I booked a round trip flight from Kayak with Qatar. The flights had 12 hrs transit in Doha. At Doha, I was told that my ticket was "promotional", which I never knew. They said that I could have receive a complementary hotel stay had the ticket not been promotional. They said I could pay 125 dollars for a hotel. I agreed to it. However, they told me that "the captain of the flight denied your request". Upon further questioning, the only response that I had was "this is not my problem". So, I ended up being stranded in airport for more than 25 hrs in total (round trip). I checked in at their Oryx lounge, paying 56 dollars for 6 hrs. The lounge could have been a good place for shorter transits (say like 5 hrs), but for 12 hrs, it was not really a comfortable place to be in. Altogether a horrible experience.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
and someone from our team will get back to you promptly.
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.