Pros: "Extra leg room"
Cons: "A business class"
Pros: "The crew was great and professional."
Cons: "No complaints. Everything was perfect from the boarding process to disembarking."
Pros: "The crew was very nice on all four flights: ATL-FLL-CUN and CUN-FLL-ATL"
Cons: "I did not like the boarding in CUN returning to FLL The boarding was delayed because of the security pat-down at the gate. The video got cut-off mid-flight and was never properly restored."
Pros: "The flight was more or less on time."
Cons: "Power outlets at seat and a more responsive entertainment system. A bit more friendliness in the service"
Cons: "Flight was delayed over an hour in take off. After landing in Atlanta an employee got her ‘ID stuck’ in the jet bridge and so far we have been on the plane for over an hour since landing. Worst experience ever. Will not be flying with jet blue again"
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Pros: "Comfortable roomy seating, very clean plane"
Cons: "Honestly nothing... One of the best flights I've ever had"
Pros: "Everything except boarding communication. Could barely hear."
Cons: "Boarding communication. Couldn’t hear calls."
Pros: "yes is beautiful"
Pros: "Boarding was smooth and on time, offer to check baggage, plenty of overhead space, spacious cabin for coach, variety of complentary drink and snack options, friendly and helpful staff. No long waits to taxi or arrive to gate."
Cons: "Wish we had TV/ movie function on Northbound flight, had it on Southbound flight."
Pros: "Seats were comfortable and roomy"
Cons: "Tv could have worked better"
Pros: "Leaving on time, the flight attendants were nice and the seats on the plane were spacious."
Pros: "Great flight and experience!"
Pros: "Great service and amenities!!!"
Pros: "Crew was nice, very comfortable flight."
Pros: "Loved the movie and tv show selections available"
Cons: "Direct TV did not work for me. Really wanted to watch the AFC championship football game but I couldnt because direct tv wasnt working."
Pros: "Service and mannerism of the crew"
Cons: "There is not much"
Cons: "The planes are incredibly outdated. The flight was delayed due to maintenance issues and I see why! The life vests under the seat were falling down and sliding all around the floor. It was a mess."
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Pros: "I love the Jet Blue Flight Attendants. Their so kind and helpful. They always have a smile on their face."
Cons: "Nothing - Too Short - Wanted to stay longer"
Pros: "Ditto above"
Cons: "Did not receive text notice of a gate change. Walked all the way to original gate. Checked text later. There should be announcements regarding gate changes. Not everyone use text or may not be opportunity to check for a text."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "JetBlue is just more comfortable. More room for every passenger."
Pros: "The courtesy of the staff members from jet blue"
Pros: "spacious seats and very comfortable as well. easy boarding"
Cons: "a little too cold on the plane from FLL to Atlanta"
Pros: "Efficient polite crew"
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Pros: "Friendly crew & pilot!"
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "delay, delay,..... never got the on time"
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Pros: "Thoroughly enjoyed access to television. Comfortable seating."
Cons: "Bad, bad and the worst"
Pros: "Smooth flight, friendly staff"
Pros: "Joseph, the agent at the desk at FLL"
Cons: "I missed my original flight despite being at the airport. The agent I spoke to at my original airport (PBI) was awful."
Cons: "My flight was cancelled."
Pros: "Everything good"
Pros: "The service"
Pros: "TV and plenty of space"
Cons: "Charge for baggage"
Pros: "The crew was really awesome"
Pros: "Crew was nice."
Cons: "Plane was very old and gross. It really was making horrible noises when taking off and during times of the flight. It felt like it was going to rattle apart. *not jet blues fault but lady behind me kept pulling on my seat and I wanted to yell at her but she was old.."
Cons: "My flight got cancelled due to a hurricane, ok... that's fair. But my flight was rebooked for 9 days later (I couldn't afford to be away from home for 9 more days), no hotel accommodations were given and no refund was given. I had to book another way home with a different airline that could get my home on a reasonable date."
Pros: "The crew was fantastic as usual. I love having my own screen to watch."
Cons: "Flight was delayed a little bit but having a ton of places to plug in iPad was great."
Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."
Pros: "Flight attendants were great! There was sufficient room in the compartment above me to place my carry on."
Cons: "I didn't like that the flight was delayed 2 hours and there were several gate changes."
Pros: "The flight was smooth"
Cons: "Flight delayed for 1 and 30 minutes,rookie tow truck driver took him 20 min to dispatch aircraft,Pilots started the engines at the gate to make sure they start making money do to flight plan delayed and mechanical trouble shooting"
Pros: "It was a newer plane, clean, staff was very courteous. There was not any entertainment and I did not purchase any food items. Over all it was my first flight on Frontier and it was fantastic."
Pros: "The crew knows their job."
Cons: "No food, they only have snaks"
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Flight landed 1 hr early. We were out of plane in 20 minutes"
Cons: "Check-in luggage is expensive"
Pros: "fast boarding for my zone"
Cons: "the flight attendants on this flight had a lot of attitude straight away, one in particular. was rude to several passengers at boarding and deplaning. it was a redeye, but they kept the overhead light on the entire flight and talked at top volume for the entire time. no one in the rows around me slept because of this."
Pros: "Easy ticket booking"
Cons: "Price can be still reduced"
Pros: "The price"
Cons: "Absolutely nothing else"
Cons: "Waiting on the tarmac for nearly an hour with no explanation. Flight crew was rude. Wouldn't serve water."
Cons: "They held us for two hours on the plane because their paper work was wrong, the flight attendants were rude and made everyone uncomfortable"
Pros: "This was an economy ticket and everything about the flight was fine but not wonderful. It made me think about what I value when I fly. The next time the 'cheap' ticket price draws me in - I will just add another $30-70 for a carry-on and/or checked bag which will make the price comparison more aligned."
Cons: "Have your credit card ready - nothing is included."
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Pros: "New plane, clean. Friendly crew"
Cons: "No frills, minimal comfort, a cup of water is free. Why do they still tell you to bring your seat back up when they don't even redline anymore?"
Cons: "It was wasteful and greedy. They just wanted money when the flight wasn't cheap to begin with. I felt like they were taking advantage."
Cons: "Carry on bag cost of $45."
Cons: "Awful flight awful airline will never fly Frontier again"
Pros: "Flight cancelled the day before it was due. Ended up costing me and additional $800 to book an alternate flight at the last minute. Won't choose frontier ever again."
Cons: "They would not allow my emotional support animal on the flight even though she weighs four pounds and I had all of her documents. The flight was 10 hours late taking off. Myself, friends and family will never fly Frontier again. Truly disappointed. I had to leave my animal (dog) in Denver with friends."
Pros: "Not a thing"
Cons: "I understand weather delays, but the frontier personnel had absolutely no idea what was going on. The personnel that were aware weren't telling anybody anything. I watched my flight say on time and then our time passed and then was deleted from the que on the board. No one informed us what was going on. We were moved to three different gates. The employees of this airline need to be retrained immediately. If i were the CEO I would close immediately and focus on training, customer service and communication. I will never fly this airline again and I will advise every single person I know to fly a different airline."
Cons: "Every time they delay in flight this is happened 20 days before on same flight"
Pros: "the jokes from the stewardess"
Cons: "extra charges for carry on, expensive to check bags"
Pros: "Horrible...AGAIN. I even bought a seat in row 2 in hopes of better comfort and a nap. No way. Crew SLAMMED drawers and doors andb turned bright lights off and on the whole way. In addition, the seats are just as uncomfortable up front in rows 1 & 2 as the rest of the plane. I'm short so more leg room wasn't what I was going for. Guess it's too much to expect a more comfortable seat, even when paying for it. Worst of all the flight was grossly delayed AGAIN...1 3/4 HRS. My last return flight from SLC to ATL was over 2 hrs delayed and by the time we arrived, the airport was closed. We had to be hussled out a back door (just tough if anyone had to use the bathroom), down a flight of stairs and across some distance to wait to be loaded ont to busses with wet seats , then driven to baggage claim. This time, the train closed down at T gates and we were detoured down to south terminal baggage claim...but needed to be in north baggage claim. Furthermore, the baggage crew must have taken a break in the middle of unloading bags. I waited nearly ONE HOUR for my bag, and there were still a good 30 or more passengers waiting for theirs when I got mine."
Cons: "See above"
Cons: "Having to pay for everything individually. The cost for our bag it way to much. With other airlines we get free coke products and little bags of pretzel. But with frontier we have to pay. Y'all are my last choice for flying"
Pros: "Crew was great. Price was even better"
Cons: "Tray tables too small."
Cons: "Though they appeared to be the cheapest choice, they charged $40 for a CARRY-ON and $30 to check a bag. More money to select your own seat, more money for anything but water on the flight. The plane was fine, but no frills. The fold down table was the size of an envelope, maybe 8"x4"."
Pros: "the crew was amazing... so were the agents at the gate.. you all have hired very good people..."
Cons: "seats didn't recline"
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Pros: "Not impressed at alll"
Cons: "Flight was delayed twice , seats and leg space very uncomfortable"
Cons: "I was really disappointed in the price schemes. Their game is to have very low flight prices, but what they don't tell you is you get additional charges, including for your CARRY-ON and to choose your seat in q cabin. By the time you pay those fees, your paying more than you would for other higher quality airlines."
Cons: "Charged for every additional thing so the cost of the ticket was not true."
Cons: "There was delay on the plane due to mechanical issues with cargo door not being able to close The plane was stuffy"
Cons: "I had very little leg room, I had less than half a can of soda to drink in a cup filled with ice, there were screaming children everywhere and the plane was dirty. The flight attendants looked like they would rather be someplace else then doing their job."
Pros: "The crew was helpful when I didn't feel well. Helped with a plan if I needed one."
Cons: "There was nothing to not like. I think a small beverage should still be free but all in all I would use this group again."
Cons: "Sitting at the gate for 30 minutes waiting for a soccer team that couldn't get to the airport on time! Walking two miles with my handicapped wife because we got to Atlanta much later and the trains were down for maintenance! Getting home at 6am and having to take a quick nap, shower, and be to work at 8:30! All because Frontier cared more about one team than all of its other passengers!! I'll bet they won't hold a flight for me!!!"
Cons: "So many children kicking and screaming. It was amazing how many children were on one flight."
Pros: "Getting off the plane was great."
Cons: "Almost missed my flight because there were so few attendents at the baggage drop. I waited 38 minutes just to drop my bag (excluding wait time to lrint my boarding pass). The attendents were rude. I was charged 40 dollars for a carry on bag. The seats were horrifically uncomfortable. I was given half a cup of water only on the flight. The lights were on and bright throughout the entire overnight flight. The seats don't decline, nor do they have much cushioning. Honestly, everything was so disorganized that when it came tome to land, I was scared it might be the last breath of my life because the quality of servuce had been so bad, I wasn't sure if the pilot was even certified to be a pilot. Luckily, I did not die. I will never fly Frontier again and am far less likely to use Kayak because of this horrible flight."
Pros: "Crew was very entertaining and outgoing."
Cons: "Everything was great."
Cons: "The flight was still on the ground at the terminal"
Cons: "Hidden seat and carry on fees. Come on now. What is the likely hood someone doesn't have a bag flying 2500 miles. You're going to charge for that in addition to the ticket? Plus, yes plus another charge to select a seat. Super dumb and honestly a bit childish. Put your entire price online and let people pick. Also note zero wifi. I know you're a lower tear airlines but it's 2016! Give the people the all in price and if you won't give them entertainment or wifi make worth their wild. Also note, the tray table was about the size of a tablet, I couldn't even use my computer to do local work during the flight. I appreciate the safe flight but from a high level: 1: make your online prices more transparent. 2: if you're going to be lower tear, make it clear that wifi and infighting entertainment isn't included. People will still choose to fly cheap, but to burry hidden charges is horrible."
Pros: "I made it to my destination and home"
Cons: "Tight waiting area. People yelling and screaming about paying for luggage. Not a refined experience"
Cons: "This is the first airline where I experienced making a payment for my seat & where it was cheaper to check my luggage. A addition $96 had to be spent. NEVER AGAIN"
Cons: "Seats were uncomfortable and didn't recline at all."
Cons: "carry on price"
Pros: "Ariving safely at my destinations"
Cons: "Price gouging .. sneaky tactics...what no snacks or water! OK snacks maybe... but water really?"
Pros: "Staff was very nice and the price is very reasonable"
Pros: "Continuous flight update was great"
Cons: "Check in online was confusing me with payment for a small carry on bag. Website indicated payment that is not fair for a traveler. 1 small carry on bag must be free."
Cons: "There is a $40 charge for carryon baggage. This should be made clear at the time of purchase."
Pros: "This was my first time flying Frontier... my overall experience was good. However, I was unaware that it was an a-la carte airline so minor difficulty maneuvering at first. Seating is a little tight but bearable. Crew was pleasant. Can do without food/beverage but need more comfortability/seating... Overall rating... 3.5"
Pros: "Frontier airlines is horrible. The seats are so uncomfortable and the ladies that work on the plane are so rude. Each time the pilot make a elevation change it was sudden and it felt as if the bottom was dropping out of the plane. I will never fly Frontier Airlines again"
Pros: "This is in no way a bad relection on Frontier. Kayak sold me the tickets for a certain price and when I started to check in for my flight I had to pay additional for seats and carry on luggage. I ended up paying $102 more for two people on my one way reservation the night before the flight. Kayak should at least make their customers aware that this will happen as it is a lot of money!!!! The flight itself was on time, with a curteous and funny crew. No complains there."
Pros: "It was OK"
Cons: "No delays. I had a delay"
Cons: "On time, better service."
Cons: "Seating was wrong , they gave me a different customer's ticket and had me standing waiting for my seat . Attendant left empty bottle in seating area and walked away . Staff was loud and unproffesional."
Cons: "Flight was not smooth, lots of turbulence, landing not great. Seats are hard and uncomfortable. It took longer to get my luggage than the flight was...1 hour 25 minute flight, 1 hour and 30 minute wait time for luggage- will not use Spirit ever again. Heard from other people waiting this is not unusual for Spirit. I will not fly with them again."
Pros: "Left & arrived on time"
Cons: "Boarding at Ft. Lauderdale was a nightmare!!! The flight was Way too crowded."
Pros: "The landing was excellent"
Cons: "All the extra fees"
Pros: "I had to pay $55 for my regular carry-on that is included in every other airline. There was no music, no TVs and the seats were of the cheapest construction there is. The refreshments on board had to be purchased, even a cup of water $3."
Cons: "They claim they are the cheapest but when you add all the stuff you are giving up and everything that is not included, they are probably the most expensive airline out there."
Pros: "On time"
Cons: "Charged extra for bag do I packed lighter then I wanted to."
Pros: "Flight attendants were nice it was a smooth flight"
Cons: "They don't give you complementary drinks or snacks"
Cons: "The delay when we got to Atlanta was grossly excessive we sat on the ramp for over 45 minutes because there wS no ramp staff to unload the plane. So instead of getting to Atlanta by 2330 it never happened till 1:40 am, they are a nickel and dime outfit that charges you for everything and then some and offer you extremely poor Service they are the WORST airline EVER"
Pros: "There was a 3 hour delay. They lied about the reason for three delay. They charge way too much for carry on and checked bags. After paying for bags spirit is actually higher than the other airlines."
Cons: "The lying about the reason for the delay. Price of bags."
Cons: "Moving departure time back n forth"
Pros: "Loved the effort to make the flight entertaining by the flight attendants as Destiny's Child!"
Cons: "First time flight with Spirit, so unprepared for being charged extra for carry-on bag, seating, and snacks. Also, gate changes are inconvenient and first leg of trip was delayed due to returning to the gate for 2 passengers to exit!"
Cons: "Everything about this airline sucks"
Pros: "It's cheap"
Cons: "Uncomfortable, bare minimum"
Pros: "This was not a good experience. Unexpected fees, what I thought would be a good rate for a 1 hour 20 minute flight turned out to be the cost of a flight to the West Coast. We paid an additional $420, round trip, for 2 checked bags and 2 small carry on, which by the way was under the weight limit and size requirements. I WILL NEVER FLY SPIRIT AGAIN. Sorry for the harsh review but extremely frustrated."
Cons: "Attendants were rude. Flight bumpy."
Pros: "We got to our destination and we get all our luggage"
Cons: "Baggage fees, weight limits on luggage, delays, lack of communication (why we sat on the tarmac for an hour), customer service (crew never spoke til we were exiting the plane except to ask if we wanted to purchase a drink, including water, or snack), 3 delays then they rushed us onto the plane. Literally said, "hey, come on, let's go", fees for carry on. They charge you to pick your seat, starting at $10. Rough ascent. Only positive is that we landed safely and got all of our luggage."
Cons: "No entertainment"
Cons: "Seats too small, had to pay for beverages, staff was rude and unorganized and last but not least the baggage fee! $50"
Cons: "The whole buying, ticketing and bag check is chaos. Will never use them again"
Pros: "You get exactly what you pay for. A no frills service that gets the job done."
Cons: "The smaller aircraft are a little uncomfortable"
Cons: "My friend and I were traveling and the departing flight was fine, but during our return flight her seat was given away. They moved her 3 times and instead of apologizing for the inconvenience, they just seemed very annoyed with her. It was not her mistake, she checked-in 24hrs prior, and they over booked the flight. The frustration should not have been directed towards her. Very disappointed in the outcome and attitudes of the attendants more so that a mistake was made. I do realize no one is perfect, but I work in retail and realize its all about how you recover from it."
Pros: "Seat, front to rear, was roomie. I'm 6'4"
Cons: "55.00 Charge for carry on, is extremely steep."
Cons: "extra charge on carry on luggage and they charge for a snack and a drink. i will never fly with them again."
Pros: "Cheap and efficient"
Cons: "Small seats, no recline, tiny tray table"
Pros: "cheap fare"
Cons: "all the extra fees"
Pros: "Cheap ticket"
Cons: "Not a cheap tickets if you want to. - bring a bag - choose a seat - bring a carry on - talk to a person to book - travel as an UAM"
Pros: "On time"
Cons: "Luggage is extremely expensive!"
Pros: "I packed literally three pieces of clothing, perfume, shoes and lotions for a 3 day trip. Paid $50 each check-in, total $100 for luggage. Absolute rip off!"
Cons: "Luggage fees and not even water on board."
Cons: "Would not fly with Spirit Airlines if have to check or carry on bags, spent $70 on one checked bag for two people that was slightly above 50 lb. Will choose another airline if have a choice."
Cons: "I don't like that they want you there45 minutes before but then close down the flight so that you can not get on and you have to pay $100 to change your flight. Yet if I'm with Southwest and I come 30 minutes before my flight is about to board I can still get on an attempt to make my flight. No matter what you do even if you try to check in before hand and their website crashes they still said your fault. Waste of money we have insurance will never ever fly Spirit again. And any customers I interact with my daily job I will tell them to do the same."
Cons: "passengers need to be reminded of what happens to the person seated behind you when you recline your seat , I am a man just a bit over six feet tall. when the seat in front of me is reclined it creates an unbearable ride . Charles"
Pros: "Worst travel experience in my road warrior life. Makes RyanAir seem like First Class. NEVER AGAIN"
Cons: "Absolutely no issues"
Cons: "It was cancelled 30 minutes before the flight and I lost money as I was forced to book another flight that was double priced."
Pros: "Absolutely not a single thing"
Cons: "Flight experience, customer service, etc."
Cons: "My wife and I were seated across the isle from a very ghetto lesbian couple who were singing out loud the entire flight. They appeared intoxicated upon boarding and instantly engaged in an argument with the stewardess about getting more cocktails. The one girl was singing so loudly (rap lyrics) that most people within 10 rows of us kept turning around and looking. The flight crew said NOTHING to them in spite of their obvious nuisance. In fact, the flight crew served them more alcohol. I have photos on my phone of the one woman literally pounding her fists on the tray table as she was screaming rap lyrics that were laced with profanity. There were lots of children around us listening to this. In addition to this, my wife was reading a book written by Trump. The stewardess was very nasty as she was clearly a Hillary supporter. It was very uncomfortable talking to her as she flat out asked us who we were voting for. I will no longer fly Spirit (aka: the ghetto bus)."
Pros: "lower price because i only took a personal item"
Cons: "Flight was late, it was not comfortable, there were 2 gate changes and crew only presented the menu and did not come by with water or soda."
Cons: "That I was charged $50. 00 for a carry-on bag"
Pros: "Staff was very nice. I had entered the incorrect return date, instead of June I had entered July as my return date. The young lady corrected it and I had to pay a few dollars more. Had I not checked, I would be in Atlanta for an extra MONTH!! Whew, I'm glad it wasn't pass the 24 hr timeline. When you're over 50 these things happen. Lol I'm just glad you all cut me some slack on that one!! Thanks for helping me out. However the fee for the carry on bags are rediculous. But the overall trip was pleasant."
Cons: "The carry on and checked bag fee was something serious. However $25.00 per bag may put a better taste in a passenger's mouth. One would think you are taking advantage of an already stressful situation. However being a company that would never treat their customers this way, allows me to give you guys the benefit of the doubt. For all you do these buds are for you"
Cons: "Affordable flight"
Pros: "Your service and price. For short and quick trips good service."
Cons: "Additional charges for everything else including the air we breathed (kidding). Additional charge for luggage too pricey."
Cons: "Flight was delayed for multiple hours numerous time before it was CANCELLED and we were told there wasn't another flight for 2 DAYS. I knew it was a horrible airline when I booked, but didn't think it would be this bad. This isn't a rare thing on this airline either."
Pros: "The flight was delayed for 3 hours, with no explanation of any kind. When we landed in Atlanta at 2:30 in the morning, the trains were out of service and we all had to walk from the last gate in the last concourse to baggage claim. We did receive a $50 voucher for future travel for the inconvenience. But I don't think I'll be flying Spirit again."
Cons: "Awful experience overall"
Cons: "Flight kept getting delayed and the crew was not communicating what was going on. Also, the seats are pretty uncomfortable."
Pros: "Cabin was clean. Easy boarding."
Cons: "Boarding shouldn't be easy when you can't get off the plane. Day trip. Morning flight sat at the gate for over an hour. Afternoon flight turned into a night flight due to weather. But when er landed we had to wait 1.5 hours for a gate to open"