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Despite paying for an ‘upgraded’ seat in row 1, I had to put my luggage in the middle of the plane. Snacks were bleh and seat was small and uncomfortable and I am not large. Attendants were fine but not super helpful. Plane just seemed outdated.

Delayed for no reason at all originally. Then they said it was due to weather conditions. Communication between kayak and Southwest was terrible because both displayed different delays and departure times for HOURS throughout the day. The plane then had technical issues which delayed us from taking off even longer. Didn’t actually take off until 11:45pm when the original departure time was 7:35pm. I didn’t get home until 1:30am the next day. I was exhausted and pissed off. I am not confident if I’ll fly southwest in the future or use kayak to book.

Poor customer service, no accommodation for passengers when the flight was delayed over 5 hours.

The Air hostess were very rude on my flight from Houston to Austin . Their regular communication itself felt a they are shouting at people.

The charges were ridiculous for an hour flight and the turbulence was very scary.

The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.

Flight was on time and the crew was very nice.

Flight was delayed for 1 hour. Otherwise it was a fairly normal Southwest experience

Main flight attendant made light of the delay and presented some humor to lighten the tempestuous situation. Delayed flight took off 2 hours after scheduled time.

More assistance and clarity for travelers with gate checking and lap children

The fight attendant for the first class cabin was outstanding. Very attentive and cared excellently for the passengers. Very smooth flight and landing. I used my iPAD and my own apps for entertainment, but I think a service including inflight entertainment will be better for some.

Good flight, loved the snacks (Biscoff cookies). For boarding, they forgot to change the sign showing our group was boarding. Apparently, they had announced it, but the announcements overlapped with another gate announcements and no one could actually hear what they were saying. So a group of us were waiting....and finally asked and were told we could board.

overall no call for accessible while boarding. The crew member was little rude not bothering about the condition. Seat assigned was very uncomfortable.

Check in & bag drop was straightforward. Alaskair changed the gate approx 40 min before departure, and I only became aware due to Google wallet update to my boarding pass. Had to move from gate N1 to C9 which required use of the Train, luckily I had time available.

Flight delayed no communication. The gate was changed so many times.

I wasn’t aware that we needed to supply our own screens for entertainment

I was standing in line to use the restroom. A First Class passenger wanted to use the restroom after me, but Jaques made me wait on Flight 3418 from BOI to SJC on December 12, 2025. I felt this was inappropriate and rude.

Look at my previous review I just wrote on this survey. It was awful!

The airline staff was great! The best safety review ive ever had!

Hawaiian Airlines, like most US-based ones, constantly provide sub-par service and pack their planes to the max with all kinds of last-minute-purchase schemes. As a result, it makes every flight so uncomfortable and generates high health risk for its passengers. In one word, GREED rules the day!

Very bad multiple confusion and miscommunication which i ended up missing my flight.

We never made it on this flight because we missed our connection due to o delayed flight from Jackson.

The first class flight attendant was awful to everyone. Very rude; no customer service. She should not be working in first class.

Smaller plane for a longer flight than my first one. Doesn’t make sense.

The cabin temperature was nice and cool. The wifi was not working.

Love delta smaller commuter plane so no entertainment and paid wifi on MKE-LGA leg was extremely unreliable and slow

The whole experience was excellent. As it most often is with Delta

Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.

Crew was not friendly when I went to request a seat change.

Comfort+ on delta was excellent room for a 6’4” male. No one issues. Staff was great. Flight was bumpy but the pilot did everything he could to make it comfortable. Internet went out half way through the flight. I am glad I didn’t pay for it. But that was a huge issue for users.

I like the first class seat amenities like the phone charger on the armrest even though it didnt really work on mine and the partition between the seats. I also liked that there were additional places to stash things during the flight. The food I got was steak and it was really tough to cut with the knife. Chewy too. A little disappointed in that. I liked that your name is on the screen too. nice touch. great service overall.

The flight was excellent. Their was no service as we boarded, the flight attendants spent about 30 minutes just taking and not really caring that the cabin was about 80 degrees and did not offered any beverage to first class passengers or any passenger. The flight from DEN to ONT is not long but not under an hour, we received one drink and bag of chips if you were lucky. I was in first class…. I did leave my hat on the plane and it only took less than five minutes for a United rep to locate and bring it to me.

Very Poor. Significant delays getting to Chicago and then very poor communication on delays in Chicago to Cleveland. We could have rented a car and driven there faster than the delays ended up being.

I’m an EP on AA every year for more than a decade but this was a very pleasant and surprising experience. Clean and sizable plane for HOU to CHI. 5 row first class. And excellent food in first class the steak option was really good. Your flight attendants even better. Seat 5A

I'm a United 1K member and have ben for 10 years. The gate agent had no control over the boarding process and had us passengers queued for hours as delays were announced. On the plane, the overhead air nozzle was broken so col over was powering through on me and the passenger next to me. Not a great experience for a million miler on United. Feel free to contact me. Josh Smigel - DM426089

Flight was late - I was downgraded from first class to coach

See my previous comments. I was probably booked in business but was moved to economy

Crew was very cooperative and professional. Passenger's first checked in bag should be free.

Marked by flight delays on all segments of the trip. Food in first class cabin was mediocre and overhead cabin storage was not adequate. Overall, the premium charge for first class cabin was poor and over hyped. This will be our last flight with UA.

the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.

The guy sitting in front of me kept pushing hard his sit against my legs… very uncomfortable

Food was horrid. In my opinion inedible. They did offer some sorbet and one small dish of fruit. Stewards were super stingy with water, coffee, etc.

On-time, direct flight is great. Having one bathroom out of order was unfortunate.

Mechanical delay > Crew Time out. No communication to passengers. Crew time out was positioned as a surprise (even though it must have been know at the time of boarding that the crew would time out.

Cancelled and rebooked twice in one day with a drop in seat class. Not good at all.

Service in first class no longer exists on American Airlines .

Customer service in first class does not exist on American Airlines

First class flight attendant was rude and lacked any customer service skills.

Customer service for American Airlines first class is at an all time low.

Airplane was cold. Flight attendants were rude. Phone charger did not work. No food available.