They did not have free WIFI and I was not okay with that!
Great, except the canon was so cold. Even the flight attendants put jackets on
I missed the flight due to maintenance issues. This is the second flight I’ve missed in four days because United allows such little time between layovers. Very disappointing
It was serviceable, nothing special but nothing awful on this leg.
The back to back mechanical delays from Denver to San Diego and then on my return flight from Denver to Great Falls it added extra time both ways
We love United Premium Plus! So comfortable without the cost of Polaris Club. The crew was so attentive and friendly!!
I have to wait for plane in Denver for three hours. I don’t receive my luggage in Denver. I come back home without the luggage and I wait till next day to see my luggage again. Not really good experience with United airlines. I’m sorry to say that.
Excellent as always. Had issues checking-in online. Please fix.
Everything about the flight was good. My one complaint would be that we were required to pay for a seat in order to select our seats before the flight. When I pay for a ticket I think the seat selection should be included.
Crew was wonderful and attentive. Chris (I think that was his name as I was seated in the back in 52F) was amazing and funny. The captain was informative and did everything to get us to Denver as close to on time as possible. Bags came quickly at baggage claim. Online check in would not allow me to change my seat 24 hours ahead of time with dozens of seats showing open and I really do not enjoy being in the back of the plane for long international flights.
The flight itself was excellent, but getting to the plane was literally an exercise in pain. My wife needs a wheelchair and can only stand/walk for short periods before having extreme pain. We had to take a bus to a loading platform and use a terrible elevator to get up to the plane. Meanwhile the rest of the bus were using the stairs. This meant the people who needed to sit down were stuck standing at the end of the line while everyone else boarded. My wife was in agony.
It was amazing. I sat in First Class as a Saga Premium member, and my service was top notch. It was wonderful. I only recently joined Saga Club since I do travel to Scandinavia often and enjoy flying through Reykjavik on Iceland Air versus other ways of travelling to Europe. This was my first trip sitting in first class, which I honestly wasn’t expecting!
There were no places to sit at the gate. Most people had to sit on the floor or stand waiting for the gate to open and board. We were told we needed passport and the person hardly looked at them. Maybe for 2 seconds. No announcement made asking to board by row or group. On a 5.5 hour flight the crew only came through the cabin 2 times offering water and buy everything else. For the price of the ticket at least offer free soda! The airliner was very comfortable
Crew was wonderful. I knew going in that the seats were not lie-flat in business class, but they reclined less than I expected. To save on waste, you have to ask for which pieces of the amenity kit you are interested in, which they will gladly give to you. Flight was fairly short, so no issues. I did have one piece of luggage not show up at terminal on landing. They were great about looking for it. Found it...it actually did make the flight and was listed as "not picked up" (?????--we stayed over an hour looking for it, including in the odd-sized baggage claim.) Since "not picked up" they will not ship to my house and I have to go back to airport, which is in another town. I probably could have pressed this issue, but headed back to airport for another flight anyway, so will pick up then.
It didn't happen. Icelandair cancelled the flight from Nuuk, Greenland to Reykjavik, Iceland so I couldn't fly to Portland. Additionally Icelandair rebooked me on a flight that got cancelled too.
How can the airline deploy the oldest 757-200 with a broken down entertainment system and no WiFi for a cross Atlantic 7:50 hr torture chamber experience?? My seat 3A couldn’t be reclined. The footrest was flimsy and useless. And there’s no leg support unlike their newer 737-Max which they lavish on intra-Europe routes. Shame!!
Only drinks included in economy class was water and coffee seat on the 737 were hard as rock. The landing and passport control in Iceland are the worst I have ever seen. 2 hours to clear customs ???? 3 attendants at pass port control out of more than a dozen closed. I” ll never fly to Iceland or transfer through this airport again.
We paid for saga class, which is the business class for international. My seat was broken and did not recline and my monitor for in-flight entertainment was broken.
Friendly flight crew. Airplane (757) configured as a domestic flight (no lie-flat seats) & no advanced meal selection.
The most uncomfortable seat i’ve ever had on a flight
Way too crampled. Charge more and put in less seats.
This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
Service was excellent. Flight was only about half full, which meant we had tons of room to stretch out. Boarding area was nice and well organized, flight attendants were super friendly and attentive and we loved the 3 snacks!
Lufthansa is turning into a budget airline. On transfers, the luggage never arrives if you have less than 2 hours for the transfer. This is happened to me multiple times when I end up on flights serviced by Lufthansa. The first leg of the flight was serviced by Discover Airlines. It was a 3-hour flight and they only offer a glass of water. Everything else is for purchase. I purchased my ticket as economy which should have included a bag but it ended up booking as economy light so I had to pay for a bag in each direction.
The food that was served was superb!!! Awesome snacks!!! Frequent drink service!!! To me, this was shocking. I took a British Airways flight from Denver to London for the first leg of my trip and the food was horrendous. Thank you for keeping us fed and satiated on such a long flight!!!!
I think it was a United A380 plane. The trip from Munich to Denver was about 12 hours and the preferred economy seat I paid $75 for was very cramped. The crew was nice but I was so uncomfortable and getting up to walk around didn’t really help. My legs were swollen for 4 days afterward. I would think on such a long trip the seats would have more room. I would have gone 1st class but it was 3-4 times more expensive. I won’t fly anywhere far away again. My last experience with Lufthansa was great to Italy and back, but this time I could swear everything was United and not good.
This flight went smoothly and the economy plus free upgrade worked very well.
The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.
Upgraded to business class and it was worth every dollar! The connection in Denver was way too tight time wise and going through customs there plus re-visiting security screen again caused me to miss my connecting flight. KAYAK should not allow that tight of connection on international flights.
