Very courteous and professional flight attendants. At least from Delhi to Tokyo leg where a good number of passengers are of Indian origin should have some items of Indian cuisine on the menu other than that great experience.
Flight crews are very attentive and polite. Cabin and toilets are clean. Food is above average for economy class. We missed our connecting flights because the first flight was delayed, the ground crews at Tokyo were very helpful, providing all the information and support (including cash for our train ticket) to get us to our destination. Very impressive. No wonder they are always at the top ten lists.
Crew hospitality was as expected of a Japanese carrier, however the foods were lacking. The dinner options provided all contained pork and the breakfast was lacking in both quality and volume. I was starving throughout the trip.
Excellent! So happy that the crew members were so helpful and friendly and able to understandably communicate. They’re very receptive with someone like me, with disability. I love that I did not even have to ask for luggage help like, having to place and take down my carry-on luggage in and out of the over-head compartment. Hope, help is extended to disabled passenger(s) through out class classifications they’ve bought; economy or business class it might be. As a disabled person myself, I’m truly of great appreciation of this kind of help. Means a lot !!! Thank you so very much JAL crew. You out done others on this customer service part of the trip. Please continue to do so. From now on, I’ll choose JAL as my airline whenever I have to fly to any southeast asian countries. And I will disseminate my excellent travel experience with you to others.
Food was very mediocre. Economy is pretty uncomfortable. Crew was excellent and responsive.
Excellent service, excellent food and beverage options, plenty of leg room
Checking in as an international flyer is a bit tedious
I was so hungry , from Boston to Tokyo, only 2 big food .
Good experience for economy transpacific. Reasonable comfortable seats. Food was not as good as I expected or had on other prior transpacific flights but likely attribute that to rising cost of supplies. Staff is courteous. Overall, very good.
Good the crew was nice very kind and very helpful
The ladies are great seats should be a little bigger!
Couple of hours delayed, we had to re-booked our Shinkansen reservation twice. United Aiines need to improve their time!
The check-in started 3 minutes early; there were people lining up a half hour before. I was third, and I got checked in and passes in hand for my connection as well; I walked away from the desk one minute before it was even supposed to be open. Amazing. That said, the food on the first leg of my trip was not good, and I didn’t finish it. Second leg, it was tasty. You get a cup of Häagen-Dazs after dinner. The staff were polite and helpful. Will use again.
The staff is amazing, I cannot stress that enough! The food is really good and snacks at stations to take for yourselves. Economy seating is fine, not the most comfortable, but our friends in Premium Economy said they were very comfortable! Decent entertainment options, but being built in, you have to use their cheap headsets unless you have your own plug in ones. I only have Bluetooth earbuds.
Seats were extremely cramped even for economy. Food was atrocious. Crew was fine but no follow up, additional drinks offered etc. For a 14 hour flight I expected more.
Boarding was good. Inflight service was good. Alcoholic drinks could have been served free.
Suite lounge in Honolulu is the best lounge in Honolulu. I love the huge bathrooms in ANA first Class on the A380 Honu plane. Japanese meal was outstanding and service was amazing. Everything was just excellent. Can’t wait to fly again
Their was $200 charge for 2nd luggage, airplane very new and flight smooth. Flight time seem faster then Asian stoping Korea then china.
Seat was broken. Check in was not possible until we reached the gate, by then we were separated.
The food was not great; but I don’t expect much from airline food. However, the staff was incredible! I had gotten to the gate when I realized I had left my computer at the security checkpoint! I told a staff member and she said, “well, you will miss this flight if you go back to get it” It was a long way from the gate. I asked if I might get on the next flight. She sent for another staff member, and he took me to the gate desk. He found an open seat, and said,”okay, go run to get your computer, I will get you a new boarding pass.” I rran back, retrieved my computer, and returned to the gate. It was closed, but I found the gate nearby where the next ANA flight was leaving. Another staff member was ready for me, and printed me a new pass, and even made sure I still had an aisle seat that I requested! I got in line and continued my trip. These people are amazing, helpful, and friendly. My trip could have been ruined, or postponed at a great expense, but they saved the day! 5 stars!!!!
Food was terrible , uncomfortable seats, WiFi did not work, will never fly Singapore again.
I had ordered vegetarian food. What I was presented was extremely dissatisfying and not up to the mark. I pretty much did not eat entire 19 hours. For.an airline voted as best in business, it was extremely disappointing. Seats were not comfortable to sleep. Entertainment system didn’t have much choice. WiFi didn’t work for more than half the time. Cabin crew were also difficult to understand. A bit of diversity like Emirates crew would go a long way.
A little more room from the reclining seat in the front of me.
They ran out of the second choice of food was stuck with fish
I find it was a bit hot before take off. If there is a way to improve the airflow it would be great
I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.
toilets could be cleaned more frequently, everything else was pretty good.
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
Food was just okay, need to improve for other menu variations
Wish the seat don’t have restrictions, can’t fully insert backpack all the way inside.
Overall a good experience, but no wifi available for free or for purchase and we got wet from condensation or other water source during descent.
Some crew were unfriendly or in some cases just straight up rude.
Booked through Kayak Business, had a seat in middle and towards back due to booking rate, not comfortable.
Was great in general, try to respect time and excuses when slight changes have been made, appreciated!
A long delay. Don't travel late in the day.
Super friendly with lots of drink options an entertainment. Friendly crew.
Standard flight with a drinks and a snack- overall very quick flight. The flight attendants were very strict, bordered on rude.
Outstanding service, efficient & friendly crew, flight was safe, comfortable & on time
United Airline crews were very friendly and very attentive. 12 hours flight was gone like in a shorter one.
Delayed - weather wasn't bad at either end. Also sat on tarmac in ORD.
Punctuality is a great factor. Boarding, departing and landing in timely fashion. No hazles and very profesional service in land and during the flight. Great experience.
Wifi never really worked. Flight attendants were generally fine except when they were not very helpful when my wife accidentally spilled a soda (they chastised her to apologize to the people sitting behind when it was dark and we couldn't see anything and they brought one tiny napkin to help clean it up). Seats were uncomfortable for all four of us. Otherwise a typical flight.
Seats in economy might too narrow. people sitting next to each other is always hitting shoulders.
Easy to board and fly, no frills. Yummy ramen on board.
It was for the most part a 10/10 they said they had entertainment options but all they had was old movies for streaming from the mid 2010’s so like 10 years ago
all good for a very budget flight - well priced and excellent service. Will fly again
Couple of the crew members were really nice and the rest are really rude and didn't help when we needed help, food was not worth it at all and most importantly there's no even entertainment system other than a very interruptive and slow internet and some movies.
I appreciate the economy price of the tickets. The long flight made the comfort level on the lower average side. Wi-Fi connection was not consistent but working. Overall, I would fly again with zip air but next time get the flat, premium seats with the amount of money I would save otherwise.
Comfortable seats and lucky no one was in middle seat. No water on the plane. Plane was on time and staff was fast.
You get what you pay for and nothing more. Wanted a cheap flight and that’s exactly what I got, though it’s human nature to wanting to feel like you got a good deal as well. There was none of that here. I was cheap and they were too. Got to my destination safely and that’s all that really matters.
