Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
I don't understand how every other airline was able to fly in and out of Boston but spirit was not. I received absolutely horrible customer service. People would much rather their flight be delayed by 3-5 hours instead of being canceled. I have had a horrible expierence every flight and it simply is not worth it anymore.
Seats were uncomfortable and could not recline. I'm unhappy with deceptive charges. They tell you a price will be charged for a carry-on, but it turns out this price only applies if you pay for membership in a club - if you are not a member, the price is even higher. This is only made known when it is time to print your boarding passes. You are charged for choosing your seat, and it's not clear if you will be seated with the person you are traveling with if you do not pay that fee. Their charging system is kind of ridiculous, and it should be made more clear what things will cost you.
My flight to Ft Myers was flat out canceled, while other airlines were flying. They offered to reschedule on a flight leaving 2 days later. They did successfully return baggage and refund that ticket. Though the return flight left and arrived on time. I had little or no confidence in this airline and would never fly them again. With all the extra costs, even water they are not cheaper, just inadequite.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
and someone from our team will get back to you promptly.
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.