Cons: "My mom was supposed to take a JetBlue flight on 06/10/21 at 11:00pm. They called us, saying that the fight was delayed 4 hours. Meaning that she wasn’t going to make it to her next flight to Boston. We ended up changing the whole trip for the next day on Friday. When my mom got the la aurora airport no one told her that the flight was delayed again. But I could see it in my app. The flight ended up being late again and my mom missed her flight to Boston; and they wanted her to wait for more than 10 hours at the airport. And this is just now, my self and my mom had horrible experience with JetBlue before too. It is always one thing after the other, very sad!!"
Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."
Pros: "I love Jetblue because everything always good for me never desapoint me"
Cons: "For me nothing"
Pros: "Seat fine. Crew fine. Good communication"
Cons: "I don’t like fees piled up fees. I’d rather pay once."
Pros: "Seat was comfortable. They did not assign seats had to wait till last moment to get seat assignment. They were trying to get us to pay extra for it"
Cons: "Early seat assignment"
Cons: "Nothing. Everything was amazing."
Cons: "landing was smoothest I've ever experienced."
Cons: "Entertainment screen for my seat and many seats by me did not . work at all."
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Cons: "Seats... had a middle seat and crew would not move me to emergency exit row even when there was room there!"
Pros: "Lots of legroom."
Cons: "the tv's wouldn't work at first"
Cons: "Cleanup didn’t happen from a storm two days earlier. So ATC slowed or cancelled everything."
Pros: "JetBlue voluntarily offered a credit for a <5 hr delay (minimum time that it is required). It was 4 hours and they didn’t HAVE to offer a credit but they did. Also they kept us informed throughout the delay, and boarded the redirected plane quickly when it did arrive."
Cons: "Didn’t appreciate the delay of 4 hours particularly during the holidays, but did appreciate how JetBlue stepped up in this situation."
Pros: "Everything but the 1hr. delay."
Cons: "The 1hr. delay."
Pros: "The pilot came out and made an announcement. It was very nice to see a pilot out of the cockpit talking to us. We had a slightly delayed departure due to refueling issues, but all passengers seemed quite pleased that the captain was visible and communicating this information so clearly and directly,"
Pros: "Natalie was not pleasant I asked a question and she ignored my questions"
Cons: "I aske Natalie if there were any sit available so that my husband and I can sit together she quickly responded with out looking in the computer"
Pros: "Overall experience exceeded my expectations"
Cons: "The little child next to me keep kicking my legs"
Pros: "Took and landed and did not die. All Way on time."
Cons: "Old seats and lousy food choices as most airlines have now."
Pros: "Even with a delay it was nice"
Cons: "Nothing to say here"
Pros: "Entertainment. Crew was friendly. Captain very informative."
Cons: "The plane looks and feels old and beat up."
Cons: "Entertainment services were glitchy. Couldn’t start the movie on my console until 15 min after the movie started. There’s no rewind/pause function so was out of luck."
Pros: "everything period"
Pros: "Punctual and overall great. Yummy and somewhat healthy snacks."
Cons: "A little more snacks would be appreciated. Better WiFi would be great."
Pros: "I didnr like they charged 75 euro to carry on luggage"
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Cons: "Reclining seat broken 8C. Delayed boarding"
Pros: "Tons of leg room, free WiFi, and they handed out free small bags of snacks for everyone. Very nice and helpful crew, very smooth flight take off and landing. Will choose JetBlue as preference for next flight!"
Cons: "Nothing! Everything was great."
Cons: "TV didn’t work on our row but without asking they offered $15 credit per seat"
Cons: "We missed our flight by 2min, and no one made an announcement informing us that they were about to leave."
Pros: "Crew was pleasant. Girl over the intercom was very clear!"
Cons: "Delayed. Supposed to land in Tampa at 11:25pm we landed at 12:50am plane looked old and run down"
Pros: "Seating is spacious, food was okay, entertainment was sufficient but not the best. Overall I was impressed with Jet Blue and will most likely fly with them again in future."
Cons: "Didn't like a huge argument taking place between one family which held the flight up by at least 30 minutes. The crew were very patient with this family, but the passengers were not. I think the family should have been removed and asked to take another flight so that my flight could leave on time. It made everyone very nervous because we didn't know to what extent this conflict would escalate, so we had to sit listening to 3 or 4 members of the family arguing and constantly removing passports from luggage and going back and forth in and out of the plane. One member of this family actually entered the cockpit, which unnerved me because of the risks with terrorists these days. The family appeared to be of muslim descent."
Cons: "Tv did not work"
Pros: "Short flight food and entertainment not an issue for mr"
Cons: "Non stop"
Pros: "We didn’t crash"
Cons: "Woman wth a dog wouldn’t take it off her lap. Delayed for an hour dealing with it. On top of being delayed 90 minutes for no reason."
Pros: "I just like the way the crew attended to make you more comfortable in your flight."
Pros: "Crew couldn't be nicer. A pleasant experience. Thank you."
Pros: "Great boarding process. Friendly flight crew. Went like a breeze"
Cons: "Very rude lady passenger in front of us, even her husband said she was being rude."
Pros: "Snacks. Wifi"
Cons: "This is my fourth flight with JetBlue, ALL four times the flight was delayed 1-4 hours each. It seems like it’s an occurring theme for JetBlue. The crew were in a bad mood, did not want to help at all."
Pros: "My child had a very good escorted flight the attendants were very attentive and knowledgeable of my child's needs I highly recommend and if anyone needs an escorted flight they definitely will not regret it"
Cons: "All was good"
Pros: "Crew was exceptional"
Pros: "Well trained flight attendant crew."
Cons: "Flight arrived late from international location so we needed to wait 20-30 min extra for inpection. Then, it left over 2 hours late due to mechanical issues which were never entirely fixed as we waited inside the plane. On top of that, there were only two tv channels working the entire flight"
Pros: "Not much"
Cons: "No one checked our boarding passes... I waved a piece of paper, and all three of us went thru the entrance to security. We had tad pre- checked passes but since no one looked, we had to wait on a line for 20 minutes. Pre- check line? Nom- existent."
Pros: "Price, schedule, and price"
Cons: "Gate personnel at TPA neglected to inform us of a gate change which almost caused us to miss our flight - argued with us about the efficacy of their so called, gate change announcements . No notification either email or text from Jet Blue to check in. Seemed to make the process harder to complete. The mobile site for Jet Blue was not very reliable or user friendly and made getting boarding passes quite trying. All this only applies to the DCA to TPA leg of our trip."
Pros: "Staff at airport and flight crew."
Cons: "Nothing. Great job."
Pros: "Yes the crew was good"
Cons: "For me all was ok"
Pros: "The Punctuality"
Cons: "No comments"
Pros: "Great crew and service."
Pros: "On time and good flight"
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Fast flight"
Cons: "Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children."
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Cons: "Tuve que comprar otro boleto porque no aparecía mi reserva"
Cons: "Major hassle at PCN as security wanted to confiscate Duty Free liquor even all paperwork in order And searched companion s purse 3x"
Cons: "No había tv individual, staff no muy amable"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Nice plane, comfortable seating, great staff. Route was convenient, direct flight. Customs at Tampa area was very easy to manage. No glitches during the trip."
Cons: "In Panama City, Over one hour in line to check-in to get boarding pass. Nice that food was offered, but it wasn’t tasty. The entertainment was on drop down screens and I couldn’t see the one closest to my seat. And only one option of movies to view. Another passenger had difficulty with the headphones and sound that wouldn’t work"
Pros: "that 2 people didnt show up and was able to spread out and sit in a different seat."
Cons: "that they ran out of food by the middle of the plane. I was only offered food I was allergic to."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "An online departure, good service, and ontime arrival"
Pros: "Flight landed 1/2 hour earlier than scheduled."
Cons: "I've flown Copa quite a few times in the past and have always raved about the overall quality of the service. My last trip 2 years ago was with Copa to Washington D.C and it was an absolute delight. This time however, there was a noticeable drop in the quality offered: for reasons unknown, the movie started playing extremely late, and was therefore cut short by landing time. Additionally, the quality of the food was also inferior to what I would have expected for a 3 hour, noon flight: it was roughly equivalent of the breakfast served during the SJO-PTY flight, which is barely one hour long."
Pros: "The flight was not full so boarding was fast and easy. Getting off didn't take forever. Crew was friendly and helpful."
Cons: "Without the individual screens, you were forced to watch whatever was on so I didn't."
Pros: "Lo mejor fue la atencion de la azafata colombiana el avion era peque aunque prefiero q sea de 2 butacas de cada lado ... Lo mejor fue el precio Kayal gracias."
Cons: "No es un servicio sobresaliente"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "We had the exit seats so there was leg room! The crew was very friendly."
Cons: "There wasn't any entertainment and the seating area for where we we're boarding was so packed we had to sit on the floor"
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Pros: "The convenience of taking two bags without paying extra"
Cons: "Small leg room space"
Pros: "Crew was polite and friendly"
Cons: "Copa placed passangers in scattered seats even if they were together, we had to talk to other passangers to switch spots. The crew was unhelpful most of the time. Boarding was totally disorganized, it reminded me of a persian market trying to go though a single door, all at once. Security bands to form lines were obviously unavailable. The whole experience was like riding an old bus with no technology, and it’s entertainment was along these lines."
Pros: "Everything went very smoothly and on time. The captain did an excellent job of describing our flight course and other detailed information about the flight. It was a very pleasant and comfortable travel experience."
Pros: "efficient and good service"
Pros: "Good. Everything went well"
Pros: "Everything but I will never travel on COPA again and have warned everyone on facebook and the internet why.... because you require and exit ticket out of Guatemala. What if I am traveling by bus, by car or by boat?? Guatemal immigration does not require this. I have friends with immigration and I have confirmed this.....Show me the law that is enforceble.....Please"
Cons: "Why do you require an exit ticket out of Guatemala on my return trip. I flew from Columbia to Guatemala with plans to leave Guatemala by boat last year and had to buy another ticket only to cancel it later. I talked to Immigration in Guatemala and they say there is no reason for you to do this. I just returned from Panama and was asked for an exit ticket from Guatemala again. I have warned all of my friends to travel with other airlines other than Copa only for this issue. I will never travel on Copa again until you fix this."
Cons: "Panamá Airport is so disgusting smell bad, the terminal was dirty, trash everywhere on the floor I was there for 2 hrs I didn't see housekeeper cleaning arounf. Unacceptable that don't offer wifi free ( Tampa or Costa Rica international airport) to make our stay more easy. I love to fly with COPA but I hate how COPA manager their airport I think we as a passenger deserves better environmental."
Pros: "Overall the staff where great and respectful."
Cons: "Seats can be uncomfortable on the back and neck."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headsets didn't seem to work. Someone broke their headset connector off in the receptacle in the seat."
Pros: "They give you actual substantial food!"
Cons: "The night before my 7am flight, I received an e-mail from Copa saying that my flight was cancelled, without explanation. When I tried to phone customer service, I was repeatedly hung up on. The e-mail indicated that more information would be forthcoming, but there was no follow-up. My flight was never rescheduled, and I was forced to buy another flight at the last minute from another airline. Because of the cancellation of my original flight, I also missed my connecting flight."
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "Whereas inflight to Panama City was excellent, the return flight was so/so....the ground crew and flight attendants were friendly and efficient... the flight was on time disembarking speedy on the whole, an easy flight"
Cons: "the food was awful... and the TV screen tiny hanging from above, with horrendous image quality at a breakneck angle....no choices....music was fine, though"
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Pros: "Checking , the agent was very polite and helpful."
Cons: "The service on the plane, I ask for some coffe and they gave it to me when they wanted to not when I ask..."
Pros: "Staffs were so kind and professional."
Pros: "Cabin crew is proud of their jobs!"
Pros: "Good service for a short flight. The web check-in is very helpfull to avoid the long lines at the airport."
Cons: "A little bit overprice for a short flight."
Pros: "the crew at gate 7 was helpfull"
Cons: "my itinerary was all messed up... the plane was delayed and they had me going to the wrong airport.... a freaking night mare....."
Older plane. I have never EVER had a problem with seat belt length (I need to lose some weight but I am not excessively large) but my seat had a very short one - looked like it needed replacing.
Pros: "Nice and easy. Smooth the whole way"
Pros: "Extra seat width would always be nice"
Cons: "The entertainment app didn’t worked"
Pros: "Pilots made up for delayed departure. Boarding quick and efficient"
Cons: "Flight was delayed"
Cons: "More Space between seats would have been nice"
Cons: "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
Pros: "Seat ok, crew was good and flight left right on time"
Cons: "Just the entertainment need to have options"
Cons: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
Pros: "Yes very pleasurable."
Cons: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"
Cons: "There’s no headphones aboard for entertainment"
Pros: "Everything on time."
Cons: "It was a short flight so the A/C didn't affect my throat."
Pros: "Everything on time."
Cons: "The air conditioner on the plane."
Pros: "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
Cons: "40 minutes maintenance delay."
Cons: "Very uncomfortable American airlines is the worst"
Pros: "The seats were comfortable"
Cons: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
Cons: "Boarding was haphazard"
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Cons: "Over 90 minutes delay on arrival time on a less than 2 hours flight"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
Pros: "I thought the service was great"
Cons: "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
Cons: "Outdated airplanes"
Cons: "Flight delay, no beverage service"
Pros: "Trip non stop"
Cons: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
Pros: "Timing of flight routes"
Cons: "Sat on a pillow"
Pros: "The option to hear the flip down LCD screens. Though I didn’t use them."
Cons: "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
Pros: "The crew and planes were excellent."
Cons: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
Pros: "Entertainment system and new plane"
Cons: "Landing was a little rough"
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Cons: "3 hours stuck on the tarmac before giving up on repairs and switching aircraft"
Cons: "Last to board with a young child."
Cons: "Carry on limitations"
Pros: "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
Cons: "No respect for customers anymore"
Pros: "On time. Quick boarding."
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Pros: "New plane"
Cons: "Crew was ten minutes late"
Pros: "how fast we boarded the plane."
Cons: "The crying babies"
Pros: "The flight was on timely"
Cons: "The staff was very informative"
Pros: "The crew was great and really helped calm my nerves about flying."
Cons: "The seats were old and uncomfortable."
Pros: "excellent services from employes"
Pros: "Smooth trip"
Cons: "Delay delay delay on the flights"
Cons: "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
Pros: "There was a bit more room in the seat and more comfortable. The crew was helpful."
Cons: "The isles are far too narrow. Didn't at all care for the snack options."
Cons: "Flight was 40 minutes late in departing. Was not announced at gate."
Pros: "The crew Friday, July 26, 2019as terrible. Not friendly. I felt like we were an inconvenience to them. No one smiled."
Cons: "Friendlier crew."
Pros: "Boarding process was easy"
Cons: "Would've like more entertainment options, like screens at each seat or plug outlets"
Pros: "We did not have to wait long for our luggage."
Cons: "Our flight was delayed over an hour."
Cons: "The transfer was not realistic, and I would have missed my flight. To cancel was more expensive than to buy a new ticket. Disgusting"
Pros: "I liked everything was excellent"
Cons: "There was a 10 minutes delay"
Pros: "Quick service, pilots witj trusting calm voices."
Pros: "The bathroom sign that shows if it is busy without going there"
Cons: "Kept us on the plane in 90 degree heat at Dulles. Unresponsive and disappearing flight attendants. A health hazard for many. Horrible staff, horrible maintenance, stupid pilots."
Cons: "There was three hour deley because the pliain didn't arrive on time."
Pros: "Almost everything"
Cons: "We got off the airplane from Singapore to Houston. We almost missed the fight from Houston to Tampa because we didn't have enough time"
Pros: "The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great."
Cons: "Cabin temperature"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "Service was good. Boarding was easy. Snacks were great."
Cons: "Entertainment was limited. On tv and not much to choose from."
Cons: "Not enough or any choice of food but that is ok asyou really do not need it unless you have not planned well, so it is partly my fault that I felt the shortage of food!"
Pros: "Nice crew and ground staff. With the right credit card (United Explorer or better) boarding is a snap."
Cons: "Lack of personal space is a fact of life for air travel unless one can afford the good seats. Plus, why do I always sit behind a crying, screaming child? I know it's no fun for anyone involved and it's just part of life, but maybe next time I'll be more fortunate. Flying in economy is truly like riding in a very big Greyhound Bus! It beats driving, but not by much. I wish trains were more plentiful and affordable."
Cons: "Not sitting by my wife."
Pros: "The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff."
Cons: "We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled."
Cons: "not that it is the fault of the airline, but it was turbulent flight"
Cons: "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
Pros: "Nice crew"
Cons: "Lost luggage twice!!"
Pros: "Landed on time"
Cons: "Changed gate to another terminal at the last minute, we made it on time buy with an infant and a toddler taking a bus in a raining day was tough."
Cons: "My trip was for my dad's quadruple bypass surgery and the date was changed. I was told by Price Line I would need to pay $400 as fee to change my trip. I received your email so I contacted United directly and they said there was a $200 fee which could be reimbursed since it was a medical situation."
Pros: "The new aircrafts are great! More room for everything! Love flying United!"
Cons: "The flight attendants aren't always the most friendliest"
Cons: "Took way to long to finish boarding so we were very delayed. This becomes almost a punishment to those who board on time. Also, the flight crew was very loud (I was seated in the last row and they were not at all concerned about the volume of their conversations)."
Pros: "Polite crew, very helpful"
Cons: "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
Pros: "I was pleased to get in early."
Cons: "Seats are too small to be comfortable."
Pros: "It was on time"
Cons: "If the seats get any closer or smaller they might as well double stack. I am of average height and weight so this is disappointing. The plane was sold out so it's not like UA is hurting"
Pros: "After many flights with United, I am always pleased with the level of customer service. I've only encountered friendly staff from the skycaps to the captains and everyone inbetween. I have never felt like I'm just a warm body filling a plane seat."
Cons: "I was two hours delayed from my originating terminal in Denver due to a snow storm overnight. I arrive into Houston two hours late only to re adjust my remaining flights back to Denver. Two days later. What was supposed to be a one day trip to get my kids to spend it with me in Colorado. Is now turning into a three day filled adventure in airports."
Cons: "I was in the center bulkhead seat with an very oversized man on the aisle seat with a "service dog". It was not a service dog in the sense that it was all over the place--on my feet and in the aisle where it tripped a stewardess more than once and she told him it couldn't be in the aisle. So it pushed over to my seat because the guy was just to big to share his legroom. It shredded napkins the man dropped which a trained dog would not do. it bounced his tray table up causing him to drop his two vodkas. I had to have the stewardess tell him to move his arm and body out of my seat so I could stow my tray for landing. When waiting for my ride outside the dog was off lease and ran into the pickup lanes where the man had to chase him down. A true service dog would never behave like that."
Pros: "It was a perfect flight"
Pros: "The crew was friendly, and overall flight was good"
Cons: "Half way through the movie I bought to watch on my screen there was an announcement made by the captain and when my movie came on the sound wouldn't work, the flight attendant just said sometimes that happens and I could try to ask for a refund."
Cons: "Wi-Fi wasn't available"
Cons: "This was the flight from hell. Terrible uncomfortable seats. Could not get the monitor turned off and out of my eyes. Plus we were delayed 4 hours in this crappy airport only to get on a really crappy plane. We were supposed to arrive in Tampa before 10 but wound up getting in like a red eye at 1230 am. Lost out on our ride home and we were so exhausted. I cried most of this flight home 2 1/2 hour flight. Nice staff but crappy plane. I am waiting to get a call to get reimbursed for my loss of time at work and the missed ride home."
Pros: "Entertainment should really be N/A. Landing was a little hard but all in all it was a good flight."
Cons: "Everything was very smooth. No issues."
Pros: "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
Cons: "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
Cons: "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
Cons: "United is a bare bones airline with poor everything. Flight attendants that project ther roll MAINLY as safety technicians, uncomfortable seats (not to mention right packing. Booked this flight when it was listed as Luftstansa, but should have made another choice when I saw it was United."
Pros: "The plane was very clean, modern, and it just felt safe. The crew is excellent, and the flight took less than three hours."
Cons: "The flight was delayed an hour. Boarding was a bit of a problem, there was a miscommunication of who boarded first and who would board next so the boarding process was a bit delayed and disorganized. No entertainment was offered."
Pros: "All good."
Cons: "Instead of a full can of soda with glass of ice, just recieve a glass with v ice and a bit of soda from the can."
Pros: "Planes are ok."
Cons: "No entertainment, food options, etc."
Pros: "Clearly a recent D check plane, very clean and new interior"
Cons: "New screens are nice, but $8 to watch TV for a couple of hours? Take a hint from JetBlue, United, STOP NICKEL AND DIMING CUSTOMERS! This on top of there being two solid rows of economy comfort seating open, and not letting us move back one row to the economy comfort seats since ours wouldn't recline because they were in front of that exit row. On United website, it would've been $25 to upgrade each seat (not horrible), and the flight attendant told us we couldn't when we asked that they were $100+ seats and that there's nothing she could do. Thanks United. Guess I'll go back to being a JetBlue customer."
Pros: "The crew was mostly friendly. One crew member didn't look too happy to be there, but the rest were quite friendly. The flight took off on time or earlier. We landed and started exiting the plane about 15 minutes earlier than expected which is always good. Even though you had to pay for the entertainment, they did provide one channel without paying and played a couple tv episodes."
Cons: "I don't really have any complaints, it was a good trip."
Cons: "Plane packed, delayed, and entertainment not working. Sucked."
Pros: "The employees were extremely helpful and friendly. I had just flown in with united from Hawaii and landed 6. 15 am that morning and the employees assisted as I was not familiar with the airport. Will definitely fly united again."
Pros: "Seats where ok and they gave beverage"
Cons: "Literally no leg room space"
Cons: "The crew did not seem to enjoy their jobs and can the seats get any more uncomfortable? It really is okay to put some padding in the seat cushions. Is it really necessary to charge for the movies?"
Pros: "Boarding was quick"
Pros: "Nothing at all. I will NEVER FLY SPIRIT AGAIN!!!"
Cons: "On international arrival at FLL, I found that, because Spirit's website had crashed repeatedly, preventing me from checking in online, Spirit proposed to charge MORE THAN THE COST OF RENTING A MID-SIZE CAR THAT WOULD REACH MY (nr. SRQ) DESTINATION SOONER, just for MY CARRY ON!!! Ticket is in trash."
Pros: "Easy process"
Pros: "Smooth flight after 20-min delay on tarmac at LAX (not the airline's fault). Captain did very well to make up the time and got us to gate on schedule. Only one working restroom went far better than expected and whole flight crew seemed very attentive."
Cons: "Poor selection for food choices (gas station options at triple the price), but we had packed snacks and made do. No entertainment to speak of, but we had audiobooks on our phones. Upcharges for baggage were outrageous (an extra $100 for two 20-lb bags), but at least they got it all on the carousel fairly quickly once we arrived, thanks to TPA ground crew. Still, don't ever book a Spirit flight thinking you're done paying once you've purchased the ticket--that charge is only the beginning. Bags, seats, boarding time, food--it's all extra."
Pros: "Smooth flight it was perfect"
Cons: "It was supposed to depart at 5:45 but departed at 5:30 I almost didn't make it."
Pros: "Nothing if I don’t have l probably won’t fly with you again"
Cons: "The way you guys lie to people"
Pros: "Spirit is supposed to be discounted travel and many people paid very little for their flight - I foolishly paid a premium for my flights in July nobless thinking the cost would only increase toward Christmas. Then add the bags $31 each bag each way. Then add seats $17 each seat each way. Suffice it to say NOW I know. Additionally, you have to pay for drinks and the seats don't recline - rough at 6am. The flight crew was LOVELY, the takenoff and landing despite heavy snow was amazing. My ignorance is my only real complaint."
Cons: "Added costs Seats don't recline"
Pros: "On time and everything ran smoothly"
Pros: "Once I boarded and found MY seat actually there, right where it was supposed to be, and we departed early, pleasant attendants (way nicer and knowledgeable than on-line booking crew!), uncrowded plane, no frantic, rude rush to get us through snack service, early arrival, uncomplicated, speedy disembarking, maybe, just maybe , I'll fly Spirit again. Now that I know all the ropes, rules, fine-print, etc.I'll price to see if it's really worth the drive to TIA, the parking expense, all the add-ons, or if it's easier and less agita just to leave from SRQ, my down-the-street airport and maybe just a few $$ more."
Cons: "The absolute chicanery of your on-line booking process!!!! Get real, people...I bet YOU couldnt even complete the process and remain sane!!!! I just read some reviews: people are rude loud and angry because of your online process I know you claim bare costs, but we are still giving you our hard-earned miney. We do it because we cant fly first-class (-$$$-) so dont make us feel like we are settling for steerage. It's a lot of money to us!"
Pros: "Pilots did a Great Job navigating through storms!"
Cons: "Charged $84 for my husband's & my little carry on small pull along suitcase. What a rip off!"
Cons: "On my trip to Atlanta, I paid 52.00 for my luggage to ride because I was told i needed a ticket after telling the representative my luggage fit inside the sample boxes. After paying I get to the flight gate and i see people with luggage bigger than mine. I asked how much did it cost to bring it on and they told me it is free for one piece of luggage. So on my way back to Tampa I didn't mention anything about a bag and it was free. I feel the representative should have told me it was free to take it on."
Pros: "Everyone working for Spirit Airlines was polite, and pleasant. Trying to help as much as they could."
Cons: "Delays.. Flying from Tampa the plane was delayed by about an hour..flying from Atlanta is was delayed by an hour again, altho beit because of bad weather."
Pros: "Direct flight and on time"
Cons: "Be sure to do your research before going. I paid $57 to carry on a bag and you even have to pay for water. The seats are very uncomfortable. Another person told me there are a lot of ins and out to get better deals so just know before u go. I won't be flying with them again."
Pros: "I finally made it to my destination after several threats from multiple customers."
Cons: "The airline service is poor. There was an hour long line to drop bags for those who had checked in online, which is unheard of. Several people missed their flights as a result of the wait. Ultimately, we ended up dumping our liquids and hand carrying our checked bags to the gate. Still, 5 people missed my flight by 5 minutes having checked in and making it through TSA. The airline knew we were there and did not wait 5 minutes. They had to request a waiver for leaving so many people - which was their preferred option. After missing my flight, I had to leave the gate and go back to the main terminal to request a rebooking. Another 30+ minute wait. Apparently the line to drop the bags was also the line to rebook flights, check in, etc. There was no prioritization of check-in by flight, or clear delineation of which service positions were for what purpose. Their was chaos and a sea of angry customers missing flights and cancelling trips."
Cons: "Our flight was delayed over 5 times! It was supposed to depart Detroit at 7:31am, we all had to get up at 4:30am to get ready and drive to the airport and it traveling with a 14 months old alone. So we get to the airport only to find out the flight has been delayed! They kept pushing it back further and it ended up being 2 hours delayed due to the fact they were 1 flight attendant short. My toddler was not happy having to sit at the airport for 3+ hours, never mind the fact she also had to get up at 5am. We sat at the last row and seats were very narrow and no leg room. We had to listen to the loud engine the entire time and strong smell of fuel during landing. My baby's ear hurt during landing and cried. I'm very unsatisfied with the flying experience with Spirit. Oh, our first flight was also delayed, from Tampa to Detroit, over 3 hours delayed! I don't think I'll be flying with sprirt again."
Cons: "Customer assistants were extremely rude. I paid for 2 plane tickets one for me and one for my 2 year old and we had one carry on each spirit made me pay for one carry on and it was $120. Flights might be less expensive but the service and every other thing they charge for is not worth it. Will not fly spirit again."
Cons: "TERRIBLE EXPERIENCE"
Cons: "$60 bag fee same day; zero customer service in Fort Lauderdale; headphone- wearing, uncaring staff. Joke."
Pros: "Crew was wonderful, very helpful and caring."
Cons: "seats were very close, but we were lucky because it was a light flight and no one sat in the third seat."
Pros: "Low price"
Cons: "Couldn't check in through email like you can with Delta, got to the airport check in counter 45 mins before flight left but was told we'd have to wait 7 hours for the next flight and pay $200 to transfer the flight. We agreed because we had no other choice, but made it through security and to our gate in time to see people STILL boarding our plain and had to watch the plain leave while we just sat there waiting the 7 hours. Good customer service would've accommodated people who still had time to make the plain, and we will never use Spirit again. I hope they spend the flight transfer fee well because they'll never get money from us for tickets again."
Cons: "I was offered one of the larger seats at check-in for my bad back and then spent 2 hours in the row behind them listening to two young women giggling the whole way"
Pros: "the price very good. The availability of flight times is a definite plus ."
Cons: "I paid an additional $7.00 for short cut security as is printed on my boarding pass. When I got to security check in I showed the TSA agent my boarding pass and asked him about shortcut security he told me he knew nothing about it and had never seen that on a boarding pass. I had to go thru complete check including a pat down. Way to go Spirit take advantage of a senior citizen, Also I am a Viet nam vet. Looks like like Spirit is just after a buck any way they can get it. Doesn't inspire much confidence in Spirit I am not afraid in signing this review Robert Kanar 16735 Arnold Rd. Gregory Mi. 48137 H- 734 375-6040 C-734 417 3475"
Pros: "We liked the reasonable rates and on time flights. Ease of early online check in and good seats."
Cons: "Having to be very careful not to mistakenly sign up for extras. Also making sure to measure personal bags so as not to have outrageous fees on baggage."
Pros: "It made it on time to get airline counter when I went to get my boarding they told me I had a balance of $20 when I did pay for everything they ask to on the website. The reason for my flight it was to see my money cause she has cancer and I was very happy that I was gonna go to see her but nobody help me out . My family was waiting for me to come home to make our mom happy that me and my brother were gonna be there for her . It's a shame that you had people onto the ticket counter that are very unprofessional with the customer service. I regret that I bought a plane ticket with spirit airlines. If someone come ask ask for spirit airlines I will not recommended because the very poor customer service. I have work in hotel and other places that customer service it's the #1 and we did everything we can to make every customer happy you guys are far away from it. Ms. Yoel Camacho Rivera"
Cons: "This was my first time flying with Spirit, after hearing several negative comments about the company. It was an overall trrrible experience beginning with not being able to check in via mobile (paper tickets are outdated), followed by not being able to use my TSA Pre (had to wait in line for almost an hour when I've spent money so I don't have to). There was a malfunction with the plane where all passengers were removed after boarding. Flight was delayed by 2+ hours. There were other factors, but at this point they're not even worth mentioning. Never again!"
Pros: "The only thing that I can say that I liked was the plane seemed some what new, and clean."
Cons: "There is not one thing to like about spirit, we have now travel twice with them. The first time was not good but it's only fare to give them a second chance. It's false to think there cheap they charge for everything eavan to check u in if u do not do it on line. The staff that we came in contact where cheap like the airline. In fact the cabin manger on the flight home was so rude and controlling I thought he mite of been a dictator I strongly advise every body that flys with them to look carefully at what they charge and what they do before u book your flight."
Cons: "Nothing is complimentary, all snacks and drinks for purchase are inexcusably expensive when other companies provide for free, hefty fee for checked bags and carry-on 40-50$ paid to and from which makes up the difference for their cheap flights (not much cheaper than JetBlue or American) my luggage was left in the city I was visiting and when I asked for a refund for my returning checked bag fee, I was denied because I paid cash at check-in and it wasn't on my reservation (obviously I had paid to have it flown because it was supposed to go on board). All in all terrible experience and not worth the 25$ travel voucher I received--which doesn't even cover cost of luggage 1-way--because I'll honestly never fly spirit again."
Pros: "aircrew was nice"
Cons: "My flight was delayed and no Spirit Airlines employees around to provide answers to angry/concerned costumers."
Cons: "I feel robbed. I signed up for flight updates and tracked it's progress all day. At 10:30 last night the flight was still delayed to fly out until 12:55 am, so I took a screen cap with my phone and hopped in the shower. I ordered an uber and got to the airport at 11:30 pm. When I got to ticketing there was only one spirit airline employee, who informed me that the flight departed at 11:30 pm and there was nothing she could do. I basically donated 8 hours of my time plus the cost of the ticket to Spirit airlines and now still have to find my own way home. I will never use the company again."
Pros: "This space is needed only if there is something more or better than NORMAL is observed or commented upon .."
Cons: "THE TOTAL LACK OF CONCEPT OF TIME & DELAY. While we appreciate the intricacies of flight-scheduling and the uncertainties in forecasting time, there should not be an inordinate difference between actual and Forecasted. something like 10 - 15 minutes are acceptable BUT NOT TEN TIMES LIKE 90 -150 minutes .. I want to suggest that "in cases of UNCERTAIN delays Beyond 150 minutes and liable to either GAIN or LOSE minutes " the intimation that must appear on FLIGHT STATUS can be =" delayed > 2Hrs Pl check @ *** " *** must be 45 minutes from the current reckoning time P.S hope that my suggestion is fully understood. It can be used more meaningfully & I can be contacted for any clarification"
Pros: "To upset about what went wrong to think about any thing positive."
Cons: "Flight was delayed for so long, that when we factor in the time that it toke to wait plus the two hours that I had to show up in advance plus the 45 minutes that I had to wait for my luggage, it would have been more convenient to drive From ATL To Tampa, The reason given was that there was no crew to flight the Plane, I missed the meeting I was supposed to be attending, so, I ended up just flying to Tampa For the pleasure that it is to fly in Spirit where they nickle and dime you for every single thing even if your flight is delayed for the same length of time it would take you to drive to your destination."
Cons: "We boarded late because the prior flight was late. We taxied out to a spot in the airport and sat for 3 hours. At 2 hours we got a small glass of water. We returned to the gate and the flight was canceled. We waited in line for an hour to get a refund.... there was absolutely nothing to like about this experience."
Pros: "The flight attendants salvaged the experience. I think weather delayed the flight, but the info provided before getting on the plane just made it seem like the pilots just weren't there. Couple that with discussion about how often Spirit is not on time a lot, led to a frustrating experience. Finish that off with boarding onto a plane that wasn't running, a/c was off and pilots still weren't there. Flight attendants jumped on it. Apologized for the inconvenience multiple times, kept everyone updated on efforts to get a/c started, passed out water, very friendly. Kudos also to the pilots who came in from Vegas and were supposed to be done for the day. They got on our plane and flew us to Tampa. I would guess that they didn't have to do that and if they had not, we may have been further delayed. I generally fly Delta. Had the on board experience not been what it was, I would be a one & done flyer with your airline. I will try you again based on the actions of those mentioned above."
Cons: "Gate personnel could have provided additional details and communicated better. It was just like, well we're delayed....sorry. Deal with it."
Cons: "Over priced, instead of charging one rate and include the standards, a seat, a carry on, everything was a fee! Then the flight is delayed and there was no way to find information on line, had to drive to the airport to find the counter closed, and there was no way of making my connection, decided not to fly at all on this airline and bought a ticket someplace else. Am hoping to get a refund for all the expenses, but I have been trying to cancel the flight, and now the website doesn't seem to be working. Keeps telling me to try again!!"
Cons: "They cancelled my flight due to "weather" while every other airline was flying in and out of IAH. They offered to get me to my destination on the day I was to return or my $200 back. I booked early so I could get a better deal. At the time of my refund tickets were $1000 each. Ruined my bachelor party weekend and the trips of the other 6 people that were traveling for the occasion. Will never fly or recommend Spirit airline again! Worst experience I have ever had and would gladly pay regular fares from a reputable airline in the future. It is just not worth it."
Pros: "Quick. Organized."
Cons: "Don't see how you can ask to rate food or entertainment when there was none."
Cons: "Flight was delayed for over two hours, we were not informed about flight being delayed and gate changed until it was time to board. We were not given a complimentary food for waiting that much. Even to ask for water, you get charged. Overall it was a horrible experience. Never flying with Spirit ever again."
Pros: "Non-stop flight was a plus"
Cons: "Seats too close together"
Pros: "Everything was good no complaints at all cramped seats people say not that horrible. For a couple hr flight anyone can deal with it. Great prices"
Cons: "No free snacks lol"
Pros: "The entire process was flawless. Plane was extremely clean, flight attendants very nice, even funny and mocking themselves a bit considering Spirit charges for EVERYTHING! The key to flying Spirit and not getting hit with large additional charges is to understand whats expected of you as far as baggage. Get this right and the rest of the experience is better than any other airline Ive had the displeasure of flying over the past 15 years. Apparently all passengers on this flight were well aware of the baggage limitations as boarding and exiting the plane once in Tampa went VERY quickly and rather than passengers getting bent out of shape during this process everyone was smiling! Havent seen this...ever!"
Cons: "Wish there was a Wifi option on the flight. Spirit charges for everything and this would have been another revenue stream for them and I guarantee most passengers would have used it and paid the $5-10 for access to the internet."
Cons: "4.5 hour delay with no explanation, boarding staff were disorganized, sloppy. They boarded flight without scanning boarding passes. Once we were boarded they discovered that three people had boarded with a different destination. It was horrible. When you make people wait over 4 hours you shouldn't also charge them for water."
Pros: "I didn't like anything about this flight or airline."
Cons: "The airline tickets are cheap because it's just a plot to bait you into purchasing a ticket but then you have to pay for your carry on bag, which actually cost more than the ticket since you have to pay both times for a round trip. The flights were delayed repeatedly with Spirit yet Delta and the other airlines were on schedule so it wasn't the weather it was the airline. So after waiting for over four hours for my flight that was repeatedly delayed once we finally boarded the plane and got comfortable in our seats, the flight attendant started to sing Beyoncé song "Formation" over the intercom repeatedly; therefore, no one was able to get any rest or peace and quiet due to such unprofessional behavior. Now don't get me wrong I love to have fun but after spending hours in the airport and having to take such a late flight the last thing I wanted to hear was a song sung by the flight attendant."