The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.
The wifi wasn't strong enough to download the app to watch movies on the plane.
I missed my flight and was not able to rebook any of it, losing 600 dollars...
The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating.
Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year.
Boarding was not smooth. They got me and my son mixed up as we have same name.
My suitcase was destroyed. It lost a wheel and is now inoperable.
Great crew as always.
Crappy Christmas remixes playing the entire time while waiting for takeoff was insufferable. You know, many people in this county do not celebrate Christmas so not sure why everyone has to listen to it. Or at least play the original and not the easy listening covers.
First time flying with Alaska, and they were great. Quick, efficient, friendly, and my seat was comfortable enough that I was able to nap. I won’t ever fly with anyone else if I can help it.
New aircraft with plugin for laptop, free movies, and WiFi for a price. Friendly and professional crew. Totally productive flight. Alaska Air is my new favorite.
Nice comfortable ride. Flight attendants were all nice too.
Gogoinflight app does not let you watch a second movie easily. I finished watching a movie and tried to select another movie to watch but the app does not let me go back to the main menu. I had to restart my device couple of times. "Go back to main menu" button will be nice.
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