I've taken four flights with Southwest within the last three months and every single flight was delayed.
Smooth flights, connection, and friendly crew in the air and at the gate.
Overall great! Internet was a little slow but no other issues.
One, we were met with more than six hours of delays with no information flowing from the airline to the passenger. I had to continually refresh for updates to departure time - which changed multiple times throughout the day. Updates were never pushed to me nor was an explanation provided for the delay until this morning. Two, while they claim that "due to the short flight" no beverage service would be provided. Our flight was mostly empty. I'd think given the massive inconvenience, SW could have shared a Diet Coke and some peanuts. And BTW, SW used to always make these available on this flight back in the day. Let's be honest, this is cost savings at the customer's expense.
I like the staff members they were super nice and helpful very sweet people :)
It's a shame that SW was previously my preferred carrier until they started imposing all these fees (luggage, seats,etc) and pulling back on other perks. I only flew with them this time due to time frame I needed to be at destination. Wasn't provided gate info during check-in, Gate info wasn't displayed at airport until last minute, gate info didn't match what SW personnel announced at fate. Kind of a mess.
Delayed and once landed waited very long for the luggage
SW can't get their wifi right. I upgrade to insure wifi service but the last two trips had intermittent service. Not worth the extra costs.
Southwest is kind of a slum airline. It’s gotten more expensive over the years for less and less service. I am a Southwest Chase Visa card holder and was forced to choose a seat in the 26th row in the middle seat. However my wife who is a rewards member but doesn’t hold a card or anything else, gets randomly assigned a normally paid seat in row 6! How does that work?
The seat was not comfortable. 1D. My back was sore all night and the next day.
Gate agent and flight attendants were efficient, but more stern than warm.
The wifi was barely operable. just enough to charge me, not enough to be useful. I wasted 2 hours of time I could have been working. So now, I' have two hours of work this weekend to catch up on thanks to Delta's crappy technology. Plus I'm out the money!
Delta is getting worst by the minute. Where this was at one point my only go to airline, it has become like a budget airline
Smaller plane for a longer flight than my first one. Doesn’t make sense.
Delta flights recently are always delayed AND at jfk tney get the gates further away (need To walk 20’ to get to them/all the way at the end of the terminal). Not sure whats happening but price doesnt match experience!
The entertainment screens were not working and there was no air condition the entire flight. Very uncomfortable.
Luggage delayed and 6 days later I still don't have it.
In thirty years of traveling, mostly with Delta, this was the worst day ever.
Traveling with delta is always a pleasure from the take off to the landing 🛬 🥰
Seats not assigned during check-in and got last non-reclining seats next to rest room :-(
There was no internet on the flight. As an executive flying during prime business hours, having internet is critical for a smooth experience. This impacted productivity and time that will need to be spent later to do the work I could have done on flight.
Flights was great, service and transit support was outstanding - but the food was limited and of poor quality - only a snack on the first hour for 2 hours 1/2 leg. and a light breakfast on the second 4 hour leg.
We missed our connection flying back from the Middle Wast because we were misdirected by a United employee. We had purchased first class tickets, but had to need up taking a later flight that got us in to our destination at 1:00am after a long Internatinal flight and we had to sit in the back of the plane in cramped coach seats with little padding.
I like the first class seat amenities like the phone charger on the armrest even though it didnt really work on mine and the partition between the seats. I also liked that there were additional places to stash things during the flight. The food I got was steak and it was really tough to cut with the knife. Chewy too. A little disappointed in that. I liked that your name is on the screen too. nice touch. great service overall.
Not a United thing, but late afternoon departures from Denver with thunderstorms is always prone to delays.
Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.
This planes staff was top tier. Everything went great and had a great flight home.
Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.
Apparently the WiFi you buy on on one flight doesn't carry on with connecting flights.
Sitting in row 31, you could smell the bathroom during the entire flight. It was pretty disgusting.
The gate agent in BNA got irritated with a lady for asking her about standby's and refused to hand out assigned standby tickets to ANYONE until Group 6 . She punished all standby passengers because of the one lady she did not like. When we boarded she said thank you to everyone as we scanned our boarding passes except the lady in front of me. Very petty and unprofessional
Totally uninformed of the situation. Not yet sure about compensation. Highly disappointed.
Crew tried to accommodate late arrival due to late departure
AC wasn't working properly and the WiFi was also not working properly for stretches.
Flight attendant, forgot her name, was in front cabin, she was great
Seats were very tight for a 17 hour flight. Baby cried for 15 out of 17 hours.
Both departure and return flights had mechanical delays. Their planes are antiquated resulting in a two hour flight taking almost four hours to complete.
This trip on American was the WORST I have ever experienced. The plan was LATE taking off from Tucson due to mechanical issues. It caused me to arrive late in Dallas, so I tried to move flights so I would not miss my dinner meeting. First attempt, that flight was delayed, Second attempt, that flight was also delayed. Got back on original flight, the mechanical issue was NOT fixed, so we de-planed and had to find the new gate. Overall, was which was 4 hours delayed and missed the dinner meeting. Friday return, flight from Orlando was on time and landed early. Then the next flight was delayed due to crew coming in late, and them waiting on other passengers. After 90 minutes of delay, we boarded, and then were informed the Fist Officer could not fly due to time constraints. At 12:15 AM we were offered a hotel for a 4:20 boarding flight. Not happening. DFW was COLD and no place to sleep. Plane delayed again to 6:50, but was late taking off AGAIN. Finally landed in Tucson at around 8AM. Should be refunded 75% of the ticket costs due to negligence, nothing more.
Over a 4.5 hour delay. Another flight took our plane and crew
Multiple delays and made us miss the connecting flight and lost our bags
Airport staff was terrible, they made up excusses on how I can get to my terminal, I missed my flight then had to pay for A whole other flight! Worst experience ever, even A employee also loughed and said yea sorry for our poor training.
baggage clamed had to wait over a hour and half for all people on my flight it was terrible
The confirmation # CK8GNW and my name was not recognized/in Frontier system. I was able to check in on Frintier app so i went to the Frontier ticket agent, at time they told me that my name/ confirmation did not show up as a purchased ticket. I had to purchase a new ticket that cost $289.00 one way.
Worst airline experience. They were rude and kept changing our seats and/or giving our seats away so our family didn’t get to sit with each other. Almost everyone we dealt with at both airports with this airline was rude. The app kept giving us wrong information making things take longer. Dealing with them before TSA can take close to an hour…longer than I’ve ever had to deal with before. Never using this airline again.
It was a short flight so no food or entertainment….
Frontier had yet another flight cancellation. Have never made a complete round trip with this airline without at least one leg getting cancelled. Miserable flights - dirty, uncomfortable planes that apparently always have issues since I've had multiple delays and cancellations with them.
They changed the timing , first delayed by 4 hours then went back to 40 mins late, we had to run back to airport to not miss our flight. This is ridiculous
Early arrival. Great landing. Pilot updates. Too cold in plane.
My experience with the phoenix airport was terrible, the personnel lay the ticket counter charged me for a carry on that fit in the carry on size box, and the two women I spoke with were terribly rude and not willing to help.,,, there was one lady “candy” on the flight crew that was amazing and is the only reason I stayed on the flight at all, because the other stewards helping people to get seated on the plane were terrible
Overall experience good. There was no food and seats were not terribly comfortable.
