Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Pros: "Flight overall was fine"
Cons: "4+ hour layover in ft Lauderdale turned into almost 6 hrs due to delays but they’re ‘working on getting it out earlier so be there at the original time’...."
Pros: "Crew was kind and very helpful. Also, I found the seats to be comfortable and didn’t feel squished. There was plenty of leg room. Great experience overall. Thank you!"
Cons: "Absolutely nothing! Was a fantastic experience!!!!"
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."
Pros: "Crew was nice and the flight was fine"
Cons: "I was quite shocked that the seat I had originally been put in the head phone jack and The Wholearea where the channel changes was falling apart. I was able to switch seats due to flight being not full but that would be annoying. I also was weirded out that they did not ha e touch screens. In general the plane just seemed old and dirty to me."
Cons: "You could hang meat in the cabin. Flight attendants just gave lip service. Not alone in my assertion. Left 93 degrees in NY and arrived in 82 degrees FLL with a runny nose and cough. Go figure."
Pros: "Crew was very friendly and helpful. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks."
Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "From the pilot...FAs....gate agents....everyone was very pleasant and professional. Plane was clean as well."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Not overcrowded or over booked. Efficient boarding process. Smooth flight."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Pros: "Not enough luggage space for regular number of passengers on board"
Cons: "Everything. Really bad seats, no room for you. Carry on - charge $50. No free beverages ."
Pros: "Price was fantastic, plane was on time and staff were incredibly friendly."
Cons: "Wasn’t great comfort and baggage price jacked up the cost a little, but was reflected in the great price"
Cons: "The flight got delayed twice. I did not got any notice at all. I waited around for 5 hours in the airport. Then have to change my flight to another airline in another airport, bevause the delay would result in me having to miss my connecting flight. I ended up spending a lot of money, wasting a lot of time, almost miss my meeting in San Diego. Then the flight got cancelled at 3am anyway. I had a horrible experience. I will never use kayak.com or Frontier airline ever again."
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Flight landed 1 hr early. We were out of plane in 20 minutes"
Cons: "Check-in luggage is expensive"
Cons: "The flight didn't have pushback seats. They charged extra for carry on. The most tiring flight I have ever had."
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Pros: "After delaying the flight for over 6 hours and not updating their website properly to notify their passengers of the delay, the flight was cancelled after we all waited over 4 hours. After cancelling the flight the airline and their rude LGA employees notified me that the next flight they could put me on was 6 days later! They don't work with other airlines in the event of a cancellation so you're on your own. I will never fly this airline ever again, id rather take the bus."
Pros: "Not a single thing"
Cons: "1- Costed $60 additional dollars at check in. Who charges for a carry on? 2- kiosks were broken and I had to wait in line for 30 mins just to get my damn boarding pass 3- seats are so cheap now and leg room reduced. 4- will never fly this airline again. Totally mislead 5- do yourself a favor and pay the extra $50 or $100 dollars for a decent airline"
Cons: "it would have been nice to charge my devices during the flight but i realize this is a discount airline."
Pros: "Several hours the flight delayed because according to the crew the pilot and the first official were late on their way to the airport"
Cons: "Tell us since the beginning about the three hours delay"
Cons: "They overbooked our flight. Our seats weren’t reserved. We missed our flight and had to wait for a later departure. I would rather pay the few extra bucks and not have to worry. I’m never flying Spirit again."
Pros: "Leg space was comfortable and spacious. The captain explained that the delay was expected and would be resolved."
Cons: "We had an hour delay at take off. No entertainment was offered, but didn’t expect one as flight was originally scheduled for 3h."
Cons: "The guy at the kiosk wearing a spirit vest checked me in on it, and without asking questions, filled in that I had no carry on bags, and printed my friends boarding pass at the same time, when she wasn’t with me and also had a carry on. When we got the gate, they first said it would be 65 but helped us by making it 55 since it was his fault. However we didn’t know about it being 35 online, and when we showed them something on the spirit website saying they’d help us with that if we showed that site to them, they said they didn’t know what that was and it didn’t mean they’d help us with the cost."
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Pros: "It would be nice to receive some type of complementary snacks."
Cons: "No complementary snack, no television, and the seats did not decline. A very uncomfortable flight."
Pros: "Bad customer service.does not serve water on flight. Push too hard to sell alcoholic beverages and credit cards. Uncomfortable experience"
Cons: "I hate that there aren't as many early morning options"
Cons: "All , that airline is Horrible . Never again . Really uncomfortable seats . The worst service . NO even water , have to pay for everything, that's wrong , Totally wrong"
Cons: "Our flight was delayed without our knowledge until the boarding time. Then after waiting for 3 hours it was canceled. They did a terrible job fixing the situation for myself and everyone also on the flight. Minimal compensation and no accommodations were offered. Now I'm away from work and home for longer than expected."
Pros: "Crew were very friendly and capable."
Cons: "Middle seat too small, space too cramped, ridiculous small tray table. No entertainment, should have the option to give no stars."