Cons: "Clean environment. Comfort seats"
Pros: "The flight attendants were nice."
Cons: "The plane is uncomfortable, but this is to be expected from Spirit."
Cons: "Leave on time"
Cons: "They overbooked our flight. Our seats weren’t reserved. We missed our flight and had to wait for a later departure. I would rather pay the few extra bucks and not have to worry. I’m never flying Spirit again."
Cons: "The guy at the kiosk wearing a spirit vest checked me in on it, and without asking questions, filled in that I had no carry on bags, and printed my friends boarding pass at the same time, when she wasn’t with me and also had a carry on. When we got the gate, they first said it would be 65 but helped us by making it 55 since it was his fault. However we didn’t know about it being 35 online, and when we showed them something on the spirit website saying they’d help us with that if we showed that site to them, they said they didn’t know what that was and it didn’t mean they’d help us with the cost."
Cons: "Terrible customer service on Spirit Airlines"
Pros: "Nothing really"
Cons: "EVERYTHING!!! I disliked it before I even finished purchasing the tickets..."
Cons: "I calledThe airline but they were really not helpful even told me that not only will they refund nothing even my return would be canceled and they could do nothing about it unless I went to the airport so I actually had to make a separate trip to the airport took me three hours of my time and cost me make sure that my return was not cancelled . Also had to buy a new ticket to get to Columbia .they were extremely unhelpful and rude."
Pros: "Flight was on time"
Cons: "The whole experience of traveling with spirit is beed the worst in my life. The seats are extremely uncomfortable. the announcements are too loud and too many especially the one about the spirit miles that took almost 15 minutes. I had to pay 47$ for my carry on bag. There is no tv. No wifi. They didnt even give complimentary soda. HORRIBLEEEEE"
Pros: "Well-the flight cool was pretty courteous and everything appeared reasonably in order"
Cons: "I don't appreciate how stingy these airlines have become everything was an added fee and by the time I was done I could have travel 1st class on jet blue"
Pros: "There's wasn't anything to like about this airlines other than the initial cheap price."
Cons: "There's too many things to list. I've never know an airline to have as many hidden fees. The "cheap" price is an initial price that's then combined with unflattering baggage fees. Unrealistic weight restrictions (1 of its kind ). I would rather fly a more expensive airline in the future. I will NEVER fly spirit airlines again."
Pros: "Nothing because they Cancelled the flight when we got at the airport for nobreqson"
Cons: "EVEYTHING. Worst airline"
Cons: "Flight was at 6:30 I arrived at 5:00 and was waiting on line to check in and told me it was to late- even though I was on time ! I missed my cousins wedding and had to pay a fee of $100 just to jump on the next flight! I wasn't the only person either there was 7 more SPIRIT CUSTOMERS with the same issue- it seem like they were over booked and didn't care ! On top of that my small carryon bag was 100$ for round trip- that's insane! Spirit check in worker we're so rude and nasty and didn't care about their customers! Spirit airlines should be shut down- they steal and play with there customers! I DESERVE MY MONEY BACK OR THE FEE WAVED BECAUSE THIS WAS THE WORST EXPERIENCE EVER ! My number is 6317454033 klyn thank you"
Pros: "We arrived before the scheduled time."
Cons: "There were no complimentary snacks, no free carry-ons and the seat was the worst thing, so uncomfortable."
Pros: "The price"
Cons: "Nothing. Nobody bothered me, I didn't get my nose broken, get dragged out of the plane, and concussed. Overall, a pretty average experience flying for me. The bets that I would expect from Spirit."
Pros: "flight was ok"
Cons: "no snacks. all to be paid separately-additionally"
Cons: "THE TICKET PRICE DON'T INCLUDE BAGS. $50 FOR A CARRY OVER BAG IS EXCESSIVE AND THE AIRLINE DON'T TAKE CASH. THEY SHOULD PEOPLE KNOW THAT WE HAVE TO PAY FOR THE BAGS BEFORE PURCHASE THE TICKET"
Pros: "Cheap fare"
Cons: "Tiny, plane, excessive baggage charges. Terrible experience. Will not fly Spirit again."
Pros: "the plane did not crash it was cheap."
Cons: "the seats do not recline. you will be sitting erect the whole flight. and i don't mean that in a good way. the trays are about the size of your foot. you can't even place a laptop on them. the departure was two hours delayed. the spirit concourse at laguardia is the shittiest i've ever seen outside of a third world country like brazil or bangladesh. it's cramped and outdated by about twenty years. there are barely any available outlets or enough seats. people are crammed like sardines in a can. really a miserable experience. i asked for a cup of water. they said no. but i was welcome to buy a bottle."
Pros: "Nothing to speak of"
Cons: "Gruff staff. Constant delays. Uncomfortable seats."
Pros: "I like the ticket price, the crew were very helpful and extremely polite"
Cons: "Didn't like the fact that a terminal change was done and I did not get any notification about it, so I had to walk from one terminal to another to catch my flight, luckily I was there extra early enough to be able to do so.. dislike the fact that nothing was complimentary, not even water"
Pros: "The flight crew was nice"
Cons: "Ther are now cashless which can be good, but on this particular flight did not work for me. Everything is piece meal priced, even a drink of water on the flight. I wasn't able to choose my seat and ended up in the last row in the center seat in front of the bathroom. The costs for checking or carrying on baggage is completely ridiculous."
Pros: "Boarding The flight Good if no luggage"
Cons: "I got conned along with I'm sure a lot of people the first time flying with Spirit. A "personal item" doesn't mean carry on two separate things and had to pay over half my ticket cost in luggage fee. If you have luggage makes absolutely no sense to fly spirit stay away. Don't like the advertising on flight, but you. Get what you pay for."
Pros: "The trip was short and good"
Pros: "Very little."
Cons: "Usury charges for all services, including seat changes, carry-on prices, lack of complimentary snacks & drinks on board. Major complaint. Long delays (hours and hours). Both flights. One 6 hours delay. Another, 4 hours delay. No prior notification. Passengers were forced to spend down time at the airport gates or be charged for finding other flights on nearby airlines with more timely departure. Just for the record, I will never fly Spirit Airlines again. I didn't save money and I didn't enjoy 10 hours of wait time with not believable explanation. (Sent for another plane to fly the route -- same excuse on both flights) Additionally, check in was ridiculously slow. Two clerks to manage hundreds of angry people. The equipment problem that was used as the excuse to send for another plane was justified by the clerk who was checking me in answered my question with the following statement: "You wouldn't want to fly a plane that could fall out of the sky, right? There is no reason that person should be handling customers. That kind of 'in your face' response to an inquiry about a 4 hour delay is unacceptable. We should have been compensated in some way other than be told 'take it or leave it, at our expense. In this case, an 8:55 p.m scheduled departure delayed to 12:30 a.m. boarding time would have gotten us to our destination (LaGuardia to Ft. Lauderdale) at 3:30 a.m. Our pick up plans would have to be scuttled. That, Spirit Airlines is unprofessional and unacceptable. For me, in my first attempt to fly with you, ended any further booking on Spirit Air. With this kind of performance, you will fail. (P.S. I happen to fly a lot and am a million mile customer on American Airlines and a steady customer on Jet Blue. I'd like my survey review to be forwarded to somebody who will actually see it. A response would be appreciated. Barbara Pesin email@example.com 631 - 766 - 4449"
Cons: "Spirit has a TON of hidden fees. They charge far more than average for check in bags and carry ons. They charge for food/drinks. The flight was delayed. The baggage was delayed. The whole experience was terrible, and I will never book with Spirit again."
Pros: "I literally hated everything from boarding to picking up my baggage"
Cons: "The most uncomfortable seats, nothing on the plane is free (soft drinks, snacks, everything costed money). We waited 35 minutes for our bags to be put on the belt.. The plane was old and decrepit, no tvs or any sort of entertainment. Our flight on the way home was cancelled thank god I bought flight insurance because spirit airlines is BS. I'm surprised they're still in business. Oh and I had to pay for my effing seats AND my baggage, including checked AND carry on bags. I'm never giving this airline my business anymore and I suggest all of you do the same!!!!"
Cons: "They downgraded my flight and waited until 30 sec before the door was to close to get 7 other people they never assigned seats to & rushed them on the plane"
Cons: "The peoples that work for spirit is really rude and they don"t try to help the customer. Both fly delay for more than two hours and they don"t offered you even. Cup of water"
Pros: "Not a thing"
Cons: "The fact that Spirit left me on hold 56 minutes."
Cons: "Everything.. Two hour delay, only for the pilot to tell us there wasnt an excuse. Besides the terrible employees."
Cons: "My flight was cancelled. The following flight was 24 hours later and the departure time changed several times and proceeded to take of early missing at least 6 passengers including myself. The staff was rude. $55 to carry your own bag on each was is ridiculous and made it a very expensive flight while they claim to be the lowest. I can't find a positive and would not suggest this airline to anybody."
Pros: "Flight was very smooth. Ample leg room."
Cons: "Baggage costs. Prefer an option of digital boarding passes verses Spirit's policy of printed passes only."
Pros: "Everyone was very nice and went out of their way to be helpful."
Pros: "The crew were very nice"
Cons: "Horrible counter experience to the point that I break down, first and last time that I'm traveling with this airline I would never recommend this airline to anybody give them 1 start because I don't see a -0"
Cons: "The staff was rude from the gate to some of the flight attendants not all. Poor customer service skills. The 2 ladies at the gate let me stand there for 5 minutes and never asked what I needed. One finally came over rolled her eyes and told me I needed to sit down. I told her no because the flight was boarding and she told me standby needs to sit down and wait . However, I had a boarding pass and simply needed a seat assignment and when I said this she sucked her teeth and rolled her eyes again and took my boarding pass. Extremely rude. Inside an attendant proudly walked down the aisle saying "ugh what's wrong with you people and these phones these days." Then proceeded to get on the intercoms and say "I will have them take the plane back to the gate if you just can't be compliant." Were we on a school bus full of children going on a field trip? How about you explain the reasoning and importance behind needing to turn off cell phones and stop use and maybe you'll have more compliance than getting on the intercom and threatening the customers. I have never been on a flight like that and after my flight back home I never will again. Cheap flights or not it was just AWFUL."
Cons: "We were delayed. The plane was extremely dirty and the back pocket in my row was tearing off. Seats feel cheap and a bit unstable."
Cons: "They cancelled my flight because they decided to down size the plane. As a result I had to wait 9 hours at LGA airport for no good reason. This cost me to loose an entire day of my 3 day trip and inconvenienced me terribly. I'm not even sure I want to use the free voucher they gave me as conciliation since I now know you can never count on arriving at your destination any time close to the scheduled time,"
Cons: "Timeliness, comfort, food, additional fees"
Pros: "They should have free refreshment also price for luggage is pricey over the phone they tell you one thing when you get there it's different price seats are small I felt like I was in a sardine can"
Pros: "Absolutely nothing because the flight was cancelled and I had to book with another airline."
Cons: "Hello my name is Keith Smith and I flew on spirit airlines on Februray 26 and when I got to LGA for my departing flight I was not notify by the airline before arriving to the airport that my flight was cancelled. I had to spend an additional $350 on a ticket to get to my destination. Spirit is a horrible airline and I will never book with them again in life"
Pros: "I didn't like anything about my flight"
Cons: "The worst flight I have ever taken in my life. The staff at the check in desk were so nasty I asked to speak to a manager and she was even worse. They charge for EVERY THING!!. Not even a beverage on the flight is free, I'm honestly shocked they don't charge you to breath on the plane. I will never in my life fly with spirit ever again !!!! with all their hidden fees you are better off paying $10 more and flying with a better carrier. I would have rather rode a camel to Florida than taken spirit."
Cons: "seats were horrible crew was rude if you make ANY changes you pay ends up being more expensive than other carriers stayed hours and hours defrosting airplane almost lost my meeting. I was supposed to get there at 9:30 and got there at 12 pm"
Cons: "No, fight is not a typo. This plane was already delayed three hours as a result of Spirit airlines. We were finally on the runway after sitting in the airport for over two hours without explanation and sitting on the plane for over one hour without explanation. Every one was belted in. We were about to take off. These two women who had been bickering for a few minutes suddenly began throwing punches. The crew broke up the fight and we had to return to the gate. Police came on the plane and removed them. That added another hour to our delay. This is the first bad review I've ever written. I believe that if the other two delays hadn't happened, tempers wouldn't have flared and this fight could have been avoided. I did not enjoy my experience with Spiritt at all. As an economy traveler I loved their prices, but I may not fly Spirit again."
Pros: "I received an email stating flight might be canceled hours before."
Cons: "The reason why it was canceled made no sense, they claimed weather conditions in Florida when it was sunny and warm. So it's crazy."