Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Pros: "Plane crew was excellent!"
Cons: "Waiting area at FLL could have been better. It was very disorganized to board the flight. Counter staff were two African American staff being rude to passengers."
Cons: "Arrived in NYC and Jet Blue lost my luggage! I am here for a week’s work and have nothing but a pair o jeans and a shirt."
Cons: "Entertainment System wasn’t working properly. Movies were down as were many of the channels. Although a disappointment, JetBlue is still amazing!"
Cons: "There was a woman with a small dog who did not have a carrier and was being difficult- at boarding and on website it should have been made clear what the regulations were regarding pets"
Cons: "The TV plug fed out static volume and the TV worked randomly .. The Afro American flight attended gave a nasty attitude and didnt allow me to completely request my order as if she was in a rush"
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Pros: "Really friendly and personable crew, Comfortable seats Terra blue chips"
Cons: "Seat had a sticky goo on it that I had to wipe off Coffee was not good Terra blue chip bag was too small"
Pros: "Leaving on time, the flight attendants were nice and the seats on the plane were spacious."
Pros: "Comfort and food"
Cons: "The delays before entering the airplane so that we aren’t stuck"
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Crew did the best they could keeping us aware of the extensive delays flying in to LaGuardia. The captain made himself available to answer questions from passengers at the gate early on and I thought that was a great gesture."
Cons: "Nothing could have been better. Any issues with the flight were delays beyond the crew's control."
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "Seats are comfortable, crew was great, overall a smooth flight"
Cons: "The fact that airlines are trying to charge for every little add-on is pretty annoying. 2 dollars for headphones? Don't even get me started with their snack boxes..."
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Pros: "Plane too cold hard to sleep, no blankets or pillows"
Cons: "late cold plane"
Pros: "Free tv to distract me from my state of misery"
Cons: "Too warm on flight. Was so nauseated the whole time."
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Pros: "upbeat happy crew. Service of drinks was pleasant and helpful."
Cons: "Cramped seat room."
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Pros: "Immigration in Dallas was amazing, so quick and no fuss."
Cons: "If you are running late you might struggle to get from terminal to terminal"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Cons: "Flight was delayed by traffic control in NYC. Instead of just informing passengers why the flight was delayed, they just ignored the passengers and made people queue"
Cons: "Very uncomfortable flight. Ridiculous that the charge $50 for carry on, even if you carry it on !!! And then charge for food on flight. Delayed for an hour and a half. Never again"
Pros: "on this leg of the flight, after changing planes, there was one little flight attendant who actually engaged guests and smiled a genuine smile."
Pros: "The crew was friendly amd helpful."
Cons: "The seat didn't recline well and there was no drink or food on the plane."
Pros: "Great crew, good announcements, quick retrieval of checked bag, smooth operation"
Cons: "Overpriced and mediocre food choices. Tight seats and little legroom. They charge for everything!"
Pros: "Clean planes"
Cons: "I wish that I'd seen the review regarding carry on baggage fees. Given that I had to pay for my baggage each way and to reserve a seat (to avoid being in a middle seat), I'm not sure that Frontier ended up being the most economical choice. When you consider that Frontier's seats don't recline and the only complimentary refreshment offered on a even a four hour flight is water, I would've preferred to pay a few more bucks with a more conventional airline."
Cons: "So uncomfortable Zero services Charged for even the smallest amenity"
Pros: "This was an economy ticket and everything about the flight was fine but not wonderful. It made me think about what I value when I fly. The next time the 'cheap' ticket price draws me in - I will just add another $30-70 for a carry-on and/or checked bag which will make the price comparison more aligned."
Cons: "Have your credit card ready - nothing is included."
Pros: "Price was good, flight crew were very friendly and professional"
Cons: "Seats didn't recline."
Cons: "This isn't my first time flying Frontier, the flight itself is reasonably priced but after paying for luggage and seats it becomes comparable to other airlines. My dislike comes from the flight being delayed in Denver to NYC, the gate was changed twice and the updates for the new departure came 40 minutes after the flight was supposed to leave. The flight didn't have wifi which is unfortunate and the flight attendants were ok; they did try to help when my 18 month old son was screaming endlessly because he was exhausted after being in the airport since 9:30am for a flight for an a 11:08am that was supposed to land in NY by 5pm and didn't land until 7:30pm."
Cons: "Just the basics. No tv, no movies and you have to pay for everything"
Pros: "Flight crew were very polite"
Cons: "My flight was supposed to leave FLL at 8:30pm and arrive in LGA AT 11:30pm, however, I received an email in the afternoon indicating that even though my flight was still leaving at 8:30pm, we would be arriving in LGA at 2am. This gave me the impression that something was wrong. I called the airline and they confirmed that my flight was leaving on time at 8:30pm and would be arriving in LGA at 11:30pm. On my way to the airport I received an email indicating that the flight was delayed and would be leaving at 9:09pm and arriving at 12:25am. As soon as I passed security, I went to the customer service desk and they indicated that the plane was running late from San Juan but that I should hurry to the gate because we could be departing earlier than indicated, so I did. Once at the gate, we were told that the crew was not available and we would not be taking off until 10:15, this gem got pushed out to 11:24. At this point we asked for some sort of compensation and the staff at the gate told us that We would get any kind of compensation because the flight was delayed due to weather conditions. This was not consistent with previous explanations. At the end of the day we arrived in LGA at 2:15am as indicated by the first email that we received in the afternoon. It seems like the staff was lying to us left and right. Very disappointed with the service today."
Cons: "No hospitality, zero customer service. It felt as if they just wanted to take my money and not let me fly with them. I missed my flight due to a lack of communication from Spirit Staff."
Cons: "Spirit claims to have the lowest fares but charges for just about everything. Like a bag being over 40 lbs when industry standard is 50 lbs. Online it says it would be additional $30 but truth be told, it's $55 despite showing them what it says on their website."
Pros: "Crew nice. Kept us informed regarding delay."
Cons: "Quite cramped, I'm small and felt tight. Luggage fee outrageous, and fee for carry-on is over the top."
Cons: "They cancelled my flight from NY to FL Without sent me any notice ahead of time. They didn't have any other option except to return the money back no available flights at anytime. The only next available flight will be for the next week from my original departure day so annoyed."
Cons: "Received email the morning of the flight about a change of terminals to terminal 3 instead of terminal 4. I was dropped off at terminal 3 and was told I had to go to terminal 4 to check in and go through security, and then return to terminal 3 gate F2. I walked between terminals, getting to Gate F2 where the display screen said, Cancun. I don't mind walking, but going back and forth between terminals dragging a suitcase was not acceptable. Airline personnel were courteous and helpful, but I will not again choose Spirit."
Pros: "Cheap and on time."
Cons: "Baggage fee was too much. If I would have know, I would have just flown on a more comfortable airline."
Pros: "Flight was delayed by a couple of hours but they told me ahead of time so I went to the airport late and no time was wasted."
Cons: "The delay was an inconvenience and screwed up my plans for the next day."
Pros: "This company is selling cheap tickets to attract the travelers and caught them by charging extra money for the carry on or suit case no matter how much is the weight ! Bs bs bs. I gave up a ticket of 120 with south west which doesn't charge for luggage and I took the 110 with spirit and I ended up paying 210 !!! How nice !"