Comfortable seats, good drinks with lots of water refills, staff was kind and understanding of my disabled mother!
Crew were bad Didn’t help with luggage When asked for a glass of wine, I was told that they will serve later , which they didn’t to Me and didn’t serve anyone else in First class . Didn’t offer any snacks , Chips or Nuts to anyone . Flight was not crowded either. Worst Service/ or No Service !
It was a pleasant experience. Considering we paid over $3000 for first class there really wasn’t anything special about first class. All the seats looked the same and everyone got the same great customer service. The only thing that was different between first class and couch was the drinks and the meal. We wouldn’t waste that much $ on first class on that plane again.
Flight was delayed 14 hours! We missed an entire day of our vacation and had to pay for hotel that we didn’t use
Could not check in online. Called airline twice, thinking Hawaiian Airlines could check me in during phone call. NO. In 2nd phone call, Customer Service explained that due to “transition period” of Hawaiian Airlines/Alaska Airlines merger, I could only check in at the airport. In addition, flight to Kahului was late at arrival gate; I made connection to Lihue but my bag did not, so I had to return to Lihue airport a couple hours after my arrival to retrieve the bag.
Paying for first class and then they want $8:00 for wifi.
Flight delay was inconvenient and exhausting getting in at 1 am. However the crew and lounge was very comfortable.
No complaints. Great service. A first class entry lane at boarding wouldn’t hurt.
Check in Agent at SFO was indifferent, didn’t say hello , didn’t place priority Tag . We were Travelling First Class. No foodas it’s a short flight. Still you could have offered some thing better than Biscuits/ Popcorn. They announced that luggage will arrive in 20 minutes after we reach the gate. First Piece came 35 + Minutes after I walked out of the Plane
Well, the flight hasn’t taken off yet… it will be 2 hours late by the time the t does…
Crew was absolutely fantastic and we’re so welcoming and friendly ❤️
Flight delayed four separate times. I’m now one hour hours late to landing.
The plane was an older model, so it wasn’t as comfortable as others. The flight attendants were not helpful during onboarding. It was a full flight so there was chaos finding space for baggage.
Awesome! On time flight, early arrival, and a complimentary upgrade!
First class and monitors weren’t working for mine & my husbands. Eventually fixed, but quite annoyed as we bought first class. Also, No foot rests.
Delta’s staff is unmatched. From the gate agents, to the pilots, to the flight attendants… all top of the industry.
Our flight from SFO to MSP was right on time on 11/15/2025. No delays. As we approached MSP at about 8 pm, we circled in the air until 8:40 pm so I don't call that efficient for MSP. I think the captain should announce the delay and why. (as if we all don't know that we are just circling around the area, slowing down, speeding up, slowing down.) Thank you. Marilyn Fischer
Excellent flight, the planes were newer, they did a nice job with boarding, great service overall.
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
No charging outlets worked. Other than collecting trash attendants didn’t come around. No one could hear flight attendants announcements during the flight. Seat pads were horrible. Sitting on a board for 5 hours. What happened to Hawaiian airlines comfort, hospitality, and extras? Our pilots did an excellent job trying to minimize turbulence and incredible job in landing in windy conditions.
3 hour wait on customer service after flight was cancelled. Was bumped to a flight where I wouldnt have gotten to my destination for another 2 days. Had to fully refund flight and book a new one the following morning. Paid twice the amount for the flight than I had originally booked. Very disappointed I was not offered any sort of discount or points for all of the frustration, in fact the airline profited twice as much off of me by cancelling my flight and and changing my entire trip.
The flight was supposed to leave at 7:30pm, but departed 10:50pm. They kept moving departure time out every half hour. It was a 45 minute flight from n Sunday night with great weather.
Usually we have a pleasant trip on HA. Not this time! All stewards were unpleasant, rude, rushed, condescending. First step onto the plane, WE greeted the crew with an “Hello!”. They greeted us with a terse smile then ignored us. Not a good start. Even over the PA announcements, they were rushed and unpleasant. One Stewart even berated a passenger in front of us when all they asked is if the purchase cart had vodka to purchase. The steward said “LIKE WE SAID OVER THE PA, THIS ONLY HAS FOOD OR BEVERAGE!” Vodka is a beverage! It was a legitimate question. Not sure why she treated the passenger this way. Taking trash was even unpleasant, No “Thank you” or at least a smile. I work in CS. I know good CS can make or break your trip. There was absolutely no “aloha” on this trip. All clearly did not want to be on this plane and felt strongly that they did not want to provide a premium service to their clients. This might be our last HA and cancellation of my HA-MC if we are treated the same way going home. We are typically treated with kindness and warmth in the past with HA. This trip was unacceptable.
Thanks to the supervisor Jose my pregnant wife and our family will not miss a very important ultrasound tomorrow. What he did was simply heroic. He needs to be promoted and praised. Please tell him our family appreciates him so so much!
Check in process was a mess. Long lines, equipment malfuctioning. One line for baggage tags then a second line for bag checkin.
Not so good. The takeoff was aborted after reaching 100 knots due to a problem with the front tires. I do commend the pilot for a quick decision and preventing a potential disaster. We returned to the gate to put fresh tires on the front. Our flight was delayed for over 3 hours. The rest of the flight was okay. We were reimbursed by Hawaiian Airlines for only $50. Not too generous
Friendly and helpful crew. But we departed 4 hours later than scheduled departure.
Wonderful flight. Food and drink were given as well as wifi. Amazing luxury!
Our first experienced in Hawaiian Airlines was just okay. I traveled with my 2 year old and 5 year old and both kids are first time in Kona. We had delayed in San Francisco for 3 hours which is okay safety first. Originally our flight from sfo to maui to Kona since we had delayed the airlines re-route us from sfo to maui to Honolulu to Kona. I don’t know what to do I felt bad with my two kids they have been in 4 Airports and 4 airplanes going to Kona. I cried after we checked in at the courtyard Kona. It was a lot for my 2 year old and 5 year. Like I said I know it is safety first but the Airlines could have done better for people that traveling with kids. If you are in my shoes all what will you do? Anyhow, I tried to make my two kids as happy as possible while we are in Kona. I am not certain to fly Hawaiian Airlines again. I hope my experienced helps to improve whatever it needs to improve With all due respect, Christina Lorenzo
Lost one piece of luggage even though I checked in 2.5 hours before the flight
Older aircraft, no meal, only food was for purchase. Not impressed United.
Stuck on tarmac for two hours plus a 5.5 hour flight. Rude flight attendant. And no meals, not even for purchase!
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Boarding seemed to be organized bedlam. For what ever reason, preboarding took longer than 20 minutes. Made the plane 20 minutes late taking off. Luckily we arrived on time. Flight crew seemed very friendly. Only slight turbulence.
The personnel were professional and friendly. The Boeing 737 Max 9 is too claustrophobic and was very warm at both airport gates, and still warm in the air.
They busted my entire trip via incompetent maintenance and scheduling. I'm out about 1000 dollars. Funnily the only entity to not return my money is the Dirtbag Airline United Airlines that cause me this financial inconvenience. Please for the love of god blacklist United. They're just stealing at this point. They hold reservations and break them then say it's your fault? No ma'am.
On time take off…US cabins look tired and need of refresh!
Everything was great, only problem was that flights were delayed
Crew was nice and helped. But they placed my checkin suitcase on the wrong airplane so I didn’t have my CPAP machine to use for 1 night. The United attendant at HNL informed me that it’s on the next flight from SFO to HNL and ETA is 8:18PM and that they will deliver it tonight. At 9:30 PM, I saw conflicting reports , one saying it’s on the way from the airport and the other saying it’ll be delivered after 6:45 am tomorrow. So I called UA Zbaggage Resolution Center and the agent says it’ll be delivered tomorrow by nighttime At latest.
Over the course of 7 months of travel, I can count on my hand the number of times the flight has departed on time. Majority of the instances have been related to non-weather reasons. Would not recommend flying this Airline
The plane was spartan, the seats not that comfortable. It was like flying a super low budget airline. They charged for coffee!!! I have never, ever experienced that before.
I had no problems but the changing of planes that I was supposed to be on was confusing. Maybe it would be helpful to let people know your flight changed. Not everyone understands airports or how flying works.
Flight was delayed multiple times without giving any particular reason and the only thing that was communicated was that 'Aircraft is getting ready'. I was stuck at SFO airport for 15 hours and finally took Southwest Airlines flight back home to Dallas.
I was not clear if food was offered or not.
Agency very bad had to cancelled my booking too many changes in the flight changed my flight to 1 week
Take-off delayed an hour because of a missing flight officer, so,arrived in Charlotte lates causing many passengers to miss connections. Otherwise a very good flight, safe and comfortable, with an excellent professional crew.
The SFO Lounge crew were amazing. The bartender Faris was great. Thanks!
More choices on snacks. Built-in video screen to enjoy entertainment choices.
Almost a 6 hour flight and the only food option is a cheese plate… and chips. Also how is it there are no options for texting on American. I’ll be going back to delta and united.
