Pros: "Very friendly and accommodating crew."
Pros: "The crew was organized and efficient."
Cons: "Entertainment: movie choices were limited."
Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"
Cons: "Good space with large seats. Good food and service."
Cons: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Pros: "Seating and service"
Cons: "Flight to Haneda airport not Narita"
Pros: "JAL flights to LAX are always great. Good food too."
Pros: "Service was excellent"
Cons: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Pros: "Seats, movies, comfort"
Cons: "No vegetarian options"
Pros: "Friendly, clean. Great movie selection."
Cons: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
Pros: "Service and Entertainment were great. Lots of legroom is great."
Cons: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
Pros: "On time Cleanliness"
Cons: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
Pros: "Able to accommodate many dietary requirements and friendly crew"
Pros: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Pros: "Everything. Was just outstanding."
Cons: "No complaints"
Pros: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Pros: "Entertainment options were good"
Cons: "Food was mediocre and long waits for restroom"
Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Pros: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Cons: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Pros: "I love flying jal"
Cons: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Pros: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Pros: "I like everything about my flight"
Cons: "There was nothing to dislike"
Pros: "food was great movies are updated flight attendants are professional and courteous"
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Pros: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Cons: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Pros: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Cons: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Pros: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Cons: "seats need a bit more padding"
Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."
Pros: "Attendants were very supportive. Food was very good."
Cons: "Restroom smelled bad"
Pros: "Comfort seat, decent food, polite service"
Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."
Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Pros: "Best R/T I have had, service to food to cleanliness."
Pros: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Cons: "Long, long flight, not much leg room."
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Pros: "Attention given to each passenger by flight crew."
Pros: "The crew's attention to detail, service."
Cons: "Sort of bumpy flight."
Pros: "Great 12hr flight"
Cons: "Loved everything!!"
Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"
Pros: "Everything that was offered snacks, pillow,"
Cons: "More water!"
Pros: "the food and the business seat is very good."
Cons: "the entertainment must be update more."
Pros: "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
Cons: "Would have loved more current US tv shows to choose from."
Pros: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Cons: "Really everything was exemplary"
Pros: "Excellent crew helping calm my anxious children."
Cons: "Movie selection was a tad bit small"
Pros: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Cons: "Seats could always be more comfortable."
Pros: "Great service"
Cons: "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
Pros: "bibinba(korean food）was very good rfor me."
Pros: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Cons: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Cons: "The touch screens were terrible"
Pros: "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
Cons: "I have no complaints."
Cons: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Pros: "We liked the food."
Cons: "Delayed flight. Limited choices of movies onboard."
Pros: "Oh this was such a great flight... service was perfect!"
Pros: "Excellent movie selection."
Cons: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
Cons: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Cons: "I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again."
Pros: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Cons: "Everything. You have THE worst customer servive evet."
Pros: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
Cons: "Boarding could have followed through with the row system rather than everyone all at once."
Pros: "Great Staff"
Cons: "Being too old to listen to crying baby's in the economy (Cattle Car) section of the airplane."
Pros: "Superb courtesy and attention."
Pros: "Considerate Staff"
Cons: "Business would be better; customs in Seoul are very slow."
Pros: "Great airline"
Cons: "I wish they still bumped people to first class when there was room :)"
Pros: "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
Pros: "Crews are kind and nice. No complain about the service the crews provided."
Cons: "The chair, need to be more comfortable"
Pros: "I loved the aircraft and the great service. They offered great food and the service was fast"
Cons: "Everything ok"
Pros: "First class on Korean long haul does not disappoint!"
Cons: "Nothing not to like"
Pros: "Staff is so friendly. Amazing legroom in economy, comfy seats. The food was great. They even offered packets with tooth brush and tooth paste. The plane's cleanliness is also stellar. I took a 14.5 hour flight that felt like a 5 hour flight. Korean Air's attention to detail sets the bar for all airlines"
Cons: "Nothing negative what so ever."
Pros: "Korean Air eventually returned my money"
Cons: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Pros: "By far the best airline i have ever travelled on"
Cons: "The service, quality of airport and new aircraft"
Pros: "Clean rest rooms Friendly attendants comfortable leg room"
Cons: "Very limited entertainment options for such a long flight, IAD to Seoul"
Pros: "The food"
Cons: "Economy seating was tight"
Pros: "Comfortable seats, good meals, able to enjoy a few good movies"
Cons: "Can't book seat prior to check in"
Pros: "The flight attendants are very attentive and respectful."
Cons: "Economy seats are not the comfiest!"
Pros: "I had a great flight."
Pros: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Cons: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Cons: "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"
Pros: "Wonderful international flights - a bit more leg room from SFO to Seoul than Seoul to Hong Kong. Generous meals, snacks and beverages. Best service economy international flight!"
Cons: "I did not like having to rush through the transfer from Hong Kong to Seoul to SFO. customs in Seoul can be slow. wish their baggage limitations carried the same from initial flight to the transfers."
Pros: "The crew went above and beyond."
Pros: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Pros: "I liked the flight entertainment and the food, generally. I found some staff members extremely friendly and others less so."
Pros: "Seat spacing is actually sane - so much better than US airlines"
Pros: "The crew is awesome. They’re so polite and helpful."
Cons: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."
Pros: "Seat not comfortable crew was amazing"
Cons: "Comfort in seat"
Pros: "Speeding of departure after boarding"
Cons: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Pros: "Seating was fine"
Cons: "If flight cost less lol"
Pros: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Cons: "Not a thing."
Cons: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"
Pros: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"
Pros: "Typical ANA quality as always."
Cons: "Nothing in particular."
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "Pleasant crew, good food. Standard flight as one would expect."
Cons: "The business lounge in honolulu"
Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Pros: "The crew are so courteous and helpful."
Pros: "The crew are so courteous and helpful."
Cons: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Pros: "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
Cons: "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
Pros: "Comfort was good"
Cons: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
Pros: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Pros: "crew was professional and very attentive and beer and wine on the flight."
Cons: "wish they had more movies choices from the u.s."
Pros: "In-flight service, in-flight entertainment, environment temperature"
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Pros: "Food was served with metal utensils."
Pros: "Good good, good service, and good equipment."
Pros: "Friendly flight attendants, clean toilets"
Cons: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Pros: "I like the food, service, and punctuality."
Cons: "Nothing I do not like"
Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Pros: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Pros: "Very awesome and polite crew. Exact reason why I chose ANA"
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Pros: "Great flight"
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Pros: "Very pleasant. I upgraded to economy plus so that was a bonus."
Pros: "Great leg room, staff was very nice, food and entertainment was decent."
Cons: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Cons: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Pros: "Almost everthiny good job keep it up, excellent !"
Cons: "It was very warm on the plane."
Pros: "Nice new plane"
Cons: "Delayed boarding"
Pros: "Very nice flight. The plane was in great shape and the stewardesses were very nice."
Pros: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Pros: "The staff were polite and highly professional. It was an enjoyable flight."
Pros: "Excellent food and service"
Pros: "Food very good.. I like it. I will go again. I want to come back"
Pros: "Movie Selection was awesome on the Vancouver-Narita trip. I thought I was gonna miss the my last leg of the trip to Okinawa on a codeshare with ANA. As the Vancouver leg arrived a bit late. But the ANA staff found me and told me I had a later flight because of a 20 minute delay! It was awesome service, they also gave me a ride directly to Haneda Airport as that was where the later flight was."
Pros: "The crew is so nice............and cute too."
Cons: "The temp inside was about 80 degrees........yet, the Asian people seemed to all be freezing....... I was sweating...........almost no snacks or drinks between meals. The meal choices were all Japanese style food."
Pros: "Just ok"
Cons: "The crew and the service"
Pros: "SQ always has the best looking flight attendants"
Pros: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Cons: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Cons: "Better food, better selection movies"
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Pros: "Dim sum between Hong Kong & Singapore."
Cons: "The hot food was dry and lost my appetite"
Pros: "Premium economy was great."
Pros: "smooth boarding process excellent enterntainment offered food is also quite good"
Cons: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "The attentiveness of the flight attendants and the new plane."
Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"
Cons: "I am a vegetarian and they served a chicken piece along with my main course."
Pros: "Great set up with two seats, window and aisle"
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "crew was very polite and cheerful."
Pros: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Cons: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Pros: "Very comfortable great personal service. Smooth flight,on schedule."
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Pros: "The food was ok. It didn't set my heart on fire, but I did finish it."
Cons: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"
Pros: "Everything is excellent!"
Pros: "Great price"
Cons: "Food is not good"
Cons: "cramped seats freezing cold"
Cons: "No complaints"
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Pros: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Cons: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "Hot/Cold towels, great movie selection, more space, good meals"
Cons: "Flight was delayed, but other than that, flight was great."
Pros: "Nothing i like"
Cons: "Terrible ground service in changi airport singapore"
Pros: "The service"
Cons: "The quality of the red wine"
Pros: "Very attentive and friendly stewardesses. Would definitely fly again on this airline."
Pros: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Cons: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Pros: "Crew was great. Economy seat was like any economy seat on an airplane. The seats recline more than others I have flown on. The only thing that I liked was that the plane was not filled and I could stretch out a bit on some empty seats."
Cons: "The food was horrible."
Pros: "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
Cons: "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
Pros: "They let me sleep during dinner"
Cons: "It would have been nice to be given an aisle that had some empty seats because I have long legs"
Pros: "Great crew and nice comfortable seats"
Pros: "Nice crew, food was not bad. Decent legroom even in the cheap seats in back"
Cons: "Check in was disorganized. Bad or no communications from ground staff."
Cons: "Keep it up"
Pros: "Efficient crew"
Cons: "Flight late"
Pros: "Alll good and arrived early!"
Cons: "Cramped economy seats"
Pros: "Proactive, Organized staff."
Cons: "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
Pros: "First time flying EVA. They made it easy!"
Cons: "No complaints!"
Pros: "Nice new plane, attentive attendants, food always great. Rarely any complaints with EVA, even on long-haul flights (16+ hours)."
Pros: "Efficient crew. Safe flight."
Pros: "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
Cons: "The dining options were ok, not particularly wonderful, but overall pretty good."
Pros: "I got there. Seemed like no one cared about doing a good job"
Cons: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
Pros: "Crew was very kind"
Cons: "Food was not the greatest"
Pros: "Very spacious seating. Great staff, and smooth flight."
Cons: "I never got my vegetarian meal as requested. That was too bad."
Pros: "Service was incredible"
Cons: "The food wasn't great"
Pros: "Very helpful and very friendly. I never saw it happen in United or any American Airlines."
Pros: "I am happy and satisfied with the service, thank you guys!"
Pros: "Crew services, boarding, on time"
Cons: "Food and seat can be better"
Cons: "i wish they had better hygiene"
Pros: "Flight attendants are very polite and helpful. Huge leg room."
Pros: "Crew was nice"
Cons: "Small seats."
Pros: "Short lay over"
Cons: "Seats at economy too cramped"
Pros: "Seat reasonably comfortable in Eco Plus"
Cons: "Eva runs a sloppy operation: 3/4 of my flights were delayed, boarding consistently happened late, and flight attendants consistently forgot drink orders. Not sure what's happening as they used to be very good but will not be traveling with them again unless they right the ship."
Pros: "Staff was very helpful. They went above and beyond."
Cons: "I traveled with EVA in March and October and ate the same snack in both trips."
Cons: "Crew was not very nice. Always in a hurry. Customer service was not good"
Pros: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Cons: "The food is mediocre at best. I wish there was more movies to choose from."
Pros: "Overall everything was good. Feels home to fly with Eva."
Cons: "No preference for seniors"
Pros: "Comfortable. Timely food service - good time for sleeping. Bathroom had toothbrushes, earplug and sleeping masks - a nice touch."
Cons: "I did not like not being offered a seat until the last day. We want a seat assignment. How are you supposed to choose one flight over another without a seat."
Pros: "Great customer service, amenities and comfortable flight."
Pros: "Very good. Staff is great"
Cons: "Need more water available throughout flight"
Pros: "The air stewardess were excellent !!!"
Pros: "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
Cons: "Surfboard charge not very good"
Cons: "Just fine only 2 hrs overlay"
Pros: "Good on board entertainment. Helpful service. Easy flying experience."
Pros: "crew try to be helpful warm food and drink always available. taipei airport pretty clean and spacious."
Cons: "hong kong airport provides free wi-fi. no free wi-fi in taipei airport. no clock anywhere in waiting area or in corridor. no weather announcement in Taipei airport before connecting flight even when typhoons were approaching. movie choice was quite limited for long flights."
Pros: "Very comfortable flight"
Cons: "The food was awful."
Pros: "Large selection of free movies"
Cons: "It's very good. I like the flight! The price is very reasonable and the service is not bad at all!!! The lady in the airplane are very polite to the passengers and they always provide their best service and smile. It makes people feel like home and comfortable taking the flight!"
Pros: "Great Crew"
Cons: "The movie selection was somewhat limited and dated"