Daily cleaning, installation of cabin HEPA filters
United Airlines, Air Canada and American Airlines have all waived their change and cancellation fees on flights from Florida to Illinois. Confirm policies on booking site.
Alaska Airlines and JetBlue do not allow booking a middle seat on flights from Florida to Illinois.
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Scores according to KAYAK customer reviews
Pros: "It’s always a joy to fly with JetBlue. The staff is so courteous and friendly. It makes the flight that much more enjoyable."
Cons: "Everything was perfect."
Cons: "The Gate & the boarding process, The Landing was with enormous ears pressure"
Pros: "Seats were comfortable and roomy"
Cons: "Tv could have worked better"
Pros: "LOTS OF LEGROOM"
Cons: "They have a habit of not being ontime"
Pros: "Free Wi-Fi, TV Channels, legroom"
Cons: "Asked the stewardess to have a blanket and water she had not brought. Service was bad ."
Pros: "Nice leg room, snacks, drinks."
Cons: "It was freezing! Seat cusion wasn't very comfortable."
Pros: "Perfect landing and great flight!"
Pros: "Flight left on time and arrived on time. Good leg room in coach."
Cons: "In flight entertainment system was limited after leaving US TV signals. Movies were lousy."
Cons: "I paid extra to sit next to someone with poor hygiene and a 3 year old who cried hysterically the entire flight. Worst flight ever"
Cons: "When I went to check in for my flight all sets had been picked only the upgraded sets were available for an extra cost. So with saying that I went to the airport with out a set number think my family and I would get bumped, even if the email said they never over book their flight,this was my first time flying jet blue I wasn't going to trust an email so the hole time I was worried about that when I should have been enjoying my last day on vacation."
Pros: "There was enough leg room for a big guy like me so that was nice."
Cons: "The pilot was late arriving so we had to wait for him to show up then because we were late our flight got delayed again because of a lightning storm near the airport. Other planes who were scheduled to leave after us got to leave earlier than us so I don't know what happened there. After I was finally on the plane my headphone jack would not work. I know it's not my headphones because I had just used it before boarding for both my Nintendo and computer. Also, the buttons for the TV are on the armrest and if you try to get comfortable you'll change the channel. When the flight attendant came around she just propped a bunch of stuff in front of us and since it was dark I had no idea what I was looking at, ended up getting a very crappy bag of chips. Overall was a terrible experience flying JetBlue."
Pros: "I was about to miss the last bus home due to weather delay. the crew made an announcement asking passengers to let me get off first. Everyone did. They were amazing in every way."
Cons: "1. when there are delays...and the gates get super congested, you should a person directing people. 2. the majority of people at the gate, on board, making announcements – put their energy into speed and musicality in their voice. It should be about clarity. I know, they say the same thing 10 times an hour...but I want to get what they are saying...particularly if it's about safety."
Pros: "Flight attendant was pretty"
Cons: "Was 6 hours late. Pretty ridiculous."
Pros: "Flight was pretty seamless, lots of room."
Cons: "Nothing bad to say"
Pros: "The entire traveling process"
Cons: "Nothing at all"
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Cons: "They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free."
Pros: "The crew could not have been more helpful and pleasant making the delay bearable as they were overtly communicative w all via text, email, and in person keeping is updated! HIGHLT RECOMMEND and will definitely be flying again. :)"
Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"
Cons: "Departed an hour late, waited at the plane."
Pros: "Swift boarding & attentive staff members. I'd like to commend xiomara on a job well done. She was very kind, polite, caring, personable & helpful. She infused humor in conversating with the passengers & made the trip very enjoyable. JetBlue needs to do whatever is needed to keep her."
Cons: "It was all good"
Pros: "This flight was okay also, but staff wasn't quite on the level of the prior flight that day. No complaints. I am definitely looking into future trips on Jet blue."
Pros: "Pilots made for a great flight in horrible weather conditions"
Pros: "Not much"
Cons: "Checked in online, but no gate was assigned. When I asked the person at the desk what gate I was to board at, he looked up the information as if I was asking him for the access code Chase's bank vault. He didn't even write it down even thought he had a pen in his hand. Apparently, at customers, we are not suppose to get this information and it's a burden on the employees to give it. Again the flight was late and while I know it was due to weather, we were seated in the plane and sat at the gate for more than an hour. Apparently, we were not cleared to be given an update. Once again, the speakers at the seat didn't work. Apparently, this is a constant problem with JetBlue"
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Cons: "Delay and 4 hours in the craft upon arrival to Chicago"
Pros: "Clean plane , immaculate uniforms and very cordial and respectful and responsive crew!"
Pros: "Lost both luggages now I have nothing and still do not know when I have my luggage."
Pros: "the stewardess was extra friendly with my toddler loved the extra leg room compared to other airlines"
Cons: "my toddler found a used vomit bag that a previous passenger left in the pocket behind the seats. He put his hand in and made a mess, getting it on the floor and his fave blanket etc. and when i nicely told the stewardess about the mess on floor and the reason, we weren't offered anything for cleanup"
Pros: "comfort of seats"
Cons: "Morons at Jet Blue took me in wheelchair to wrong gate and left me there, but for someone passing and asking me the flight I was on and learning the Gate had changed, which was not announced at Gate E2 I would probably have missed my flight."
Pros: "Good flight. The staff was nice, especially Chris. Nice to see complimentary beverages and snacks still offered on domestic flights."
Cons: "Seats are terrible, and getting worse every year, but thats coach on all airlines not just Jet Blue. Hard armrests, weirdly shaped bucket seats which are appalling in any other position than straight up with 90 degree waist bend. Thats not how humans sit for extended periods of time. A 5 degree recline is not a recline; its a joke. At least the tray table was bigger than my phablet, unlike Spirit where the napkins look like tablecloths on these ‘tables’. Overall, it is better than the cheapest airlines."
Pros: "Great flight awesome Crew"
Cons: "Cold lol"
Pros: "The television - to drown out the cries of all the screaming children"
Cons: "The plane left late due to maintenance problems, so we had to sit on a plane with no air conditioning - in Florida for and hour. Then, as the stewardess was serving drinks, she spilled the entire tray. A can of Coke exploded and soaked everyone on a three row radius. She did very little to address each passenger who was covered in the coke. I was wearing white pants which had coke stains all over. Liquid ran down the aisles getting all of our bags wet. She never said anything to us!"
Pros: "The crew"
Cons: "The plane being 4 hours late and then arriving in Chicago only to find out we have to taxi for 30 minutes because there is no free gate for us. I’m really tired and should have been in bed 5 hours ago"
Cons: "There was uncertainty about departure time. The departure time changed several times. Landed in Chicago 3 hours late at 3 AM."
Pros: "The food was good"
Cons: "No comment"
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Pros: "Snacks, TV, wifi, leg room - what's not to like?"
Cons: "Bit of an older plane, but still pretty good considering!"
Pros: "Friendly, dependable service from online check in (easy) , check in, to flight. Very enjoyable. I flew Miami Doha non stop"
Pros: "The ladies at the gate were able to provide us with the best updates and tried their best to keep everyone calm and answer as many questions as possible and were constantly checking for updates. They also provided water and chips for us where no one else was trying t do anything at all."
Cons: "The flight was delayed several hours due to mechanical issues in the cockpit. Why they would think we would want to fly on that plane after the pilot refused the "fix" and left because he and his crew "timed out" because we waited so long. Flight was scheduled to depart at 8:26pm, we didn't depart until well after 1am. I got home at 6am! The ladies at the gate were awesome, however the "supervisor, Armondo Gonzalez Figueroa, only came to restate what had already been said by the gate agents, did not have ANY answers, did not offer any solutions, barely answered any questions, and stopped the gate agents from removing blankets of the plane to provide to the many many passengers who were waiting there freezing. The compensation offered was a joke. HORRIBLE EXPERIENCE!!!!!"
Cons: "I had everything plastic wrapped from Ft Laud For security .... Once I arrived at Islamabad airport , I saw all of my bags were unwrapped and open zippers , once I checked 85% of my personal items and expensive items were missing!!!!! So frustrated with the flight! TSA has left checked bagged cards! Who do I complain to?"
Pros: "The free wifi"
Cons: "The tv"
Pros: "The entertainment aboard"
Cons: "The flight was delayed 45 min,Weather was fine:("
Pros: "Puntuality and price/ value"
Cons: "No snacks, poor entertainment"
Pros: "The flight despite being late was smooth and the crew great , I bought extra space so I was not like a sardine ...."
Cons: "The check in , again without luggages to check in , no one to help around the airport with the self check in ...."
Cons: "The flight started boarding late and we took off late. We arrived at our destination 30 min late"
Pros: "Very nice crew!"
Pros: "Flights reached the destination before scheduled arrival"
Cons: "Chicago airport is a mess. It took us about 3 hours from exiting international terminal to domestic We managed to board a flight just before the gate close. Literally running in the airport. I believe there are people who missed the flight"
Pros: "Great entertanment system and nice complimentary drinks including liqour."
Cons: "Seats a little cramped in coach"
Pros: "Best landing I’ve experienced recently!"
Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."
Pros: "The flight was great. Lots of movies to choose from. Food was pretty good too."
Cons: "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."
Pros: "I made it"
Cons: "I had to run for all its worth."
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Cons: "Flight delays and cancellations."
Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Cons: "Legroom was a bit cramped for a tall person"
Cons: "Bought 2 tickets but seats weren’t together poor service"
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Pros: "Should have booked AA instead of BA."
Cons: "AA couldn't find BA reservation. poor integration of services"
Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"
Cons: "Our bags were lost going to Rome for a wedding and our cloths were in the bags for the brides father and sister bridesmade. No updates and the have my phone number and email address. You would think it was 1968 or something! Unacceptable in this day and age of communication! The wedding is in 48 hours and can’t find our bags? All this was explained to the airline in Rome the baggage handlers etc. etc. still nothing. Absolutely amazing and disappointing!"
Pros: "Great service."
Pros: "Fast reliable two thumbs up!!!"
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Good and entertainment"
Cons: "I have short legs so the long flight was uncomfortable. A stop of some sort would helpnif offered"
Pros: "The helpful steward"
Cons: "The bumpy ride"
Pros: "excellent flight. on time and no issues"
Cons: "Although an email was received 3 hours before departure that everything was on schedule, we were told when checking in our whole itinerary had been changed to leave the next day. We had not been contacted and we missed our daughter’s professional basketball game in France. This was the reason we bought the tickets from Kayak to begin with. The cancellations were happening with British Airlines and they were not working with American Airlines to help us out to get to the game on time."
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "Comfort and food"
Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Cons: "gate assignment took too long"
Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Pros: "Easy flight, friendly crew."
Cons: "Girl next to me being sick the whole time"
Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Cons: "Nothing at all"
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."
Cons: "Not very helpful in rebooking"
Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Cons: "Sticking me in the middle row"
Cons: "The crew was rude and were just sassy."
Cons: "That it got cancelled"
Pros: "It's a good flight but the crew in Mexico City is really bad"
Cons: "Good flight experience, but the front desk in Mexico they are really mean. I request to talk with the manager to give me solutions but the manager was the worst. The manager show lack of experience and he was unable to give me solutions. He give me more problems than good news."
Pros: "Flight was fine"
Cons: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"
Pros: "Everything was just fine. I liked having my own seat in my own row."
Pros: "Flight was on time and crew was efficient"
Cons: "Coach cabin is VERY cramped, but that's the way things are now. Would be nice if an airline figured out how to make flights comfortable for everyone rather than those who can afford first class."
Pros: "Flight was delayed because of bad weather in Chicago, but I was able to make my connection without problem"
Cons: "All is good"
Pros: "Quick boarding and on time take off"
Cons: "The new fare basic coach doesnt allow carry ons even for money! I had to check my carry on for $30, unlocked with all my medication and valuables. I had NO idea I couldn't take a small carry on. That's insane. Worse than Spirit, which is not saying much. At least you can pay for a carry on with Spirit. They forced me to check my unlocked bag. United used to be one of my favorites. Its lower than Spirit now. Beware!"
Pros: "The service excellent on the plane."
Cons: "no aisle seat"
Pros: "It was perfect"
Pros: "Nice flight"
Cons: "Delays. Price I paid was higher. Later cheaper flights arrived earlier than mine."
Cons: "Layoverof 3 hours"
Pros: "The flight taking off on time is the only good thing."
Cons: "They forced us to pay for a checked bag at the gate even though the person who checked us in said our bags were okay to board with. They charged more at the gate."
Pros: "The flight attendants were fairly nice and understanding .!"
Cons: "At first the flight was okay with minimal tuberlance , later in the flight the pilot seem as if she lost control at one point . Not to mention the landing was by far the worst landing ever . We were late and the landing was horrible , I thought we were going to crash. On top of that we were late which was a big inconvenience to find out my flight was a four hour delay and I had to be at work. I'm very unhappy . No reimbursement , no change of flight no courtesy flight. This is my first time flying and I'm NOT impressed at all.! I watch the girl throw around our luggage with mine being damaged as I watched her throw my bag around .! That is unfair and by far the worst experience ever!"
Pros: "Great service Stewardess was amazing"
Cons: "I didn't like watching the news and seeing you drag a man off the plane to accommodate your employees. That was heartless."
Pros: "United Provide good service"
Cons: "The flight delayed"
Pros: "Had to buy tickets last minute and Kayak was the only site that provided multiple airlines with Reasonable ticket prices. United had the best price at the last minute."
Pros: "Our seats weren't changed on us, as it was going to Florida"
Pros: "I have no complaints. On time, easy peasy!"
Pros: "I didn't like anything"
Cons: "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
Cons: "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
Pros: "friendly staff"
Cons: "seat in last row of plane. no outlet under my seat for charging. listened to flight attendants conversation the whole time. in flight entertainment system was not working on whole plane and could use the in-app entertainment either since it was assuming we had a working infotainment system. seat would not recline"
Cons: "Fight was delayed over an hour, gates kept on changing and waited an hour to check in and get our tickets."
Cons: "I was in Group 5, and by the time boarding was complete with group 2, there was no more room in the overhead bins for carry on luggage. This meant that Groups 3-5 needed to gate check carry on bags and then pick them up in the Baggage Claim at ORD. This added unnecessary time to the end of my journey. I'll look around at other airlines before I fly United again. Jet Blue, on the other hand (from ORD to FLL) was great!!"
Pros: "The only problem is that United ticket counter did not let me check my bag for free! I hv united visa credit card & i thought that was one of the many perks!"
Cons: "Fll united club"
Pros: "We left bfore time and we arrive befor schedule"
Cons: "Row boarding i was group 5 which boarded last and they forced every one to check his carry on due to no space even if the carry on is small."
Cons: "The seats didn't bend back to be comfortable. Only 1 inch!!! The back was restless"
Pros: "Nice flight and on time."
Pros: "Friendly crew, easy boarding"
Cons: "Small uncomfortable seats"
Cons: "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."
Pros: "Flights took off and landed on time."
Cons: "Flight home was moved an hour early when I checked in. Gate attendant offered me a $500 voucher for taking the next flight...and then ended up putting me on the early flight anyway and gate checking my luggage. I really wish I got both the voucher AND to hold onto my carry-on. And then, leg room on that flight was so bad. I am only 6ft tall and was squished in like a sardine."
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "No delays."
Cons: "No complaints."
Pros: "The crew were professional"
Cons: "The worst thing is that they schedule a CRJ-70 on this flight. This would be tolerable if the obvious alternative was a turboprop, as if Montreal were a small town, like Flin Flon. But it is not; it is a large and important city, and it stinks that the demand is so low that airlines must use small aircraft on these routes. Is it because Canadian taxes are so high on airlines that fares in turn must be high and not stimulate demand? I can't think of any other reason connecting cities this size would be on crappy little aircraft rather than on at least an A320/737 family aircraft. The problem is that there is not enough room in the overhead bins to fit rollaboards, even small ones like mine. So they have to "gate check" the bag, which does not always reappear at the gate at the destination. Less bad than the choice of aircraft was the fact that after we pushed back, they couldn't get an engine started, so they cancelled the flight and reaccommodated us on a later flight."
Pros: "Economy Plus is OK and crew is fine."
Cons: "Food is absolutely atrocious on US airlines."
Pros: "Crew was very cooperative."
Cons: "Seats were not together we were 3 kids and 2 adults all seats were separate. Crew solve the problem anyway."
Pros: "Everything was great and the trip was on time perfect"
Cons: "I would like to see free movies added to the flight like American Airlines have."
Pros: "on time arrival"
Cons: "power outlets were present but not functional. A real pity as I counted on it for my long trip to keep my portable devices. Lounge in Chicago does not have many outlets either and the next plane to Brussels either. This prevented me to keep my devices up along my trip preventing to work or watch movie as I wanted."
Pros: "I liked that I had an assigned seat."
Cons: "The teams of employees walking up and down the gangway to check people's carry on baggage. The carry on baggage police. They have a whole system set up to harass customers and strong arm them into paying more fees. So lame. Also we are all sick of baggage fees, paying for wifi and paying extra if you don't want an aisle seat."
Pros: "Checking in at ticket counter was easy, service was accomdating for mom w disability. Love the option abt free ck bag for carryon. Very happy with change of flight option when original lay over was canceled. Love the text message update"
Pros: "It's was fine no issues"
Cons: "Too close of a connection flight."
Pros: "Boarding was smooth-they didn't run out of overhead space"
Cons: "Crew member at gate told me there were earbuds free in flight. I told her I forgot mine and would buy some beforehand but she asked someone else who also said all passengers get earbuds. So I boarded and asked inflight and was told no, not even available for purchase."
Cons: "Not having outlets on plane and no TV screens"
Cons: "Flight attendant "China" - needs to be doing something else - she was not interested in her job."
Pros: "The attendant at the boarding counter was very helpful."
Cons: "As we are flying international and had a single itinerary, They didn't allow two checked in baggage's inspite of repeatedly explaining them that we have to take connecting flight which allows two checked in baggage's for each person."
Pros: "Didn't get sick lol and felt very comfortable. ☺"
Pros: "Friendly staff and in time flight."
Pros: "Thank you Kayak for such great prices. This was my first time traveling on United aND I was very impressed by the great service abs friendly atmosphere. Thanks to the affordable price I was able to visit my family for the holidays. After all the bad service I always experience from Spirit Arlines this was quite a change. I always travel withe spirit because I can afford the high prices from the other airlines and they stole my belonging s from my checked in bag on one occasion and the customer service is the worse ever. Thanks to Kayak I am able to afford traveling with other airlines."
Pros: "On time, clean, great service"
Pros: "seats excellent service"
Cons: "Called ahead after landing to say we were on our way to connecting flight. They told us to run to the gate, which we did and got there just after they closed the door to the plane. All I got was a unsympathetic "sorry we just couldn't hold it any longer" after being told to run to the gate and they know we were on our way. That 2 minutes caused 10 more hours of flight delays and cancelled flights for us. Terrible."
Cons: "The seats were uncomfortable for a 3 hour flight."
Cons: "We booked Fontier for our trip coming from Miami and flying into Chicago, months ahead of time. This flight was booked to return home after our debarkation of the Carnival Victory Cruise. There was an unfortunate event that occurred while we were aboard and only about 40 minutes away from being back in Miami; 26-year-old Thomas McElhany had gone overboard. Although we were close to the Miami port, The Carnival Cruise made the decision to turn the boat around in search for the missing persons body. We had absolutely NO control over this. After calling Frontier and explaining the situation, they refused to accommodate us, stating that they could not find another same-day flight for us and that we would have to also pay a cancellation fee of $99. Although many of our friends and family and even several other members aboard were able to be reimburse for their tickets with different airlines, we were stuck trying to scrap up enough money to get back home on a new flight. Not only was this emotionally draining as the situation created complete chaos aboard, it was financially draining, causing us to have to ask family to help to pay for our return home. Frontier could have done better in their attempt to accommodate us due to circumstances beyond our control. The only option we were given was to stay in Miami for two days and then fly out, only after paying the cancellation fee and paying the difference for a new flight. This too wasn't an option, as we would have had to stay on the streets of Miami, as hotels (for two days), cost. What was to be a great vacation turned into a nightmare and the airline that we hoped and prayed would be our saving grace, completely abandoned us. We are still trying to recover both emotionally from the situation that occurred aboard, and financially after having to book with another airline with money we didn't have."
Cons: "I got a notification that my 11:20AM flight from MIA to ORD is delayed for 5 minutes. Upon arrival in airport, I was told that there's a mechanical problem with the plane in ORD and that the plane hasn't left ORD (flight time 3:20). Thankfully, we had a place to stay for a day so we asked to be re-booked for the flight for the next day. Others took a refund and went to book a flight on a different airlines. Others had to wait until arrival of equipment and their plane didn't leave until 8:15PM that day (meaning they had to be in the airport for 9 hours!) I understand that the airline has limited amount of equipment and crews, but earlier notification would have been appreciated"
Pros: "Frontier does poor job of giving info ... i never know what to expect. Their online process was not userfriendly .,. I didnt know if i properly paid for extra room snd baggage ... some seats lean bsck, some dont .,. They charge for evrrything so it really isnt a deal either"
Pros: "Arrived safely"
Cons: "Additional costs for - EVERYTHING! Uncomfortable seats - even the ones you pay extra $$$ For! Inefficient baggage check-in Miami."
Cons: "Paying for carry on bags is a rip off. I will avoid frontier in the future because of this."
Pros: "Clean plane. Great flight attendants. On time flight."
Pros: "Availability to purchase larger front seats."
Cons: "Luggage was left at initial airport and has to be sent 12 hours later to hotel in Miami. Staff were also kind of rude and looked tired."
Cons: "Cheap initial cost but they charge for everthing. A budget airline, including employee numbers. 2hour line to check in, and entire passenger group waited over an hour for baggage to arrive at luggage carousel at destination. Won't fly them again."
Pros: "Very nice people and on time both ways"
Pros: "Everything was on time and no hassles, recommend paying for bags before trip to save money, only one personal item is allowed for carry on at no charge"
Cons: "Seats had little leg room and they did not recline. All food and beverage was extra money"
Pros: "The attendants were all very nice and professional"
Pros: "I liked the price but class of service given.....i would gladly pay more. I arrived at the ticket counter at 9am to a line of people with 12 empty counters.We were told by other airlines and security that they open at 9:30.Finally some came at 9:45...and then only one person. Also by the time I added an additional 65.00 for baggage my flight ended up costing more than if I would have taken a classier airline."
Cons: "We had to pay $45 for one carry-on piece of luggage. There was a $3 charge for a bottomless cup of coffee during the flight. The only free service was a cup of water. The flight attendant never offered a refill of the coffee until I asked and there wasn't any coffee left."
Cons: "Our flight was cancelled and we were not notified prior to arriving at the airport. We had to book our flight with another airline that resulted in a higher cost. It would have been nice to receive notification that the flight was cancelled prior to departure."
Cons: "they canceled the flight 2 days in a row everyone was flying had to book a southwest flight. and they only give a partial refund. do not use them."
Pros: "I liked everything about my Frontier experience. The seats were comfortable and I had plenty of leg room. The booking process was smooth and all the extra fees were explained. Since my price was so low, even with extra baggage fees, it was a bargain. I would fly Frontier anytime."
Cons: "everything - snotty flight attendants on the way back Customer Service phone lines totally unacceptable. Cheap in every sense of the word - NEVER AGAIN"
Pros: "Absolutely nothing"
Cons: "Worst experience of my life with an airline. Will never, ever fly with this airline again. Worst customer service. Customer help does not exist. Tried contacting them on two separate occasions. I waited over 30 minutes both times before becoming frustrated and hanging up, which is exactly what they are counting on. Will more than likely go under in a few years. Good riddance."
Cons: "Our flight was cancelled twice and solutions were handled poorly by frontier's customer service. I will never fly with this airline again."
Cons: "I wish the seats were able to recline for comfort. Other than that I really enjoyed my flight."
Pros: "Really nice people at counters when checking in with out bags."
Cons: "Flight attends on the flight back from maimi was horrible and had a bad attitude....would.never fly again."
Cons: "Seats tiny n don't recline. Beverages were for purchase--- really? Is a soft drink that expensive? Never frontier again"
Pros: "The crew was fantastic very accommdating and friendly and i arrived at my destination ahead of schedule always a plus!"
Cons: "Eventhough i paid for the more roomier seats, it was still a tight squeeze. Next time I'll choose seats by the wing or thr very first rows."
Cons: "The added charges for seat selection, baggage, and carry-on bag. No complimentary snacks during flight. But they did offer a glass of water when asked if anything is complimentary. The personnel at the check-in counter were rude and not very kind. Acted as if they did not want to be there."
Pros: "Everything was on time. The seats were comfortable. No big issues."
Cons: "You have a box to measure carryons at the desk and the representative said bags needed to fit it, but they never checked bags as they were brought on board, and many of them were way over size. That leads to a shortage of space for those of us who used correctly sized bags. You need to enforce the rules. The copilot's announcements were mumbled and very quiet. You could hardly hear them. The pilot's announcements were fine."
Pros: "It was fairly quick"
Cons: "Cant bend back the chairs"
Pros: "No frills on this flight. I did not partake in the food or beverage services nor did I check or carryon any luggage but the flight was relatively smooth and seats were of average comfort but all of it was worth the great price I paid for the quick trip"
Cons: "No cup holders and my seat didn't recline so I couldn't sleep."
Pros: "No frills, good service."
Cons: "Everything is an a additional cost"
Pros: "The friendliness of the flight crew"
Cons: "Cramped leg space"
Pros: "The plane did not crash. That is the only positive aspect of the trip I could come up with."
Cons: "I paid for my checked luggage, which was expected and fine, however I was told my carry-on bag was okay but it was not. After my ticket had been scanned at the gate and I was already halfway down the gangway, a gate agent began yelling at me to come back. The other passengers looked at me like I was a criminal or something and it was quite humiliating. The agent said (rather rudely) that I had to pay an additional $40 for my carry-on. I explained that I was told the bag was fine when I was at the ticket counter but they did not care. They further informed me that I was paying $10 more for my bag than I would have at the ticket counter, leaving me feeling scammed. I emailed the company immediately upon arrival, explained the situation, and asked for a refund of the carry-on fee given the unusual circumstances. I was flatly refused. Horrible experience, horrible employees, horrible customer service, horrible airline. Their ticket prices might be low, but that only seems to be to lure customers in so they can be tricked and swindled for more money. I paid more for my bags than I did for my ticket!! This company seems to operate on a "bait and switch" business model and through some research I did on them following this experience I found they already have compliants against them to the Better Business Bureau. AVOID THIS AIRLINE AT ALL COSTS!!!"
Pros: "If I didn't feel like I was price gouged with all the hidden costs I would have enjoyed it"
Cons: "Advertising is misleading, $216 turned into $550+ Ruined our whole trip"
Pros: "The passengers."
Cons: "How long it took us to land in Chicago and the fact that we were lied to about the situation. My Brother had landed in Chicago, but the captain was informing us that all were in a hold over O'hare."
Cons: "Our flight was delayed twice without any explanation available to us. Horrible!"
Pros: "How cheap my flight was and boarding the plane went smoothly"
Cons: "That I have to pay $35 for my carry on...no other airline does that! And charging extra for window seats? Absolutely ridiculous."
Cons: "I expected because of the cheap price of the plane ticket that I would have to shell out some money for my baggage but I assumed that Frontier followed normal airline guidelines and allowed customers a personal item and carryon. It was not until the time I decided to check-in (I decided by the way, the intermediary site did not notify me of a check in or anything) that I discovered that carryons were not included. It was during checkin that I also discovered that picking a seat, any seat, cost money. I have never before encountered this, not on any airline. When I got on the flight the tray table turned out to be slightly smaller than my hand, which as a fairly small woman, is not very big to begin with, so it was entirely inadequate to support my laptop. I did try but I could not even get the screen open at an angle which allowed me to view it. Lastly drinks on the flight were not complimentary as I have experienced on all other flights. Perhaps I am spoiled but I found it highly disappointing that I could only be expected to receive water. In summation, never again will I fly Frontier"
Pros: "Crew and all staff members were terrific!"
Cons: "Seats don't recline. But that could be the Norm these days"
Cons: "I fly quite a bit. Take off was very rough. Also I have TSA Pre check but Frontier doesn't seem to have this so that was inconvenient."
Pros: "Frontier is the new breed of airlines that will soon be charging you for the air you breath on the plane! There is nothing I can recommend about this airline. Every step of the process involves additional charges including charges for seats, early-check-in and carry on luggage…. carry on luggage is an additional $40.00!!! Many of the other passengers felt misled and this resulted in a number of frustrated, angry and disappointed people at check-in."
Cons: "All of the concealed extra charges; seats were too small for an average adult."
Cons: "Folks at the counter were rude"
Cons: "Had to pay for carry on and water. What a joke!! A unruly child was screaming and pounding on the back of my seat and there were open seats up front so I ask a attendant if I could move up. The attendant told me according to FFA regulations I needed to stay in my seat. I FOUND OUT LATER WHAT SHE TOLD ME IS TOTAL BS!!!!! Never again Frontier!!!!"
Cons: "Crying toddler kept hitting my daughter's chair and when my daughter asked the flight attendant of she could move to an empty seat, she told her no. Will never fly frontier again"
Pros: "The fast boarding"
Cons: "The price of the flight did not include information about the luggage and seat fees. As a dependent of an active duty service member, I have never had to pay for luggage. Ever. And to have to pay for a seat on the plane, an additional $150 round-trip for luggage and pay for water on the flight too, it made me very angry. I will never use Frontier Airlines for any or my travels, nor will I ever recommend that anyone uses them either. In fact, I have already told friends and family to avoid Frontier because they are a total rip off!"
Cons: "Horrible airline. Worst customer service and do little to nothing when it comes helping you out"
Pros: "Time of travel, we arrived earlier the the scheduled time"
Cons: "Little bumpy but otherwise good"
Pros: "Staff definitely friendly and helpful"
Cons: "Bag fees it's a nickel and dime process"
Pros: "Seats were awful"
Pros: "The worst flight I have ever had. Most uncomfortable seats I've ever sat in. I will never ever fly this airline again. They also charge for everything. Everything had a fee. Horrible experience. I guess AA is the best."
Pros: "got me in the air and landed"
Cons: "delays, delays, delays. Almost two ours sitting in the plane after landing, waiting for open gate!!!. No more Spirit. So what, if they give you cheaper ticket? They hit you with $50.00 baggage fee, and your savings is gone, but horrible service always available."
Pros: "The staff was extremely helpful in trying to handle boarding issues that could have been resolved with upper mgmt just allowing more workers during peak time instead of operating at "bare fare" as they like to say....."
Cons: "Spirit is worst airline ever flown, worse than Caribbean flights. Checking was horrible. Flight is uncomfortable, planes are horrible. I am never flying Spirit again and will spend $30 extra to fly a normal airline."
Cons: "6 hour delay"
Pros: "I liked non stop flight and very nice and funny lady flight attendant"
Cons: "I didn't like paying for baggage and any kind of beverage and snack."
Pros: "When the flight was over"
Cons: "The seats suck. They'll charge you for everything and their allowed carry-on bags are hilariously small. It was my first Spirit flight. And my last."
Pros: "Boarding was very orderly."
Pros: "The entire experience, from check in, to baggage, to crew was completely different from the flight to FL. Ft. Lauderdale team was excellent; efficient and personable."
Cons: "Crew and overall experience on flight from Chicago to FL was horrible. Lazy, unengaged...really disappointing and unprofessional crew. Spirit will never be my first consideration again."
Cons: "Very bad customer service. The staff were unable to help due to rediculous policies."
Pros: "The seating felt roomier. Perhaps it was the location. F5"
Pros: "Flight arrived quicker than scheduled"
Cons: "Got stuck at gate because no gates were open upon arrival"
Pros: "Premium seating well worth it. But carry on fee with top end seats doesn't make sense"
Cons: "Flight was delayed 2+ hours"
Pros: "SMOOTH RIDE"
Cons: "THE DELAY IN CHICAGO."
Pros: "We landed safely."
Cons: "Table trays were super tiny, there was basically no room in the seats, only one bathroom was available so there was a line. Once we landed we had to wait in the plane for almost an hour until we started to deboard."
Pros: "Price of the ticket and I say that half heartedly because I was threatened with almost having to pay more"
Cons: "I was harrassed about the size of my bag even though it is always my carry on and I have had no issues before. The flight was ok. The landing was something I had never experienced. We were basically let out on the runway and had to walk up 2 flights of stairs just to get to my gate. And the plane was 45 mins late."
Pros: "The price upfront. Refunding of seat and bag fee."
Cons: "The hidden fees. Not being able to check-in online which caused me to stand in a long line and being told that I won't make my flight cause I'm not checked in. Not happy."
Pros: "Crew's behavior and the firmess in seats and legroom inspite of non reclining seats."
Cons: "Non reclining seats. Should at least get something to munch or drink for the flight. Shows airlines won't spend $1on each customer."
Cons: "Had to miss this flight because previous Spirit Flight was delayed and spent 8 hours at the airport. Never taking Spirit AGAIN."
Cons: "The flight was rescheduled about 5 times. No one could give any information about the issues. It was totally disorganized."
Cons: "non reclinable sets in row 4.... Are you kidding? Why did I settle for this? I will tell you why I needed a last-minute direct flight to Chicago from Fort Lauderdale"
Pros: "Every time I fly with Spirit they seem to single me out and try to make me pay $100.00 dollars for a Cary on witch here's a perfect example my husband flys with Spirit all the time and I decided to take his personal bag for my flight to Chigago so no one will aggravate me but guess what they still did I can't win with Spirit I don't know why they do that to me maybe I just look to good to be in their airline or to rich I can't explain it but it's sad that they should have better managers to handle Thair passengers better my biggest complaint would be when u flew out of Atlantuc city with my husband and son headed to Dallas and was stopped at the entrance of the gate boarding the plane the manager in charge asked me to pay $100.00 dollars for the carry on I explained that there were 5 things in the personal item but he still continued to argue with me my husband and son boarded the flight with bigger bags thAn I had but I didn't want to couse trouble for anyone else on that flight si I decided to ask a vendor near by if he had a plastic bag that I can have to put my pijamas and a change of clothing that I had so that's what I did and left my carry on witch meant so much to me be couse my grandmother had gave it to me when I was young so I really tried to complain to spirit back in October 15th 2015 but it was impossible to get to someone who listens anyway I can't stand spirit after that but I still fly with them not couse they are good or nice they suck but they are with in my budget when I need to fly so don't expect anything for nothing from Spirit I don't ! Ps I'm sure if someone of authority sees this revew can look through your computers and see that what I said was all true and I'm sure they have camaras at the Airport that you can review and see what I said was true ."
Pros: "I eventually got there."
Cons: "The flight was delayed, the attendants were rude and nothing was done to compensate my time"
Pros: "The price."
Cons: "The tiny seats I had to spend money to upgrade my seat."
Cons: "Huge line over 1 hr just to drop off a pre checked luggage"
Cons: "The fly was delayed. It's too expensive. Have to pay $50.00 per bag each way and $8.00 per seat. It's too much money. You don't get water or cofee. Have to pay for everything. You don't save at all. Tickets were over sold."
Pros: "Planes were new"
Cons: "My international flight was cancelled at the last minute instead of just delayed. Said they would refund my flight and took over a month and several phone calls/complaints to make it happen. They get you with all the extra fees! Ended up spending twice as much overall since I had to rebook one of my flights on another airline at my own expense. My flights that weren't cancelled were all delayed, anywhere from 1-4 hours. I will not fly Spirit again."
Pros: "No delays. Good communication.Non-stop service."
Cons: "Plane was way too cramped. There are so many rules with Spirit that you can end up spending the same as a major carrier if you are not on top of things.Hidden charges. The hub at Ft. Lauderdale has several Spirit flights leaving close together so it makes for a long security line."
Pros: "Everyone was pleasent, the attendants were awesome! The overall flight was smooth and on schedule! Not what I expected from the stories I've heard! I'd definitely fly spirit again! :)"
Cons: "The seats could recline a little haha"
Pros: "I arrived alive"
Cons: "Online dialogues confusing, misleading and unnecessarily forces personal information for marketing purposes. Flight was late. Seats were uncomfortable. Check-in at airport kiosk tried to charge for my carry-on dishonestly. I promised myself I would never fly spirit again but went for a lower price this time. My mistake. Spirit is horribly managed top to bottom"
Cons: "Only use spirt if you have no bags and no money...that's what I was left with..."
Cons: "Plane wasn't the cleanest. Family next to us with three children, two that cried almost the entire flight. 1 kid was practically in my seat. Poopy diaper that the parents didn't change the ENTIRE FLIGHT so it smelled awful. Small seats with no space. Also received different seats than the ones I originally purchased."
Cons: "Too many fees"
Pros: "La tripulación muy amable"
Cons: "Pagas barato el vuelo pero te cobran por el equipaje igual que un vuelo y encima me abrieron la valija y me faltaron cosas... los asientos muy estrechos por lo menos si ofrecieran una almohada ja!! mi peor vuelo en la historia... aparte estaba retrasado tuve que esperar 1 hora ..."
Pros: "Crew and Flight Attendants were spot on. Flight was smooth and uneventful after leaving the gate. There is no (complementary) food nor entertainment on this flight, however, there isn't an option not to rate it."
Cons: "Flight left the gate an hour late."
Pros: "On time"
Cons: "Seats way too small. By the time you pay for bags you could have purchased similar fare on real airline"
Cons: "Hidden bag fees. The fact that carry on costs more than checked bags is ridiculous. No matter what you do to expedite, you're stuck standing in a long check in line. I didn't realize that a seat with a little recline was a frill."
Pros: "worst airline ever!!!"
Cons: "Customer Service, Baggage fees and more"
Pros: "Leg room in the front."
Pros: "Nonevent flight, just what I expected."
Cons: "Long lines at security!"
Pros: "Nice that they significantly dimmed the cabin lights at night. Boarding went smoothly"
Cons: "Seats do not recline so difficult to be comfortable."
Pros: "Crew was pleasant and professional (when they weren't being forced to hawk credit cards)."
Cons: "Plane smelled horrible. Worst-in-class legroom. Ads everywhere. They try to get you to open a credit card while you're still on the plane. The flight looks cheaper on paper, but if you bring a single carry-on (yes, carry-on, they charge for it), it wipes out the price difference."
Pros: "Crew was super nice and helpful"
Cons: "Leg space was small but expected"
Cons: "the service was terrible, the flight went ahead .. I could not take that flight was a horrible experience .."
Cons: "Hidden fees everywhere, uncomfortable seats, flight was late."
Pros: "They had to change our plan and than half way through boarding they closed the door and said they had to let an international flight that had just landed deplane before we could continue to board."
Cons: "None of this was really bad. Just what had to be done. I would definitely fly Spirit again."
Cons: "The checkin process for bags was very poor. Lines were out the door, and there was chaos in the area. Attendants yelling for flights, etc. Very inefficient manner, then passengers had to hurry - but with security requirements, it was still slow."
Cons: "Web site was VERY difficult and time consuming to use. I waited on hold for over an hour to get a live representative to help me. Flight was uncomfortable and departed hours late. It obviously arrived hours late and when we reached the arrival gate, the crew was unable to open the door for nearly 20 minutes. Not amusing at 1:30 in the morning. Never Again."
Pros: "Should have a bit on the flight: Snack Water On time"
Cons: "Quite Cheap price"
Cons: "almost everything., three flights , all were very late on departure"
Cons: "Spirit is the worst airline on Earth. Period."
Cons: "Lie's about pricing, seats do not recline, fares are very pricing including bags and assigned seating."
Airlines flying from Florida to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights