Daily cleaning, installation of cabin HEPA filters on flights from Florida to Kalamazoo
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Scores according to KAYAK customer reviews
Pros: "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."
Cons: "It was at a good pace"
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Cons: "The website could work for starters"
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Pros: "Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated"
Cons: "Nothing I can think of."
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Cons: "Being on time."
Cons: "The WiFi"
Pros: "new airbus plane. great luggage bins"
Pros: "The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!"
Cons: "My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing."
Pros: "Fine, courteous"
Cons: "The comfort of the seat, the food"
Cons: "Everything else"
Pros: "Took my carry on & checked thru Edinburgh. Now I have no meds, clothes or glasses. Very wrong. Others out on larger carry Ins."
Pros: "Nice ride, entertainment available and arriving a little early was a plus."
Cons: "Missed my flight do to TSA security my wife is diabetic this TSA agents/idiots looked like they newer seen insulin pump or insulin bottle and flight left 15 min early. So I'm in Tampa trying to get flight in morning to Cancun"
Pros: "No entertainment and no food other than snacks."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "Easy boarding, helpful crew, on time, informative pilot"
Cons: "Fewer and fewer choices for beverage and snack"
Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
Pros: "Although the flight was delayed, when it was time to board and take off, this was extremely efficient."
Cons: "Delayed flight. However, I know this sometimes out ot the airlines control."
Pros: "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."
Pros: "Great trips notifications"
Cons: "Barking dogs. 4 around us! Middle seat."
Pros: "Crew was great, helped us board fast after a delayed arrival and to avoid needing a crew change (FAA Regs)."
Cons: "Plane was a D-90? The plane was very loud with vibration noise at very high decibels during the whole flight. Because of the extended flight (3 1/2 hours in the air) due to a storm system, they should have offered more food to travelers."
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Entertainment in top notch... stewards were very pleasants"
Cons: "No complaints"
Pros: "Air crew was friendly and tried to get people settled as quick as they could to get back on time"
Cons: "plane was a bit late getting in so we left Tampa late fortunately my transfer gate was only a short walk from the arrival gate in Detroit so no issues catching my next flight."
Pros: "Not crowded. Short flight."
Cons: "The person sitting next to me what is not able to fit in their seat, therefore, he filled his seat and half of my seat. I don't think it's fair that I paid for a full seat and only was able to use half of my seat. I was incredibly uncomfortable the entire flight. I was pressed up against the window and against the stranger passenger that I did not know. By the end of the flight, my shirt and my pants are soaked with sweat, it was not my sweat."
Pros: "The crew was very friendly and had great humor."
Pros: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
Cons: "Late. No legroom"
Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"
Pros: "Excellent infotainment system"
Cons: "45 min queue to take-off"
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Pros: "The flight attendant was pleasant"
Cons: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Pros: "The updated food is a nice change to Delta and a positive one."
Cons: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."
Pros: "Friendly crew, navigation around storm, comfortable flight"
Pros: "The flight was good, but the flight attendants were friendly and fun making it better than usual."
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "Everyone was very polite"
Cons: "Too many seats hadn't been aside. It was an unnecessary wait in line for about 20 people to get their seat assignments."
Pros: "The pilot was funny and flight crew was friendly."
Cons: "What I didn't like was out of their control!"
Cons: "No screens in each seat."
Cons: "Boarding chaos at Miami airport."
Cons: "No entertainment options."
Pros: "Their Miami weather recovery of service during stressful & tragic times."
Pros: "Agents were very helpful"
Pros: "Long wait for take off. Everything else was great."
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Pros: "Screens on all headrests with free movies is very nice"
Cons: "More delays for our trip"
Pros: "Flights were on time. Airport was clean."
Pros: "all my flights have been ontime and they arrive earlier than the expected better late that never"
Cons: "no complimentary wifi"
Pros: "Good entertainment option"
Cons: "Very delayed"
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Pros: "Boarding staff helped in rearranging seats on request"
Cons: "No snacks provided only beverages supplied"
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Cons: "No have owned screen TV"
Cons: "The departure was delayed. And is unbelievable you are charging baggage"
Pros: "Staff was helpful. Trip was on time"
Cons: "I wish the aircraft was able to show movies."
Cons: "Gogo inflight entertainment"
Pros: "Efficiency and price"
Pros: "todo me gusto"
Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
Pros: "Everything was on time"
Pros: "Excelente la atención y los servicios prestados por la tripulación"
Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
Cons: "Boarding, food"
Cons: "Too cold!!"
Cons: "Food choices are pretzels or crackers."
Cons: "The service was terrible, 4 hour traveling and not food."
Pros: "On time."
Cons: "Separated from luggage"
Cons: "Boarded an hour late"
Pros: "Confortable and entairtement"
Cons: "The food"
Cons: "No refreshments"
Cons: "Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Cons: "I bought an upgrade seat for $22 and I was disappointed because the seat was worse then the seat I gave up"
Pros: "Everything was fine except what I didn't like."
Cons: "Damaged Luggage"
Pros: "Having arrival and departing gates close in proximity were helpful. The color coded terminals was easy to determine where to go."
Cons: "Delays are always bad point"
Pros: "It was excelle thanks to you"
Cons: "Puddle jumpers are the hazard of living in a third tier market."
Cons: "Horrible they transfer my bag to a different airport"
Cons: "No entertainment, no food."
Pros: "Service was really good. Everything on time."
Cons: "My tv was the only one not working in the entire plane! LAME!"
Cons: "I wish the WiFi worked better and did not break down."
Pros: "fligh attendence was kind"
Cons: "The set confort"
Pros: "Everything except the turbulence"
Cons: "less turbulenceE"
Cons: "100% of staff was rude and they love to nickel and dime you."
Cons: "Wider seats"
Cons: "Better communication about the constant delays"
Pros: "Quick time"
Cons: "Blanket and better gate management at landing."
Cons: "The TV control pads are a major FAIL. And all of the baggage charges are despicable piracy."
Pros: "The supervisor sent us a credit for the vomit in our seat."
Cons: "If there wasn’t vomit in our seats. They could have move non rev passengers to our seats and moved us into clean seats."
Cons: "The cs"
Pros: "That I made it to my destination."
Cons: "Slow and inefficient boarding, small seats, terrible WiFi, No overhead space."
Cons: "It was fine"
Pros: "Not happy with all the changes that happened without notice not to mention the disrespect on board"
Cons: "Substandard service"
Pros: "everythinf was geeat ! on time Departure and early arrival"
Pros: "Boarding was pretty fast and staff was nice."
Cons: "Probably the most uncomfortable seats Ive ever sat in on a plane."
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Cons: "The boarding process"
Pros: "The seat nice and comfortable"
Cons: "The pilot taking off was very rocky and landing was extremely rocky:(( not a very smooth flying pilot at all:(("
Pros: "Everyone was courteous....boarding was well organized...altough we left late we still arrived in good time ...landing very smooth"
Cons: "Nothing. ..i received great service"
Pros: "Everything was very smooth from beginning to end"
Cons: "Headphones plog did not work..."
Cons: "Not enough personnel at check-in area generates long waiting timenifnyoubneednassistance."
Pros: "Great service from take off to touch down!"
Cons: "No vhangibg table in 1st class cabin bathroom!"
Pros: "Arrived on time and early"
Pros: "Timely and comfortable. Landed ahead of schedule"
Pros: "Happy with all products & services."
Cons: "My seat"
Pros: "Very accommodating due to medicle issues."
Pros: "Poor. They forced me to check my luggage bag and now it is broken."
Pros: "Staff members were courteous."
Cons: "Support for all Android platforms needs to be updated."
Pros: "On time"
Cons: "Wasn't offered a snack. Was in the BR whe they were handed out."
Pros: "Every thing went smooth and everyone was great to me."
Cons: "Nothing this trip. Why didn't I get a survey about that ? It was through Kayak also. That was the trip from HELL!"
Pros: "Everything went smooth"
Cons: "Everything was great so no comments"
Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"
Pros: "Great service"
Cons: "Assent into Lincoln faster than usual pilot did not get to see pilot."
Pros: "Poor food selection, did not have sandwiches offered"
Cons: "Jolting, too fast landing"
Pros: "Texts about delays"
Pros: "Eugene is so easy"
Cons: "san jose airport parking"
Cons: "We had a two and half hour wait for the plane and no one could tell me anything"
Pros: "Everything went smooth"
Pros: "Smooth Trip MCO to IAD. No problems."
Pros: "Great price, easy to purchase thru kayak, change notification thru smartphone. Check in on smartphone, with electronic ticketing, was able to call United to add TSA fast pass/KTN, some reason kayak didn't have place to add when originally booked. Overall a great experience!"
Airlines flying from Florida to Kalamazoo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Kalamazoo
Masks required on board, masks provided on flights from Florida to Kalamazoo
Social distancing seating
Middle seats unavailable to book on flights from Florida to Kalamazoo
Testing for antibodies, testing for symptoms for flights from Florida to Kalamazoo
Waiving of change fees. Search flexible flights from Florida to Kalamazoo