The flight crew was very rude to people they thought were ignoring mask mandate. There was a lady that said her mask had slipped down and the flight attendant was very rude to her. When is the mask mandate going to be lifted? I wore my mask the whole time but really ridiculous that I have to still wear it. I have been fully vaccinated since February.
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Cons: "It was great fir a short flight. And they got me there early."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Very comfortable, no complaints."
Cons: "More seat space"
Cons: "No delays. And have the terminal bridge in working order"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Nice plane and super nice crew."
Pros: "The flight crew were really polite and helpful."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Force me to take a bad seat"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Cons: "Told to drop down a class on arrival at gate."
No WiFi. Overpriced snacks. Just charge more upfront and give more.
Pros: "Because I was unwilling to pay for seat selection, I was prepared to be separated from my husband and stuck in a middle seat. To my pleasant surprise, the agents put us in the same row by ourselves."
Cons: "Better directional signage in both the SFO and Las Vegas airports (arrivals). Las Vegas is a huge airport, requiring a tram to get to the passenger pick-up, even with directions it was confusing and not obvious. In SFO, half the plane walked halfway down the concourse in the wrong direction because of lack of signage and it looks like the right way to go. Drop Kiwi as a third-party for domestic flights, their customer service is clueless, handling charges absurd and flight requirements unnecessary."
Pros: "I like how cheap the prices are for a simple weekend trip when you only bring one bag. The woman who boarded us at the terminal was AWESOME. She clearly loves her job, and loves people around her and honestly what else is there that's more important in life than loving people. She was funny, kind, considerate and incredible at customer service. Give that girl a RAISE. We boarded at 4:49 in the morning and her energy lightened the mood for sure."
Cons: "I didn't like how even the tray tables were cheap. I also don't like if you want to choose your seat you need to pay... why is that? No other airline does that."
Cons: "Website would not let me check in the day before or the morning or my flight. There was an error every time and I almost got to the end once. I could not change the time of my transportation and arrived 10 minutes past the check in deadline (an hour prior to the flight taking off). I was refused access to the flight and offered a flight 5 hours later. The staff was rude and not helpful. I had heard negative things about Frontier and now I know why."
Cons: "The crew personnel were rude enough to ask even a glass of water. The revolving belt at baggage claim area started so late. The ticket should include the laggage charges whether it is 100$ or 150 $. I faced so difficulty in paying the baggage charges because of non availability of credit card. As they don't accept cash. Kindly make it easy for passengers"
Cons: "They didn't know how to handle the unpleasant situation of having delay due to "the plane is having some problems and they will try to fix it asap before departure"."
Cons: "The seats are barely glorified lawn chairs, and the crew was extremely insensitive to the fact that the flight took off over 5 hours late and while most people were trying to sleep, they were loud, kept the lights on and were uapologetic that the flight was so ridiculously late. There were children and infants on that flight with exhausted parents who had to take off at 2am instead of 8:50pm. It was awful. Plus you have to pay for a carry on? Ridiculous. I never want to fly Frontier again."
Cons: "Plane was 2 hours late, no advance notice of the delay, and was on the hangar the entire time. No accommodations for delay and."
Pros: "Nice staff, just oblivious to everyone sleeping at 2am while they carried on and on with their chatty gossip."
Cons: "Baggage took almost an hour to arrive on both legs of my trip. We were delayed in SFO but due to a long planned maintenance there. Airline could have prepared better. No early boarding with my two year old, but only after all the elite and a whole zone 1 of people. Seats have big gaps that allow things to fall and people sneezing on you from behind. Loud crew with obnoxious lights on during a very delayed flight that became a red eye. Why pay more for seats near the loud crew who doesn't take in the fact that we're all tired. You want to sell food? Choose better items. My $3.99 coffee could at least have more than a powder non-dairy creamer. Flight price is so deceiving when you charge for everything on top of it, including where I sit. Lame, awful, corporate money grubbing mentality. I'll stick with southwest (I later learned they had had fewer options for once because they actually considered that a runway was closed)."
Cons: "4+ hour delay in Denver caused us to miss the last airport hotel shuttle and made us spend more on food and drinks in Denver. Extra money for a cab in SF. My 6 year old slept on the filthy airport carpet at the gate because at the seats had arm rests. Not even an apology from the airline."
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Cons: "Old/loud plane, uncomfortable non-reclinable seats, fees for everything = not worth it for a cross country flight. If your flight gets delayed due to weather issues you'll be wishing you had those standard amenities most other airlines provide."
Cons: "Flight was cancelled 5 hours before I was supposed to get to the airport. They could not get me on another flight. I had to spend an extra $400 for a last minute flight."
Cons: "The plane didn't have enough gas to make it to SFO so we stopped in Colorado Springs to re-fuel. Despite being several hours delayed the airline customer service offered no solutions or accommodations."
Cons: "We never boarded and they held us for 14 hours saying the plane was "delayed". What did we get for sticking it out that long while watching them make crying tired children sleep on the dirty floor refusing to admit their plane was cancelled, where they would have had to give us all hotel rooms. Oh yeah what did we get? $200 vouchers for future frontier flights. Really ironic because no one stuck in that hellish situation will ever try to fly frontier again."
Cons: "The price was good, before you realized the price was a lie and they scam you by charging $45 to carry on or $40 to check a bag! That meant the overhead space was unused and they were just charging more just to be inconvenient. The plane was stripped barebones. The crew were rude, did not smile, and gave me attitude for hitting my elbow with the drink cart. They charge for even getting a soft drink. Nothing about the experience said "we're serving you." It's worse flying a more expensive airline because the rediculous bag fees make it just as expensive and even things that should be free like pleasant staff were lacking."
Pros: "Not much"
Cons: "How does it save you money to make it so my seat doesn't decline. It what world does charging me me for a carry on make the flight better or "enhance" the customer experience?"
Pros: "Crew was nice despite the circumstances"
Cons: "Late takeoff. Sat in a hot aircraft for an hour. Small seats. No entertainment. Tiny tray led to my spilling a drink. Pilot sounded sketchy. Oh, and be aware you have to pay $35 for a carry on."
Cons: "I did not expect, after purchasing a ticket I would have to pay an additional fee for a seat. When ones buys an airline ticket they assume the seat is included. Additionally, just include the cost of carry on in the price of the ticket."
Pros: "New, clean airplane adequate, competent crew Made consistent use of aerodynamic principles"
Cons: "Frontier Airlines charges for carry-on bags, as well as checked bags. This is surprising, and over a round-trip, can add $50-100 to the airfare. The airline advertises itself as a low-price airline, but this hidden fee I find disingenuous. How can I travel without any belongings? Thus, the base ticket price is unfairly presented. Chairs do not recline No in-flight entertainment No complimentary food or drinks, prices are exorbitant ($3 for a bag of chips) Flight was delayed by an hour, then we sat for an additional hour after boarding to fix the A/C I really disliked flying on Frontier. When buying tickets I forgot about their hidden baggage charges, and was fooled into thinking their prices were competitive."
Pros: "pretty much nothing"
Cons: "seats were uncomfortable staff wasnt very friendly carryon luggage was expensive and I had to keep the one bag that i took under the seat in front of me and not up in the cabin"
Cons: "Frontier charges extra for a seat upon check in and also for a carry on! Terrible scam!!!"
Pros: "Flight was direct and smooth. Crew was nice."
Cons: "Most uncomfortable seats ever-and we paid an extra $45 per seat for extra legroom, hoping to be able to sleep-additional fees for everything, no beverage, snack or movie . Absolutely no frills. The seats are like molded plastic thrill ride seats with no padding. Awful."
Cons: "Arrived 45 minutes before flight, but attendant didn't accept my check in bag, and didn't let either of us proceed to the gate even though we both had checked in already."
Cons: "The plane was downgraded cutting off 40 passengers. It least to an extremely long check in line and alot of yelling and upset customers and added alot of stress and anxiety to those of us traveling"
Cons: "I didnt like the fact that I couldn't talk to someone here in the United states for frontier. I didn't like that when I called customer service I was instructed to do the wrong thing and fill out the wrong form. And most of all I really hated that my flight was cancelled and my money put into a "shell credit" and when I went to re book the fight it cost 3 times the amount than I originally paid. Overall this has been a horrible experience and I will be tell everyone I know and even people I don't know via Facebook, Twitter, Instagram and snap chat about my experience . Overall I feel your service and your service provider failed miserably."
Pros: "I liked the crew"
Cons: "The flight was stacked with hidden fees and charges after my purchase. We had to pay for seats - in addition to the ticket price?! We had to pay for carry-ons.. And their food and beverage service has a price tag attached to everything. "Surprise! Your $50 flight costs $150 by the time you actually arrive!" ..sneaky."
Cons: "1. They charge for every little thing. Each checked bag is $25.00 and each carry on is $35.00. They also charge you for a seat. So once you purchase your ticket, you then have to pay an additional fee to seat down. 2. The staff is unprofessional. Not only does everyone look sloppy, but the staff is comprised of individuals that don't care at all about customers and have been poorly trained. The quality is very low. 3. I was hit and then verbally abused by a gentlemen on the plane, they laughed and did nothing!!!!! 4. They only allow 15 bags on their plane! After 15, they will move your bags to a different plane without telling you. What kind of nonsense is that?!"
Pros: "The individual staff at Frontier were good, people working a job with systemic challenges they can't change. "We have been having problems with the ground crew" was the courteous response I got from the person at SFO who took my lost baggage complaint. He was not at all suprised that I didn't arive with my bag having checked in two hours early for an hour long flight."
Cons: "I made the trip for work to attend demanding class with no time to shop for the essentials I lost with my missing bag. I didn't like the first impression i gave wearing "preworn othes" to meet my professional peers. Thanks Frontier."
Cons: "I'd rather hop to San Francisco than fly frontier. A 4 hour 7 minute delay is a different flight than I booked."
Cons: "Another plane malfunction! Last time we flew Frontier we were stuck for 2 days in FL! Never was another plane brought in for us. Never was another flight to,Cleveland bumped so we could return home. At least you figured out that disaster and we were able to board a plane scheduled for Philadelphia, which bumped that passenger to a flight 3 hours later. And the stories of horror other passengers had last night...all about Frontier, one man previously had totally missed a cruise! This is not how to maintain nor run an airlines. I will not be giving Frintier another chance."
Cons: "I got a first email stating that it was an 1 hr delayed ! Then another 2 emails stating that it s on time ! When i called i got put on hold for 17 min !! Then sure enough the flight was 4 hrs delayed !!!!!"
Cons: "- Flights are even more cramped than normal - the trays barely hold the beverage cup - no in flight entertainment - bringing a carry-on costs money - my return flight was delayed hours in advance, but frontier still required passengers to be in the airport - updates were few and far between and provided no concrete information - after being in the airport for 5 hours they just cancelled the flight and forced us to wait in the ticket line to rebook the flight which was another couple hours from start to finish - frontier refused to give hotel vouchers to people with in-state licenses, even if they lived hours away - after finally arriving back home, there was no gate ready for us and we had to park and/or taxi for at least another half hour - in both directions there were unruly children (not babies) YELLING on the plane without any comments or effort to quiet them by the flight crew or their parents"
Cons: "The airline charges additional fees every steps for the trip, including seat selection, baggage fees. We will not book on this airline again."
Cons: "We were delayed 3 and a half hours because of a water leak. Shouldn't that have been checked the plane the night before since we were the first flight out? Since we were delayed, they decided to give us breakfast vouchers (very nice) but they gave it to some people then not to others. When they finally decided to give them to the rest of us, we had 30 minutes before we had to board again! We could have been doing that with the 3 whole hours we had! I won't be flying frontier again, that's for sure!"
Pros: "Got me from point A to point B"
Cons: "Gate change at the last minute and the wrong destination city was displayed on the monitor for our flight, causing more confusion. Flight delay, as well"
Cons: "Seats don't recline, food tray very small, no free beverage except 1 cup water and most of all the unexpected 60 dollar charge for a CARRY-ON! Like the carry-on that easily fits in the over head space above and no one else charges for."
Cons: "Boarding - people who sit up front go first meaning that those that have seats in the back have to go in past people who are still in the aisles arranging themselves. I could not get a drink of water without paying. Is it really that esxpensive to give a coke and some peanuts??? Paying for seat selection means that some people get in the seats other peoiple want (like window seats) who don't want them. I tryly believe that Frontier is the nickel and diming airline. And I don't believe you had to wait for a gate and 11:30 at night."
Pros: "That they got me to my destination safely."
Cons: "This airline is a joke. Shame on me for booking late and choosing the cheapest ticket. BUT knowing what I now know, I would have selected the Delta flight for $80 more. Here's why: No TSA Pre-Check. This aspects alone is a deal breaker. Pay for carry-on bag AND IT COSTS $40. Pay for beverages, snacks. Seats don't recline - "pre-reclined for your maximum comfort." Whatever Tray table is metal and tiny. You couldn't even fit an iPad mini on it, let alone a lap top. So, I put my MacBook on my lap to work, but it's uncomfortable, MacBook slides off. You're hitting the person next to you with your elbows. AND I have to take off my jacket, to protect my MacBook against hitting the metal tray table, so I got cold. No internet. It's 2016. No internet. It's 2016. Never again."
Pros: "flight staff"
Cons: "OUTBOUND - confusion for me and others as gate changed and we had to go to international for domestic flight - thought it strange to suggest I pay additionally for a seat and a carry on. RETURN - again confusion for me and others as gate changed and no gate personnel at kiosk for quite awhile They don't even give a pretzel snack on these flights."
Cons: "Getting charged 60 dollars at the gate to bring my bag onboard and not being told at booking online that the price would increase isn't cool. This was my first trip with Frontier and will be my last. I am a business traveler who spends roughly 80k a year on travel-- and I'll never fly frontier again"
Pros: "overall the aircraft and schedule was ok"
Cons: "Our luggage did not arrive at our destination. It was an absolute nightmare to get it back!! I had to call the airline about 50 times, where most of the calls were not answered. I had to keep calling and following up. When the luggage did come they only delivered one of the 2 pieces. The calling marathon had to be resumed most of which went unanswered! We finally had to rely on the delivery company to provide alternate numbers where there was a possibility to get an answer. Absolute nightmare!!! Never never will I travel this airline."
Cons: "I was helping my mother - in - law check in and board - she needed wheel chair assistance. We were in line to drop off a bag that we had checked in online an hour before the flight. There were 5 people in the line with only 2 reps helping. Since I hadn't printed the boarding pass, I tried to print the pass at the self-help kiosks getting the message that I needed to see an agent. The cut-off for checked in baggage is 45 mins before the flight, however the reps were making no effort to expedite the service. In 15 mins they had helped 2 people making us the 3rd in line and the line had grown to an additional 5-6 people behind us. 45 mins before the flight they refused to take in any bags for checking - in. Since I was able to take the checked in bag with me, I asked that the agent print the boarding pass for my mother in law and call for wheel chair assistance. The agent called for wheel chair assistance but refused to print the boarding pass! The one thing that the ticketing / check in agent should be able to do is to print a boarding pass for a reservation that is fully paid. Because of this my mother in law had to miss her flight and we paid an additional $99 to get onto the next flight. I was so taken aback when the agent refused to print the boarding pass, that I did not even know how to convince her to do her job. This is probably the worst experience I have ever had with any airline!"
Pros: "The crew was exceptionally helpful on both segments."
Cons: "The seats were not comfy at all- no reclining whatsoever and had to prepay for every bag."
Pros: "The crew was very pleasant. The flight was the cheapest I found. The pilots on the round trip were very capable."
Cons: "The reason why it's so cheap is that they charge for everything. For some reason the site combined my first and middle name. I noticed when checking in and was prompted to change it. I was then showing a $400 balance even though I had already paid for my ticket months ago. I called customer service and they luckily updated it for me. The person then proceeded to tell me if I check a bag, bring a carry one, or want to choose a seat, there will be a charge. $60 just to bring a checked bag (27 lbs by the way) round trip. I opted not to spend even more money on the carry on and seat. I've seen other airlines charge for seats, but they're typically upgrades and you can choose another available seat for free. Not Frontier. If you don't want to pay the site tells you it will choose a seat for you. I don't know what the point of checking in 24 hours in advance is juat to be put in the last group no matter what. Speaking of seats, these were plastic, tiny, and uncomfortable. Speaking of uncomfortable, the plane felt like it was going to fall apart with even a hint of turbulence. Overall not great and I may have to go elsewhere for plane trips in the future. But that's up to Frontier."
Cons: "Double charged for checked flight there and the way back $40 per person twice that's $200 I could've spent on a way better flight. Upgraded to the nicer seats which didn't lean back or do anything actually least amount of comfy"
Pros: "Low fare"
Cons: "No beverage service-not even free water, really? Having to pay even to suggest where you might sit. One gentleman had to pay for his carryon, even though it fit in the baggage size indicator."
Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"
Cons: "Just a super cheapo airline that offered an "inexpensive" ticket that then they charge you for everything else, with no warning about the hidden fees. Like baggage: you can't take on more than one free, tiny check-in without paying at least $35, if not much more. Uncomfortable seats. The flight was 3 hours late when a neighbor flight to the same city (on Southwest) took off on time, and so they gave us this lame $10 voucher to appease us, and yet we couldn't use it anywhere, just pissing you off more. They wouldn't accept it at the airport or on the plane, so, what the heck?"
Pros: "this plane was way better than the last Frontier aircraft, the seats were leather and had head rests and they had TVs."
Cons: "TVs cost money."