Central Burbank is 3 miles away from Burbank Bob Hope Airport.
All flights to Burbank land at Burbank Bob Hope Airport. The airport code is BUR,and it can also be referred to as Bob Hope.
Most visitors from Hong Kong need to provide a negative COVID-19 test result and/or quarantine to enter Burbank. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Burbank
Visitors from Hong Kong are not required to quarantine after entering Burbank.
Visitors from Hong Kong must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Burbank.
Current regulations for vaccinated travelers to Burbank: most visitors from Hong Kong may enter Burbank but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Read more about Japan Airlines
Cons: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....
Pros: Crew was professional and friendly
Cons: Continuous improvement
Pros: The crew was attentive and service was excellent.
Cons: At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines.
Cons: Luggage lost. Tv audio did not work
Pros: All of the crews were polite and friendly, and the food was tasty.
Cons: If there're more variety of movies, that would be great.
Pros: Soo Much Food! Crew was very polite and helpful.
Cons: They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter.
Pros: All exquisite dishes they served were excellent !
Cons: Great experience all around. Need to improve access customer service support.
Pros: Everything, the service and the food is great.
Cons: Keep it up
Pros: Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it.
Pros: They were very accommodating and helped ensure a good travel experience (first time traveling with a young child).
Pros: Great crew. I easy transfer!
Cons: Food was not great.
Pros: I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!
Cons: Not applicable
Pros: The crew were very polite,
Cons: but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable.
Cons: no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore
Pros: Inspire of bad weather, the pilot executed a perfect landing !
Cons: Selections of movies
Pros: Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes.
Cons: They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it.
Pros: Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful.
Pros: Food is better than most other airlines. Seamless check in and boarding
Cons: Seating space is quite cramped
Pros: Excellent service overall
Cons: Nothing particular
Cons: This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help.
Pros: The friendliness of the crew and the comfort of the seat + size of the screen
Cons: Possibly more food options could of been better, only had western or Japanese option
Pros: I didn't expect neck pillow on board
Cons: Seat wilder would be great
Pros: All was efficient but no standout
Cons: Nothing was bad enough to mention this column
Pros: From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service.
Cons: Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service.
Pros: Staff- the ladies in flight were very friendly and courteous.
Pros: Nice people, good food
Cons: Old-=fashioned business configuration
Pros: Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!
Pros: Great service and comfort. Great food. On time.
Cons: Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable.
Pros: Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret
Pros: The most polite and attentative flight attendants and great food options.
Pros: Economy seats were extremely comfortable and roomy. What a difference that makes.
Cons: Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas.
Pros: On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement.
Pros: The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy
Cons: The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)
Pros: Comfort seat, decent food, polite service
Pros: They were super considerate the entire flight.
Pros: The main entree was excellent.
Cons: Some turbulence awoke us midway through the overnight flight.
Pros: excellent food,comfortable, easy check in process
Cons: my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria
Pros: The service was excellent and the seats were really comfortable
Cons: The food choice was a bit poor
Pros: Boarding is efficient. Crew helpful and willing to please.
Cons: The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable.
Pros: The ground crew in HKG airport was really helpful.
Cons: I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation.
Pros: Service & seats are great.
Cons: The connections were a bit late, making the long trip longer!
Pros: Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed.
Cons: Some crew members from Hong Kong better make more effort to improve service skills.
Pros: Clean and comfortable.
Cons: Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service.
Pros: Attention given to each passenger by flight crew.
Pros: The boarding was efficient. Cabin and lavatories were clean.
Cons: The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive.
Cons: Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date
Pros: Same as before
Cons: Same as before
Pros: The crew was really sweet and making sure passengers were comfortable.
Cons: Heating and serving food in plastic containers.
Cons: Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me.
Pros: Everything alright
Cons: I truly enjoy this airline! No complaints
Cons: Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice.
Pros: Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress...
Cons: Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June.
Cons: Excellent service and stuff
Cons: The visa check personnel were the most discourteous airline staff I have ever encountered.
Pros: The crew was polite and professional
Cons: The food was disgusting The plane is dirty The bags are treated badly
Cons: WC size (too small) and location ( way too close to flight staff and food section)
Pros: Attentive crew, good menu
Cons: Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones
Pros: Plane design was nice
Cons: Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection.
Pros: Looks that it will depart on time
Cons: Middle seat
Pros: Comfort in long foight was amazing. Never felt tired. Upgraded movie collection. Food was great.
Cons: Carry on baggage allowance is way too low. Only 7kgs including laptop bag is too low for international travel. TV screens were a bit old enough and had to click multiple times.
Cons: see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients.
Cons: Will fly in a bit.still in Qatar airport waiting for my flight
Pros: Good service best price, good food comfort I think is best airlines in word in my opinion
Pros: The food was great with three options for each meal and there were a lot of options for in flight entertainment
Cons: Although the loading Zone was given as Zone 1, boarding was chaotic because the fround crew was incredibly inefficient. The announcement was totally mumbled and badly managed, Why cant the boarding at Cochin be organised like queues for each zone so that the passengers do not crowd in a mad rush near the gate as if the fliht will leave without them. As in Doha have different seating area for different zones and the ground crew should be trained to be firm to allow only passengers with boarding.
Pros: Fantastic service, very friendly staff who are always happy to help
Cons: Should have internet free of charge in flight
Cons: I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise.
Pros: The entertainment console is dismal
Cons: Comfort of seat size has shrunk!!! Good grief.
Pros: Quick boarding, good entertainment choices.
Cons: Food is below average. Very salty tofu salad, and they keep giving the same food in every leg.
Pros: Food was great. Attendants were courteous and nice. Airplane very confortable and clean.
Cons: Food poor- no variety
Pros: A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants.
Cons: Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!
Pros: Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food.
Cons: Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading.
Pros: its a five stars trip in its services
Cons: the flight was canceled.
Pros: this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline.
Cons: The seat didn't have any inflight entertainment
Pros: Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business.
Cons: Frankly nothing!
Pros: Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet.
Cons: Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard.
Pros: On time, good crew, easy connection.
Cons: Hard and tight seats for such long night flight.
Pros: Food was good.
Cons: I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??
Pros: Alinda, the stewardess.
Cons: Too long journey.
Pros: Very nice service
Cons: Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight.
Pros: The service on this flight was not very good. We almost missed our flight whilst waiting for a wheelchair for mother. She had to finally walk to the boarding gate because the wheelchair we had requested did not come.
Pros: Onboard wifi
Pros: Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding
Cons: I do not find anything to complain. My first choice will be Emirates.
Pros: The overall trip was amazing
Pros: Loved the service and the movie options.
Cons: The food was just okay. It was pretty bland.
Pros: Comfort and food, good seats but extra cost.
Cons: Bad value Internet in this day and age.
Pros: Great service!
Pros: Dinner portions were too small.
Pros: Jumbo jet plane was fantastic.
Cons: None for now
Pros: Flight timing
Pros: Comfortable seats, nice crew, good entertainment selection
Cons: The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality
Pros: It was unlike any other flight. It’s a luxury in air. Seating was so comfortable, lots of space to move around. Great perks for a 14 hours trip.
Pros: Fast boarding, seating space ok for long legs, variety of entertainment, many food choices
Cons: Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)
Pros: Business class setup Bar Staff
Cons: Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits.
Pros: Not much
Cons: Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible.
Cons: The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous.
Pros: Good entertainment. Good vegetarian selection of food. Polite and friendly crew.
Pros: The food and beverage selection was great.
Cons: had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast.
Pros: The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus.
Cons: Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it.
Pros: Friendly crew
Cons: Service from crew slow and when you ask for something they sometimes forget to bring it
Pros: Good space and entertainment. Crew was excellent. Really enjoyed it.
Cons: Food. It’s plane food wasn’t impressed.
Pros: Aircraft was fantastic, great cabin crew helpful, toilets bigger than usual, seat space good. Thanks Emirates
Cons: I think Emirates should consider serving the cocktails/pre-meal drinks before the meal - after all, Gin and Tonic or Martinis just don't work during after meals. But this is minor gripe, the airline is great.
Cons: No hotel accommodation given by Emirate
Pros: Loved the entertainment options.
Cons: Food was horrible. Yuck.
Pros: The service is the best.
Cons: The seats on the Boing 777 don't compare to the seats on the Airbus from Dubai to Los Angeles.
Cons: it was late and it was not informed until we all sat.
Pros: 5000 channels. Entire Alien movie series :) Also food was excellent.
Pros: Pretty mjuch ebverything except..
Cons: My boarding pass for second leg was not given in Colombo but in Dubai.. by then I didn't get an aisle seat.
Pros: The flight was on time.
Cons: Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard.
Pros: The AirBus A380 plane is amazing! Really great movie options too - almost too much choice.
Cons: They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed.
Pros: Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again.
Pros: The entertainment system, the items handed out for our comfort, the food, the attention.
Cons: The problem which happens when the person in front of you leans back his/her seat. It makes watching something on the entertainment system very difficult!
Pros: I was travelling to Addis Ababa on Dec29 But I wanted to celebrate New years eve in Dubai and stayed for 6days',But that wasn't Good idea.They charge me More than $300 for my luggage to go Addis Ababa,I know I have extra luggage but my thought was starting seattle until Addis.
Cons: I will never ever use emirates
Pros: The crew was super attentive.
Cons: The food choices were not good. The tray included more carbs than any thing else...a roll, crackers and breadsticks. A lighter choice of a sandwich or a cheese tray would have been nice. Rather than small cups of water on a 14 hour flight, it would have been nice to have bottles of water.
Pros: The cabin crew was helpful with stashing my carry-on bag given how full the overhead bins were. Courteous crew and good meal options.
Cons: Non-functioning overhead light from DBX to SEA.
Cons: The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times.
Cons: My seat was changed after I had booked and paid for flight.
Pros: Affordable price
Cons: Unfavourable flight schedule- Midnight arrival.. tired.
Cons: I liked everything
Pros: Everything was Great !!
Pros: Great leg room in economy, plane A380 very new and modern.
Cons: I would never ever travel on Emirates They got the passenger off the plane due to a chip issue on one of the passengers British passport , all 4 passengers were stranded in Dubai for 72 hours without any help with accommodation or food , 3 passengers were kids and they were not allowed to board without any reason , finally re routed to London without a connecting flight to USA , this is day 6 and still fighting with them for a connecting flight This has turned into the worst night mare , have so far spend 948 cell phone minutes , several phone calls , several supervisors involved but no resolution I am seeking legal help in this case as I have everything on my end and still no where Also when contacted vayama booking agency , every time wait was over 45 mins to 1:50 mins , have records of all calls and wait times I was bounced back bra travel agency and Emirates and still no where
Pros: Lovely aircraft loads of space
Pros: Most the food is ishen food . Should be difrant
Cons: This was my first time flying Emirates, and my very first flight from JFK to DXB was so late that I ended up missing my DXB-DEL connection and had to waste over 8 hours of my time and bear a lot of discomfort
Pros: surprisingly the high definition 17inch screens and the plenty of movies was essential
Pros: They held the plane for us due to the air tram malfunction at DFW!
Cons: 2.5 hour delay no explanation
Cons: Maybe some water
Cons: Cool AC, it was hot! AC barely working or set too low.
Cons: I hate pretzels. Another option would be cool
Pros: The same answers apply as did the flight from Richmond to Miami.
Cons: Same answers apply as the flight from Richmond to Miami.
Pros: Upgraded to premium economy, nice seat, overall comfort.
Cons: Leg rests for our seats didn’t work. Crew said ther was no fix for problem and left it at that. A bit disappointing. Fruit plate was disappointing, but pastry and yogurt was nice. Fruit wasn’t fresh.
Pros: Crew was polite and tried their best to be helpful
Cons: I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board.
Pros: It was actually a little early and that was nice.
Cons: Not much room.
Pros: Food was so so on board BA flight
Cons: Personel of BA in general very arrogant and think they rule
Cons: horrible food and poor service and attitude of cabin crew
Cons: Uncomfortable plane
Pros: The only positive thing is that we got to our destination.
Cons: Horrible seats, no entertainment, the crew appeared as if it was their first flight.
Pros: We got there.
Cons: We found the chart listing gate where we should go. We went there. Told the last listed flight was late so stayed there. With no announcement the gate board listed a different flight. We asked and was told gate was changed. What a surprise, Went to the info board and had to RUN to our new gate. Barely made it on time. This is awful communication.
Pros: Breakfast on GDL-DFW and movie
Cons: One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?
Cons: Plane never arrived. Forced to rebook a day later
Pros: The counter attendant was helpful in changing our seats so could sit together.
Cons: The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued.
Pros: It was worth while upgrading to premium plus for the first time I was actually comfortable flying the crew is always kind and caring and the food was. Better than usual. Unfortunately Heathrow employees board handicapped people and the are horrible. They didn't come to board us until the plane was 75 percent boarded which is just unacceptable for a wheelchair user who cannot stand. BA had to stop boarding to get us aboard the plane with the help of BA crew who are great.
Pros: Flight was as expected, Nothing to report.
Cons: Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy.
Cons: Flight delayed by 35 minutes
Cons: They separated my bags, so I had to wait in Philadelphia for my bag to arrive on next flight 2 1/2 hours latter. Not happy after flying from Sydney.
Cons: Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF.
Cons: I need to be able to charge my phone on the airplane!
Cons: Tiny plane. No leg room. No TV’s. Staff took three full rows to themselves for sleeping.
Pros: The airplane was new and even in economy it was comfortable , and service was great!
Cons: Well, a little more leg room! I am 5 feet tall, for my husband it would've been too tight...
Cons: I received an electronic boarding pass but still was required to go thru a security check to get a paper boarding pass, and then had to go stand in the original line again. Aircraft was dated. Audio for th in flight was bad. Poor experience overall.
Pros: Best part left on time and arrived early. Many thanks. Good seat room in the older S80.
Cons: Overhead bins very full. No entertainment but that's ok for flights under 4 hours.
Cons: Pre-booked Special meals were not catered to. Could have appreciated more friendly crew.
Cons: Missed first connecting flight because American Airlines wouldn't allow me to check in online due to having a toddler in my party. Had to pay for next day transfer. $240 a person. Will never use American Airlines again!
Pros: I cannot comment because the total journey was without food.
Cons: The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines.
Pros: Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight.
Cons: Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago.
Cons: Was very stuffy and hot. Plane never cooled down.
Cons: You overbooked the flight
Pros: Used system wide upgrade to 1st class. Excellent service
Cons: bumpy ride
Cons: Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!
Cons: They run out of food in Business Class. Service was the same as in coach.
Cons: Horrible service and was never notified so I was not able to make either of these flights.
Pros: On time.
Cons: My aisle had a couple of vets who were just doing the job. Missed several rows during a beverage service. Not bad but nothing special.
Pros: The crew was decent.....better on the London to Raleigh flight, the crew on the Raleigh to London flight were not very nice at ALL.
Cons: I did not like that the ticket I purchased was a British Airways flight, but it was operated by American Airlines. The plane was SO outdated....it didn't even have personal screens. And the movies they played were old. I mean the Devil Wears Prada...COME ON!!!!! Also, the food on the way to London was extremely disappointing. I had chose the pasta with vegetables, and it was macaroni and cheese with broccoli. And not good macaroni, but more like the kind you make for your kids.
Pros: This trip of 7hrs with AA was excellent customer service. I was very surprised, I loved it!!!
Pros: Got home safely (eventually)
Cons: Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now.
Cons: I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for
Cons: Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting.
Pros: Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect.
Pros: Quick and easy
Cons: plane was old, media not working well in many seats (not ok for an intl flight), light not working in my seat...
Cons: N/A had to change my flight. :(
Cons: It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so
Pros: The crew were very accommodating and efficient.
Cons: Odd diversionary move mid-flight, and possibly the harshest, most abrupt landing I've had on any flight......ever.
Pros: Not much.
Cons: Plane was delayed 6 times for about 6 hours total, ruining my plans for the day in London. This is unacceptable. I would like at least some sort of retribution.
Airlines flying from Hong Kong to Burbank have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to Burbank
Masks required on board, masks provided on flights from Hong Kong to Burbank
Social distancing seating
Middle seats unavailable to book on flights from Hong Kong to Burbank
Testing for antibodies, testing for symptoms for flights from Hong Kong to Burbank
Waiving of change fees. Search flexible flights from Hong Kong to Burbank