They oversold my flight by 9 seats so when I went to check in I was not assigned a seat and the only one available if I didn’t want to chance it were 100 dollars more
They oversold my flight by 9 seats so when I went to check in I was not assigned a seat and the only one available if I didn’t want to chance it were 100 dollars more
The pretzels are awesome. The free movies are excellent. The plane crew was amazing. The Austin airport lounge was too small and overcrowded. There were not enough seats. And the boarding staff was not as friendly.
I had never flown Alaska before but I definitely will again . Their app is great and the staff was nice , the plane was clean and comfortable . I've been trying to think of something to complain about but I honestly cannot think of anything . And Alaska itself - wow! Such beauty everywhere out there
It was really nice as always and i enjoyed the flight this time around wasn't as much turbulence.
entertainment (use your own hardware) was difficult and I don't like tiny tiny screens for movies. "we're locking the bathrooms" messge came as they locked them. how about a warning, e.g. we will lock bathrooms in 15 on our final approach...
First time having to use a wheelchair after a surgery. It was great and they were so very helpful and accommodating.
My flight was delayed in Fairbanks by 45 minutes with no explanation. My next flight was delayed 3 hours in Anchorage then cancelled altogether. Alaska Airlines App was not helpful as it auto-booked me to reach home 2 days later than planed. And I had to fly back to Fairbanks if I wanted to continue with that change. The only real assistance I received was from the Alaska Airlines gate counter supervisor. She was able to get me home one day earlier. This was my 1st experience with Alaska Airlines and it will be my last.
They held for me...Changed the Gate. The only way I made it was Wheel Chair Assistance. Guy ran me...he was exhausted, but we made it. God Bless. P
The flight was slightly delayed twice, but the complimentary can of wine was a nice touch.
I was beat it was a late flight don't remember taking off or landing was a good nap.
Flight was cancelled had to move to another gate late again no internet paid for the month and never can use it waste of money
Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children
Missed the flight because of them and up geting a rental car
Flight was fine. It took an unusually long time to have baggage delivered to the carousel in ORD.
Flight from SBP to DFW 1. They rerouted us through PHX 2. Delayed flight out of SBP for 3 hrs so we missed our connection Downgrade on rerouted flight. Back of the plane, center seats, didn't sit together 4. Return flight out of DFW same exact thing. Delayed, missed connection, Downgrade + they lost our luggage! A complete mess.
Do not eat the bagel! Otherwise, good albeit late, breakfast in first. Boarding downgrade only because flight was delayed due to plane change due to undisclosed problem with original aircraft. I did not use entertainment.
Fight crew was not very attentive and the bastions were gross!
I don’t think the flight attendants are happy. They do not seem to be friendly or welcoming.
Gossipy flight attendants talked the whole flight about bar hopping and dating.
Flight delayed, boarding time kept changing, not good. Nee firm information given each time.
Dallas/Fort Worth Airport (DFW)United States
Juneau (JNU)United States