The flight crew was very rude to people they thought were ignoring mask mandate. There was a lady that said her mask had slipped down and the flight attendant was very rude to her. When is the mask mandate going to be lifted? I wore my mask the whole time but really ridiculous that I have to still wear it. I have been fully vaccinated since February.
Pros: "Extra room and fast boarding"
Cons: "Way exceeded my expectations!"
Pros: "The plane needed more leg room."
Cons: "Brighter, kinder and nicer faces."
Cons: "Broken monitor and seat"
Cons: "It was great fir a short flight. And they got me there early."
Pros: "The crew was amazing and seats were comfortable"
Pros: "See previous comments."
Cons: "See previous comments."
Pros: "The crew"
Cons: "One free beer"
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Cons: "Seats were right but that I guess is to be expected these days."
Pros: "The flight crew were really polite and helpful."
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Delayed due to problem with the door"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "Service was great, flight was excellent"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "Told to drop down a class on arrival at gate."
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Never again. Plastic seats with no cushion. Unbelievably hard and made the flight very loud. Service sucked on all 4 flights.
Pros: "Nice flight hosts"
Pros: "Price. Straight up. Can’t beat it."
Pros: "Crew was OUTSTANDING!!!"
Cons: "Best trip by plane trip I’ve experienced so far."
Cons: "The flight was shaky and uncomfortable. It kept dropping and trembling in he air. I heard every crack in the motor. I was terrified!"
Pros: "Timely flight."
Cons: "Being charged for a seat and overhead luggage. That will cause me to favor another carrier. Thanks."
Cons: "5 hours delayed The crew was rude"
Cons: "I do not understand why you charge me 65 dollars for my 20 pound suitcase"
Cons: "we Had more space as far as seating on our way out but our flight back seemed like a tighter squeeze. But every thing else was good."
Pros: "our experience was painless.We got on the plane easily, the flight was on time and the crew was friendly. I REALLY liked that I was able to pay $6 a person each way to get tsa pre-check.We were late getting to the airport and with pre-check we were able to make our flight. with it being a holiday weekend the airport was crowded, and having pre-check made it very easy."
Cons: "The seats aren't very comfortable and there isn't very much leg room in front of the seats."
Pros: "I was late and yet still able to get through security and to my flight. It was adequate. The crew was smiling."
Cons: "The guy next to me snored the whole trip. At the end they kept announcing to sign up for the spirit master card. So annoying!!"
Cons: "Long taxi time to gate."
Cons: "we always travel by spirit and as always we use the same bag , my husband went to Texas by spirit 2 weeks ago whit that bag and they didn't charge anything but in the trip back to LA they charge $65.00 and it was the same bag he traveled from LA to Texas, in conclusion we are not longer continue traveling by spirit because you don't standarly charge for baggage, sometimes you charge sometimes you dont and when you make your random charges the fee for traveling with you is the same fee for traveling with any other airline."
Pros: "Basic flight, got to destination on time"
Cons: "Being charged for carryon"
Pros: "the price"
Cons: "FIRST OF ALL-so they tell you can have one "personal item" well let me tell you most airlines, consider this to be as big as a backpack or small luggage sometimes. I got to the airport and they made me buy a prepaid visa card AT the station by spirit airlines, only good at their store because I only had a little cash on me, and not enough on the card that I did have. They do not accept cash, WHICH IS CRAZY TO ME BECAUSE THAT IS LEGAL TENDER..... So I buy this thing, because they told me I had to pay for my bag since I couldn't consolidate my PURSE into my mini travel bag it would be considered two and that was the rules... so an EXTRA $50 there and $50 on my return flight.... they got me for an extra $100. WHO are the people taking no bag flights? Whatever, anyways it was a less than desirable experience. The plane smelled like a used toilet and the flight attendants were rude. They don't seem happy to be doing their job. I was going to celebrate my birthday and this made it a less than desirable experience. I'd only recommend this airline for emergency flying only. They don't even offer beverage, and it's ridic over priced. Hopefully someone will read this and reach out to me. This doesnt' reflect my experience for opinion of Kayak. Always great. But I'll never take spirit again, it is NOT worth the low fair."
Cons: "Flight to my destination had a lot of turbulence. Granted weather has much effect on that but the take off and landing was very shaky. On our way back, we experienced very unprofessional and rude flight attendants. While the flight was at 4am PDT, they were too busy talking out loud and laughing. Very inconsiderate and rude when speaking to us. There was no entertainment and no snacks or drinks. So there's nothing to mention about that."
Cons: "Airline staff at airport were rude! Had to pay 57 dollar carry on fee. Had to pay 99 dollars for plane ticket cuz they said i was late. When I wasn't. Will never fly spirit or recommend them to family, friends or anyone else."
Pros: "It was no long lines and I was of the first to board"
Cons: "No food to buy"
Pros: "If you can get past the size of the seats, and constantly bumping elbows with your neighbor, then it's a great flight. Better yet, just have your family of three take up a whole row, then you are good to go! The staff was great."
Pros: "The leg space and more so the helpfulness and caring crew."
Cons: "Disorganised and sharp staff at the check in and bag lines, long line and wait"
Pros: "The people I sat next to were nice and flight attendants were nice"
Cons: "Our plane was 2.5 hours late to start. The flight was uncomfortable but the company was good. However, since the first plane was late, it meant I would miss my layover & second leg of my trip. When we landed from Texas into LA (at 815pm) the flight attendants told us to speak with the check in people about our new flights. When i went up to the counter, no one was there. A guy in a yellow vest popped up and helped me look to see when my next flight was leaving. He told me that I would have to spend the night in the airport since the next flight wasnt for another 12 hours and since they dont partner with other airlines that I would have to go to Alaska if I wanted a flight home tonight. When I asked about a refund for my ticket he said maybe I would get one for the second leg of the flight. Needless to say, I'm flying home on Alaska and sticking with them until Spirit can figure out a better system. Talking to people next to me on the plane, they all had cancelled flights from Philly and had to spend the night at the airports too."
Pros: "Smiley hosts."
Cons: "There is no complimentary drinks or snacks. Bus like seats. Don't recommend for flights over an hour."
Cons: "Spirit only works if you need to get somewhere inexpensive and need absolutely nothing but a flight. You are better off flying another carrier otherwise"
Cons: "everything. cancelled flight. 2 hours turned into 11. no thank you. bye spirit. never again"
Pros: "Same as ahove"
Cons: "Same as above"
Pros: "Will take again Can't beat the value"
Cons: "There is a fee for everything! By th time you pay for everything, you end up paying as much as one of the better flights with more comfortable seats! I think they will charge you for oxygen you're breathing very soon! The free bag allowance is as big as a purse, no wonder they're going to change the size in a mont, but that didn't help me! I almost hated everything about it! Didn't like the spirit of the flight and the company!"
Cons: "More info on baggage pricing at time of purchase that way no surprises at check in. Not everyone is detailed at finding info"
Cons: "What is the point of checking in online if you are not able to get a boarding pass? I checked in more than an hour in advance and couldn't get my boarding pass printed out. After getting to the kiosk, the lady refused to print me a boarding pass because I was 5 minutes past the check in time. There was more than 45 minutes before the plane took off to go through TSA and get patted down 3 times-no one in line. Regardless if I had waited in line as a late check in or checked in early to get my boarding pass printed, I would still not have gotten on the flight. The staff was unsympathetic at all and did not have the desire to accommodate us with any similar flights. Second and last time this happens-pleasure of never doing business with Spirit again."
Cons: "They have so many extra charges by the end of end up paying more than any other airlines. Bad service, water cost $$$ no tv screens, wifi etc. baggage fees more expensive than all leading airlines by double the price!"
Cons: "Seat didn't recline"
Pros: "I liked that the flight was on time."
Cons: "I didn't like the outrages prices you pay for all luggage. The fact that your luggage weight limit is low and charges for overwieght luggages seems to be setup to take as much money as possible from you. That flight you thought you got a deal on is not such a deal after all the ridiculous fees."
Pros: "Easy to get on the flight, on time, friendly and helpful crew for a Carr and nice new plane."
Cons: "They mislead you about bag sizes on the website, charge you a ridiculous amount to carry a backpack on board, and when you find out from staff that a backpack is no charge, won't give you a refund, only a credit."
Pros: "There were a lot of extra seats on the return so I got to upgrade myself which was great!!"
Cons: "Getting charged -dinged- so much extra to check a bag. Getting dinged in top of that for an overweight bag. I won't ever fly Spirit again as it's cheaper to fly any other airline in the end AND I can interact with friendly air stewards too! Spirit's stewards reminded me of JAL stewards that have a 'don't bother me' attitude."
Pros: "Just the crew was polite"
Cons: "Our flight was cancelled so we got rescheduled to early morning, not good with 2yr child"
Pros: "Service in general"
Cons: "It needs more people to help with disabilities"
Pros: "I would say price, however after they nickel and dime you for everything, several of the competitor are cheaper."
Cons: "No leg room, boarding took forever, chargedo for carry on, charge for me to print a ticket."
Cons: "It's my first time flying spirit, worse customer service ever. I will never ever fly spirit and I promise you, everyone I know from my co-workers, family to my friends and other people that I will meet I will make sure they know that."
Cons: "Was in line to board and the lady in front of me had a bigger luggage bag so they asked her to pay $65. I was asked that I needed to pay also even tho my bag was a small carry on size. She said everyone has to pay for their carry ons. I used the same bag for many trips before with spirit and NEVER had to pay for it. I stepped aside and nobody else paid for theirs.. What a rip off!! I packed small to avoid that exact reason and I ended up paying $65 rants ridiculous. NEVER! EVER FLYING WITH SPIRIT AGAIN!!"
Pros: "It was overall a safe flight. Good landings."
Cons: "I don't like that you have to playbook any and every little thing. Carry-on bag, water, the seats are extremely cramped as well."
Pros: "The flight was cheap. Left and landed on time"
Cons: "The seats were very uncomfortable had a giant bar running down the middle of the back. The seats did not recline and on top of that there wasn't enough leg room to sit without my knees being in the back of the person in front of me as well as the person behind me kept his knees in my back the whole time. No hint of in flight service and they will charge you for a 49$ carry on bag fee if your bag is even slightly bigger than a backpack. That's a lot considering the flight itself was 49$. I understand that somebody needs to have an airline that operates cheap flights but please still. I regret choosing and dreading my return flight."
Cons: "I did not even fly with spirit as my original flight was delayed twice for over 4 hours so I booked a one way with virgin America. My out ping flight was cancelled all together and I was forced to stay another day in Dallas to get another flight out with american."
Pros: "Exit row seat was reasonable. Flight was late due to weather but they managed to make up time in the air. The crew were great."
Cons: "This airline makes you believe you are getting w deal but they charge well above average rates for checked bags and charge for carry-ons. They also make you pay for beverages, even water. I don't like the fact that the seats don't recline. There is nothing in the way of entertainment. They also shamelessly plug their credit card offer more than one time during flight which is annoying."
Cons: "Unexpected, expensive baggage fees. Uncomfortable and dirty seating on flight. Would have saved money and hassle going with a more expensive ticket on another airline."
Pros: "Easy, simple, and quick to get from point A to point B. A better than expected looking atmosphere."
Cons: "I paid for extra room and comfortably yet Seats behind me kept hitting me from behind. Not great especially with my lower back pains."