Serve some food to Main Cabin like Comfort +.
The Pilot were very professional to Explain what direction the plan will take to get La gaurdia .That what I like best 👌👍5*
The flight departed late and the interior temperature was very cold for the first hour of the flight. Eventually it warmed up to a normal temperature. The crew was great. My seat in comfort class was comfortable. There was no food served---only snacks.
The flight attendants were happy!
Pros: "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "The crew was very helpful and the seats were comfortable"
Pros: "Movies and usb charging"
Cons: "4 hour flight and all we get is a cookie?"
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "Missed it"
Cons: "Give me back money"
Cons: "Worst airplane i have been on since 2007"
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "Not cancelling our flight"
Cons: "Plane was FREEZING!!!"
Cons: "the flight was delayed and so I missed my train home"
Pros: "Flight timing and gate arrival"
Pros: "Terrific service."
Cons: "Everything was great."
Cons: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Cons: "No food, just snacks and no place close to the gate to eat."
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "An updated 717. A bit better"
Pros: "The crew was very accommodating and found me a new seat when I requested one."
Cons: "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
Cons: "Seats are not working well. This is not the first time I had this kind of problem. Appears very old and no maintenance. Regards Jackson"
Cons: "On time and nice media"
Pros: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Pros: "The crew did the best they could under the circumstances."
Cons: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"
Pros: "Cabin was very clean and comfortble"
Cons: "Delay 3 hours in the unheated airport in Monterrey Mexico was very uncomfortable"
Pros: "Smooth take off and landing"
Pros: "I was not able to change seats..."
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Pros: "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
Cons: "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
Pros: "Just getting to my destination"
Cons: "Service very poor and seats very uncomfortable"
Cons: "My suitcase came without a wheel. Damaged luggage."
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "On time. Funny pilot"
Cons: "Flight was delayed"
Pros: "Crew did an outstanding job"
Cons: "No entertainment"
Pros: "Clean, polite, informed"
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Cons: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
Pros: "Comfortable seats, the crew on board was nice"
Cons: "Boarding and unboarding was unorganized and hectic. Also the crew broke my luggage and because I didn't go to the counter right afterwards I can't be reimbursed for it"
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Using an embraer 190 tiny plane that is regularly used for short flights (Aeromexico Connect) for a 3 hours flight from Orlando to Mexico is ridiculous. Extremely uncomfortable.
flight canceled, after 6 hours waiting in the airport talking to very nasty untrained aeromexico people ... i had to stay teh night in mexico city and they put me in teh cheapest hotel ive slept in my life without A/C ... worst day of my life... DO NOT FLY AEROMEXICO!!!
Been able to deboard faster it took forever after we arrived at the gate
Thifty, Budget .. and all rental car companies are unethical in Mexico. They make the booking through american companies like Kayak, Priceline, Orbitz.. Upon arrival to Mexico and other latin American destinations there is a standard plot "we do not to have what you have booked "customer have not returned the car" like BS ...and always sells to much more expensive product and services and taking advantage. The American CEOs for the rental companies need to crack down on this malpractices.
Pros: "They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day"
Cons: "Allow a change or give credit"
Pros: "Affordable prices"
Cons: "Boarding process very desorginized"
Pros: "On time, friendly staff"
Cons: "Cleaning the bathroom"
Cons: "Delays delays and delays"
Pros: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Cons: "I love to travel with Aeromexico. I'll never change anything."
Pros: "Planes and crew are great and look on par with top names."
Cons: "Delayed departure and only snacks served not even water; please give water."
Pros: "you were on time"
Cons: "more space between seats"
Pros: "Seats could have been more comfortable"
Cons: "The flight was delayed over an hour"
Pros: "Great service, very professional!!"
Pros: "I loved the food and the movies"
Cons: "The pilot landed really bad i almost return all mu food"
Pros: "Horrible! They changed my flight to much later. I’mnstill in mexitco city waiting for my flight to Lima. Hated it."
Cons: "It changed last minute. I was supposed to be in Lima for my dad’s surgery"
Pros: "The boarding and crew was very professional"
Cons: "Have no complaints about trip"
Cons: "Flight Schedule that kept changing."
Pros: "on time boarding"
Cons: "Lots of turbulence in the trip caused by bad weather."
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "That I left MCO on time and nothing else."
Pros: "Flight from MCO to Mex was very good."
Cons: "We arrived in Mex on time but we had to wait a very long time until a gate was available."
Cons: "The worst airline now a days"
Pros: "Everything specially the service"
Pros: "Service was good, airplane was comfortable, and each seat has a TV with a good selection of complimentary entertainment."
Cons: "$25 checked bag fee on a flight from USA to Mexico."
Cons: "Terrible service. Food was terrible. Only a croissant for breakfast"
Cons: "Typo in my boarding pass-- spelling of my name-- so confusion and delay with TSA. YIKES-"
Pros: "Everything went smoothly. The crew was friendly. The video and music options were excellent. I got to listen to a 1962 Coltrane/Monk jazz album. Cool!"
Cons: "All was good"
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Pros: "The food, crew, and level of comfort provided"
Pros: "The food was ok and the shows they put on the tv were good."
Pros: "Flight itself was fine"
Cons: "It took an hour to Check-in in Orlando, seems like every passenger took 15 to 20 minutes to get checked in! Slightly faster in Mexico City but still took 40 minutes. Can't understand with all this modern technology why checking in is still so slow......"
Pros: "On time. Pilot was speeding which was great because we got there before schedule."
Cons: "Nothing. Everything was great"
Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."
Pros: "Everything nice fly Ride on time"
Cons: "Ads while in the plane!"
Pros: "Biz class seats are still OK, but need refurb. Staff service is great. Will definitely look into AeroMexico for future international flights."
Pros: "Great flight, comfortable"
Pros: "The flight was on time, the baggage arrived okay and they had a big selection of movies, music and TV."
Cons: "The seats were really small and uncomfortable, so for a 4 hr flight they should improve them. The food wasn't good, they gave just a sandwich and some old fruit."
Quick boarding. No bag space at all in aircraft even for small bags very limited space. Seats cramped. Flight stewards were okay…
Flight was on time. Crew courteous and knowledgeable. Good flight
Pros: "The crew was very friendly as well as the pilot after we had landed. Also was nice they gave us each a little water in a plastic bag as well as a snack"
Cons: "Not much anything can be done to make a flight better with Covid. Masks have to be on, no drink options available anymore."
Cons: "The crew failed to enforce ANY mask policy. The WiFi did not work. They over served alcohol to the passengers."
Pros: "Fast transportation and great seat"
Cons: "The air hostess were rude."
Pros: "Delays. Very hard to rebook. Crew was inattentive. No chargers or TVs. Little overhead bin space. Terrible flight."
Cons: "Fix everything mentioned above"
Pros: "We flew economy, so it was what it was. Not really comfortable."
Cons: "No free inflight entertainment. Did serve a beverage and a small snack. Crew and staff were friendly."
Cons: "Flight entertainment it's kind of hard to set up depending on the device you own"
Cons: "Taxi time on both ends were ridiculously long."
Pros: "borden pass hade no gate no."
Cons: "The pilot on this flight was amazing!"
Cons: "The boarding process at the gate was brutal and very disorganized and the persons working for American Airlines were overwhelmed and announcements relating to the delay were very confusing"
Cons: "Circled for too long and had no updates from the captain on what was happening."
Pros: "Both flight were on time and the crews were delightful"
Pros: "Nothing, was a very old airplane very uncomfortable for a long trip."
Cons: "Very poor entertainment, uncomfortable seats."
Pros: "Everything on time."
Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Pros: "It was an average flight"
Cons: "Delay of 2 hrs and it wasn't due to weather"
Pros: "The flight was delayed"
Pros: "the plane looked new and clean"
Cons: "the leg space"
Pros: "Friendly attentive crew"
Cons: "The only entertainment was streaming movies via your own device. Not the end of the world but most people have come to expect having personal video monitors. Delta is adding them but AA is taking away."
Cons: "Terrible rough landing for no reason"
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Cons: "The space between seats is very short!!"
Pros: "Crew was polite and respectful"
Cons: "Communication was irregular, a meal was promised that was never delivered, delay on tarmac handled poorly"
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Pros: "FUE OPERADO POR AMERICAN AIRLINES Y EL VUELO DESDE TAMPA DESPEGO TARDE Y PERDIMOS LA CONEXION A JAPON TODO EL DIA EN EL AEROPUERTO SOLO HASTA EL DIA 21 VAMOS A SALIR DE LOS ANGELES A TOKIO SI TENEMOS ALGO DE SUERTE MUY MALO EN VERDAD NOS ENTIMOS ENGAÑADOS"
Pros: "Average. Expectation for US airlines are so low this flight score average."
Cons: "lost time and monies...and opportunities."
Pros: "45 minutes early...brand new (refurbished) a320"
Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."
Pros: "Timely I have no complaints. The flight went well."
Cons: "Timely I have no complaints. The flight went well."
Cons: "Horrible long delays."
Cons: "Too cold on the plane"
Pros: "The only good thing about the flight is that it was nonstop."
Cons: "This four-hour flight had no movie and no seatback entertainment system. It didn't even offer SiriusXM to listen to. How old exactly was this plane?!"
Pros: "Good air and great stewardesses"
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Pros: "Delayed 2 hours out of charlotte. Missed flight to Madrid. Newark people are rude"
Cons: "Look above"
Pros: "It was fine"
Cons: "It was a full flight, but I cannot complain"
Pros: "Everything went fairly seamlessly despite having a pacted plane."
Pros: "Comfort and quick boarding"
Cons: "Flight attendants were a bit dry and less than over zealous. Connecting gate in Charlotte was really far from where we landed. I had little time to get there."
Pros: "Boarding process was quick and staff was decent."
Cons: "Tiny seats, everyone was uncomfortable because of this. No in flight entertainment."
Cons: "NEVER GOT THE TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Small seats, no consideration for disabled travelers. Pretzels suck. One 30 min tv show on 2.5 hour flight. No bathroom for handicap. Cheap airfare is the only reason I fly American. One attendant asked me, with attitude, if I was going to get off the plane...before realizing I can't physically walk. Her face turned white as a ghost when she realized what she had said and how she had said it."
Cons: "See above"
Pros: "Check in was good."
Cons: "Hate paying for bags. It's silly."
Difficult to find airport staff to assist with questions.
Offered a cold snack (maybe a sandwich and cake) rather than a meal for the second meal offered. More tea and coffee offered throughout the flight. Loved the crew, could not have been more helpful and happy! Luggage at the other end seemed to come off last although we were world club class and it had a priority tag on it.
The food from Venice was better quality and taste than the flight from DC. The plane was very shaky and rattling while landing.
My luggage did not arrive. The person at Zagreb did not get my name, phone nor my email entered correctly. My cell phone service did not work well and so it made it really hard to communicate with British Airways. I thought that I had put this information in my profile when I signed up for the rewards program and would have thought that BA could have used it. But nope. My husband had to call them from the states and correct all the miss entered information and then about three days into the trip I received my bag.
Cons: "Ability to check in earlier."
Cons: "The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself"
Pros: "Impressed with food and crew!!"
Cons: "Better drink selection"
Pros: "Helpful and Friendly Crew. Did their best to help during the delay. Able to take hand baggage on board (unlike our kid journey when forced to check it in at the gate)"
Cons: "Sat on plane for an hour waiting to depart, so delayed landing. The BA feel is no different to budget airlines now."
Pros: "Comfortable,clean and new plane"
Cons: "It was all very nice nothing to change"
Pros: "Everything was great the crew, on time arrival, food and so on"
Cons: "The entertainment screen on my wife's seat was broken and it would not keep straight up."
Pros: "Friendly crew, new release films"
Cons: "Quicker boarding and better food"
Pros: "Crew was ok"
Cons: "50 euros charged to checked one suitcase. Book flight online was not clear that there was extra charge for checked suitcases. The airport personnel said that he had to manage weight. The flight was not full and only a few suitcases on the belt at arrival... Will not fly with this airline again."
Pros: "To be honest, I liked that some of the flight attendants were friendly. Honestly, all but Nicola were nice and friendly. Nicola was the only rude one. So rude that I took note of her name for such a review like this :). I also liked that we got to our destination safely."
Cons: "Flight was delayed almost 3 hours total. The first 45 minutes we were in the airport and they said they were delayed because of an engineering issue which was fine. They then stated that they resolved it and had us board the plane.... ten minutes later the pilot states that the same engineering issue is still being worked on and it'll be about another ten minutes. Well... TWO HOURS after being trapped on the plane and told repeatedly "it'll be another 10-15 minutes" ,we finally took off. The food was subpar, most of the airline staff was polite save for one gentleman at the gate who made a sarcastic comment to me about them trying to board quickly when I couldn't find my passport (after making us wait 45 minutes... then another 2 hours... yeah board quickly for what?). And the flight attendant Nicola was incredibly rude and appeared to condescend to some passengers in various ways. That 3 hour delay ended up costing me my connecting flight and I was booked on an overcrowded flight leaving 4 hours later and that was also delayed almost another hour (surprise!). My first day of vacation, I basically lost my whole first day as I arrived 8 hours after I was meant to because of delays by B.A."
Pros: "Nice folks"
Cons: "Problem with recording my frequent flyer number (as usual but that is probably BA's fault)"
Cons: "room, more room, more room, one less seat would make all the difference in the world. but its all about money isnt it"
Pros: "It was a quick boarding process and a quick flight! We were early!"
Cons: "I didn’t get any snacks, and no entertainment."
Pros: "Who would guess - the food."
Cons: "reading lights were never fixed during flight."
Pros: "Good range of in flight snacks and food"
Cons: "No Wifi capabilities"
Cons: "They’re not too helpful in helping me get on a flight to my final destination."
Cons: "The flight was an hour late leaving Rome. They did not even offer a complimentary drink for the inconvenience. Because it was late leaving Rome we missed our connecting flight from London to Chicago. Disappointed in lack of customer service!!!!!"
Pros: "It was cool in the plane on a hot day."
Cons: "Nothing to report, all was normal. The safety video is awful."
Cons: "Check in with British at LHR very bad and slow"
Cons: "Service level and carelessness of the crew"
Pros: "There was no complaints"
Cons: "Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service."
Pros: "It was a very short flight, so no discomfort to speak of. Boarding was easy and crew was cheerful."
Cons: "Even on a short flight, I don’t think you should have to pay for water!"
Pros: "Not much, maybe the food"
Cons: "Poor seats, terrible tv screens and entertainment options. I will not be traveling with BA again. Took forever to get on/off the plane"
Cons: "Very long lines for British check-in that went very slowly. I spent over 1.5 hours just at the check-in process. This seemed unnecessary."
Cons: "Our flights were sold as British airways but operated by American Airlines. Yes, we flew economy and we were expecting small seats, but these seats felt extremely small. They pack so many seats into the space that there is no comfort at all in flying. It was a complete let down. Food was an improvement from our flight from LAX To CDG, but if was only mediocre at best. I really expected this flight to be better than those I've taken with Vueling, Iberia and Virgin but it was terribly disappointing. I would think twice before purchasing a ticket with this airline again."
Pros: "Oh my gosh.... I had the best flight ever. I wanted to be in Business Class, but the flight was so full, but when I sat down, there was an EMPTY SEAT next to me. What a beautiful thing. Flight was great, quiet and comfortable. Boarding was great and I enjoyed the my flight. Thank you:)"
Pros: "comfort of seats, staff"
Cons: "Air Lingus is awful! It had 1:20 hours delay that resulted in missing the second flight. The check in people don't know their job. The lady named Michelle in Dublin almost killed me with her lack of knowledge and slowness. The airplane was extremely dirty including diner tables, seats, and bathrooms. It is the worst airline that I ever flied with. In Dublin the check in and information desk of air lingus were awuful. Full of attitude and absolutely no knowledge."
Pros: "Food and drink ok"
Cons: "I've had more comfortable seats on a C-17 cargo plane! Crew delivered meals, passed thru once with water then disappeared for 4 hours til breakfast."
Pros: "The crew was pleasant & food was fine."
Cons: "The flight was late, which made us miss our next flight."
Cons: "Our gate was not announced until 20 minutes before boarding. It was a little bit frustrating not knowing where to go, and then rushing to get there only to find out that boarding did not start on time."
Cons: "The only International flight I ever paid extra for one 2nd baggage. That took away my savings on ticket, and never going to fly on British airways as long as they charge for 2nd checked in baggage."
Pros: "On time and accommodating"
Cons: "All ok"
Pros: "I got this 'heap ti"kept from airfare.com and there was no difference to other passengers."
Pros: "No issues with the size of my carry-on backpack, and a small backpack as a laptop bag."
Cons: "Only Amex credit cards accepted for in-flight food and beverage purchases."
Pros: "Crew was awesome."
Cons: "Late take off."
Pros: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Cons: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Pros: "Crew and check-in staff were welcoming. My wife walks with the aid of a stick and we were offered priority boarding at Gatwick without having to ask."
Cons: "Seats in the 777 were not that comfortable, in-flight entertainment system is showing its age and the food continues to be mediocre in Economy, at least it wasn't all spicy this time. Breakfast consisted solely of an uninspiring dry bagel and a crunchy bar. Taking to bringing food onto the plane with us as a substitute/supplement."
Cons: "Would have liked the option of internet - even for fee on the 12 HR flight from London to La. otherwise great"
Cons: "Due to kayak. Kayak needs to convince us not avoid them. They shuffled the problems off to. The carriers and then our data was messed up so a visa was required to return to USA even with our U.S. Passports. Where is the review app for kayak?"
Cons: "My original arrival in Houston was to be at 6PM, I landed at 2:30 AM, that about sums it all."
Pros: "The care taken when I needed to be rebooked."
Cons: "Very little room in my seat. No fot room and then the person in front put his seat all the way back. Very uncomfortable."
Pros: "Great to be home in time"
Cons: "Missed All connecting flights because plane was delayed 5 hours at place of origin thanks to United Airlines. Needed an "O ring" for maintenance. A very simple part yet had to locate one in another city. Very poor. Wasted 1 day. Went back home. Rebooked for tomorrow. $20 meal voucher. Pathetic."
Pros: "On time"
Cons: "Impossible to get entertainment to work"
Cons: "If I actually got to fly with United Airlines instead of having to purchase an additional ticket and fly with American Airlines."
Pros: "The way everyone helped me get on the flight as I was a few minutes behind the 45 minute window to check my bag"
Cons: "Everything was top shelf they really done a great job on this flight"
Pros: "Everything from ticketing to deplaning was smooth and professional."
Cons: "No problems at all."
Pros: "Free snacks. But prob only cuz I got the cheapest option."
Pros: "Arrived much earlier than expected and very smooth trip"
Cons: "Screaming small child for first 30 min of flight"
Pros: "Comfy seats. Flights on time. Free pretzels."
Pros: "The crew were attentive and helpful."
Cons: "Small and cramped seats."
Pros: "Smooth ride, snack box, friendly staff"
Pros: "Had the first class seating so the drinks were good and helped the flight by quicker. The crew were very friendly. Quick bording left a few minutes early which is always a plus. Smooth flight very little turbulence."
Cons: "The Wi-Fi was not working on the flight so my plan to use my phone for music or watching a movie fell through rather quickly."
Cons: "They don't know their guidelines or policies"
Pros: "Pilot was very communicative and shared when we were approaching turbulence when he was navigating around Hurricane Harvey"
Pros: "Seat have enough space for legs. Airplain was clean and crew was friendly and pilot was nice as well, we had some air bumps on our way, so pilot took time to explain why he turned on seat sign, as well as he told 5-10 minutes before start lending that it is ladt change to get up to use restroom if someone needs it. The landing was smooth"
Cons: "Employees of united in Tampa airport are rood, to be exect lady Jennie M (or something starting with J and inial M) It was my flight back to Chicago. I had basic economy which means I can have only one personal bag (which I did, but it is lil bigger then regular women bags) I new it will fit cause I am flight with it all the time if I am going only for a few days and on those cheapest tickets. She gave me hard time telling me that my purse is to big to take on board and was making me to pay for that and the tone with wich she dpoke to me wasn't nice. When I told her that in Chicago they let me go with that bag, she said: "those united employees are not doing there job, if you want to go with it go, but I'll call too ur gates and they will charge you double for that bag" Which noone did, they did not even stoped me on gates, because my bag is perfectly fitting under the seat."
Pros: "My wife and I arrived at airport in Tampa and tried to check our bags in and United ticket counter wasn't working properly. It was malfunctioning. A United agent helped my wife and I very professionally and got everything back to working like it was supposed to."
Cons: "The check in machine not working properly."
Cons: "Missed connecting flight TWICE"
Cons: "Tiniest, tightest seating ever - claustrophobic"
Pros: "flight made me too tired to like anything"
Cons: "flight delay"
Pros: "Cheap flight, on time, convenient"
Cons: "Very little leg room with little padding"
Pros: "Entertainment in flight"
Cons: "Seat room"
Pros: "Flights were on time."
Pros: "Flight crew very helpful"
Cons: "Not enough storage space"
Pros: "Our Flight Attendant was Hilarious. Made the trip very Relaxing"
Cons: "Lame entertainment console, pay per view"
Pros: "Staff was excellent"
Cons: "Seats are really small paid extra for emergency row leg room but lost out on head room due to window seat. Should have warning & give free liquor as well"
Pros: "Food was edible, nothing special"
Cons: "Boarding was very slow, as was cabin staff. Not very attentive. Made a big deal about letting passengers with connections off first, although we arrived. We waited, as requested. Finally got up,after realizing everyone in the 20'rows behind us was gone."
Pros: "Very gracious staff and attendants : )"
Cons: "horrible service representative in newark."
Pros: "Friendly staff and organized boarding procedures"
Cons: "The other passengers"
Pros: "Friendly crew, absolutely no delays, plane took off within minutes after boarding, flight arrived 13 minutes ahead of schedule, smooth trip."
Cons: "Internet service & power outlets didn't work"
Cons: "Pretzels as an only option."
Cons: "Our flight changed times both ways and we were never notified.. We only found out when we checked in. We also had to sit in the last row that doesn't recline both ways"
Pros: "The crew , living on time"
Cons: "I had no dislikes"
Pros: "Arrived safely"
Cons: "Changed the seating plan because it was a different aircraft, we were separated and told we couldn't change seats"
Cons: "The crew was pretty rude on this flight for some reason."
Pros: "A 7 year old, flying for the first time was seated next to me in the middle seat. An older gentleman was in the window seat, me at the aisle. The stewardess asked me to take care of her. In light of what just happened where a parent paid $150 for the staff to watch his girl and she ended up getting molested by an older gentlemen, this is unacceptable. She was screaming and being a normal 7 year old, pushing the call button every 2 minutes, slamming her chair back and forth. I do not have kids for a reason. This should not be allowed. I was afraid if I said anything to her about her attitude that she could say I did something to her and My life would be ruined."
Cons: "Shame on you United. I was not given the opportunity to change seats due to a full flight."
Cons: "The wi fi did not work"
Pros: "No delays and on time arrivals, courteous staff"
Cons: "No complaints"
Pros: "Our flight attendant was very very accommodating and funny. also Mariana was able to change our seat assignments so all three friends were seared together"
Pros: "WiFi was awesome"
Cons: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"
Pros: "Very friendly service"
Pros: "Everything was great"
Cons: "This is not just in United but other air lines as well, when we are enjoying a movie or trying to sleep The volume on the intercome is very loud n there's way too many words that we don't need to hear so it will make a shorter making less talk time on the intercome."