I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin.
Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered.
I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
I was not pleased with the narrow seats and leg room.
I don't think people should have to pay for food on the plane.
I didn't like like the bumpy ride and customer taking up space in the overhead compartment. I had to place my luggage far away from my actual seat.
I am grateful to have landed safely and off the plane.
I did not like that the boarding process. I don't understand why you would board the passengers in the back last instead of first. The take off and landing was bumpy. Narrow seats, just uncomfortable overall.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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