Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "Was boarded promptly"
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."
Pros: "Better than spirit"
Cons: "Very late and boarded too long before leaving the gate."
Cons: "That I mis my conecting flight to Washington do to one of the crew members being late"
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."
Cons: "They ran out of blankets, earphones on the flight"
Pros: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Pros: "It was very good flight"
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Pros: "On time. Connecting through Atlanta is quick and efficient"
Pros: "Comfortable seats"
Pros: "Great service and the staffs were wonderful"
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Pros: "Everything was smooth and great! Delta is really big on on time flights and I like that!"
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Cons: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "On time"
Cons: "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"
Pros: "Whole thing was easy, plane was nicely updated on the interior"
Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."
Cons: "Everything was perfect"
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Cons: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"
Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Pros: "Very friendly flight attendants and for the most part I could understand the pilot when he spoke."
Cons: "Wi-fi should be free. Put chocolate into the snack options."
Pros: "Was a nice flay , thanks"
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Cons: "No seat assignment prior to arriving at the gate"
Cons: "My connecting flight left 20 min early!!! I missed it because my original flight was 25 min late."
Pros: "Very good."
Cons: "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Cons: "Made me check a small bag and let others carry on 2 and3 bags very rude"
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Cons: "No entertainment and only pretzel and peanuts available"
Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Pros: "Arriving and departing flights were at totally opposite ends of airport"
Cons: "My suitcase was damaged(torn through!)"
Pros: "The snack was great and the flight attendant were very accommodating."
Cons: "The flight is always late, even though they wont let any other people on."
Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."
Pros: "I liked deltas staff, flight, and food was ok.."
Cons: "Didn't like the way it's not organized when u lanes people just standing in the Alsle and was on the runway approximately 25-30aftrr we landed waiting for a gate."
Cons: "Delayed due to malfunctioning plane"
Pros: "The pilot kept us informed and we were transported to a resort. At the end of the day our safety came first."
Cons: "Lost one day."
Pros: "The seats were comfortable"
Cons: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
Cons: "Only one of the Tram car lines was running from gate to terminal at TIA"
Cons: "Flight delayed and bot enough overhead space."
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Cons: "Over 90 minutes delay on arrival time on a less than 2 hours flight"
Pros: "I thought the service was great"
Cons: "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
Cons: "Flight was about 1.5 hours late on departure, and on arrival in Miami had to wait for a gate for 25 minutes."
Cons: "Outdated airplanes"
Pros: "Not turbulence"
Cons: "2.5 hour delay."
Pros: "Trip non stop"
Cons: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
Pros: "The setup at Skyharbor airport in Phoenix is a joke. There is no rhyme or reason as to how they do things. There is no organization whatsoever. Nobody knows what they are doing. Agents are rude. They can’t figure out which gate flights are suppose to go out of."
Cons: "I didn’t like a single thing. The fact you pay extra money for a so-called choice seat and then you have to wait til more than half the plane is filled is a joke. It’s all about money w you ppl. Quit being so greedy and focus on customer service."
Cons: "Ugh. By this time I'm worn out and fed up from hassling with Customs. Then they lose my luggage."
Pros: "Timing of flight routes"
Cons: "Sat on a pillow"
Pros: "The cabin crew was great at boarding and organizing the overhead bin space. Also, ground staff didn’t start check roll aboards before the overheads bins were full. There is nothing more frustrating than getting on after forced to gate check your bag to empty bin space (ahem, United at SFO)."
Cons: "Couldn’t get the entertainment to work."
Pros: "Bulk head aisle leg room"
Cons: "Narrow seats and aisle. Being pressed against someone and bumped in the aisle for two and a half hours is a long time."
Pros: "The option to hear the flip down LCD screens. Though I didn’t use them."
Cons: "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
Cons: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher numbered rows."
Cons: "3 hours stuck on the tarmac before giving up on repairs and switching aircraft"
Cons: "2.5 hour delay going, 3.5 hour delay returning. All because their paperwork had not been submitted on time. Terrible organization."
Pros: "Was listed on-time up to 20 minutes before boarding. Then the departure time kept getting pushed back until we departed two hours late"
Cons: "If there is a delay, I'd rather them just be up front in estimating the time of the delay."
Pros: "Leg room"
Cons: "Carry on limitations"
Pros: "The crew, and the plane, confy. Was a good flight in general."
Pros: "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
Cons: "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
Pros: "I honestly can't think of anything that I liked. Oh wait! You have diet Dr Pepper which I think is fantastic."
Cons: "The plane was kind of old and run down. Everyone, the passengers included which I realize you have no control over, just seemed to be in an awful mood and very unhelpful. Same, and about the gate attendants, in that we attempted to get seats together and he didn't care at all what was going on. I haven't flown American for a very long time, and I don't think I want to again for a very long time."
Pros: "Quick and easy ride to Florida. Only 2 hour flight, smooth ride. Crew did their job and did it well."
Cons: "No entertainment options, I'm assuming because of short flight. No tvs."
Pros: "New plane"
Cons: "Crew was ten minutes late"
Pros: "how fast we boarded the plane."
Cons: "The crying babies"
Pros: "The flight was on timely"
Cons: "The staff was very informative"
Cons: "3 hours late"
Pros: "The experience was fast and smooth."
Cons: "No entertainment on the way there."
Pros: "The crew was great and really helped calm my nerves about flying."
Cons: "The seats were old and uncomfortable."
Pros: "The quiet."
Cons: "I didn't event get to make the flight because American Airlines was delaying the flight I was on from Jamaica to Miami, and American Airlines would not change the ticket I had to go from Miami to Tampa, so I was 12 hours late arriving in Miami. Terrible customer service from American Airlines in Jamaica"
Pros: "excellent services from employes"
Cons: "The seats on this plane seemed narrower than any plan I have flown on. I have never had a seat where both my hips were touching side of seat at same time"
Pros: "CREW AND ONBOARD FOOD MADE THE DIFFERENCE COMPARED TO OTHER AIRLINES SERVISING SAME AMOUNT OF FLIGHT HOURS."
Cons: "BUT ENTERTAINMENT WAS TERRIBLE FOR A NEARLY 5 HOURS FLIGHT NOT TO HAVE SCREEN ON EACH SEAT WAS A DISGUSTING EXPERIENCE. WHEN WE FLEW FROM BOGOTA TO PUJ PLANE HAD SEAT SCREENS AND WAS GREAT SERVICE."
Pros: "Smooth trip"
Cons: "Delay delay delay on the flights"
Pros: "There was a bit more room in the seat and more comfortable. The crew was helpful."
Cons: "The isles are far too narrow. Didn't at all care for the snack options."
Cons: "Flight was 40 minutes late in departing. Was not announced at gate."
Cons: "Cramped seating and I'm not an overly large man."
Pros: "The crew did an excellent job avoiding a large storm en route."
Pros: "I eventually arrived at my destination in one piece and found my luggage."
Cons: "Flight delayed, yes I can understand a delay but not only was it delayed, but at the exact time we are originally scheduled to board they switched gates. Not just over one or even ten gates but fro gate D51 to gate D1. In the Miami Airport that is at least a 1 mile walk. At the time they switched gates there was no notification that the flight was also delayed by nearly or should I say over an hour. This causing people to scramble, run and drag children to make sure they weren't late for boarding then when everyone arrives to the new gate, they flight is delayed by 30! Minutes. That alone pisses people off but then after waiting that time, it's delayed again at least another 30 minutes. Just not well managed!!!"
Pros: "Seating space"
Pros: "Service and crew excellent"
Cons: "1 hour delay, no beverage as said cart would bring."
Cons: "delayed. gate changes"
Cons: "Not much keg room for a medium size female."
Cons: "Boarding not organize properly Letting passengers go from front to back not good"
Pros: "Not much except the smooth flight."
Cons: "We were served only one drink on a four hour flight. Couldn’t find a flight attendant to get a glass a water. Had my flight attendant call button on for a long time with no response. Flight attendants walked right by while attending to other tasks and never even asked what I needed. There were a few call button lights on that never seemed to be answered. I asked for water but never received it. Rouge seems to be a very sub par airline from its Air Canada parent, as I fly Air Canada frequently and am not new at this. This airline needs to work on customer service and it’s image."
Cons: "Air Canada try their best to charge you for anything and everything! Including services that I just take for granted on other airlines (such as entertainment). Never booking AC again"
Pros: "The flight was uneventful, lucked out with exit aisle."
Cons: "Boarding took way too long. Typically an airline will ask people to voluntarily check their overhead luggage free of charge if they know it's a full flight, not on this flight. Instead, they tried to get everyone to board with luggage in hand, then once they realized there was not enough space they asked people to hold on to their luggage while they came through the plane to tag it and stow it below - very inefficient and made the boarding process crazy as people tried to make their way around luggage that was sitting in the aisles."
Pros: "People are couteous"
Cons: "Very cramped; big doing and dance about overhead room so I gate checked. There was empty overhead space and bags very slow to come out at baggage claim"
Pros: "Food served was excellent"
Cons: "The TV screens are very dark and hard to see"
Pros: "I pre-ordered a breakfast, it was fresh and tasted good."
Cons: "The flight crew needed us to check our carry on luggage, due to space issues, but I noticed that there was a lot of extra space in the upper storage that hadn't been used."
Pros: "I paid extra $30 for having more room due to my kneecap problem. Instead my seat was too Tight and whenever I complained no action was made. Mir Said Emami Ph. D"
Pros: "It was a non stop. We left on time, arrived on time. The cheese snack purchase was good. The crew was polite."
Cons: "There was no entertainment, but it was not a long flight."
Pros: "The crew is always tops. Despite being out of coffee, they were good-natured and funny and kind."
Cons: "My seat was super uncomfortable for some reason. Maybe the cushion was coming off? I couldn't adjust it because the guy next to me was so tall and taking up so much room (not his fault!) So anyway my butt totally fell asleep because this weird hard line/bar was poking me."
Pros: "nice food great crew"
Cons: "the washrooms need more cleaning during this long flight messy boarding"
Pros: "Seats are cramped - spacing is too small. Will avoid Air Canada in future"
Cons: "Worst experience !!!!"
Pros: "nothing was impressing about Air Canada"
Cons: "Seats was not comfortable."
Cons: "Filthy No entertainment Had to pay for beer and wine"
Cons: "1 attendant looked unshowered with greasy hair, but good attitude"
Cons: "No leg room, no snack. I had requested wheelchair service and was not met with a wheelchair as I exited the plane. Had to walk up the jetway. No onboard entertainment."
Pros: "Love, love, love flying on a Dash-8. Perfect size plane provides flying without all the hassles. From check-in to baggage pick-up, our flight was perfect. Thank you Air Canada for an enjoyable experience."
Pros: "The crews were nice and the seats were comfortable"
Cons: "There were so much miscommunication. Coming from Hong Kong it was late for 3 hrs , then I need to pick up my luggages and went thru immigration. Missed the flight to Toronto, checked at the counter and was told did not need to pick up my luggage until I got to Atlanta. Well at Toronto, my luggages didn't go through. I had to pick them up and went thru immigration on the USA side again. Missed my flight again! It was so frustrating except all the employees were very nice and helpful."
Pros: "4 hour mechanical delay."
Cons: "Approx 2 weeks after booking, my flight was cancelled and rescheduled with a 6 hour layover in Newark. I did not fly to Toronto. I contacted Air Canada and was rescheduled again but arriving hours later than originally scheduled. I flew to Newark and connected to Halifax, my destination."
Pros: "Was not impressed with this flight. Honestly this experience will make me reconsider booking with AC in the future."
Cons: "Check in at Houston is terrible. Air Canada made us transfer our own luggage between flights causing us to almost miss our flight. This should have been indicated when booking the flight, we would have purchased a different flight. When we got on the flight, overhead bin was too small for my husbands carry on and a flight attendant whisked his bag away before we could ask where she was going. She came back without the bag and we asked where she had taken it- she had checked it without asking us if this would be ok. The bag was full of valuable breakables as well as our cash and cards. We asked if we could get the bag at the gate and she said it would come out on the carousel. So we spent 3 hours completely stressed out. Drinks were only served once the entire flight, more water should have been offered. When we got off the plane one of our bags had gone missing. We had to wait 2 days to have it delivered. It was delivered at 4am in the morning. Overall compared to the previous United flight, Air Canada has lots of room for improvement."
Pros: "Flight crew was friendly and helpful."
Cons: "Don't like having to walk outside in the cold snow to board the plane"
Pros: "clean and on time"
Cons: "boarding could be a bit more smooth. more leg room wouldn't hurt"
Pros: "Check-in was smooth Air Canada were helpful as am travel with special needs"
Cons: "Nothing for now."
Pros: "Everything.....the staff were excellent......pure and simple"
Cons: "- No drink service offered on the second flight - Hard seat in coach, very uncomfortable flight, won't fly Air Canada ever again"
Pros: "I didn't get any food or entertainment.. however the staff were very professional, polite, and helpful when needed to be."
Pros: "Flight attendant"
Cons: "My daughter's first trip to Canada, with a brand new suitcase. By the time she arrived in Canada her suitcase was lost. Then ended up in the London Airport even though she flew into Ontario. When she picked up the suitcase it was wet and missing one wheel. On the return flight to Tampa when the suitcase arrived it was missing two of the four wheels in the corner was completely ripped off which was exposing what was inside. The handling of the suitcases is awful and she should receive a replacement suitcase"
Cons: "we pre booked seats at #14 because our daughter cannot walk without help, we took her to and from the plane by wheelchair to make it easier, they bumped us to seat # 32 , the very last one, that is a long walk, at check in the woman there was rude when we told her of our situation and that we had seats, she said there was nothing she could do because the plane was full, she was not very helpful at all, and asked if we wanted to take another plane. Our whole family has been traveling with air Canada, but I think it's time for a change. Very disappointed!!!!!!!!!!!!!!!!!!!"
Cons: "Old planes,limited food"
Cons: "The seats are way to close, I am short and I had no room. There is no way those seats are far approved, cause they're is no way in an emergency people would be able to crawl out if those seats. There was no snack at all, not even pretzels, nothing."
Pros: "Friendly crew, no delays"
Cons: "The food was so awful and very unhealthy! No TV for entertainment on our 9 hour international flight was absurd. Lastly, we purchased the tickets together, when we checked in, our seats were not together on both the flight to and from Italy, thankfully other people switched seats with us. When we asked the flight crew at the desk to switch seats, they couldn't both times. We definitely will not be flying Air Canada in the future."
Pros: "The staff were friendly even though the flight was completely full"
Pros: "Return flight -staff were friendly, more spaceous"
Cons: "Arrive flight to Punta cana -staff could be more corteous and friendly"
Pros: "A very nice Air Canada person from Toronto Airport really helped us speed up the baggage check-in process, because we were late. Then, in the terminal, the crew was waiting for us even if we were so late ( 5 mins before landing time)"
Cons: "We had to pay for snacks. Snacks should be included in the high price of the tickets (about 500 CAD $). We ordered and paid extra for food snacks, but some of the items were not available even they were displayed in the food menu/catalog. We asked for a blanket for my daughter who was sleeping but Air Canada didn't have any blanket !! After we boarded, we realized that we didn't have space to put any hand baggages ! We are a family of 5 and we didn't have space to put even one hand baggage! Unacceptable!"
Cons: "The delay, but that was not your fault."
Pros: "India ( flight attendant) provided very poor customer service during flight. I have been a nurse for 24 years and i simply asked for a cool cloth for a gentleman sitting next to me that was feeling ill and very pale. India returned with 5 emesis bags and no cloth and never once came back to check on the gentleman!!! I really wish it was not a full flight because i would have advised him to puke all over everything. How hard was it to provide a cool cloth?? Really? I know first class has wash cloths and that was an easy request. And the fact that she never came back to see if we needed anything or to tell us she did not have a cloth for him. POOR CUSTOMER SERVICE!! I will think twice about flying Air Canada again. Thank god for good citizeans willing to help strangers in a time of need."
Cons: "Poor ccustomer service by flight attendants and no follow up on ill passengers."
Cons: "Delayed 2h"
Pros: "The Air Canada agents and staff were very helpful and accommodating to the best of their ability. I hugged one female AC Agent in TO as she was so kind and helpful, and told her she was the highlight of my day."
Cons: "The processing of Air Canada passengers to the connecting Gates and through Customs for USA international flights was a nightmare. It was very disorganized, with hundreds of passengers herded like cattle, poor communication, customs slips not provided on the AC Flight before landing so as to be completed in advance. There was staff shortage, and not done in a timely manner so as to make your connecting Flight. It has truly been a most stressful experience for me this and each time I have to go through Toronto to make a connecting flight , and I will avoid this flight plan in the future at all cost."
Cons: "Air Canada ROUGE is very different than Air Canada :("
Pros: "Comfort of seats and spaciousness of the plane"
Cons: "Agent off loaded me and only me from return flight with zero reason. Second flight I was put on was delayed 2 hours. Sat for 5 hours in the airport for a 1 hour domestic flight. Customer service was terrible. Emailed Air Canada 4 days ago and have yet to recover any response."
Pros: "Boarding went smoothly. I liked that I could choose an exit row seat when I checked in and didn't have to pay extra. The crew was friendly. The plane seemed nice and new"
Cons: "The leg room was a bit tight, and the guy behind me kept putting his knees into my back. I don't know if it was poor seat design or what, but he wasn't particularly tall."
Cons: "No free entertainment, no meals, or snacks"
Pros: "Good entertainment, pillows and blankets, friendly staff."
Cons: "Very long transfer lines to get to my flight to Philadelphia because in a different country. Food was distributed first to pre-paid passengers, hinting that there might not be enough for all passengers to buy."
Pros: "Nothing to like"
Cons: "Passenger seats are way to close, if the person in front of you leans their seat back, forget about using your tray. I know I haven't flown in over a year, but did all airlines stop passing out snacks. Make sure you bring your credit card in case you get hungry. They charge you for everything except basic drinks and make sure you use the latrine prior to boarding because they are too busy swiping the credit cards, they block the isle to get access to it."
Cons: "Had requested assistance for my mother and air canada passed the buck putting the responsibility to the airport when in fact it should be the carriers responsibility to make arrangements with the airport staff to provide the assistance between gates for seniors with mobility issues at both the Pearson and Tampa airports. Very disheartening how they treat seniors and vets"
Pros: "absolutely nothing"
Cons: "i never made it to tampa and it was because the staff refused to help and offer assistance. SAS staff was the reason i missed my flight."
Pros: "I liked the cost, BUT..."
Cons: "I didn't like that it wasn't readily advertised you get put at the back of the bus, bottom of the pile, lowest point on the totem pole. In other words, I was booked on my return trip as Basic Economy- no frills, no thrills. Last to board, no carry-on allowed. I had to end up paying the same for that portion of my round-trip as I would have if I'd just booked through United. $60 in checked baggage. NOT happy with Kayak more than anything."
Pros: "Everything on Kayak was fast and simple!:)"
Cons: "Wi-Fi wasn't available"
Cons: "The back seat doesn't recline at all. Made for an uncomfortable flight."
Cons: "Not enough overhead storage"
Pros: "On time. Organize boarding"
Pros: "Flight Crew"
Pros: "Same as above"
Cons: "Ditt opp"
Pros: "More spacious seats than my 12+ hour flight from tokyo to chicago."
Cons: "Need to advetise the app outside of the boarding gate."
Cons: "United is a bare bones airline with poor everything. Flight attendants that project ther roll MAINLY as safety technicians, uncomfortable seats (not to mention right packing. Booked this flight when it was listed as Luftstansa, but should have made another choice when I saw it was United."
Pros: "The crew were very nice."
Cons: "The flight from Newerk to Tampa was very small and cramped but it was only 3 hours so it was ok."
Pros: "Waited on our late flight.. Very thankful for that"
Cons: "Seats too close together.. No leg room..and I'm a tiny person! 10:00am flight and only had lunch and dinner options and no gluten free options for real food..."
Pros: "The plane was very clean, modern, and it just felt safe. The crew is excellent, and the flight took less than three hours."
Cons: "The flight was delayed an hour. Boarding was a bit of a problem, there was a miscommunication of who boarded first and who would board next so the boarding process was a bit delayed and disorganized. No entertainment was offered."
Pros: "The crew was friendly and tried to help the best they could"
Cons: "We were stuck on the plane for an hour with no a/c. I had my grandmother with me who uses a wheel chair and is diabetic. I am also 17 weeks pregnant. The entire experience was terrible. One lady on the plane ended up needing a paramedic because of sitting in the heat so long. All we got was a sorry."
Pros: "Clearly a recent D check plane, very clean and new interior"
Cons: "New screens are nice, but $8 to watch TV for a couple of hours? Take a hint from JetBlue, United, STOP NICKEL AND DIMING CUSTOMERS! This on top of there being two solid rows of economy comfort seating open, and not letting us move back one row to the economy comfort seats since ours wouldn't recline because they were in front of that exit row. On United website, it would've been $25 to upgrade each seat (not horrible), and the flight attendant told us we couldn't when we asked that they were $100+ seats and that there's nothing she could do. Thanks United. Guess I'll go back to being a JetBlue customer."
Pros: "The crew was mostly friendly. One crew member didn't look too happy to be there, but the rest were quite friendly. The flight took off on time or earlier. We landed and started exiting the plane about 15 minutes earlier than expected which is always good. Even though you had to pay for the entertainment, they did provide one channel without paying and played a couple tv episodes."
Cons: "I don't really have any complaints, it was a good trip."
Pros: "The employees were extremely helpful and friendly. I had just flown in with united from Hawaii and landed 6. 15 am that morning and the employees assisted as I was not familiar with the airport. Will definitely fly united again."
Pros: "Professional, friendly service."
Cons: "I had originally booked an isle or window seat and ended up in the middle This made it very uncomfortable"
Pros: "Seats where ok and they gave beverage"
Cons: "Literally no leg room space"
Cons: "The crew did not seem to enjoy their jobs and can the seats get any more uncomfortable? It really is okay to put some padding in the seat cushions. Is it really necessary to charge for the movies?"
Pros: "I was delayed in EWR Airport for 4hours with very short notice after I cleared TSA.and was going to my gate From a 3:15 departure to 7: :15.Arrived in Tampa at 10:30pm. That was not good at all there was no plan made for that not a meal served after that long wait just a soda and a little pretzels."
Pros: "The crew was awesome."
Cons: "The landing was very rough. I've never experienced such a hard landing in my travels before."
Pros: "Since that flight was 2 hours late leaving I was not on it."
Cons: "Total lack of communication between silver airways and passengers. Also think crew scheduling was pretty lax in communicating with own staff."
Pros: "Flight attendants we good."
Cons: "It took 6 hours to get from Newark to Tampa, had to detour to refuel.. The weather on the ground seems decent but we were in so much turbulence for so long people were vomiting!! Worst flight experience ever and the pilot, thank God for his experience, was a bit sarcastic and said he wouldn't apologize for the bad experience bc it wasn't his fault."
Pros: "The cabin crew were pleasant and effective."
Cons: "Charging for movies? Charging for Snacks? Charging for my one piece of luggage?"
Pros: "Food options were varied, which was nice. Extra legroom helped a little."
Cons: "I upgraded to economy plus and still felt cramped in my seat. Width of seats doesn't allow for comfortable movement of arms. I'm not a large person, either. Larger issue for me is separate charges for everything. I'd rather pay for a higher priced ticket that includes everything. Maybe an opt-out model would help so people who don't want to eat or check a bag are happy and those who do don't don't feel nickeled and dimed throughout their entire trip."
Pros: "It boarded well."
Cons: "The seats are way to tight my shoulder was up against the stranger next to me the whole flight and if I leaned forward to sip on my drink the chair in front of me hit my head when the person moved. Also the tv's only showed one channel and wanted to charge me even to watch the in flight map. Stop being so cheap!! Also no one ever say please prepare for landing before we landed."
Pros: "Flight was on time"
Cons: "It was full"
Pros: "Friendly and reliable."
Cons: "No free snacks, entertainment hard to access"
Pros: "the crew was very nice"
Cons: "the seats were very uncomfortable, the rows too close together, with a general crammed in like sardines feeling. The angle of the recline was not right either."
Cons: "Leg room was so bad that my knees touched the seat in front when I crept them straight with my bud all the way in the seat. Very uncomfortable. Flight was going to be on time but then we waited a long time in small seats for a couple passengers from other flight that came in late. Some of these passengers showed up with food. So apperantly they did have time for that. Entertainment was pain to navigate and hard to avoid buttons on arm rest when using it as arm rest."
Pros: "Waited 9 hours while they "tried to find a crew" - then they cancelled it. Rude staff - completely disorganized. Had to wait in line for over two hours after it was cancelled to rebook for the next day."
Pros: "I loved the TV, the seats, the window view"
Pros: "Roomy seats, on schedule."
Cons: "Saw on the news United would finally be offering free snacks, so that eliminates my major complaint. Did think it was a bit stingy of the airline to expect passengers to pay for TV. Glad I didn't do it because shows were frequently interrupted by a notice flashing across the screen that the P.A. system was in use."
Pros: "Boarding was handled well. When we hit turbulence the pilot immediately made an announcement that it was storms and OK. Nice landing. We were on time."
Cons: "The cabin crew was nearly nonexistent, surly to the point of rude when any customer asked a question and more interested in chatting at the back with each other than serving customers. One drink cart (no snacks for a 3-hour flight) pass, then be prepared to keep your trash in the extremely tight space until the pilot starts the descent. Bare bones travel without the discounted price."
Pros: "Terrible absolutely disappointing experience.... No food on a 3 plus hour flight is unacceptable!!! Besides late flight causing more then a dozen grown up people to have to run to catch a flight Very unhappy!!!"
Pros: "If just two rows of seats could be removed it would make things so much better. I'm only 5' tall and still barely have enough room. My boyfriend is 6' tall and can't even move once he's in. Of course it's hard financially to pay $300 extra per ticket to visit family so we suffer through."
Pros: "The flight attendants were really nice"
Cons: "No tv"
Pros: "Not much"
Cons: "The seating, lack of food, being late"
Pros: "The staff was very pleasant on the plane and the pilot was excellent."
Cons: "Half of the plane was empty. Though the extra seats are considered "economy plus" if the seats are not occupied, there should be last minute seat upgrades at no charge for the comfort of the passengers, instead of trying to "nickel and dime" us. The passengers that get upgraded would have more room and there would be less congestion in regular economy seating and would amplify the pleasant nature of people while traveling."
Cons: "Chair is small!! Arrived late! Have to pay for luggage!"
Cons: "Flight attendance could be nicer"
Cons: "Come back to work"
Pros: "I like that I didnt have to wait a lot of hours of overlay"
Cons: "Nothing everybody was pleasant and they treated me very good at all times every one was very attentive with me and help me out in any way that he or she can"
Cons: "The trip was amazing. Our flight attendant Sonia was wonderful!"
Pros: "Left on time, arrived on time"
Cons: "Even though we checked in and had our boarding passes, we had to wait an hour for Frontier’s bag drop. Fortunately there wa s a minimal wait at the security checkpoint, so we still made our flight... barely."
Cons: "After paying for the flight. We had to pay to get seats guaranteed next to each other. And the charges for everything including a ridiculous amount for a can or soda or water and a snack."
Cons: "baggage issue paid for personal item frontier web site confusion"
Pros: "Great pilot who had excellent control of the plane"
Cons: "Delayw, delays,delays, charges for everything--even water to drink"
Pros: "Smooth flight, friendly crew. Had no problem boarding, or getting my seat."
Cons: "I felt that the additional cost for carrying on my bag was high, by the time you pay that, the price of the ticket is almost equal to other airlines. If you change your seat there's an additional charge for that. Also, I do like the fact that the airline charges for non-alcoholic beverages. I'm not sure if they charged for water, but they charge $2.99 for a regular sized can of Coke. I think that leaves the public with the feeling that they're being ripped off. Not good."
Pros: "Courteous crew, departed on time"
Cons: "No issues"
Pros: "Steward made the flight very enjoyable!!! He needs to be training the rest of the flight attendants and deserves a big fat raise! Bravo!!!!"
Cons: "Again, charging for a coke!?!?!"
Pros: "I got home safely"
Cons: "Hard seats that don't move an inch. They charge for everything including carry-on bags. There was a disruptive passenger at the end of the flight and they did nothing about it."
Pros: "On time, stewardess fine. Pilot fine."
Cons: "All drinks and snacks had to be purchased. It seems when a ticket is over $300 each, (or at least mine was) that a complimentary soda or pretzels would be a little thing and appreciated.)"
Pros: "Very low quality seats and definately not worth the extra money we paid for the so called more leg room No plug on under the seats and no wi-fi. 1.99 for a soda really? Too much mo way for baggage. Will not fly frontier again, you can get better seats and accommodations for the same price or cheaper on other airlines. Definately would choose United or American Airlines"
Cons: "Everything. Their customer service is non existent. The seats on the plane are a joke. The amount of fees you have to pay after you buy your ticket is robbery. Bye Felicia."
Pros: "The crew were all very friendly and the planes were clean."
Cons: "Having to pay for a carry on bag. This will probably be the thing that prevents me from flying with Frontier again."
Pros: "The economical price for travel"
Cons: "No beverage offered except at cost....I am used to having soda or juice on other flights. Delay time at departing airport and no explanation offered. We sat for at least 30 minutes and could see a Frontier plane in distance moving around outside. Customers did not know what was occurring in that situation."
Pros: "Crew was awesome, boarding was quick and easy and it was a quick flight."
Cons: "The most uncomfortable flight I've ever been on. Seats were very rigid and sensitive. Every time the kid behind me moved, I felt it. Thankfully it was only an hour and a half, but I'm really not looking forward to my 6 hour frontier flight in September."
Cons: "Seats don't recline and for a red eye flight I felt this was a horrible experience to try and get some kind of sleep. First experience with Frontier and unless they make changes its definitely our last! And our luggage still hasn't caught up with us three days later!"
Cons: "No TSA Precheck, seats were not comfortable and nickel & dime you for even a soda."
Cons: "It costs to carry on a bag on Frontier. When booking the flight we were looking for a reasonable price which we found with frontier, not reading the fine print they charged us for carry on bags. We ended up checking bags which cost us another $140. Along with this frustration, the seats are horribly uncomfortable and the amount of leg room is ridiculous. I understand maximizing out seats but this was way over the top. I will not be flying Frontier again"
Cons: "Both trips to and from were delayed over an hr. The trip to Denver was worse cause it ruined my next day because i was so tired from lack of sleep. I had two carry ons but didnt pay a dime cause i refused to when checking in. It was worth the risk of getting caught and then acting dumb. Everything was ok besideds the 6 hrs of delay time and the airline trying to trick me to pay for carry ons.l through the check in process. Just dont pay it and right in with your carry ons."
Pros: "I like everything from arriving and departing nothing bad to say."
Pros: "Boarding was easy due to being able to pay for a seat ahead of time."
Cons: "The flight attendant was cranky and I was shocked when I asked for a bag of peanuts and she said that I would have to pay for them. Not even a stale soda is offered. You have to pay for everything. I will pay for Southwest next time. The flight, after all the extra charges, was more expensive than the Southwest flight. I am very disappointed."
Pros: "I am 6' 3" no place for my head to rest, I had to lean forward for most of the flight very uncomfortable had good leg room though maybe put option in head rest like a car would have that would be really nice you can still make money with comfort."
Pros: "the seats were very close together. the person next to me had body odor."
Pros: "Crew was polite and professional. The flight was on time or early and take off and landing were uneventful."
Cons: "Seats were very hard and narrow. I got a stiff neck from having to lean sideways due to a broad shouldered man next to me. The baggage charge was pretty steep. All the additional charges add up to what a regular priced flight with comfortable seats and beverage service would be."
Cons: "Employees were indifferent to passengers. More concerned with their cell phones"
Pros: "Cheap tickets great staff and comfortable flight"
Pros: "Forewarned is forearmed. The last time I flew Frontier with my husband we swore never again after we got socked with an unexpected charge for carry-on baggage. Since we drove up for an emergency and I needed to fly home to accommodate my work schedule I had to bite my tongue and get the cheapest fare. Having only my purse as my traveling companion was a plus and I brought my own food, which was the envy of many on the plane. I would never use them to travel for a real vacation, but if you have to go in a pinch and can leave everything behind they are CHEAP enough to get the job done."
Cons: "The flight was booked to capacity, the idea of comfort with the seats is a fantasy as none of the seats move and are molded into the most uncomfortable position. If its for a short flight maybe you can brass it out otherwise do yourself a favor and pay the extra money for a better seat. Nothing is free, so bring your own snacks and drinks. Nuff said."
Pros: "Seats were comfortable. Flight on time."
Cons: "No entertainment offered. Food and beverage was available for purchase."
Pros: "The price was good. Boarding was relatively painless and quick. The plane appeared to be new and was pretty clean. We were on time and even a little early."
Cons: "The woman behind the counter in St Louis was not friendly. I prefer to be able to use my TSA pre check status rather than wait in a security line for 30 minutes but for whatever reason Frontier does not offer that luxury."
Pros: "The website did a great job of explaining all of the odd extra charges. Prices for baggage were discounted because of the offseason, but I would have been annoyed if I paid the much higher "normal" pricing. The math would have made the tickets more than major airlines that include food, entertainment, and staffed baggage check-in counters."
Cons: "Each time waited 25-45 minutes before staff arrived at baggage check-in. Then 4 employees would come at the same time. I understand saving costs, but couldn't they just use less staff to always have somebody at the counter? The labor cost would be the same."
Pros: "it was cheap, minus all the add on fees"
Cons: "most uncomfortable seats ever in the history of flying, no free anything... not even water? how is that even legal?"
Pros: "Your baggage policy is ridiculous and i might add a regressive fee inherently unfair. A single mother of 6 traveling to her mothers funeral will be hit harder by this than a business traveler. Many of us on the lower end of the income scale carry on to save what can be used on groceries pr heat. Yoir counter staff are also peremptory and rude. I will now factor these additional costs into your supposed fares you sjow online. Likely i will find other airlines are actually better deals. do you really think uoir cusyomers ste thos stupid? We know ur showing low fares and making it up w fees!"
Cons: "seat fee; carry-on bag fee. When I buy tickets, I should have the right to know what my full cost will be, Sorry, I Am not an experienced flyer, but all the unknown add-on charges will make me loo a lot closer at ticket pricing on my next trip."
Cons: "Flight was delayed with no communication. Bag was lost, took them three days to find it and get it back to me. Didn't offer to reimburse me for the $30 I spent to check the bag. Had to call to get updates on the status of the bag, which they never had any information. Not to mention them trying to push their credit card on you during the whole flight."
Pros: "We arrived 30 mins before scheduled time"
Cons: "Stuartest were rude and mean. We sat on the plane for 1 hr before they took off. They had an issue with a door censor and while they fixed it the entired plane smelled burnt. This smelled persisted until we took off. It was scary to even fly in the same airplane. Next time i will pay more money and feel more securw and confident in the plane."
Pros: "The boarding process was really good and the crew was really helpful with helping me with my luggage and finding the seat"
Cons: "The comfort of the plane I couldn't recline my seat the book light didn't work"
Cons: "After nickel and diming to make the ticket price higher than other flights, the flight itself was delayed for more than 7 hours. Don use this cheap, poorly managed airline."
Pros: "I'm very happy Everything is good"
Pros: "the fare was very low. I paid more to check 2 bags than the fare. I get it they have to make money. I appreciate the fact they weren't harassing people at the gate over carry on bags. Seats were sturdy, but very narrow. Everything on time!"
Cons: "When you have a carry on bag you are made to feel like a smuggler trying to get across the border. Being nickel and dimed gets old."
Pros: "The flight was 40 minutes early!"
Cons: "There is no free food."
Pros: "Direct flights are ideal for the trip to Tampa from Denver. I like the overnight flight and that I'm not wasting time with transfers or having the flights in the middle of the day. The seats are tight. Not much room. There is no cushion to the seat either. I don't like the nickel and dimeing. If I had checked bags, I'd honestly look at other carriers. But it works for me and for the 3 hours I'm on these flights.... I'm good."
Pros: "chairs were all right compared to the flight from Tampa to Denver. Those chairs were uncomfortable."
Cons: "The tight quarters"
Pros: "Boarding process was quick, flight was early, people were courteous and friendly."
Cons: "It would have been perfect if we could have had a free beverage."
Cons: "Very uncomfortable"
Cons: "Changed the flight with the same airline to 6am. Flight was cancelled because if the "wather" everyone els is flying. Cheched the weather departing / arrival airport no proble with the weather"
Cons: "Too crowded, slow get off the ground -had to wait on pilot. Seats smaller and didn't recline. Didn't like the advertisement for credit card and the overhead speaker was too loud and shrill. Won't use this airline again."
Cons: "My checked luggage was broken when I picked it up."
Cons: "Frontier is MORE EXPENSIVE AFTER ALL THE FEES!! After you pay frontier all the fees for a single carry on bag and the ability to pick your seat you will easily pay $100 more than the flight costs. They wont even give you a free soda. It is a classic bait and switch move and it will be the first and last flight I take on frontier. I almost forgot, THE SEATS DON'T RECLINE!!"
Pros: "Only flight that was available on day and time I needed with short notice."
Cons: "Service mediocre, plane was filthy, charged for a carry on,"
Cons: "Seats were not comfortable"
Airlines flying from the Dominican Republic to Tampa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights