Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
I don't understand how every other airline was able to fly in and out of Boston but spirit was not. I received absolutely horrible customer service. People would much rather their flight be delayed by 3-5 hours instead of being canceled. I have had a horrible expierence every flight and it simply is not worth it anymore.
Seats were uncomfortable and could not recline. I'm unhappy with deceptive charges. They tell you a price will be charged for a carry-on, but it turns out this price only applies if you pay for membership in a club - if you are not a member, the price is even higher. This is only made known when it is time to print your boarding passes. You are charged for choosing your seat, and it's not clear if you will be seated with the person you are traveling with if you do not pay that fee. Their charging system is kind of ridiculous, and it should be made more clear what things will cost you.
My flight to Ft Myers was flat out canceled, while other airlines were flying. They offered to reschedule on a flight leaving 2 days later. They did successfully return baggage and refund that ticket. Though the return flight left and arrived on time. I had little or no confidence in this airline and would never fly them again. With all the extra costs, even water they are not cheaper, just inadequite.
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