I truely appreciate all services. I was highly impressed and will not hesitate to recommend United Airlines to friends and family. The AVML was perfect.
Flight did not have wifi service. It was experiencing technical difficulties. Definitely and old plane that needs updating.
Onboard staff was courteous, helpful, responsive and friendly. The boarding process was disorganized, poorly communicated, and disheveled. Gate agents were yelling instead of using the PA system, didn’t communicate the timing delay of our flight, and created an atmosphere of chaos rather than order and communication. As far as I know, there was no reason for their. I would hate to see how it operated under extreme conditions. I’ve never seen United Airlines operations in such a state.
It was extremely hot in the cabin the entire flight, vent air was worn
Staff and aircraft were good. However, weather in Houston lee to a ground stop. We were looking at circling behind three other planes until the stop was lifted. Pilot said we didn’t have enough fuel for that. So we flew on to New Orleans as the closest port with immigration and customs staff. Landed there and sat in the plane for two hours plus while staff was sorted. Turned away by ICE. Waited for pilots to be switched out, but after they were approved by ICE. Then had to wait to get a runway because so many planes were ahead of us. Finally took off and flew back to Houston. We all missed our connecting flights because it took too long. Hotel voucher from United was only a link to booking site. Total BS. Finally got a flight out the next day after a night without sleep because all the Houston hotels were booked by rodeo and spring break crowds.
The food is terrible. The same pasta or chicken with bad taste and presentation
Wonderful and fast TSA checkpoint. The line was fast and our gate was close by
Mostly the experience was good except for the flight changes made by UA which meant longer layover in DC
Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
Although there was an unfortunate delay, everything with the boarding and departure process went smoothly.
How is it that every American flight from DFW to IND is significantly delayed? This is the third time in two months I have been delayed flying out of DFW - ALWAYS for a maintenance issue. Makes me want to drop flying American altogether…or maybe flying through Dallas. Miserable experience.
More options on TV shows and movies and make it where if someone wants to choose their seats that it is an easy process. I wanted to choose our seats and never could do that! I even called and they told me I had to do it with agent at the airport. That was very inconvenient
Pilots were fantastic - super smooth. First Class flight attendant was very attentive. Main Cabin flight attendant should try to smooth the rough edges of her voice - very shrill / punitive. Hurt my ears just to listen to her. Recognize they have a (tough) job to do - but tone over speakers needs to be less like scolding a 5 year old.
Delayed and horrible communication and sat on flight for an hour before taking off
Two hours delay, probably one hour because they didn’t bring catering and they had to bring water in board. There a change of aircraft. But delays galore at CLT so it must be a CLT and/or AA operation issue. The 1 hr additional delays because nobody could bring 2 packs of water sooner is probably the best example of this airline operates
It wa sort of on time; the cab was left with some trash
The flight was delayed about an hour for a maintenance specialist to approve the maintenance repair
A very good flight. All personnel were gracious and pleasant. Good flight. No complaints.
American Airlines should be ashamed of their performance on AA1506 on August 14th from DFW to IND. First of all, after we got to the originally assigned gate C7, we were notified with too little notice for a first-flight out situation that the flight would depart from gate A25 in an entirely different terminal -- not just a gate or two away from the original gate. That was the first hiccup that started our day off poorly. It just got worse. Let it be known that the flight crew and gate agents were all as helpful as they could be during all that followed. However, the flight was a horrible mess of an ordeal. The plane was warm and uncomfortable on a hot Dallas morning when we boarded. And apparently we had to get underway for the a/c to be powered up. There was no other explanation for why we had to sit there in the heat. But before we could power up, some paperwork had to be completed, if we heard the announcement clearly enough. Then a "minor" maintenance issue had to be fixed -- but it was enough of an issue that we all had to deplane while it was being fixed, apparently because it was "too warm" on the plane for us to sit there in case the "minor" issue took too long to fix. And after we all finally deplaned and were hanging around the counter for news about when we could reboard, then a flight attendant came up and notified the gate agent that there a passenger at the rear of the plane had caused a major spill of some sort getting up and out of the plane. Turns out that was a bigger and longer delay than whatever the initial mechanical issue caused. According the gate announcements, the mechanical issue had been fixed relatively quickly in due course. But a seat was soaked and had to be cleaned up by a spill. A subsequent announcement then said that the seat belts were affected by the spill and had to cleaned. Then, either the seats or seat belts or both had to be replaced. At each of these announcements, the phrase "we're trying to get maintenance here as soon as we can" kept coming up. Clearly the gate agents were as frustrated as the passengers. After all was said and done, a minor mechanical issue and a major cabin spill issue caused a 3+ hour delay in our flight. American Airlines should be ashamed of its performance on this flight.
