The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive.
Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-(
Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth.
Service was poor, flight attendants were rude.
I liked that the flight crew was super nice and helpful
It was a bit crammed
Wonderful flight attendants , smooth flight with excellent food , refreshments and entertainment. Thank you so very much Keep up this excellent service
My bagage broke
I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it
The flight attendants could not do enough for you.
Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.
The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction
Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good.
The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me.
Nice seats, comfortable.
Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP.
Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures.
Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized.
It was fine, on time. I didn't have a checked bag or I would have waited in line at check-in for at least 30-45 minutes. Online check-in was relatively easy and digital boarding pass was convenient.
Seats are small, if you need to check a bag it will take forever. The underseat area is much.smaller than other airlines. The flight was very delayed because of some discrepancy regarding the number of passengers. Nothing seemed to be wrong but it took forever!
Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier.
CRew was rude. Food was poor.checked baggage fees exhorbitant
Detroit Metropolitan Wayne County (DTW) United States
Madrid Barajas (MAD) Spain
|Flights Arrive in||Madrid Barajas|
|Flights Depart from||Detroit Metropolitan Wayne County|
|Airlines||British Airways, KLM, TAP AIR PORTUGAL|
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