Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Flight departed on time."
Cons: "The dinner ok. I didn’t like the breakfast at all."
Pros: "Did not get my luggage"
Cons: "Lost my bag"
Cons: "Service level and carelessness of the crew"
Pros: "The 747 is spacious. Seats are comfortable and recline. Restrooms are comfortable. The flight crew was wonderful. Food was better than average. Wine was included. Enjoyed the ice cream."
Cons: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"
Cons: "Poor boarding process No charging outlets on flight (on a 10 hrs flight)"
Pros: "Food was not bad"
Cons: "Service was incredibly slow Seats were tight Forced to check laptop despite this not being a standard with any other airline for the same route"
Cons: "Flight was very late. Reason given was a mechanical issue but last minute boarding was people whose flight out of Gatwick was cancelled and they were bussed to Heathrow so I suspect that was the real cause for the delay or at least a part of it"
Pros: "The crew was great"
Cons: "In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area."
Cons: "Wheelchair was not provided at London and Phoenix locations."
Cons: "The foot rest broken and I told them they don't do anything even I have bad knees"
Pros: "Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal."
Cons: "Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else."
Cons: "Uncomfortable seats and dated touch screens"
Pros: "Excellent service, the entire flight staff was friendly and attentive"
Cons: "The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked"
Cons: "Ned more room"
Pros: "The food was tasty."
Cons: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."
Cons: "We missed our flight because of boarding in U.K. Airport because of the employer new and didn't know instruction to enter pr card number and when she get it birding was closed , really its bad thing"
Pros: "always friendly and helpful"
Cons: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"
Pros: "To do it accurately and intensively one time"
Pros: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Cons: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."
Pros: "The smooth boarding due to the very helpful, organized, friendly staff one the ground."
Cons: "They sent an email with security requirements regarding electronics saying they can only be carried in checked in luggage and at the airport refused to accept any electronics in carry on or checked in."
Pros: "The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight."
Cons: "Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up."
Pros: "See above"
Cons: "See above"
Pros: "The crew were pleasant and attentive. The food and entertainment were good. We had a large meal, a light meal, and a snack for an 11 hour flight. Plus drinks. The lights were kept off for half the time so we could sleep or rest."
Cons: "The seats are horribly crowded. If the person in front of you lowers their seat back (as mine did) you have about 8 inches from your face to their seat back. That with already very little seat room and I felt as though I was in a straight jacket for much of the flight."
Pros: "Punctual arrival. Vacant seats between myself and another aisle passenger in the center section provided additional comfort and privacy. Lots of attention from cabin crew."
Pros: "Crew was nice, helpful and all the time around."
Cons: "All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA"
Cons: "BA lost one of our baggage. And it is been a week and we still haven't gotten our bag. We had some unique and good things in that bag."
Pros: "Mobility assistance was great help after reaching to Phoenix, USA. Staff and crew members were very helpful."
Pros: "Great flight"
Cons: "Flight diverted baf customer service over the phone"
Pros: "Air crew were good but could not help with the problems"
Cons: "broken table Broken TV therefore no entertainment for over 5 hrs"
Pros: "Everything went as well as expected. Nothing out of the ordinary."
Cons: "No response from stewardess when I handed her the envelope with Money for the BA children's program. I kinda expected a thank you. But then I guess God wants us to give without expecting anything in return."
Pros: "Crew were very accommodating."
Cons: "It was an older plane and the video screens were damaged. Made for an extremely long flight."
Cons: "Food is not good. They are charging for specialized meal. I haven't seen any international flights that charge for meal."
Cons: "Very poor facilities at Terminal 3 London Airport (1) Bathrooms were cold. (2) No lounge type chair for long wait passenger. Only common waiting area. (3) Waiting area seats were dirty and food particles between two seats. (4) Cell phone charges and electric outlets at seating chairs does not work. (5) Very limited food choice. (6) Might they have to see and visit other international airports"
Pros: "Good foods for common standards and booked class, Friendly crew, well organized boarding and check-in process in Heathrow"
Cons: "Old plane, with old entertainment equipment, long wait on ground in Phoenix, only one immigration officer for a 747 passenger count, not in the hand of the airline but downside on the flight, passing immigration after an 1h luggage still was not delivered to the belt, this airport needs to learn about dealing with international flights (Rating F)"
Pros: "I liked that we were on time getting to Phoenix."
Cons: "The plane was old and the video screen in my seat was not working properly. In economy there are way too many seats packed into a row for that long of flight. It was extremely uncomfortable."
Pros: "The flight was on time."
Pros: "Crew was very nice. Food was OK."
Cons: "Old plane, no USB ports or WiFi for a 10 hr trip. Selection of movies not good. Seats lumpy and not very comfortable. Got stuck next to someone that had started the party before he got on, inebriated and smelled. Was taking over my legroom and armrest. Unfortunately full flight so nothing crew could help with"
Cons: "Could not get on flight. Had to wait hours for an indirect flight."
Pros: "The audio did work for movies"
Cons: "I felt very warm and uncomfortable"
Pros: "my vegetarian meals were excellent, very pleasant crew"
Cons: "not a great selection of movies, was hot a lot of the flight"
Pros: "The stewards and stewardesses were great. They worked hard to feed and hydrate the people in their areas, and didn't get cranky when people got up to walk around and exercise. They were pleasant and always available to help if problems came up.. They maintained a good sense of humor and seemed to care about keeping people in good spirits."
Cons: "We ran 2 hours and 10 min. over schedule getting from London to PHX. I can't understand why because pilot never said we were running late. When we landed we weren't told about the 2hr 10 min. time overage, but my sister said the plane reversed course around Iceland for a while, then turned around again and got back on track, but the PHX cell lot flight tracking board never said the flight was delayed or running late. She waited for me to get out of the airport an additional 3 hours. Luggage took a LONG time to get to the staging area and we had no clue what the problem was. It seems a simple task to put the PHX luggage in one area of cargo, and luggage going on to another destination in another area so 1st off clients could get their luggage and leave. There was a lot of luggage on the carousel that didn't get picked up. Very poor on the ground crew's part. When I have been in the air for 10 - 12 hours, I want to get my luggage and get home. Customs was a breeze compared to getting my luggage. BA lost my luggage at Heathrow on the way to Prague, and on the return had problems getting luggage to the passengers WAITING at the airport. You need to address how you handle customer luggage."
Pros: "The crew were great"
Pros: "Airlines gave me a hotel and some food."
Cons: "Flight was canceled, had to catch one the next day. After a transatlantic flight, not the best result."
Pros: "Crew were nice and friendly,"
Cons: "I missed my connection cause the first flight was delayed and so I had to spend the night at the girls traveling alone with 2 little children, no change of clothes! This is the second year in a row this happen to us with the same flight Venice-Philly-Phoenix. I will not fly aa next year, because it was a big inconvenience, plus I had to reschedule my work appointment as well and rearrange pick up from airport."
Pros: "Staff always amazing."
Cons: "Everything was good overall."
Pros: "Nice new interior"
Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."
Cons: "Unfortunately flight was delayed for 2 hours on top of a 3h42m layover"
Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Cons: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"
Pros: "I didn't get dragged of a flight due to overbooking. So that is always a positive."
Cons: "United needs to add more entertainment options to all of their flights. Virgin, JetBlue have done this. Why can't United? You have record profits, invest it in inflight experience."
Pros: "Zero leg room! That actually was surprising as most other airlines have a lot more legroom. In flight entertainment was also lacking. Doesn't make sense to pay $7.99 for a 2.5hr flight. A lot of other airlines offer some sort of complimentary in flight entertainment. Also the luggage didn't start coming out for at least 30 mins of waiting at baggage claim. Not the worst experience I've had flying but far from being a good experience. It probably isn't worth flying united unless it's 1st class. But even they had to wait 30+mins for luggage!"
Cons: "The only thing I didn't like was that my flight was delayed. But hey, it happens. Over all it was great"
Cons: "I have to endure 10+ hours without the chance to purchase on flight wifi"
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Lufthansa offered complimentary food on their three legs of my journey. Even the two hour flight Munich/ Malta. But United offers nothing. And the seats are way too narrow."
Cons: "Narrow seats. No free meals. No free entertainment."
Pros: "Smooth flight, slept almost the entire way.."
Pros: "Overall very good. Friendly staff and timely arrival and departure"
Cons: "More leg room (on first flight) and drinks with ice!"
Pros: "The Crew was nice and attentive"
Cons: "Boarding was unpleasant I had to wait so long to be seated because no wheelchair was available then I had to sit in the rear of the plane I'm physically disabled I had no leg room and my knees were in pain the whole flight then after landing I had to wait 20 to 25 minutes to get off the plane I'm still recovering from that but keep the attendance they were the highlight of my experience"
Pros: "On time."
Pros: "Just happy to be home"
Cons: "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"
Cons: "Everything. United made no apologies."
Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."
Pros: "Staff excellent"
Cons: "Everything else, space restrictive"
Pros: "The crew"
Cons: "passengers being physically sick next.to me"
Pros: "Good service"
Pros: "Flight price."
Cons: "The service, accommodations, cleanliness, organization from the airline (multiple delays and two gate changes), comfort of seats, & entertainment options were all undesirable. I tend to only fly United when I have no other options. This experience was exactly what I expected from the airline. However, I was traveling with my mother this trip and wish I would've spent the money to fly a different airline."
Pros: "Flight was early!"
Pros: "I had an empty seat next to me and was able to have some more comfort on the 5 hour flight"
Cons: "The flight was delayed twice, very frustrating as we were already arriving at midnight."
Pros: "Was impressed w the new plane"
Cons: "Overhead storage a little small"
Pros: "On time, clean newer plane"
Cons: "No entertainment options, were promised free wifi to watch superbowl at the gate only to be told later there were ZERO options for entertainment, no tv, movie or wifi let alone free."
Pros: "That's it was fast and organized"
Pros: "Kayak e mails on gate changes and such"
Pros: "I liked the coffee."
Cons: "Flight was delayed by at least 45 minutes, making me miss my connecting flight. After that I had to wait 7 hours for the next available flight. Also the connecting flight was all the way on the other side of the airport. No one at the airport would help with directions to the next boarding area."
Pros: "Took off on time and arrived early"
Cons: "Leg room"
Pros: "The crew was awesome. I didn't have any food."
Cons: "I was very cramped. The 2 guys beside me were squished. The plane was 3 seats on both sides."
Pros: "Very friendly flight attendants & the pilots kept us posted on everything which made me feel extra comfortable!"
Pros: "i didnot like any thing"
Cons: "they cancle the flight time so meny and i got other flight cancled"
Cons: "Delayed departure, changed gate."
Pros: "Flight was delayed due to malfunctions and then cancelled and we had to board another plane and wait two hours the arrival time in the destination to Phoenix was 3 hours later than anticipated"
Pros: "As I had stated in the first part of the survey the crew members were again very friendly & helpful"
Cons: "I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person."
Pros: "-Flight Departed On Time From Newark To Phoenix Sunday 1/3/2016. -Flight Arrived 30 Minutes Early In Phoenix AZ. -United A.L. Fight Staff Is 1st Rate!"
Cons: "-United Airlines Check In Procedure @ Terminal C Newark International, Bag Drop Off & Colridinated TSA Check In System Was OverCrowded, Seemed Un-Organized, And Inefficient! -United Airlines Would Be Better Served To Assign Two Ajirline Agents To Assisit United Passengers With Bag Drop Offs & Flight/Seat Assignmnets. -Also The Fact That United A.L. Charges $25.00 Additional For Each Bag Is Ridiculous! Just Build The Cost Into Each Ticket Peice. Southwest Airlines Is Ahead Of The Curve On This! That's One Reason Why Southwest Is So Successful'"
Pros: "Excellent and friendly flight attendants"
Pros: "I got there on time"
Cons: "Why not have people board the plane based on sat number? Why this cattle call and stand in line like you're not going to get a seat? Everyone fighting for line position so they can get a place in the overhead bins? Stupid."
Pros: "No turbulence smooth flight. Friendly pleasant pilot. Quickly landed parked and unloaded passengers."
Cons: "Longest security line I've ever seen. I almost missed my flight though I was 3 hours early. Weird set up at departures. At gate warned flight overbookedso we were all stressed we may not even get seat though mine was booked months in advance. I was in zone 4 and they only allowed zones 1-3 to stow carry on items that we had to already lug around the airport for hours. I was forced to check my regulation sized bag in the passageway to the plane as well as everyone else in my zone. Economy seat especially tiny and cramped. Unpleasant flight attendents."
Cons: "4 hour delay because of scheduling"
Pros: "The crew and pilot was very courteous."
Cons: "The flight was delayed three times. It was two hours behind schedule. Then there was a delay in boarding, no entertainment on board unless you buy wifi or previously downloaded the united app to watch selected shows on your mobile device! Appalling to say the least! Whatever happened to the days when you get on an airplane and food and entertainment was a part of your ticket price! Another thing that bothered me was the fact that I had to pay $25 for my suitcase! Really United! Am I not allowed one piece of luggage? I don't like carry my bags around with me so now I have to pay to check it! Shouldn't that be the other way around! Charge for carry on luggage, it's such a hassle and also slows down boarding time, cases congestion in the hallway with everyone reaching for their luggage in the overhead bins! I can keep going, but what good is it gonna do. United airlines suck!"
Pros: "Amazing! Informative pilot, with fun geograpgical facts along the way. SMOOTHEST LANDING I HAVE WVER HAD!! Friendly staff. Flight was great."
Cons: "Planes seats are small, especially fitting 3 people in one row."
Pros: "Everything went smoothly, times were great!"
Cons: "Crew a little snippy.."
Cons: "They cancelled my flight the morning of, I was rerouted through a later flight to AA when the United employee couldn't speak enough English to communicate, I misheard 2:30 when she actually said 2:13. Showed up an hour early as I always do at Eugene airport, only to have the gate shut in my face...we'd missed the flight. I then proceeded to get in my car and drive three hours to catch a connecting flight to Phoenix through traffic etc etc....only to arrive in Phoenix 6 hours later than expected. All of my evening business meetings, lost. Thanks United, you always seem to find a new way to screw it up."
Cons: "Take off delay due to catering"
Pros: "Even though it was a larger plane it boarded rather quickly for the number of passengers on board"
Cons: "The United Express spoiled me because of its smaller size but being roomier then the second half of my trip"
Pros: "TV service in plane was awesome feature"
Pros: "Theflight out was early and the stsff on both planes pleasent."
Cons: "The seats on flight out had no room and i was on top of my husband in order to give the poor man next to me room."
Airlines flying from Egypt to Phoenix have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights