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Friendly, fast and complete

We arrived safely

Long lines in security and delayed flight

The ticket price was amazing. It made the negatives acceptable. Friendly but scarce attendants. Although there was no electronic boarding pass for my phone, the printed one did contain useful information.

I was unable to find out how the $9 Club could save on baggage fees. No answer from online help. I thought baggage fee would be in line with American. But NO it was twice as expensive. Next time I will wear camping clothes and pack everything in my personal carry on. Web site is difficult to navigate.

Captain of the flight was funny and entertaining, landing down in Seattle was really smooth.

The delays were ridiculous; 1 hour delay for the first flight (Seattle to Chicago) and 3 hour delay the next one (Chicago to Seattle).

Captain of the flight was funny and entertaining, landing down in Seattle was really smooth.

The delays were ridiculous; 1 hour delay for the first flight (Seattle to Chicago) and 3 hour delay the next one (Chicago to Seattle).

We arrived safely

Long lines in security and delayed flight

The ticket price was amazing. It made the negatives acceptable. Friendly but scarce attendants. Although there was no electronic boarding pass for my phone, the printed one did contain useful information.

I was unable to find out how the $9 Club could save on baggage fees. No answer from online help. I thought baggage fee would be in line with American. But NO it was twice as expensive. Next time I will wear camping clothes and pack everything in my personal carry on. Web site is difficult to navigate.

I missed my flight and kiwi.com was horrible with helping me change or cancel the flight

Captain of the flight was funny and entertaining, landing down in Seattle was really smooth.

The delays were ridiculous; 1 hour delay for the first flight (Seattle to Chicago) and 3 hour delay the next one (Chicago to Seattle).

15-20 passengers were stuck in security and ticketing. After waiting hours, the plane was not held though we were all checked in.

We arrived safely

Long lines in security and delayed flight

Flight delayed 90 minutes

We arrived safely

Long lines in security and delayed flight

outbtoundflight 4+ hours late inbound flight 2.5 hours late never even offered passengers water

Friendly, fast and complete

The flight delay

Delayed 4 hours ground crew did not know how to handle customers. Sooo disappointed...

We arrived safely

Long lines in security and delayed flight

15-20 passengers were stuck in security and ticketing. After waiting hours, the plane was not held though we were all checked in.

Flight delayed 90 minutes

I missed my flight and kiwi.com was horrible with helping me change or cancel the flight

The flight staff was outstandin

Comfert

Flight delayed 90 minutes

Delayed 4 hours ground crew did not know how to handle customers. Sooo disappointed...

Comfortable seats and staff are very nice

Horrible

I feel sad that spending a week in my home country turned out to be a nightmare

Good entertainment.

The flight attendant was rude, they lost my bag and gave me $100 to cover $1000 worth of valuables.

The staff are very nice and accommodating.

Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations

The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes.

The flight attendants were very kind and hoped to make up for the pilot’s negligence.

Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo.

Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.

That we were delayed on the plane for two hours on a small plane but I know it was out of their control.

The schedule was not good and I was needed to take later flight than I ordered.

The flight delay

We arrived safely

Long lines in security and delayed flight

outbtoundflight 4+ hours late inbound flight 2.5 hours late never even offered passengers water

Flight delayed 90 minutes

15-20 passengers were stuck in security and ticketing. After waiting hours, the plane was not held though we were all checked in.

The flight staff was outstandin

Comfert

outbtoundflight 4+ hours late inbound flight 2.5 hours late never even offered passengers water

We arrived safely

Long lines in security and delayed flight

Delayed 4 hours ground crew did not know how to handle customers. Sooo disappointed...

I missed my flight and kiwi.com was horrible with helping me change or cancel the flight

15-20 passengers were stuck in security and ticketing. After waiting hours, the plane was not held though we were all checked in.

The flight delay

15-20 passengers were stuck in security and ticketing. After waiting hours, the plane was not held though we were all checked in.

Captain of the flight was funny and entertaining, landing down in Seattle was really smooth.

The delays were ridiculous; 1 hour delay for the first flight (Seattle to Chicago) and 3 hour delay the next one (Chicago to Seattle).

I missed my flight and kiwi.com was horrible with helping me change or cancel the flight

The flight delay

The ticket price was amazing. It made the negatives acceptable. Friendly but scarce attendants. Although there was no electronic boarding pass for my phone, the printed one did contain useful information.

I was unable to find out how the $9 Club could save on baggage fees. No answer from online help. I thought baggage fee would be in line with American. But NO it was twice as expensive. Next time I will wear camping clothes and pack everything in my personal carry on. Web site is difficult to navigate.

outbtoundflight 4+ hours late inbound flight 2.5 hours late never even offered passengers water

The flight delay

Captain of the flight was funny and entertaining, landing down in Seattle was really smooth.

The delays were ridiculous; 1 hour delay for the first flight (Seattle to Chicago) and 3 hour delay the next one (Chicago to Seattle).

The flight staff was outstandin

Comfert

The ticket price was amazing. It made the negatives acceptable. Friendly but scarce attendants. Although there was no electronic boarding pass for my phone, the printed one did contain useful information.

I was unable to find out how the $9 Club could save on baggage fees. No answer from online help. I thought baggage fee would be in line with American. But NO it was twice as expensive. Next time I will wear camping clothes and pack everything in my personal carry on. Web site is difficult to navigate.

15-20 passengers were stuck in security and ticketing. After waiting hours, the plane was not held though we were all checked in.

Flight delayed 90 minutes