Cons: "Comfortable seats"
Cons: "Very uncomfortable"
Pros: "Crew was good, plane was new. More room under Seats than most planes. Seemed you could avoid carry-on a bit easier. Prompt with checked bags."
Cons: "They didn't open check baggage desk until 2 hours Prior to flight. Many folks didn't understand that."
Pros: "Air crew were attentive and courteous"
Cons: "It’s a budget airline, so I didn’t expect a lot of creature comforts"
Pros: "Smooth flight, friendly crew, actual leg room"
Cons: "Basic seat configuration"
Pros: "The crew were kind and polite and helpful, no complaints about them."
Cons: "The seats were awful. 3.5 hours on plastic covered in cheap leather."
Cons: "late take off 30 minutes waiting for clearance from headquarters not airport"
Pros: "Nice ride. Nice crew!"
Pros: "Crew was friendly. No nonsense flying. Seats are seats, no frills."
Cons: "Cheaper bag prices."
Pros: "Great price, great staff"
Cons: "Took off two hours late!!!"
Pros: "How corporate it felt when the flight attendants tried selling Frontier credit cards. I think there was 3-4 announcements about it."
Cons: "Wasn’t offered water the first go around. The person next to me was... but the flight attendants were both old ladies, so I guess maybe it was an accident."
Cons: "How we were all told after most were ay the gate it was changed to a different gate once there we were told that it would be ay least 2hr late for maintenance. I'm handicapped couldn't get around that was time I could have spent with my family and I was Hungary snf needed to use the restroom which couldn't use until boarding. Very unprofessional I wouldn't give a better grade than a d'- not sure if I would use this airline again. At least we could have comped a free soda and chips. Since the airline new that was happening ahead of time and we could have made choice our selves what to doyou people charge for or fee for anything we might want to change but it's ok for you to treat us poorly sincerely Eugenio Cortez"
Pros: "I only enjoyed the funny pilot, otherwise I only enjoyed the extra time that I was able to spend with my fiancée while waiting for the delayed aircraft."
Cons: "There was no space in the seats, we were delayed three hours, the airline is unorganized. We were given a 15 dollar voucher but that doesn’t compensate for the uncomfortable feeling I heard during the time spent waiting."
Pros: "I like how cheap the prices are for a simple weekend trip when you only bring one bag. The woman who boarded us at the terminal was AWESOME. She clearly loves her job, and loves people around her and honestly what else is there that's more important in life than loving people. She was funny, kind, considerate and incredible at customer service. Give that girl a RAISE. We boarded at 4:49 in the morning and her energy lightened the mood for sure."
Cons: "I didn't like how even the tray tables were cheap. I also don't like if you want to choose your seat you need to pay... why is that? No other airline does that."
Pros: "price and non-stop flight"
Cons: "The flight was 60+ minutes late, due to another plane sitting on the runway. The other plane kept passengers sitting on the tarmac for over an hour. We were told the plane had mechanical problems. The waiting area was so crowded with people it was people standing all over the place...it turned out that 2 flights full of people were waiting there. When we finally boarded, the plane had to be refueled and the plane had to be started up by being jumped or something because one motor was not working normallly; this was a bit frightening. Staff was not even smiling, or even comforting when we boarded. Brief apology by pilot."
Pros: "Price of flight was very reasonable"
Cons: "There wasn't any catering. I always look forward to my vodka cranberry."
Pros: "Tampa-Las Vegas On-time departure, earlier landings, brand new aircraft."
Cons: "Luggage check-in and carry-on fees that are not immediately visible, you also have to pay to get a seat, any seat."
Pros: "The price was right"
Cons: "Long lines to check your bags and confusion at the gate in Islip plus seats are uncomfortable on the plane and the only thing they give you for free is water"
Pros: "Quick, timely boarding. Timely departure/arrival. Quick de-boarding. Crew was fine."
Cons: "Baggage fees for carry-ons that had to be stowed over head was a BIG turn off. Will avoid airline for this reason alone. Little to no food selection. Literally no entertainment. Not even a seatback magazine. App is not the greatest."
Pros: "Flight was delayed 2 hours"
Cons: "Seats were very uncomfortable"
Cons: "I hope my concerns are viewed of your company's poor customer service and a policy you enforce without proper notification to your customers. In my arrival to check my bags for my flight is when I became aware of your 45 minute check in policy. If this is a policy you so strictly enforce, then it should also be just as strongly communicated to your customers. However the worst was the terrible customer service. The associates your company employ have no empathy for your customers and lack the proper respect for individuals that represent your company. I asked to speak with a manager who never showed up, after waiting 2 hours I was given an email address, which I did have to use to reach her. I lost the $179 I paid for a flight I missed, took time from work and didn't go on my trip."
Pros: "The on time departure"
Cons: "That I had to pay for everything, including a cup of coffee! And the tray tables were so small. It's a shame that first free meals were done away with, and now you can't even get a free cup of coffee or snack. And the excuse that your fares are cheaper than Delta, or other airlines, does not compute, because I still paid almost as much as a Delta flight would have cost."
Cons: "Waited 20 mins to get off the plane after landing and another 20 mins for luggage to even start the carousel. Will never fly Frontier again!"
Pros: "Flight Crew giving frequent and clear annoucements."
Cons: "Seats do no recline. Charges for carry ons and checked baggage. Being told to place seats in upright positions when seats do not recline."
Pros: "New, clean airplane adequate, competent crew Made consistent use of aerodynamic principles"
Cons: "Frontier Airlines charges for carry-on bags, as well as checked bags. This is surprising, and over a round-trip, can add $50-100 to the airfare. The airline advertises itself as a low-price airline, but this hidden fee I find disingenuous. How can I travel without any belongings? Thus, the base ticket price is unfairly presented. Chairs do not recline No in-flight entertainment No complimentary food or drinks, prices are exorbitant ($3 for a bag of chips) Flight was delayed by an hour, then we sat for an additional hour after boarding to fix the A/C I really disliked flying on Frontier. When buying tickets I forgot about their hidden baggage charges, and was fooled into thinking their prices were competitive."
Cons: "Flight was late for boarding. No updates were given as to why or what was going on. The gate agent looked like she had a miserable day and did not offer a customer service attitude. Once on board the seat didn't recline and was hard as a rock, not ideal for a 4 hour flight. The flight attendant (Christine) was short tempered. Crew lacked basic soft skills. This was the first and I am pretty sure the last time I will fly on frontier. While I appreciate the low fares I did not expect the low level of customer service or all the extra fees that are tacked on for seats, checked bags and a drink onboard."
Cons: "I paid for seat selection to have 2 seats by ourselves but Frontier changed the type of plane and it changed the seats to an aisle and a middle seat, exactly what I was trying to avoid."
Cons: "The plane was downgraded cutting off 40 passengers. It least to an extremely long check in line and alot of yelling and upset customers and added alot of stress and anxiety to those of us traveling"
Pros: "The flight was at the right time (overnight and arrived on time) and the price of the ticket was competitive."
Cons: "The seats and spacing between the rows was incredible. The quality of the seats were extremely poor and uncomfortable. The pull down tray was not large enough to set my IPAD."
Pros: "My mother is extremely disabled and your staff did an exceptional job in all facets of travel for my mother. Unbelievable service!"
Cons: "I had a set of golf clubs with me and one of the heads of my clubs was snapped when I got home. I was disappointed because I don't know if that can be resolved or if I will have to pay to fix it."
Cons: "My luggage did not make it to Milwaukee. I checked in early in Denver. It was difficult to find the representative to let them know my luggage was lost. She filled out the documentation and assured me I would get a call later that night, assuming the luggage would arrive that night. I never got a call. I called them twice, got recordings! Let messages and they called the next day late in the morning. The luggage did arrive the previous night, but my phone number was not input into the system correctly. I looked and it was on the form correctly. Very frustrating and inconvenient. Considering you pay extra for luggage this shouldn't happen."
Cons: "You buy the ticket then when you check in you have to pay for your seat and your bag and drinks if you want one. The initial price feels very deceiving because you end up spending at least $45 more than expected."
Cons: "Adding to my original complaints in my review from TPA to TTN. I got to witness an employee at the gate conning a man into paying for an additional carry-on insisting his bookbag counted as a bag he had to pay for....excuse me...your website states that if the bag can fit under the seat, then it is not a carry-on that needs to be paid for. His bag could have easily fit under the seat and this employee took complete advantage of the fact he didn't know this. This airline makes me sick with the fact they have the need to nickle and dime every cent they can out of their passengers. Oh, and by the way you have to pay for in-flight beverages....that means the normal sodas/water/coffee you're used to getting as a complimentary drink are also a way for this airline to get a couple more pennies out of you. It's a good thing for this company that they understand exactly where they can take advantage of people who don't always fly, because if people knew about all of these things upfront, this airline would surely lose a lot of people. If you're going to try and be the "cheaper" more "affordable" airline then do so with honesty, hint the quotations I had to put on the words cheaper and affordable. Thanks, but no thanks, you've lost at least one customer here."
Cons: "We were delayed 3 and a half hours because of a water leak. Shouldn't that have been checked the plane the night before since we were the first flight out? Since we were delayed, they decided to give us breakfast vouchers (very nice) but they gave it to some people then not to others. When they finally decided to give them to the rest of us, we had 30 minutes before we had to board again! We could have been doing that with the 3 whole hours we had! I won't be flying frontier again, that's for sure!"
Cons: "Delayed until 3 am"
Pros: "Everything else besides next box below."
Cons: "Your website was not working or not understandable by your customer at online check in time. When I hit check in, the icon for same turned from green to blue and then stalled. Repeatedly, Customer stuck, but was trying to get set up in plenty of time before flight. The very nice people trying to help said, we cannot check you in. Did the button turn from green to blue, YES, then try again later. Really? No hurry, airline is customer service oriented, cough. Then called, 3 more almost impossible attempts to speak to a human. Tsk, Time waining, no pressure. Actually lots, Got to airport, tried to check in for boarding pass and inserted credit card after entering data. Nothing again, Oh, line at baggage claim filling up, but wait I'm way early, but still being stressed, next card works while both were good everywhere else. Thanks for asking for my opinion mechanism that does nothing or the process would have been easier form the start. oh and the one free carry on I paid $30 for cause rushed at the gate, have one on me! You have my permission to use this survey info to any paper will that will publish and help you. Ugh, thanks for stressing me mid vacation before I have to deal with you for trip home! Ugh, UGH, UGH! Thanks to the machine that processes my fact filled response!"
Pros: "Crew was nice. Flight was only slightly late in arrival."
Cons: "No healthy food available during the flight. And they charge for everything including carry-on luggage, specific seats and snacks."
Pros: "On time unlike all the other airlines and very reasonably priced."
Cons: "I'm very tall with long legs. So I was a little cramped but, for the price I made dew. Frontier's price was a fourth or less than the other airlines with a staight flight nonstop."
Pros: "The crew."
Cons: "The fact that you are charged for a drink is a bit much. Surely the price of the round trip ticket should cover a small cup of soda or coffee. And charging for a checked bag is crazy. I mean you have room allotted on these planes for baggage, & yet you charge a minimum of $30 to take a very small bag."
Cons: "It costs to carry on a bag on Frontier. When booking the flight we were looking for a reasonable price which we found with frontier, not reading the fine print they charged us for carry on bags. We ended up checking bags which cost us another $140. Along with this frustration, the seats are horribly uncomfortable and the amount of leg room is ridiculous. I understand maximizing out seats but this was way over the top. I will not be flying Frontier again"
Pros: "The crew was very pleasant. The flight was the cheapest I found. The pilots on the round trip were very capable."
Cons: "The reason why it's so cheap is that they charge for everything. For some reason the site combined my first and middle name. I noticed when checking in and was prompted to change it. I was then showing a $400 balance even though I had already paid for my ticket months ago. I called customer service and they luckily updated it for me. The person then proceeded to tell me if I check a bag, bring a carry one, or want to choose a seat, there will be a charge. $60 just to bring a checked bag (27 lbs by the way) round trip. I opted not to spend even more money on the carry on and seat. I've seen other airlines charge for seats, but they're typically upgrades and you can choose another available seat for free. Not Frontier. If you don't want to pay the site tells you it will choose a seat for you. I don't know what the point of checking in 24 hours in advance is juat to be put in the last group no matter what. Speaking of seats, these were plastic, tiny, and uncomfortable. Speaking of uncomfortable, the plane felt like it was going to fall apart with even a hint of turbulence. Overall not great and I may have to go elsewhere for plane trips in the future. But that's up to Frontier."
Cons: "Both trips to and from were delayed over an hr. The trip to Denver was worse cause it ruined my next day because i was so tired from lack of sleep. I had two carry ons but didnt pay a dime cause i refused to when checking in. It was worth the risk of getting caught and then acting dumb. Everything was ok besideds the 6 hrs of delay time and the airline trying to trick me to pay for carry ons.l through the check in process. Just dont pay it and right in with your carry ons."
Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"
Pros: "Easy boarding and great crew"
Cons: "NO back support in your seats - nobody seems to have it - you are not alone but I can't understand why airline seats are so concave, uncomfortable and bad for passengers spinal health"
Pros: "Direct flight"
Cons: "Very unimpersonable....felt like I was just a ticket number. No drinks or snacks unless you have a credit/debit card to buy a soda and snack for 2 bucks, seats seem smaller and the "snack" tray was smaller than a book. But I guess since they don't offer drinks and snacks with your ticket you really don't need that tray. I had to purchase this ticket due to a death in my family and it was the least expensive, but if I had a choice it would have been with Southwest Airlines. At least they still make you feel human."
Pros: "Good flight. No issues"
Pros: "crew was fine, but plane and seats were old"
Cons: "The whole process is a little deceptive. Thought I had booked an inexpensive flight, but by the time I paid to select our seats, ($35.00 each for a decent seat, even $1.00 for 2nd to the back), paid for luggage, paid for a coke, my total cost for two of us almost doubled."
Cons: "Flight delayed 5 hours had to pay for a ride to final destination. Because plane was late arriving in Denver the $ 50 travel voucher 3 month expiration was lame should gave 50 refund off ticket I understand things happen but voucher is a joke"
Pros: "Seats were comfortable. Flight on time."
Cons: "No entertainment offered. Food and beverage was available for purchase."
Cons: "I will never fly spirit again. Never had a worse experience with an airline. Everyone that works for them is extremely rude and they charge for everything."
Pros: "Easy process"
Pros: "Seems we were upgraded to exit-row seats somehow - loved the legroom!"
Cons: "Seats don’t recline"
Cons: "The flight was shaky and uncomfortable. It kept dropping and trembling in he air. I heard every crack in the motor. I was terrified!"
Pros: "Everything was quick."
Cons: "Cabin was very cold, no blankets. Very tight seating. No Wi-Fi during the flight."
Pros: "The ticket price was amazing. It made the negatives acceptable. Friendly but scarce attendants. Although there was no electronic boarding pass for my phone, the printed one did contain useful information."
Cons: "I was unable to find out how the $9 Club could save on baggage fees. No answer from online help. I thought baggage fee would be in line with American. But NO it was twice as expensive. Next time I will wear camping clothes and pack everything in my personal carry on. Web site is difficult to navigate."
Cons: "Charging for all bags.... I couldn't get a water so I had to drink from the br"
Pros: "The crew was friendly and efficient even after a seat mix up due to exhaustion."
Cons: "The snacks were bland and the tv selection was very limited."
Pros: "The price of the airfare"
Cons: "The price of the checked bags"
Pros: "No me gusto nada..."
Cons: "1.me cobraron $100 por la maleta pequeña por q hubo un error cuando compre mi boleto,error de ustedes no mio,hice escala y me cobraron 50 y 50. 2.no hay personal suficiente que hable Español,estaba perdida y sin ayuda en español. 3.no dan Meriendas en los vuelos,todo lo cobran. 4.espacios pequeños en el avion y el avion vacio y me dieron el peor asiento. 5.tuve una muy mala experiencia tube que hacer chek in 2 veces,salir y volver a entrar cuando no era nesesario...tuve un pesimo dia y hasta llore.."
Pros: "the price"
Cons: "FIRST OF ALL-so they tell you can have one "personal item" well let me tell you most airlines, consider this to be as big as a backpack or small luggage sometimes. I got to the airport and they made me buy a prepaid visa card AT the station by spirit airlines, only good at their store because I only had a little cash on me, and not enough on the card that I did have. They do not accept cash, WHICH IS CRAZY TO ME BECAUSE THAT IS LEGAL TENDER..... So I buy this thing, because they told me I had to pay for my bag since I couldn't consolidate my PURSE into my mini travel bag it would be considered two and that was the rules... so an EXTRA $50 there and $50 on my return flight.... they got me for an extra $100. WHO are the people taking no bag flights? Whatever, anyways it was a less than desirable experience. The plane smelled like a used toilet and the flight attendants were rude. They don't seem happy to be doing their job. I was going to celebrate my birthday and this made it a less than desirable experience. I'd only recommend this airline for emergency flying only. They don't even offer beverage, and it's ridic over priced. Hopefully someone will read this and reach out to me. This doesnt' reflect my experience for opinion of Kayak. Always great. But I'll never take spirit again, it is NOT worth the low fair."
Pros: "Crew was courteous."
Cons: "The carry on complicated policies."
Pros: "Once I boarded and found MY seat actually there, right where it was supposed to be, and we departed early, pleasant attendants (way nicer and knowledgeable than on-line booking crew!), uncrowded plane, no frantic, rude rush to get us through snack service, early arrival, uncomplicated, speedy disembarking, maybe, just maybe , I'll fly Spirit again. Now that I know all the ropes, rules, fine-print, etc.I'll price to see if it's really worth the drive to TIA, the parking expense, all the add-ons, or if it's easier and less agita just to leave from SRQ, my down-the-street airport and maybe just a few $$ more."
Cons: "The absolute chicanery of your on-line booking process!!!! Get real, people...I bet YOU couldnt even complete the process and remain sane!!!! I just read some reviews: people are rude loud and angry because of your online process I know you claim bare costs, but we are still giving you our hard-earned miney. We do it because we cant fly first-class (-$$$-) so dont make us feel like we are settling for steerage. It's a lot of money to us!"
Cons: "Spirit Airlines does not care AT ALL. I will never fly them again. No explanation of delay, which then led to a full cancellation, in which they then had us waiting in a line for 20 minutes until they (finally?) ejected us out of the security zone because they put our bags at baggage claim, so I wasn't able to buy a flight at a desk from another airlines right nearby because I had to go back through security so they messed up my timing entirely. I have also not received my refund for my baggage / seat extras and it's been a full week. Horrendous. If I could give them negative ratings I would."
Cons: "Arrive to the ticket counter over hour prior to flight take off. Women working the counter refused to give me a boarding pass as she said the plane already departed. After arguing and paying $10 extra for a boarding pass I ran to the terminal and the plane had just left the gate. If the first women gave me the pass originally I would of made my flight. Needless to say, never fly Spirit airlines!"
Pros: "The people I sat next to were nice and flight attendants were nice"
Cons: "Our plane was 2.5 hours late to start. The flight was uncomfortable but the company was good. However, since the first plane was late, it meant I would miss my layover & second leg of my trip. When we landed from Texas into LA (at 815pm) the flight attendants told us to speak with the check in people about our new flights. When i went up to the counter, no one was there. A guy in a yellow vest popped up and helped me look to see when my next flight was leaving. He told me that I would have to spend the night in the airport since the next flight wasnt for another 12 hours and since they dont partner with other airlines that I would have to go to Alaska if I wanted a flight home tonight. When I asked about a refund for my ticket he said maybe I would get one for the second leg of the flight. Needless to say, I'm flying home on Alaska and sticking with them until Spirit can figure out a better system. Talking to people next to me on the plane, they all had cancelled flights from Philly and had to spend the night at the airports too."
Cons: "Excessive bag fee, late airport arrival fee, tight seat, man in front of me never actually had a seat in a full up-right position. This made my space very uncomfortable. A charge for water, soft drink and pretzels!!! I will never fly this airline again!!!!"
Cons: "Check-in at reservations section was terrible...there were 2 lines of passengers checking in and 1 line had 3 agents checking passengers in and the other line had 1 agent checking passengers in. We were second in line...in the wrong line with only 1 agent checking passengers in...we waited 20 minutes to get helped, because the party in front of us (with 2 in line) actually had a ticket for 6 passengers (4 of whom showed up several minutes later), who had to decide/pay for luggage options ,etc.. If you have 2 lines & 4 agents, 2 agents should be serving each line...enough for me never to fly Spirit again!"
Pros: "Good price for ticket"
Cons: "Not much leg room"
Cons: "Check in at DFW was difficult, spirit employees were rude and unhelpful. Fees were charged on return flight that were not charged on out bound trip to Dallas. When I asked why was not given answer. Will not fly Spirit again."
Cons: "$55 each way for a carry on is absurd. Hidden fees like this are dishonest."
Pros: "Smooth boarding, flight attendant care and attentiveness, and deplaning"
Cons: "Nothing is complimentary, all snacks and drinks for purchase are inexcusably expensive when other companies provide for free, hefty fee for checked bags and carry-on 40-50$ paid to and from which makes up the difference for their cheap flights (not much cheaper than JetBlue or American) my luggage was left in the city I was visiting and when I asked for a refund for my returning checked bag fee, I was denied because I paid cash at check-in and it wasn't on my reservation (obviously I had paid to have it flown because it was supposed to go on board). All in all terrible experience and not worth the 25$ travel voucher I received--which doesn't even cover cost of luggage 1-way--because I'll honestly never fly spirit again."
Pros: "To upset about what went wrong to think about any thing positive."
Cons: "Flight was delayed for so long, that when we factor in the time that it toke to wait plus the two hours that I had to show up in advance plus the 45 minutes that I had to wait for my luggage, it would have been more convenient to drive From ATL To Tampa, The reason given was that there was no crew to flight the Plane, I missed the meeting I was supposed to be attending, so, I ended up just flying to Tampa For the pleasure that it is to fly in Spirit where they nickle and dime you for every single thing even if your flight is delayed for the same length of time it would take you to drive to your destination."
Pros: "More seat room than American Airlines. No frills, but you can purchase at your own expense. On time and friendly. It was my first time flying Spirit. Very pleased."
Pros: "The cheap fare"
Cons: "Not having curbside check-in. Printing a boarding pass to join the line to speak with an agent to check-in luggage or baggage drop. The price for one piece of checked luggage on Spiritair.com went from $26 a week before the trip,$42 the day before the trip, and then $56 the day of the trip. Not to mention feeling bad for the customers who did not use the kiosk to print their boarding to passes to either have pay the $10 fee at the counter for a boarding pass or go to the Kiosk print out a boarding pass for free then to turnaround and have to rejoin the check-in line all over again if they have to do a baggage drop."
Cons: "Flight was cancelled and the next available flight was 2 days later."
Cons: "Extra charges for 1st carry on."
Pros: "There was nothing special to like"
Cons: "I thought I was saving money flying spirit but by the time the trip was done, I spent $275 more than what I initially reserved with American Airlines! When I checked in on-line, I learned that there was fees for seats, bags, carry-ons, etc...$372 worth for my trip! I will never be back! FALSE ADVERTISING"
Cons: "Over priced, instead of charging one rate and include the standards, a seat, a carry on, everything was a fee! Then the flight is delayed and there was no way to find information on line, had to drive to the airport to find the counter closed, and there was no way of making my connection, decided not to fly at all on this airline and bought a ticket someplace else. Am hoping to get a refund for all the expenses, but I have been trying to cancel the flight, and now the website doesn't seem to be working. Keeps telling me to try again!!"
Cons: "No Wifi"
Pros: "The food tray is so small now it is practically worthless!"
Pros: "first time on super cheap flight, had not prepared to pay for every detail. Afterwards it made sense to me just different that I have experienced before."
Pros: "Price was very good on a short booking, did not realize the limitation of baggage and food would increase the true cost."
Cons: "Requested wheel chair assistance in airport, noted on boarding info that I would need help at both start and end of the flight segments but had to wait for help, you switched gates at the start of the flight and no one looked to provide help to move. No one at destination again after the flight, agaiin I had to wait for help to get to baggage claim, 100% rated disabled veteran, no spirit of help provided from the staff. I informed boarding argent I would need extra time at boarding, time between asking for disabled patrons and phase 1 boarding was 3 seconds, again no help on this issue, plane was late on the turn so it wast just get then in so we can leave the gate."
Cons: "The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!"
Pros: "Cost and what was received"
Cons: "Comfort. I was stuck behind 3 people that had their music turned up loud. I asked the staff if they could ask them to turn it down.... I was told no. Fetty wap for 3 hours is no fun. Other than that, there is not a lot of knee room when sitting. I also wanted a window seat but it told me the flight was booked. When I got on both flights, the plane was half full. That didn't make much sense."
Pros: "Very good"
Pros: "Very low price"
Cons: "Very little leg room and I'm only 5'4" tall."
Pros: "The man at the counter was nice enough to upgrade my seat after seeing I was military and had to pay an insane amount for my baggage."
Cons: "I am NOT saying that the military deserves hand outs. We don't, we just do our jobs. I do however feel that the baggage fees were ridiculous. I have never flown with an airline that charges for the overhead bin.The money you "save" on a plane ticket is all added back on with the baggage fees The crew did not appear to be enjoying their flight, which during holidays can be stressful and I understand that, but this is their job. My flight to Texas was absolutely awful, I had children yelling obnoxiously behind me and even the stewardesses noticed, but they didn't say anything even after witnessing the child kicking the back of my seat repeatedly. One of the bathrooms was also out so there was a line of people down the isle. I personally did not like knowing that a bathroom was out of order because it made me wonder, what else was wrong with the plane? I will NOT ever be flying with spirit again."
Pros: "We did not crash"
Cons: "Seats were cramped and uncomfortable; flight delayed so long I missed my time for rental car....had to get another from adifferent company."
Cons: "if the plane had not been an hour late, this Spirit flight would have rated "OKAY". first time with them, and they lived up to their "a la carte" rep. i am sure i am not the first person to joke about this, but i was shocked that i didn't have to slip a fiver into a slot in order to use the toilet. with all the add-ons, there is absolutely no benefit price-wise to flying with them. if you are carrying one small item, traveling alone, not in a hurry, i bet you'd love 'em. but any normal adult would feel cramped/gouged/abused. what a weird business model - folksy/hip/sarcastic ad copy that jokes about the lousy treatment you can expect to receive. such is the new economy."
Pros: "This is the only Spirit flight I've ever been on during which I was not extraordinarily uncomfortable. This is because I paid $35 extra for the roomy seats up front."
Cons: "I dislike being advertised to in general, and particularly by force, as is the case with the MUCH too long credit card pitch at the end of the flight. It's frankly outrageous that Spirit would use its employees and the too-loud-to-ignore PA announcement loudspeakers to push a credit card, or any other product, to a forced-captive audience."
Pros: "I thought that the rate is paid was great cause the leg from Dallas to Phoenix is a regular route. I only usually paid about $15.00 more. But my surprise came when I was ready to board. My carry on was a regular sized back pack that weighed 9lbs , Because it was 4inches taller than the carry on sizing box I had to pay $55.00 in order to board my flight. Now keep in mind I only $69.00 dollars for the flight it self. The ticket agent was rude and threatened to charge me $100.00. I would never fly this airline ever again, and I will spread the horrible experience"
Cons: "Many people who were waiting to board other flights shared my feelings of being dooped by this airlines strategy. If you have to wait and charge people ridiculous prices at the boarded point I feel that is being dishonest. I would rather be told all of the fees upfront without surprises at the end."
Pros: "Flight to Tampa was canceled for apparent real reason. Lost 1 entire day of vacation duecto this fiasco"
Pros: "Your flight crew was great. Jason in particular went out of his way to make sure our flight was enjoyable and was so pleasant."
Pros: "we got what we paid for - nothing more, nothing less. Our bag showed 42.8# which didn't match the bag checker 40' away, but she waived us on through with no extra charge. All employees were courteous, helpful and sympathetic to our no-frills flight."
Cons: "Incredibly cramped even though we're 150# me and my 120# wife, BUT we got what we didn't pay for as I see it."