not make it to Milwaukee. I checked in early in Denver. It was difficult to find the representative to let them know my luggage was lost. She filled out the documentation and assured me I would get a call later that night, assuming the luggage would arrive that night. I never got a call. I called them twice, got recordings! Let messages and they called the next day late in the morning. The luggage did arrive the previous night, but my phone number was not input into the system correctly. I looked and it was on the form correctly. Very frustrating and inconvenient. Considering you pay extra for luggage this shouldn't happen."
Cons: "Mechanical issue with the plane was reported the night before and not looked at until next morning after all passages had to be boarded. This caused all passengers to have to be unloaded and wait numerous hours before knowing if/when we were leaving. They passed out a handful of breakfast voucher then stopped until about an hour later they gave the rest of us our vouchers."
Cons: "No food and no entertainment! Can't rate what i didn't have. Squished together seats are the norm for most part on any airline, but that doesn't make them comfortable!"
Cons: "Flight delayed 2 hrs. Everything costs extra...EVERYTHING!!! I hope to never fly them again"
Pros: "The crew."
Cons: "The fact that you are charged for a drink is a bit much. Surely the price of the round trip ticket should cover a small cup of soda or coffee. And charging for a checked bag is crazy. I mean you have room allotted on these planes for baggage, & yet you charge a minimum of $30 to take a very small bag."
Cons: "Slow to board, slow to take off, nickle and dime you for everything and anything. NOT a fan of frontier."
Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"
Pros: "The pilot did a great job of landing in very windy conditions."
Cons: "I've been flying for many years, and I miss the hospitality of the free snack and drink."
Pros: "Easy boarding and great crew"
Cons: "NO back support in your seats - nobody seems to have it - you are not alone but I can't understand why airline seats are so concave, uncomfortable and bad for passengers spinal health"
Pros: "Flight was quick and cheap. Checked bag fee was reasonable."
Cons: "Carry-on bag fee was way too high. Personal item policy was too strict. Seats are not roomy enough for a larger person 6 feet tall or over. Seats did not appear to recline. Cabin was a bit hot."
Pros: "Smoothness of the flight. The staff."
Cons: "No snacks. Uncomfortable seats"
Pros: "I like the new seats on the Airbus 319."
Cons: "I don't like the high prices for a drink. The fact that they don't take cash on the plane means it takes them forever to get drinks out."
Pros: "Helpful employees"
Pros: "Good flight. No issues"
Pros: "The crew was fantastic. They were funny, polite, and very professional. The boarding process was very smooth and quick."
Cons: "The seats are awful as they no longer recline and have very little padding making the trip seem exponentially longer than it actually is. Carry on prices are absurdly expensive ($45) at the airport for one little duffle bag that was barely too big to fit under the seat. Food and entertainment are no longer provided on short routes so you better bring something to do!"
Pros: "crew was fine, but plane and seats were old"
Cons: "The whole process is a little deceptive. Thought I had booked an inexpensive flight, but by the time I paid to select our seats, ($35.00 each for a decent seat, even $1.00 for 2nd to the back), paid for luggage, paid for a coke, my total cost for two of us almost doubled."
Cons: "Flight delayed 5 hours had to pay for a ride to final destination. Because plane was late arriving in Denver the $ 50 travel voucher 3 month expiration was lame should gave 50 refund off ticket I understand things happen but voucher is a joke"
Cons: "60 dollars to check a bag 35 dollars for a hard plastic seat that didn't recline."
Pros: "Seats were super affordable. Plane was new and nice. Flight crew was very professional. Overall really good experience. I will definitely fly Frontier in the future."
Cons: "The seats are really jammed together, and I am not a large person. The plane was an Airbus A319. Nice plane, but the seats were not very comfortable. Any flight over two hours would be unbearable. I am just being picky. No complaints really."
Pros: "I liked the crew. And the flight was on scedule. Also, the flight had very little of turbulence."
Cons: "I don't like the fact the seats are so close and hard. And very uncomfortable."
Pros: "Trenton airport was easy to fly out of even thought it was a dirty mess."
Cons: "I didn't like that AFTER I booked the flight ten I was told it would be extra for a seat!!!! And that whether it was carry on or a checked bag there would be an additional charge for that too. When I book a flight for 5 days I expect to have a seat and a bag included in my price. The plane was so turbulent the woman in front of me needed her oxygen mask. I will nene fly frontier again except on my rip off flight home bc I'm stuck now. Can't wait to pay for another seat and bag. F U Frontier."
Pros: "Crew was really good"
Cons: "Seats are bad, baggage claim was too long, no options for entertainment and the food options were expensive"
Cons: "Seats are rock hard and uncomfortable. Everything else was fine."
Cons: "I missed this flight because of a diverted connecting flight. This website did not recognize the missed flight."
Pros: "Boarding was quick, takeoff and landing were smooth. Comfort was as expected for a Spirit flight."
Cons: "Slight 30 min delay."
Pros: "The price, the crew was fairly nice, and the boarding process was fairly fast"
Cons: "You save on comfort, if comfort is a big deal then shop elsewhere. There are no seat recliners, a small tray, and if there is a child behind you then you WILL feel every toe on their foot as they kick your seat. There just isn't the space, they are cramped up, you are cramped up, it's just little to no space."
Pros: "The pilot did an excellent job & was the smoothest landing I’ve had."
Cons: "I get it’s a cheaper airline, but to have seats that don’t recline & charging for water seems a bit excessive. The fee for the carry on luggage is just ridiculous, too. It’s practically the same price as checking your bag. Attendants were not very friendly, nor organized."
Pros: "Flight attendants were great ,very hospitable and engaging"
Cons: "The plane is too cold, beyond Antartic temperature."
Cons: "Well for starters , I was running just a TAD bit late . My flight was 550 am . I arrived to the check I'm desk at 530 and I was told that the plane was already boarded and had pulled away from the terminal . They told me that check on time was 508 and that's when they began loading . So by 520 they had already pulled away from the terminal. So needless to say I had to rebook another flight .... $99 and 6 hrs later . Not happy at all . Jeff"
Cons: "Not much room"
Cons: "This was my first flight ever and the baggage was not explain thoroughly until it was time to board. When i spoke with the lady at the desk while actually checking my bag she told me to take care of it on my flight back home (maybe they could give you a credit). On the flight back home I spoke with a supervisor about my situation and she told me there is no more on the account so we can't help."
Pros: "Unfortunately nothing."
Cons: "The flight was delayed and there was no communication. They crew communicates very little and claiming luggage was a nightmare. The seats were extremely uncomfortable. The guests on the plane were poorly behaved and there was no communication from the crew to help it."
Pros: "I like everything the service and flight was smooth"
Cons: "Nothing I didn’t have food so I can’t complain about that."
Cons: "After an hour delay sitting on the runway, we 1/2 hour getting more fuel, then spend another hour getting the bags for people that got off because their connecting flights were already missed. And still the most uncomfortable seats"
Pros: "Joanna who worked at the Dallas airport terminal desk for Spirit did a fantastic job and had great customer service skills. She truly went above and beyond !"
Cons: "There was no food."
Cons: "Weight restriction is way too low, how to pay for sitting. A la cart flight shopping might work for back pack travelers, but certainly not worthy for regular travel that has a suitecase and purse, backpack, etc."
Pros: "Planes are new and rides are smoother than other airlines including take off and landing. Also like the airfare."
Cons: "On the website as well as in other communications it says to be 3 hours prior for international flights and 2 for domestics. That is not true. It is 2 for international like all other airlines. Can you please change that in the website and in the URGENT message you send the day prior to be at the airport 3 hours ahead od time."
Pros: "First flight arrives 20 minutes early"
Cons: "Seats we hard and tight"
Cons: "The customer service agents where very rude and not helpful. Me and my friend had to go online ourselves and book our own new flights after they cancelled our flight and also we had military orders with our one bag and they still was not willing to let our bag go on for free unlike other airlines. Would not recommend them to anyone else"
Cons: "Was supposed to go from Texas to Puerto Rico, but instead got dropped in Florida for a day and a half with nothing to do and no one to stay with. Wasn't offered accommodations. Also had to pay a fee to get my seat reserved. I repeat, a fee to get my seat reserved, and a fee for carry-on"
Pros: "On time and smooth check."
Cons: "Excessive checked-in luggage charges."
Pros: "Crew was professional and engaging"
Cons: "Last 30 minutes of the flight. Very bumpy due to weather. Crew did good."
Pros: "The crew was wonderful! The aircraft was clean and in excellent shape,"
Cons: "The seats were the worst. We all know the leg room is awful, but the actual seats were hard as a rock - my fanny was number - and the seats are upright at a 90 degree angle, so I had a backache and never could get comfortable."
Pros: "Hard to name anything"
Cons: "almost everything. Very uncomfortable seats! Especially, was shocked by not giving me even water during long flight unless I pay money"
Cons: "Flight canceled because pilots no showed. Spirit is unreliable. We are looking for alternative to Spirit in future as Spirit is not reliable. Don't risk getting stranded. Sure Spirit is cheap, but if they cancel at the last minute it is better to pay more for an airline like Southwest."
Pros: "Nothing to talk about , poor rude service staff"
Cons: "The hassle with my carry on"
Cons: "I was denied a boarding pass, being just past their 45-minute check-in deadline. I was told that, though the plane would not be departing for close to an hour, they had already filled the plan and my seat was given to another individual. I was not issued a refund and they would not rebook me without a $100+ fee. I missed my entire trip to Dallas due to inflexibility and devastatingly poor customer service. I will never fly with this airline again."
Pros: "A seat costs. Luggage costs. Sneezing costs. I know I signed for the fare but it is aggravating to find out you need to carry one more piece of luggage and that it costs more because you did not do it with the original booking. Annoying."
Cons: "Prices for everything are ridiculous. now ur airfare is also not competitive so why deny basic services and charge extra premium for baggage etc?"
Pros: "Planes are clean and staff are friendly."
Cons: "Loud whirring sound heard in plane through flight."
Cons: "very uncomfortable seats everthing you have to pay"
Pros: "New plane"
Cons: "Counter service below average"
Pros: "It got me where I needed to go."
Cons: "Crowded. No amenities."
Cons: "Boarded plane for flight on time only to be told we needed to deplane due to the fact the pilot didn't show up. So a 9:15 arrival at destination became a 11;45 arrival."
Pros: "The planes are small which is great"
Cons: "Bag fees are WAY to expensive."
Cons: "Everything. Flight got cancelled. Missed an international vacation and friends wedding."
Cons: "Uncomfortable for me i m a big man"
Pros: "It's cheap."
Cons: "I realize we are a captive audience, but with four flights total on this trip the credit card commercial the in flight crew had to perform each time really started to make me angry. No one likes Spam or pop up ads. This was worse."
Pros: "Tickets were cheap"
Cons: "Luggage and turbulence was terrible"
Pros: "There's nothing I liked"
Cons: "I'm an international traveller and don't understand add on for everything. This is a bloody scam to charge for luggage, personal hand carry. Thank god they didn't charge to breathe inside the aircraft !! Why can't they charge everything upfront ??!!!"
Cons: "Uncomfortable sitting ! Very bad"