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It's too packed in the main cabin lose a vertical row so there is more space. It's just overwhelming

No entertainment, no food. you can have better service for the same price in another airline

Being provided a meal that was tasty and hot, the free glass of wine, wonderful service, nice Hawaii videos

The guy next to me who talked to himself in two different voices the entire way. He seemed odd, but not dangerous.

I liked the movie choices, but not the $7.99 charge. I liked the idea of buying headphones with the Hawaiian Airlines logo on them (as shown in the commercials on the plane), but was disappointed when I opened them and they were plain. I liked the flight attendants, who did their jobs well.

I can deal with the small bathrooms, the crying babies, the extra items costing extra (luggage, snacks, movies), but what is difficult to deal with every time I fly is the cramped spaces I have to deal with for several hours. I wish I could afford First Class, but I cannot, so even if I tell myself "the space is fine", someone in front of me always lowers their seat back and reminds me of why I hate flying.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

All real good price

Efficient and comfortable. I cannot rank food or entertainment as I slept this entire leg. The crew appeared to do a marvelous job jockeying passengers with all there carry-ons during the boarding process. Quite professional.

N/A

Everything went well. I didn't take advantage of the entertainment.

The atmosphere and willingness to help make the trip better

No form of entertainment and no open compartment for my bag under my seat, but the middle (where my husband was) had a big place.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The staff was great, flight was comfortable, cabin was a nice temperature.

Being a 6 hour flight on the way there, and a 5 hour flight on the way back, having some free movie options would be really nice. I knows its not an international flight, but it is quite long to have no entertainment options really offered by the airline.

The meal was excellent and of Hawaiian culture. There was free entertainment, movies and music and games. The flight attendants were spectacular!!!

Flight was crowded and there was not a lot of leg room.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Wifi

Delayed boarding and agent confusion.

Absolutely no leg room. Much less than most major airlines.

Great flight. We even watched the safety video because they made it interesting.

You're one of the best airlines!

There were no blankets and it was cold. There were balances on my other flights but not this one.