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Airports
Origin
Tallinn
$392
only
$392
Destination
New York
$392
only
$392
Newark
$429
only
$429
Fri, Feb 2
TLL
JFK
37h 25m
Sun, Feb 4
JFK
TLL
21h 45m
Trip: 3 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1540 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
AMS
IAH
Excellent 8.6

Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.

KRK
AMS
Mediocre 3.0

Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.

ATL
CLE
Okay 4.6

old plane, tight and uncomfortable

FCO
AMS
Excellent 10.0

Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam

AMS
ATL
Good 7.0

newer plane, good staff

need better and more food options, more often

Wed, Jan 17
TLL
JFK
10h 05m
Wed, Jan 24
JFK
TLL
32h 35m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

BUD
LHR
Excellent 8.0

Behavior of board personnel

LHR
EWR
Excellent 8.6

Most things

Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.

LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

Mon, Jan 15
TLL
EWR
11h 30m
Mon, Mar 5
EWR
TLL
9h 20m
Trip: 50 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 3722 reviews
Overall
7.8
Boarding
7.9
Comfort
7.6
Crew
8.2
Entertainment
7.2
Food
7.1
CPH
BOS
Good 7.3

Quick flight and pleasant service. Seats were also comfortable

Walking out to the plane the markings weren’t great.

ZRH
CPH
Excellent 10.0

Very accommodating to me when I was flying solo with my 15 mo. old.

CPH
EWR
Excellent 8.0

The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer.

OSL
LHR
Excellent 8.6

This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919

CPH
ORD
Good 6.6

Tried to call sas , no phone answered after 730 in Copenhagen, forced to buy my own ticket to leave early am as their incompetent sas transfer desk couldn’t find me a flight in am yet I was able on kayak.com. They refused to pay for it.

Mon, Jan 15
TLL
JFK
14h 30m
Mon, Mar 5
JFK
TLL
18h 05m
Trip: 50 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2809 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
JFK
HEL
Good 7.0

Late takeoff caused me to miss connecting flight from helsinki to Tallinn

JFK
HEL
Okay 5.3

Fast connection in Helsinki!

Delay in JFK, old aircrafts and mulfunctioned entertainment equipment.

HEL
JFK
Good 7.6

Crew, entertainment and food service was excellent

Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!

TLL
HEL
Excellent 10.0

The nicest cabin crew!

HEL
JFK
Good 7.6

The friendly crew, and quiet cabin

The food was too Finnish.

Wed, Jan 17
TLL
JFK
16h 40m
Fri, Jan 26
JFK
TLL
28h 00m
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Feb 16
TLL
EWR
16h 40m
Sun, Feb 18
EWR
TLL
11h 40m
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17345 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
JFK
MUC
Excellent 10.0

service crew

BUD
MUC
Excellent 8.4

Food, drinks, crew hel;pful

Boarding was not orderly, stupid system of delayed displaying of gate assignment

MUC
ATH
Okay 5.3

They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free.

AMS
FRA
Excellent 10.0

Staff were amazingly helpful n friendly. Food was yummy.

LHR
MUC
Okay 5.0

The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats.

Fri, Jan 26
TLL
JFK
32h 27m
Sun, Jan 28
JFK
TLL
47h 25m
Trip: 3 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1540 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
ATL
CLE
Okay 4.6

old plane, tight and uncomfortable

SFO
AMS
Excellent 10.0

From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.

The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!

SFO
AMS
Okay 5.0

Crew was very helpful.food

Food was not upto the mark.

JNB
AMS
Excellent 8.0

Good multi media access and content

JFK
AMS
Good 7.6

Two hours delay in the start.

Mon, Jan 15
TLL
JFK
10h 05m
Thu, Jan 25
JFK
TLL
12h 00m
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

LHR
EWR
Excellent 8.6

Most things

Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.

PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

Sun, Jan 14
TLL
JFK
25h 20m
Thu, Jan 25
JFK
TLL
15h 55m
Trip: 12 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2809 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Good 7.6

Crew, entertainment and food service was excellent

Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!

HKG
HEL
Excellent 10.0

Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years.

Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)

DXB
HEL
Mediocre 2.6

Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.

TLL
HEL
Excellent 10.0

The nicest cabin crew!

JFK
HEL
Good 7.0

Late takeoff caused me to miss connecting flight from helsinki to Tallinn

Thu, Jan 25
TLL
EWR
14h 10m
Mon, Jan 29
EWR
TLL
9h 20m
Trip: 5 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 3722 reviews
Overall
7.8
Boarding
7.9
Comfort
7.6
Crew
8.2
Entertainment
7.2
Food
7.1
CPH
BOS
Good 7.3

Quick flight and pleasant service. Seats were also comfortable

Walking out to the plane the markings weren’t great.

AMS
CPH
Excellent 10.0

I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet

CPH
ORD
Good 6.6

Tried to call sas , no phone answered after 730 in Copenhagen, forced to buy my own ticket to leave early am as their incompetent sas transfer desk couldn’t find me a flight in am yet I was able on kayak.com. They refused to pay for it.

ZRH
CPH
Excellent 10.0

Very accommodating to me when I was flying solo with my 15 mo. old.

EWR
OSL
Good 7.6

Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run.

There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier.

Tue, Jan 16
TLL
JFK
33h 30m
Fri, Jan 26
JFK
TLL
28h 00m
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jan 16
TLL
JFK
10h 05m
Thu, Jan 25
JFK
TLL
13h 25m
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
EWR
Excellent 8.6

Most things

Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.

LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

LHR
SFO
Okay 5.6

Very big delay!!!

LAX
LHR
Mediocre 2.0

The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night.

Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways.

Mon, Jan 15
TLL
JFK
16h 45m
Tue, Jan 23
JFK
TLL
12h 55m
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2809 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
PEK
HEL
Excellent 10.0

N/a

HEL
JFK
Okay 4.0

UNCOMFORTABLE BED AND SERVICE

BED, DRINKS

JFK
HEL
Good 7.0

Late takeoff caused me to miss connecting flight from helsinki to Tallinn

JFK
HEL
Excellent 10.0

modern aircraft, excellent service , nice crew

TLL
HEL
Excellent 10.0

The nicest cabin crew!

Fri, Jan 26
TLL
EWR
11h 25m
Mon, Jan 29
EWR
TLL
9h 20m
Trip: 4 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 3722 reviews
Overall
7.8
Boarding
7.9
Comfort
7.6
Crew
8.2
Entertainment
7.2
Food
7.1
IAD
CPH
Excellent 10.0

Not full. Kind crew.

No complaints.

AMS
CPH
Excellent 10.0

I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet

OSL
LHR
Excellent 8.6

This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919

EWR
OSL
Good 7.6

Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run.

There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier.

ARN
MUC
Excellent 9.3

On time flight

Thu, Jan 18
TLL
JFK
21h 10m
Fri, Jan 26
JFK
TLL
28h 00m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 17
TLL
JFK
10h 05m
Thu, Jan 25
JFK
TLL
12h 00m
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
SEA
Excellent 8.0

Behavior of board personnel

The delay in London

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

OTP
LHR
Mediocre 3.6

No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!

LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

Fri, Feb 23
TLL
EWR
16h 40m
Sun, Feb 25
EWR
TLL
11h 40m
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17345 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
KRK
MUC
Excellent 8.0

efficient service. timely departures/ arrivals

BOS
MUC
Excellent 9.3

Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience.

Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault.

MUC
ATH
Okay 5.3

They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free.

JFK
MUC
Excellent 10.0

service crew

PRG
MUC
Good 6.0

Our original flight, one day earlier, was canceled 10 minutes before boarding.

Tue, Jan 16
TLL
JFK
10h 05m
Tue, Jan 23
JFK
TLL
12h 55m
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2809 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
JFK
HEL
Okay 5.3

Fast connection in Helsinki!

Delay in JFK, old aircrafts and mulfunctioned entertainment equipment.

DXB
HEL
Mediocre 2.6

Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.

HKG
HEL
Excellent 10.0

Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years.

Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)

HEL
JFK
Good 7.6

Crew, entertainment and food service was excellent

Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!

TXL
HEL
Excellent 8.0

They have no charging points for the phone

Thu, Jan 25
TLL
EWR
14h 10m
Sun, Jan 28
EWR
TLL
9h 20m
Trip: 4 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 3722 reviews
Overall
7.8
Boarding
7.9
Comfort
7.6
Crew
8.2
Entertainment
7.2
Food
7.1
CPH
BOS
Good 7.3

Quick flight and pleasant service. Seats were also comfortable

Walking out to the plane the markings weren’t great.

CPH
EWR
Excellent 8.0

The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer.

ZRH
CPH
Excellent 10.0

Very accommodating to me when I was flying solo with my 15 mo. old.

OSL
LHR
Excellent 8.6

This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919

AMS
CPH
Excellent 10.0

I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet

Thu, Jan 18
TLL
JFK
10h 05m
Thu, Jan 25
JFK
TLL
13h 25m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

OTP
LHR
Mediocre 3.6

No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

LAX
LHR
Mediocre 2.0

The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night.

Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways.

LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

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