Daily cleaning, installation of cabin HEPA filters on flights from the Dominican Republic to Charlotte
American Airlines has waived its change and cancellation fees on flights from the Dominican Republic to Charlotte. Confirm policy on booking site.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 598 active cases of COVID-19 diagnosed in US and 0 deaths as of Dec 4 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "The snacks"
Cons: "There was one flight attendant who was very rude."
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "It was ok"
Cons: "Seat the family together"
Pros: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Cons: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Cons: "The girls were sweet as usual!"
Cons: "Late and bumpy"
Pros: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Cons: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "The flights departed and Arron time."
Cons: "The leg room was tight fir me as I am a six footer."
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Left on time!"
Cons: "Too cramped"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Pros: "nice snack"
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "We flew Business Class from Atlanta to Punta Cana and loved the crew but weren't happy with the lunch portions or options; however, the return trip in Business Class the flight crew were good and the food selection and portions were what I would have expected for the upgrade. Thanks Delta! The pilot even got us in an hour early! Never had that happen before!! Kudos!!"
Cons: "The tray tables always seem to need a good scrub in all the cracks and edges."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "Boarding was not a problem at all! ."
Cons: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
Cons: "Almost 2 hr delay - put fuel in a wrong tank."
Pros: "The airplane was clean and spacious"
Cons: "Improve the snacks and the crew attitude"
Pros: "Eventually getting home."
Cons: "Not being delayed as long, not waiting an hour to get our bags once we got off the plane."
Pros: "Not much."
Cons: "The economy fare.....why are people who travel together not put together if possible? Why are all the seats At the back next to the bathroom??"
Pros: "Cabn service"
Cons: "First plane's engine caught on fire."
Pros: "It was a short smooth ride, no delays and the crew was nice. The snack was fine."
Cons: "I wish they offered drinks more. Like a bottle of water along with something else to drink."
Cons: "Flight left late, once in Charlotte sat on taomac 20 min, waited 20 min for our forced to check carry on and missed our connecting flight. They gave away our seats and were not helpful. Eventually wander to a customer service desk. Anitbef ling wait. Finally got a flight out."
Pros: "It was okay"
Cons: "We loaded late and than sat in the plane awhile before we left. No explanation was given. Once we arrived in Charlie we sat on the tarmac for 20 min. No explanation. Than we waited 20 min fir our carry on luggage to arrive. We were told we had to check it. By the time we arrived at our gate they had given outlet seats away. They were not very polity ir helpful."
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "Timely and prepared flight."
Pros: "Very efficient crew. Pleasant enough"
Cons: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
Pros: "The flight was fast and mostly smooth, you can't control turbulence. The flight attendants were very friendly. Turned out to be a great trip."
Cons: "Nothing was bad overall. It was a very nice flight"
Pros: "The crew was super friendly and got lots to eat. Flight was pretty much on time."
Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"
Pros: "The planes and staff were excellent!!!"
Cons: "Hated the layovers!!!"
Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Cons: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
Cons: "I paid $75.00 to take an earlier flight and Americans crew error nullified this. I feel ripped off."
Pros: "Food was better than expected - not a fan of airline food, but this was not so bad."
Cons: "Finnair was thru American Airlines. American had only a couple of check in windows open when we got to the Frankfurt airport - nowhere near enough to handle the number of people checking in."
Pros: "Polite and professional:-)"
Pros: "The crew, as always"
Cons: "Being sectioned off from 1st class"
Pros: "Flight attendants were nice"
Cons: "Being charged for everything. Wifi was free for my sister on Delta."
Pros: "The blanket and pillow, good selection of movies."
Cons: "Maybe the food quality could have been better"
Pros: "the flight was on time"
Cons: "the plane was small the plane was not comfortable"
Pros: "The experience was fast and smooth."
Cons: "No entertainment on the way there."
Pros: "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"
Pros: "The comfort"
Cons: "The food i have a pretzel bag that someone throw in the floir step on it and the give it to me"
Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"
Pros: "The quiet."
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "I liked that I landed in time to get to my next flight."
Cons: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."
Cons: "The delay"
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Pros: "Arrived home safely"
Cons: "Arrived very early due to logistics and our flight was not leaving for 9 hrs and the AA Representative would only put us on a earlier flight if we paid a large fee, so we waited then the original flight was delayed 2 hours and we nearly missed our connection in another city, it all could have been avoided if a little flexability and care were involved to put us on a earlier flight"
Cons: "Zero flexibility"
Pros: "Crew was very nice and welcoming. I enjoy having more choices then just pretzels and peanuts for a snack."
Cons: "The boarding process seems like it is hectic and not very well planned. A lot of people still standing in line that are not actually boarding yet because they are not in the correct group. This made it hard to actually board and know where the line was. Once on the plane the seats just seemed very uncomfortable."
Pros: "Staff were efficient and helpful."
Cons: "I was told at 7;15 am that the flight was delayed until 11:30. Unfortunately, I was already at the airport as my original flight was at 9:00. Luckily, there was another flight that would get me to my final destination at the same time as what I booked."
Cons: "Flight delayed waiting for connecting flight to clear customs. No communication on the delay just kept delaying. Doubt will wait for me next time connection delayed."
Cons: "Very rude gate crew, the women was clearly having a bad day.. Would have been nice if the the plane was checked out prior to boarding so we didn't have to waste and hour+ de-icing then fixing the plane. had to run to barely make connecting flight."
Pros: "It was a short flight"
Cons: "For our six hour flight, no food was offered except cookies."
Cons: "Plane was very old and not well cleaned. Very rough and shaky landing."
Pros: "Siempre es un placer viajar con Interjet"
Cons: "flight was delayed more than one hour with out explanation but the crew had a great attitude regardless."
Cons: "The boarding in Mexico City was horrible!!! The Gate for our departure was changed three times. They had us running around. There were four different planes being boarded at the same Gate 19. Boarding was horrible they did not know what they were doing"
Cons: "boarding process"
Pros: "The crew and ticketing staff were wonderful. We had a serious issue with. Cancelled route and last minute notification. The agents fixed it and put us up in a hotel with food and transportation. Our trip was delayed by one day."
Cons: "Bought our flight lax to scl 8 mo prior to trip through a vendor on Kayak. Route was cancelled 2-4 mo ago. We didn’t know until we drove 6 hr to Lax. Ticket agents went above and beyond to fix it. It was stressful for a group of 8. 4 of our kids had special needs (adhd,asd, anxiety, ptsd, & RAD)."
Pros: "The flight was delayed almost 3 hours, seats were uncomfortable."
Cons: "Flight should have been on time."
Pros: "At first the flight was delayed for 1hr and 10mjns staff kept tell passengers not to worry we would make our connection... as the flight delays continued I was told not to worry I would make my jfk connection.. I got off the plane and was given a gate only to be told when I got there the flight lef"
Cons: "Staff communication.. they clearly had no idea what they were doing ...i gout to the airport almost 3hrs.. enough time to find other options only to get stranded in Mexico City by a bunch of incompetent, fools."
Pros: "Staff wasn’t willing to help with our issues. We were overcharged and told to call customer service to get a refund. However, the call would always get disconnected and the wait was super long."
Cons: "Check in staff could’ve been friendlier and being able to help customers out. She was just rude and had to solutions or any suggestions to make our flight better."
Cons: "Debía aterrizar en CDMX, a las 14:30pm y llevo más de 40 minutos retrasado"
Pros: "The crew was friendly and helpful."
Pros: "Spacious seats"
Cons: "The company justfly booked our ticket on the wrong date, so when we showed up to fly out we not only had to battle their customer service, but also buy more plane tickets out of pocket. Terrible experience"
Cons: "Que tengan más surtido de jugos y diferentes surtido de Comida Por el precio que pague muy pobre"
Pros: "How friendly the staff was."
Cons: "Flight was delayed 2 hours, nothing was done to compensate us for the delay."
Pros: "Flight on time, looks like newer plane."
Cons: "I want a direct flight from Cabo San Lucas (SJD) to Cancun (CUN). Only flight available was connecting in Mexico City, which doubles the travel time."
Pros: "Good price"
Cons: "Very nice flight. No complains. It is a low cost airline and I arrived on time, so everything good."
Pros: "Excelente servicio"
Pros: "Boarding was fast and smooth."
Cons: "The cree exchanged our seats because we had kids seated on the emergency exits. But these seats were assigned to us by interjet system automaticly, I Seems like the “seats assignment systems” is not working properly."
Pros: "Not too much. Maybe price ?"
Cons: "Long flight delay. They also lost my baggge for 4 daus"
Pros: "Basic airline-would fly again"
Cons: "Delay but NOT fault of airline"
Cons: "Horrible service after being delayed for an hour and a half"
Pros: "They didn't overbook the flight so it seemed more comfortable and space out between flyers"
Cons: "The boarding process was very chaotic. Again, the flight was delayed."
Cons: "2 weeks prior I got a call to cancel my direct return flight. I was offered a flight with stop over in Mexico City, 5 hours lay over and to land in LAX at midnight! Let alone my 2 hours drive to get home with a 9 and 5 years old! Not an option at all considering its a 2.5 hours flight direct!! I ended up cancelling the flight. Very disappointing"
Pros: "A little bit delayed."
Pros: "The space between every row was amazing. You don't feel crunched like Southwest and many other u.s. airlines seating."
Cons: "The flight attendant for some reason kept rolling her eyes at my wife when she asked for soda water. I guess she didn't like gringos."
Pros: "I liked nothing"
Cons: "They tried to charge extra money for a luggage that’s within the weight limit. They said from Cancun you pay extra to go anywhere else, typical for the Cancun ripoff attitude. Flight was bad all around!"
Pros: "Airline came early good device"
Cons: "My suit case come back with my locks broken and got some my sovaniers broken"
Pros: "service was good but nothing out of this world. nothing special but i got there and mostly on time. i was overall pleased. delayed on the way back but made up most of the time in the air. was supposed to arrive originally at 9:55 but arrived at 10:25. that wasn't too bad."
Cons: "delayed on the way back and no info for more than an hour. my pick-up back home could not find any info on my flight online for a while and it gave him the wrong time of arrival."
Cons: "I have no complain."
Cons: "Boarding line to big it’s us a while to wait......"
Pros: "Pricing was great and service was friendly."
Cons: "The queue for boarding is in a restricted (space-wise) space. So people begin queueing early, and even if your number is called, you still need to wait behind all the other people who have already lined up, but who haven't been called."
Pros: "Speedy and efficient boarding"
Cons: "Poor music selection...classical missing but also poor audio reception"
Cons: "I was ripped off on my rental car I tried to get thru Kayak"
Pros: "The crew and the seats"
Cons: "No food options :( and boarding was not organized at all"
Cons: "Interjet gave my seat away, told me so, then refused to let me board- saying the gate was closed when I could clearly see it was not. Over 8 crew members then proceeded to mock me, ignore me after offering help and side with each other before I could repeat my need for assistance. I would venture to guess one of theirs took my seat and they didn't want to admit the mistake. No help, reimbursement, options for resolution or support. They kept telling me they were all supervisors until someone let it slip that they they were not. Then I got the cold shoulder. Ended up flying with another airline and will never consider them again."
Pros: "On time, clean, lots of leg room, good service"
Pros: "At first, the price. But considering they cancelled our trip due to the "weather" even though they were the only flight that did not take off that night, we never made it to Mexico City"
Cons: "Unhelpful customer service representatives, refusal to reimburse us due to the "weather" even though all other flights were able to take off that night, no representatives to assist passengers at the check in desks. They delayed our flight from 12:40AM to 3:45AM before cancelling the trip altogether and wanted us to wait it out overnight at JFK. The list goes on and on. I'm still waiting on their statement of cancellation to try and file a reimbursement claim with my credit card trip cancellation insurance policy. Awful airline. Absolutely terrible experience. Couldn't pay me to fly them again and I'd 100% pay a little more to fly Delta, United, or even Aeromexico next time."
Pros: "Boarding was delayed. The flight attendants were very kind. Food and beverages provided."
Cons: "Communal entertainment system played tv shows and commercials with volume through our the cabin the whole time."
Pros: "Very comfortable planes. Great service. Great price!"
Cons: "One hour delay due to airport congestion."
Pros: "The experience was good. Flight was comfortable, attendants were friendly."
Cons: "Lack of food and entertainment options."
Pros: "excellent service, friendly people, easy to understand, is the 1st time that I can drink a free beverage in a airplane overall fantastic service. thanks"
Cons: "charge me for suitcase when invoice says 1 25 kg allowed"
Cons: "Over all it look dirty grease, the interior plane smell like sweat gtease as soon as one step inside the plane, seats smell, look felt acward, wotnout, again over all it felt, look dirty, smelly, yack!!!"
Pros: "Friendly service, snacks and drinks provided, on time performance."
Cons: "The seats are quite uncomfortable - enough leg room and width, no apparent lower back support"
Pros: "Spoke in English. Comfortable flight get snack and drink"
Pros: "The seats: spacious with risking safety. Free alcohol drinks n snack...a rarity on other airlines"
Pros: "Seats were comfy, staff nice"
Cons: "Only soft drinks available- no orange juice, chips were offered not healthy for my mom who has diabetes and high blood sugar. No low/no sugar options or low sodium."
Cons: "Late boarding, over 40 min with no announcement about why delay and the expected departure."
Pros: "everything was on time and no one got kicked off of the flight!"
Cons: "United delayed my flight so I physically couldn't make the next plane, furthermore they didn't compensate my expenses from my extended airport stay which was 12 hours"
Cons: "Flight delayed since the aircraft needed to get oil changed. Passengers were made to board and wait for this routine maintenance."
Pros: "When we finally landed after hours of delays"
Cons: "Absolutely everything about my United experience. The delays weren't communicated well, we sat on the runway for about an hour and the AC didn't come on for about 20 minutes. I'll never fly United again. My flight from CLT was supposed to take off at 3:30pm and we didn't take off until 10:30pm. Never again."
Pros: "I was fine"
Pros: "Everything about my whole trip was amazing"
Pros: "On time"
Cons: "The seats but the service and flight was great!"
Cons: "I do not appreciate spending several hundred dollars on a connecting flight with initially a 10 hour layover, and a delay of almost two hours."
Cons: "There were a lot of children on the flight."
Pros: "I enjoyed the free United wifi because I could follow the flight progress in real time."
Cons: "They need free wifi!"
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Cons: "Will never fly United again if I can help it. Friday afternoon out of CLT was cancelled and rescheduled for Sat afternoon, we had a Friday night wedding and had to get to Chicago. Agents were completely unhelpful over the phone, went to the airport agents at ticketing counter were also unhelpful and threw up their hands like there was nothing they could do to help us. Finally had to switch to Delta and got to Chicago at 1AM EST, missed the wedding."
Pros: "Most things"
Cons: "Some things"
Cons: "Late arriving crew. Screw up because the ground crew forgot to throw a switch. So we left even later. Got to Charlotte and United had forgotten to request a gate."
Cons: "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Cons: "3 hour delay due to improper fuel configuration"
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "Delta airline always delayed. My flight was delayed 3 hours then cancelled twice. they don't give you anything beside rescheduling your flight. Sucks. I hope to god I never have to deal with them again!!"
Pros: "Flight was on time."
Pros: "In flight entertainment. Was able to watch a movie for free."
Pros: "The flight departure on time"
Cons: "Don't foods in this flight and I had to wait to much for the wheelchair"
Cons: "Service is not what it used to be!"
Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"
Pros: "First off - thank you for putting food back onto what you offer when people fly united. It's a drink and a small snack. It's not much to ask, so I appreciate them putting that back in. I also liked the wifi which allowed me to check where my flight was in the air for free. Overall, I will say united is much improved from where it was - though I'd appreciate some free entertainment."
Cons: "Boarding was a little bit of a mess with our flight. We had a LOT of people on standby that were standing in the boarding lines because no one was communicating to them where they should be and where to go. This is something that should be worked on by them."
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Pros: "Friendly helpful courteous"
Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."
Pros: "Nothing about i liked"
Cons: "Too much waiting. Delaid by 8 hours"
Pros: "The plan took off and landed. Not much positive about united."
Cons: "Feel like a number. Crowded zone two line (Platinum and below and all the darn credit card holders. Flight was delayed for no crew, then in was maintenance issue, which could not be addressed until the pilot was there. Ugh. Inefficient."
Cons: "First, when I got to the booth AFTER checking in, they told me that there isn't any more seats on the flight. The attendant proceeded to tell me "just go to JFK and see what happens" obviously I was furious. United will be lucky if I ever fly on them again"
Pros: "I got to Newark before my luggage, i missed my fly to boston. in Dominican republic there was a two hour delay."
Pros: "The flight attendants were very pleasant."
Pros: "I liked getting to my destination safe and back safe."
Cons: "I didn't like the pulling off or the landing or the rocking while flying."
Pros: "Flight was not only on time, but early both ways."
Cons: "Gate change at Newark."
Pros: "Ended up taking a Delta flight"
Cons: "Waited at airport for hours, United ended up cancelling flight, they did not have a return flight to Newark with available seats for days -- had to take a different carrier to a different airport"
Pros: "Everything worked out just perfect"
Cons: "No snacks served"
Pros: "Kayak did a great job with updates."
Cons: "United has failed me once again. Delayed flights, no information, the crew didn't know a thing..didn't leave out until 2am and was suppose to leave ar 855"
Cons: "We were grounded for over an hour, no fault of United. Spent a half hour on the runway, it would've been nice to be told that before taking off."
Cons: "The only thing I didn't care for is I sat beside a man that was 63 and weighed about 275 pounds and I had absolutely no room to sit. Also I couldn't buy any snacks on the plane because it only took cards ."
Cons: "Had to pay extra to watch tv."
Pros: "I requested a wheelchair. My foot is in a boot and I am not suppose to walk any distance on it. I was told there were only 2 wheelchairs and that they were for 2 elderly passengers. I passed 8 more wheelchairs that were not being used. Very rude airport employees. I had to use an escalator and almost fell."
Cons: "Flight was delayed over 3 hours"
Pros: "That as far as safety everything worked out accordingly there was an issue with the aircraft so the delay had its reason."
Cons: "That I have to take a flight the following day since nothing was resolved."
Pros: "The crew on this flight were extremely friendly and genuinely seemed happy to be there."
Cons: "The flight was delayed over 3 hours, putting me home at 4:00 am, instead of my planned 12:30 am. At that point, I wish I had booked a flight for Sunday. I was stuck in the ohare airport for hours while stores and restaurants were closed, without wifi, and tired. Then I had to wait for my paid checked bag once I landed in Charlotte."
Pros: "Got from point a to point b"
Cons: "30-40 minute delay to board, charge for drinks, snack, carry on, and checked luggage."
Cons: "Arrived 25 minutes prior to the flight, after checking in to hours before the flight. No electronic ticket available and no printers available at frontier ticket counter. No front tier personnel available. No front tier electronic kiosk to print tickets. Missed my flight because I could not get through security. Frontier need to upgrade their customer service at Providence TE Green Airport. It reads poorly and I will not fly frontier again"
Cons: "being nickle and dimed for every little convenience, checked bag, carry on bag, seat selection, etc. What I though was a good deal ticket turned out to be way more expensive than I imagined."
Pros: "Crew was pleasant enough."
Cons: "Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again."
Pros: "The crew was very nice and helpful!"
Cons: "I thought it was kind of cheap that your company doesn't offer complimentary beverages or food anymore. I also think that the tray tables in my plane specifically seemed a lot smaller than I remember and that seemed kind of cheap to me."
Pros: "Flight was reasonably priced. Flight options were great"
Cons: "Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue."
Cons: "I don't like the way price of the ticket got dropped"
Pros: "non-stop flight"
Cons: "$30 charge for check bag and a $10 charge for a carry on bag and they even charge for snacks and beverages. It's much cheaper to buy snacks and a beverage at the airport kiosks. most uncomfortable seats I've ever sat in and they don't even recline. You have to pay extra for those. The comfortable reclining seats that weren't occupied, the aircrew wouldn't let you sit in them unless you paid $50. I will never fly on this airline again."
Pros: "Better communication"
Pros: "Decent price for last minute non-stop from Orlando. Got Zone 1 for paying for a checked bag so easy and quick boarding. Flight attendants were friendly and helpful. On time and no real issues."
Cons: "No TSA precheck allowed with Frontier. I pay for this and it's TSA not the airlines so I don't understand this. I also didn't realize I'd have to pay for my seat and my carry on. So, my inexpensive flight got $80 more expensive. The seats are hard and do not recline. This could be an OK option for short flights if the price is right. Won't be my first choice, especially for business."
Pros: "Employees were terrific"
Cons: "Chairs were awful close & thin"
Pros: "Fast, smooth flight"
Cons: "Very tight seating. Middle seat as a 220 lb man."
Pros: "Flight on time"
Cons: "Luggage was not on flight."
Cons: "Inaccurate fee information led to a $284 flight being around $400. I could get a better flight without all the bullshit for $400. Frontier was poorly managed, lacked basic customer service, and had some "surprise" fees. Kayak: How about giving me back my hundred bucks?"
Pros: "Nothing. Will never fly with frontier again"
Cons: "1. You have to pay for carry on bags, more expensive than checking a bag. 2. When checking in and getting the option to pick my seat, all of the normal seats were taken and had to pay extra (not for an extra legroom seat) but just to be closer to the front of the plane. 3. The seats are uncomfortable 4. No drink service during the flight. 5. Ended up paying 2/3 the cost of the original ticket in fees the day of my flight. 6. Our flight was delayed 30 minutes, but the front counter said Nothing about it being delayed or what time what time we were boarding, updates, etc. If I could rate them less than a star I would. Terrible experience and terrible company ideas. I will not ride when them again because I don't want them to think this is acceptable service from the airline business. I hope they go out of business soon."
Cons: "Delayed flight VERY Uncomfortable seats with no reclyning button?! Crying baby all flight long FRONTIER is the first airline that has charged me for orange juice. Ridiculous!"
Cons: "The flight attendants were not cleared to fly to Charlotte (a domestic flight?!?!?!?) So we had to wait for another plane to land while trapped on the runway for new flight attendants. So unprofessional."
Cons: "over a hour delay because of pilot shortage"
Pros: "Seats were new and clean"
Cons: "The plane arrived at 2:30 pm at the international gates, but arrived over a half hour late to our gate (almost 6pm), so boarding was delayed. Then we sat on the plane for an hour waiting for a pilot. And the weather was poor, so we waited another half hour to leave. In total we left 2 hours late. And the flight was only 1 hour and 20 min long. The weather the airline can't help, but the other 2 problems seemed to be poor management by the company."
Cons: "I had to change my destination no fault of Frontier. My problem is trying to get a refund for extra sitting and baggage I paid for in advance. I don't expect to get a refund on the flight it was cheap enough and this was a return flight. I tried to cancel flight but the hassle wasn't worth it. If I get a refund and can update this I will."
Pros: "Seating and on time before landing"
Cons: "Nothing everything was amazing for and price is awesome .. For return flight"
Cons: "The ticket agent at the ticket counter was rude and not very friendly at 8:00 am. The PA system on the plane was horrible. You could not understand any of the announcements."
Pros: "Original cost of the ticket"
Cons: "Same carry on bag that has flown American three times cost a last minute fee of $60 so I could get on the flight. Felt like a scam to me."
Pros: "They held the plane...THANK YOU!! Flight was quiet so we could rest."
Cons: "There were 3 of us who made the tight connection in Denver from Bozeman. My bag was the ONLY bag that was not delivered. Super annoying! There were only 2 people at the counter (once I finally found out I had to go back up to departures) and I was asked to put my information down on a notepad (because that's secure?!) and they would call me sometime later when they found my bag and she was very unfriendly about it, no eye contact and attitude. Did I mention that it was 5 am?! Unacceptable. Luckily the other woman working the counter offered to locate my bag and file the claim. (THANK YOU) Then I found out that was the only flight from Denver to Charlotte and I'd have to wait at least 24 hours before I got my bag back....Not a great experience with frontier. Customer service line---- TERRIBLE. I really would have loved to speak with a HUMAN BEING. Also the food selection on the flight was not good, would have been great to have an actual meal to buy with a flight that was over 3 hours."
Cons: "Did not appreciate the constant sales pitch for the airline credit card, it felt relentless!!! I could barely concentrate on my reading. Having not flown this airline before, I was also surprised and annoyed by the carry on and baggage fees. I thought I had found a good price for my ticket but that quickly vanished when you added these fees."
Pros: "Aircraft was good and open."
Cons: "No free beverage and charges for seats."
Pros: "We got there"
Cons: "Luggage and seat charges"
Cons: "I had to pay $60 at the gate for my carry on because nowhere during the purchase of my tickets did it tell me that I had to pay for carry ons."
Pros: "Flight got in early"
Cons: "Cost of baggage check and hard to use s voicher- have to do all online - hard to deal in person"
Pros: "Crew was friendly and helpful"
Cons: "Seating brings new low to airline comfort. At average height I still felt boxed in to rigid uncomfortable seating. In a market where check in bags and choosing seats are sadly common fees, paying an outrageous $40 for a carry on bag is a new low in customer service offered."
Pros: "Price was terrific"
Cons: "Ordered sodas from in-flight service and then was charged for them! They should let you know that coffee, soda, juice, etc are not free as they are on other airlines."
Pros: "Friendly and helpful staff. Their enthusiism for their jobs showed. Although the pricing for baggage was a bit steep, I appreciate the charging for carry-ons. It seemed to limit the over-use and over-sized carry-on bags."
Cons: "It was hard to hear boarding announcements"
Cons: "Both going & coming my flight was delayed over 2 hours.....you get what you pay for. Accommodations or credits should've been given"
Cons: "Having to pay all the extra fees for a checked bag and carry on luggage."
Pros: "Very relaxed and nice crew. Pilot gave us an excellent smooth flight with a great landing. A bit cramped but the crew and flight made up for it."
Pros: "Actually did not like at all."
Cons: "The sit was very uncomfortable, no reclining chair at all. No drinks, could not have a free middle bag carry on, the stuff at the bording were so rude. I felt like bording a restrict bus with unhappy crew!!"
Cons: "The unannounced delay of over an hour, the incredibly uncomfortable seats, the unannounced charge of carry on bag. The flight attendants from Denver to Charlotte were rude and not accommodating. The exit row in front of me was completely empty however instead of being able to move to a more spacious seat in the empty row, I was told I needed to pay an extra 50 dollars. I sat on a long red eye flight very uncomfortable while the three open seats in the exit row went unused."
Pros: "Smooth flight and arrived earlier than planned"
Cons: "The little in back of kicking my chair. And took forever for baggage claim to distribute luggage."
Pros: "The flight ticket was cheap"
Cons: "I did not realize the changes frontier had made to thier airlines. The seats were hard as a rock had to pay for my check bag and carry on and soda even. Had I known I was going to spend more in the end I would have chosen a different airline in the first place"
Pros: "Seats were so close together they had to scoop out the back of the seat in front of you to make knee room. The seats did not recline. Which was ok for this short trip but would be bad on a longer flight. Flight attendants were excellent. Flight left on time. Arrive early. All good things. Bad:!you had to pay for everything except water. Good: the plane was noticeably clean!"
Pros: "The flight was very cheap and even checking my bag for a one way flight it was much more reasonable then any other flight I looked at. The crew was also very nice."
Cons: "I woke up for my flight which was supposed to be at noon and the flight had already been delayed by two hours. I wasn't going to be leaving until after I was supposed to arrive at my destination. I was hoping for the flight to change back, so I got to the airport with ample time and ended up sitting around for a long time. Don't understand how it could have been delayed four hours before it was supposed to even leave."
Pros: "Same review as before"
Cons: "Same review as before"
Cons: "Same as above. Terrible experience"
Cons: "I have one more flight booked with your airlines in Sept. After that flight, I will probably not choose Frontier again."
Cons: "Longest security line I have ever seen and I travel in a lot of countries all over the world that have outrageous security lines. Had an hour and a half to get through security and still missed the flight. Nothing could be done because the next flight was in 3 days."
Pros: "Not much about this flight. I remembered the Frontier flight I took a few years ago that had the Green airline seat and it was so comfortable so when I saw the flight was now going to Charlotte I booked this one specifically with this in mind"
Cons: "The seats are terrible and not comfortable. if you are doing short stops then it would be okay but do not do long flights over 2 hours in this seat it is terrible. They do not recline and they are hard as a rock. What happened to the old Green seats that make the flight great. Also no TV and tiny tray tables. Over all sad flight not going to make this mistake again"
Cons: "I did not like the carry on fee, nor did I like the fact that beverages in flight cost additional money. This seems like a really cheap flight option but all of the other fees add up."
Pros: "Both out and return flights were within 30 minutes (early or late) of scheduled departure and arrival. I am aware of the carry-on policy and usually use an overnight bag and have never had to pay for luggage when I didn't intend to. They are pretty up front about their policies regarding seats and carry ons in my opinion. Discount airline flying is not for everyone, but I've never been treated like the ticket I paid for and would classify my overall experiences with Frontier as positive."
Cons: "I"m 5"8 and my knees were right at the seat, so not the most comfortable ride ever. I know I can pay for the upgrade, but it defeats the point of the super cheap ticket for me, so I usually just suck it up for flights less than 2 hours and upgrading is always an option."
Cons: "Co-pilot was late arriving to airport....caught in traffic he said....his carelessness made all the passengers and rest of crew 45 minutes late getting into Charlotte, obviously making some miss connecting flights. Absurd."
Airlines flying from the Dominican Republic to Charlotte have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Dominican Republic to Charlotte
Masks required on board, masks provided on flights from the Dominican Republic to Charlotte
Social distancing seating
Middle seats unavailable to book on flights from the Dominican Republic to Charlotte
Testing for antibodies, testing for symptoms for flights from the Dominican Republic to Charlotte
Waiving of change fees. Search flexible flights from the Dominican Republic to Charlotte