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England to Boston Logan International Flight Information

Flights Arrive in Boston Logan International
Flights Depart from England
Flight Price $280
Airlines British Airways, WOW air, Lufthansa, SWISS, Brussels Airlines, Norwegian, Austrian Airlines, Iberia, Finnair, Virgin Atlantic, KLM, Norwegian Air UK, Delta, Icelandair, Air Canada, Aer Lingus

Book cheap flights from England to Boston Logan International (round-trip)

Airports
Origin
London
$280
only
$280
$286
only
$286
Manchester
$281
only
$281
Newcastle upon Tyne
$331
only
$331
Destination
Boston
$280
only
$280
Wed, Mar 27
LHR
London Heathrow
BOS
Boston Logan International
11h 50m
Wed, Apr 3
BOS
Boston Logan International
LHR
London Heathrow
20h 55m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Feb 8
MAN
Manchester
BOS
Boston Logan International
14h 39m
Wed, Feb 20
BOS
Boston Logan International
MAN
Manchester
9h 45m
Trip: 13 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19,805 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
CDG
LHR
Excellent 10.0

Pros: Everything was wonderful. Staff was courteous, plane was great, food on the flight was exceptional. Compared to Icelandair, this was a dream!

Cons: N/A

LHR
PHL
Excellent 10.0

Pros: Comfortable flight. Staff were friendly, helpful and accomodating. Food was delicious.

Cons:

IAH
LHR
Excellent 9.3

Pros: Friendly staff, good food, comfy seats, clean plane

Cons: The lights broke on the plane so we all had to sleep with the lights on. That was the only negative.

LHR
LAX
Excellent 9.6

Pros: The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again.

Cons: The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice.

LHR
IAD
Excellent 10.0

Pros: Everything was wonderful. Staff was courteous, plane was great, food on the flight was exceptional. Compared to Icelandair, this was a dream!

Cons: N/A

Sun, Feb 3
LGW
London Gatwick
BOS
Boston Logan International
26h 10m
Wed, Feb 27
BOS
Boston Logan International
LGW
London Gatwick
19h 35m
Trip: 25 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Sat, Jan 19
LHR
London Heathrow
BOS
Boston Logan International
11h 50m
Sat, Jan 26
BOS
Boston Logan International
LHR
London Heathrow
21h 30m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 23,922 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
MUC
JFK
Excellent 9.3

Pros: everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms.

Cons: my TV screen didn't work. Long 9.5hr trip without entertainment.

HAM
MUC
Excellent 8.3

Pros: Above expectation

Cons:

ADD
FRA
Excellent 9.0

Pros: Arrival on time .

Cons: Changing birding multiple times.

BHX
FRA
Good 6.6

Pros: The staff upon checking in were very polite and courteous.

Cons: It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs.

MAD
MUC
Good 6.3

Pros: Crew was good

Cons: No entertainment at all, food was bad

Tue, Feb 12
LHR
London Heathrow
BOS
Boston Logan International
13h 15m
Tue, Feb 19
BOS
Boston Logan International
LHR
London Heathrow
22h 10m
Trip: 8 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,505 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
HKG
ZRH
Mediocre 2.0

Cons: they cancelled letting me fly

ZRH
DXB
Excellent 8.0

Cons: Pleasant overall experience

LAX
ZRH
Excellent 9.0

Pros: The food was delicious, the staff was wonderful. Entertainment was awesome.

Cons: The leg room or seat closeness.

BOS
ZRH
Good 6.0

Pros: Flight was on time. Friendly crew and professional.

Cons: I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable.

BOS
ZRH
Good 6.3

Cons: I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back.

Thu, Feb 14
LHR
London Heathrow
BOS
Boston Logan International
13h 00m
Wed, Feb 20
BOS
Boston Logan International
LHR
London Heathrow
15h 15m
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,976 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
EBB
BRU
Excellent 8.0

Pros: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Cons: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

VIE
BRU
Okay 4.0

Pros: Nothing really

Cons: Late boarding, had to check the bag, had to wait forever when landed in the plane

BRU
LHR
Good 6.0

Pros: This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control.

Cons: Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins.

VCE
BRU
Excellent 8.3

Pros: The crew was very cool

Cons: The food was ok

BRU
PRG
Mediocre 2.0

Cons: Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time.

Thu, Mar 14
LGW
London Gatwick
BOS
Boston Logan International
7h 30m
Thu, Mar 21
BOS
Boston Logan International
LGW
London Gatwick
10h 10m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 81 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
LGW
BOS
Excellent 10.0

Pros: Service and overall experience was outstanding.

Cons: Nothing

LGW
BOS
Good 7.3

Pros: the overhead lights were amazing and calming. tv audio was the best I had on any plane so far, and a great selection of movies.

Cons: you had to pay extra for food, even water

LGW
BOS
Excellent 8.3

Pros: Nice plane, free digital screens, friendly staff.

Cons: Very slow boarding. Food a la carte very expensive - best to bring your own.

LGW
BOS
Excellent 8.0

Cons: Preordered meal was terrible

LGW
BOS
Excellent 8.6

Pros: Great value. Premium seats great legroom.

Cons: Movie selection poor. Food so so.

Thu, Jan 10
LHR
London Heathrow
BOS
Boston Logan International
16h 18m
Tue, Jan 22
BOS
Boston Logan International
LHR
London Heathrow
21h 30m
Trip: 13 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 4,017 reviews
Overall
8.1
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.4
Food
7.5
ORD
VIE
Excellent 9.6

Pros: Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!

Cons: Everything was very smooth, except that the seats were not very comfortable!

VIE
AMS
Good 6.6

Cons: Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that.

SJJ
VIE
Good 6.0

Pros: Timely departure and pleasant staff on board

Cons: It was cold during the flight,

STR
ZRH
Okay 4.0

Cons: small seats,no LCD for each one,food nor so good.

EWR
VIE
Excellent 8.0

Cons: Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian.

Thu, Mar 21
NCL
Newcastle
BOS
Boston Logan International
14h 45m
Mon, Mar 25
BOS
Boston Logan International
NCL
Newcastle
11h 15m
Trip: 5 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,523 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.7
Entertainment
7.0
Food
6.7
MAD
ORD
Mediocre 2.0

Pros: They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane

MIA
MAD
Good 7.0

Cons: All processed food. GMO’s. No organic options.

JFK
MAD
Good 7.6

Pros: On time departure and arrival early by an hour.

Cons: Seats were quite uncomfortable.

MAD
TLV
Mediocre 2.0

Cons: Pedí un resumen del vuelo para ver lo que compré y nunca me llegó.

FCO
MAD
Excellent 8.0

Pros: On time and pleasant service .

Cons: The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel.

Fri, May 17
MAN
Manchester
BOS
Boston Logan International
12h 08m
Tue, May 21
BOS
Boston Logan International
MAN
Manchester
11h 20m
Trip: 5 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,252 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
JFK
HEL
Excellent 10.0

Pros: Hi enjoy the trip

Cons: No complaints

CDG
JFK
Okay 5.6

Cons: My headphones didn’t work

HEL
ORD
Good 7.6

Pros: Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.

Cons: Our boarding was an hour and a half delayed

ORD
HEL
Good 6.0

Pros: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki

Cons: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...

HEL
MIA
Excellent 9.0

Pros: The crew was helpful and polite, food was good

Cons: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.

Fri, May 17
LHR
London Heathrow
BOS
Boston Logan International
7h 34m
Thu, Jul 11
BOS
Boston Logan International
LHR
London Heathrow
6h 28m
Trip: 56 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 44 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.7
LHR
BOS
Okay 4.0

Cons: Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet.

LHR
BOS
Excellent 10.0

Pros: I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on.

LHR
BOS
Excellent 8.0

Pros: Good Service. Great attitude of flight attendants..early arrival. smooth flight.

Cons: despite purchasing 'extra legroom' seats, it was still very, very crowded and tight.

LHR
BOS
Mediocre 2.0

Pros: Did not take the flight in the end

Cons: My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines

LHR
BOS
Excellent 8.0

Pros: The crew was excellent. Flight was quite comfortable. Nice attention to service

Cons: I would have appreciated another round of hot drinks.

Sun, Mar 31
LHR
London Heathrow
BOS
Boston Logan International
7h 30m
Sun, Apr 7
BOS
Boston Logan International
LHR
London Heathrow
6h 37m
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2,565 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
BOM
AMS
Mediocre 2.0

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

AMS
MIA
Mediocre 2.0

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

SFO
AMS
Excellent 10.0

Pros: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Cons: I would have to dream something up.

PRG
AMS
Mediocre 3.2

Pros: Nothing to mention

Cons: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

IAD
AMS
Good 6.6

Pros: The constant smile conferred by flight attendants through the entire flight.

Cons: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.

Sun, Mar 31
LGW
London Gatwick
BOS
Boston Logan International
7h 15m
Sun, Apr 7
BOS
Boston Logan International
LGW
London Gatwick
16h 15m
Trip: 8 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 31 reviews
Boarding
5.7
Comfort
5.9
Crew
6.3
Entertainment
6.1
Food
5.0
LGW
JFK
Mediocre 3.3

Pros: NOTHING!!!!!!

Cons: I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

SIN
LGW
Excellent 9.3

Pros: Food are nice Have IFE on broad

JFK
LGW
Good 6.3

Pros: Comfortable seats (787), more-or-less on-time service.

Cons: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

JFK
LGW
Good 6.0

Pros: Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

Cons: I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

JFK
LGW
Mediocre 3.5

Pros: new plane

Cons: horrible check in and boarding experience

Thu, Apr 25
LHR
London Heathrow
BOS
Boston Logan International
7h 30m
Fri, May 10
BOS
Boston Logan International
LHR
London Heathrow
6h 40m
Trip: 16 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 7 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
FCO
ATL
Good 7.0

Pros: THe crew was super

Cons: Confort no good very tight seats Movies hard to understand Announcements hard to hear

DTW
LAX
Excellent 10.0

Pros: Everything went smoothly. Baggage was at carousel before we were, a first.

Cons: Everything was fine.

LAX
HNL
Good 6.0

Pros: One of the flight attendants was nice.

Cons: 5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL.

ATL
PHX
Excellent 9.3

Cons: Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses

RDU
JFK
Mediocre 2.0

Pros: Nothing

Cons: I missed my flight due to Tsa

Sat, May 4
LHR
London Heathrow
BOS
Boston Logan International
26h 25m
Sat, May 25
BOS
Boston Logan International
LHR
London Heathrow
11h 45m
Trip: 22 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 8,069 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
DEN
Excellent 8.0

Pros: The plane and it’s crew were fantastic! The crew was totally customer oriented and provided great service for the entire flight.

Cons: It does no good to upgrade to Saga Class when you consider loading at Keflavik. A mob is herded on to a crowded bus and you wait at plane side with little room to move around. There is no priority boarding and the entire procedure might be acceptable in the Third World but certainly not in a country that has so much going for it.

LHR
KEF
Mediocre 2.0

Cons: Icelandair has decided to make tickets cheap and baggage charges outrageous. My fault for not reading more carefully but I will not fly this airline again.

KEF
AMS
Excellent 10.0

Pros: Still the movies. And the wide body jet

BOS
KEF
Mediocre 2.0

Pros: No baggage but flight advertised as Evonomy standard, that includes 1 checked bag.

Cons: See above.

MUC
KEF
Good 6.8

Pros: Very helpful and courteous flight attendants; low fare; ability to reserve a seat when ticket was purchased. Leg room was good.

Cons: No procedure for boarding except to have everyone pile up in one mass. The staff at the gate seemed irritated that we had not had our boarding passes clearer at the counter, even though we had no bags to check and the boarding pass directed us to go directly to the gate if no checked bags. We had to stand aside while the inpatient staff cleared us. Naturally as more passengers went ahead, we had to search hard for a place to stow our carryons.

Sun, Dec 30
LHR
London Heathrow
BOS
Boston Logan International
22h 28m
Sun, Jan 20
BOS
Boston Logan International
LHR
London Heathrow
10h 05m
Trip: 22 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,333 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
YVR
Good 6.6

Pros: The in flight attendants were very helpful and attentive. Boarding was quick and organized.

Cons: The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip.

MIA
YYZ
Excellent 8.3

Cons: Overhead luggage compartment in business class was poor

YYZ
LAX
Mediocre 2.6

Pros: Not much

Cons: Lady at check in, Helen, at Pearson was TERRIBLE. No compassion for us travelling with a 2 month old baby, and then booked our seats with united in separate locations with no bassinet. I will never use air Canada Again.

YVR
YYZ
Excellent 10.0

Pros: Meals, comfort, polite staff

Cons: Nothing

YUL
DEN
Good 7.0

Cons: Terribly small seats

Tue, Apr 23
LGW
London Gatwick
BOS
Boston Logan International
12h 35m
Sun, Apr 28
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,398 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
ORD
Okay 4.0

Pros: Seats offered decent space and crew was nice.

Cons: I called the airlines and requested a special meal, and was only provided it one-way so was left unable to eat anything. Water was free, but would only give you small amounts and was very infrequent. Waiting in the queue to check luggage took over an hour. There were only a few attendants, and at one point all attendants left except for the one that was checking in flight attendants. Awful.

DUB
ORD
Excellent 10.0

Pros: No problems

JFK
DUB
Good 6.0

Cons: Flight was good. Kayak service terriible. First time user and I’ll never use it again. Who wants to deal with a third third part. Information was not translated properly and resulted in my wife and I on separate flight.

BOS
DUB
Mediocre 3.6

Pros: It left on time.

Cons: Uncomfortable seats. pay as you go--even for water.

DUB
BRU
Mediocre 2.6

Pros: Left on time.

Cons: Everything else. Utterly confusing answers to questions.

Wed, Mar 27
LHR
London Heathrow
BOS
Boston Logan International
11h 50m
Wed, Apr 3
BOS
Boston Logan International
LHR
London Heathrow
20h 55m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Feb 8
MAN
Manchester
BOS
Boston Logan International
14h 39m
Wed, Feb 20
BOS
Boston Logan International
MAN
Manchester
9h 45m
Trip: 13 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19,805 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
LHR
PHL
Excellent 10.0

Pros: Good service

WAW
LHR
Excellent 10.0

Pros: Crew was very professional, food options were excellent.

LHR
BWI
Okay 5.3

Pros: Did not realize I purchased a “no checked bag” fare - and the $60 each way charge really pissed me off, along with the &48 charge to guarantee a window seat again, each way. The site was misleading, and I resent being peneluzed for trying to be efficient. A two week work trip needs to include a checked bag.

Cons: For a new plane, seats are very cramped. If you drop an earpiece on the floor, you pull a muscle to retrieve it / or make. Everyone in your row stand up. Decent movies mean a box under the seat cuts into legroom. A cramped, miserable 7 hours for this 6’0 tall American. Staff was as helpful as they could be, but my knees still hurt.

LHR
WAW
Good 6.6

Cons: I was surprised that BA charges for drinks like water. Flight from London to Warsaw is an international Flight after all. I may understand that food is not served but to pay for water is not a right thing to do. I asked the crew about this and I was told that bc other airlines charge for drinks/ food, BA also ask passengers for money. I have not had to pay for my drink like water on any other flight. I fly with all big airlines like American, Delta, Lufthansa, LOT, etc

PIT
ORD
Excellent 8.0

Pros: The plane left on schedule.

Cons: I was asked to check in my carry on but I couldn’t do it bc I had lots of fragile items packed. I was told that overhead compartment was full which was not true as there was a lot of empty space left.

Sun, Feb 3
LGW
London Gatwick
BOS
Boston Logan International
26h 10m
Wed, Feb 27
BOS
Boston Logan International
LGW
London Gatwick
19h 35m
Trip: 25 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

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