Quick boarding, efficient and pleasant crew. Wish they worked the mic better in the terminal to be understood more clearly.
They left my luggage behind in Seattle. However, they delivered it to my home the next morning.
The whole process was very smooth. My only complaint was finding out the evening before our flight that I had 20 hours left to purchase in flight food. Was not made aware of thus option prior to that alert and was too busy with other preparations to participate.
Alaska Airlines fraudulently listed this as a direct flight to Pittsburgh. We landed in Cleveland, waited an hour, then flew to PIT. No one was told about this. When I called and spoke with Alaskan Airways customer care, they were extremely unhelpful and lied about the direct flight. I have my receipt showing a direct flight. I am in the process of working with my credit card because Alaskan Airlines misrepresented the sale/service. I will never do business with Alaskan Airlines again.
You guys are always have delays and then leaving us on the tarmac for 15-20 min. FIGURE IT OUT!
It was raining and cold and we had to walk outside to board the plane. And to have yo stand outside to wait in line to board. It seems they could find another way to send a few people at a time so passengers are not outside in the elements. Then to not have my luggage show up at my finally destination. Not happy with the whole experience.
I would probably fly with them again. It was a smooth process.
Crew was great, flight was uneventful (which is what you want!), would like media in the seat backs in all airplanes ..but all in all it was a good flight experience.
Unfortunately, an issue occurred where a delay impeded me from making my connection in LA. I couldn't get a flight home until 10 hours after my originally scheduled flight. Once I finally made it to DFW for my connecting flight, my next flight was delayed. I was supposed to be home on 12/23 at 9:00 p.m. I didn't make it home until 12/24 at 11:00 a.m. I was given the choice to either take a flight the next day or the flight that way 10 hours later. I wasn't given an option for a hotel if I stayed overnight. I was also denied the ability to go to the Alaska Lounge due to the delay. It was a very uncomfortable experience. The only seat I was able to get on the next flight was in a row where the seats couldn't recline. After an extended wait at the airport, this was very frustrating!
We don't have food or entertainment on this flight. We were late boarding but then arrived in Yakima early. Kayak sent me a delay notice but we weren't delayed.
Although the flight left late, we arrived early. It was one of the quickest boarding and off boarding experiences I’ve had. It was kind of annoying the only drinks they had were water, coffee, and tea. The flight was very smooth, temperature was just right, and flight attendants were friendly.
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Kind staff. Snacks are small but that’s the new normal.
The young man who was our flight attendant in first class was lazy and did not do his job well at all. Never offered drinks upon boarding - actually I take that back... said "are you okay with water" as if I do not want to get you anything else, only passed the snacks around once, got my drink order wrong and then never offered a second round of drinks. He was the worst I have ever seen on Delta and we fly a lot.
Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.
Flight left early and arrived early. the whole trip was excellent.
Seats were really tight and the seat belts did not give enough slack.
I like in St George and prefer to fly out of CDC than SGU. Hopefully, they will continue the flights out of Cedar
Broken jer bridge. Poor communication about it. Lost 2 of 4 luggage pieces
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
A330-200 is very comfortable - lavatory roomier then Narrow Body jets.
Hawaiian airlines canceled my flight the night before my a due to weather. This is fine, I know this happens. In the email alerting me to the cancellation they said they would reach out to reschedule. I got this email at dinner time the night before the trip. I didn’t hear back so I called and was on hold for hours, I tried their texting questions option and never heard back. I tried to chat with a representative online, the website says you can chat and have questions answered but there is no link to a chat option anywhere on the site. After hours trying to get someone to communicate with me about the details of the cancellation and my rescheduling options I have up, got the flight refunded and booked a much more expensive last minute flight. Nonexistent customer service, I’ll never fly Hawaiian again.
The flight crew did what they could to make things as comfortable as possible.
The flight crew made the trip pleasant considering they had to work in conditions similar to a sardine can.
Having enough fuel to get to our destination seems like it should be a given when you board a plane. Not in this case, delayed hours to refuel.
Friendly & on Time .Need to make sure the Hana Hou magazine is in front of each seat
The leg room, complementary WiFi and food and drinks. Friendly staff
It would have been better if the airlines would of have the gate ready to go instead of waiting 30 minutes for the other airplane to take off
Everything for a 9:30 hour flight was fine. Seats are not very large, but worked. You should get up 2 or 3 times during that duration flight for your legs sake. Food needed more Protein meats for me. I have to check on a diabetic meal in future. I don't do sugar, so very little too eat. Flight was cheap so I am willing to look over other amenities. Everything else was great
Most of the crew was wonderful but I had one bad experience with a crew member. When realizing my seat did not have an outlet compatible with my phone charger that I would need for transportation upon landing I asked an older, blonde heavily madeup member (I am describing her as I did not get her name) if there were chargers elsewhere I could use she said no, that not even the flight attendants had access to any. This however being my second flight of the day with Hawaiian airlines on a similar plane knew that chargers were available in extra comfort seating. I asked another passenger if I could use their plug and they agreed. She twice berated me for this and when I asked her to please stop talking to me about it she yelled that she was writing me up and ran down the aisle and did not return. I found this behavior disturbing. The other passenger was not bothered and this didn’t appear to be a safety hazard to anyone but it seemed to enrage her that used a plug that was not next to me.
Except for the 28 minute delay leaving and the earlier reschedule to a later takeoff time the flight was good.
Loved the leg room and tvs screens on the seats and free WiFi. Wish the price was lower and could save by rebooking
No music app working: no economy meal on five hour flight; hour on tarmac at the end waiting for a gate. Flight itself was smooth and easy.
It took 1-1/2 hours to get our luggage after we landed. That to me is unacceptable
The flight was delayed for 4 hours. Once onboard the crew was wonderful.
Overall was excellent. Will definitely us JetBlue in the future.
I rate it is good we had a 4-hour travel delay at one point but JetBlue gave out food vouchers and travel points credits for another flight so they try to make up for it
Smooth boarding and friendly crew. Unfortunately as soon as we boarded the unit that provides air circulation failed. The pilot informed us and requested maintenance technicians to check it out. The plane became uncomfortably warm without any fresh air coming in. Plus the repair delayed our departure. I am glad the maintenance crew were able to fix the problem. I also was without use of my tv monitor for the first 1/3rd of the trip.
Communication with the customer and stay is important. Staff off with a minor inconvenience but it worked out of course. Also this was a very old Mint Class plane. They snuck this one in on us. The updated aircraft are much better.
The flight itself was fine, but the boarding process was extremely frustrating. There is no one scanning boarding passes - passengers just scan themselves and enter the jetway. By the time my husband and I got on the plane and were halfway to our seats they determined there were too many bags on the plane and everything at that point needed to be checked. This created a lot of unnecessary chaos. They should have alerted people before getting on the plane that they would need to start checking bags instead of waiting until people were already on the plane.
My luggage is missing and contour is doing a terrible service helping finding it. Unbelievable and the worst experience ever. I would love get my money back.
Flight was cancelled, but they got him on an earlier delayed rescheduled one. Arrived Chicago 2 hours later than expected but long layover so it worked.
Crew very helpful, weather made the flight less than optimal.
Flight was fine. I just forgot how smaller planes have more dips and seats in high winds.
It’s the only flight connecting Marion to Chicago, I do appreciate that it was available!
The flight was delayed and then less than 30 mins before boarding they cancelled the flight when clearly they had to have known earlier that they were going to have to cancel. There was only one person there available to talk to and all he could do was tell us to call reservations our self. Due to high call volume I waited 2 hours to even get rebooked on a flight to a different city where I would still have to drive 1 hr to my destination, only option for me. While waiting to talk to reservations people were getting emails with new flight info and the flights were days out and sone even a week out. . I did not get compensated in anyway after having spent all day at the airpot, not even a food voucher. Very disappointed, terrible experience.
Information regarding the delayed flight could have been better, and the Contour airlines app needs some serious updates. But overall, the crew was great and the flight was uneventful.
The boarding procedure is as easy and the crew very friendly.
This is a great airline for what it is. You get 1 checked bag included per passenger and the space per seat is incredible. It’s an E135 aircraft that is configured to seat 50 people but they have removed 20 seats and only seat 30 so you have a ton of legroom. They are doing things right and have a great product for what it is. It’s not going to knock your socks off in experience overall but the plane, although dates, was nice and clean and the crew was great. The flights were on time and super efficient. Will travel them again. I am a frequent traveler on all the larger airlines and this was just as good as any regional carrier, if not better. I expect big things out of Contour in the years to come.
Not waiting on the tarmac for an hour and 20 minutes