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The service was great.

Plane needs to be updated. Lean back all the way. More snack options.

Two of the flight attendants were very grumpy, but I can tell that they work about 15 hrs straight, because they were in my flight from SF to Hawaii and then from Hawaii to Brisbane.

Needed more drinks, but other than that, it was OK.

GoPro content was awesome to watch.

Food options notes: Chicken sandwich had pork and I don't eat pork. Ordered a sandwich but they said the description was wrong on the screen.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Flight crew

I couldn't believe that this long flight had NOTHING in the form of entertainment. No wifi to watch on your own device and no inflight entertainment. I was stuck in the middle of 2 people with a baby with nothing to pass the hours. Unbelievable!!!

Delayed flight AND I couldn't have a seat assigned for unknown reasons till I got to my gate and was only left with a middle seat in the back of the plane.

The crew, the food, the videos! The best airline, mahalo!

I got breakfast, a snack, and a drink! It was amazing! Definitely flying Hawaiian again!

All except free snaks.

They have only free drinks,but other airlines like Hawaiian have free food.

Everything went very smoothly. friendly staff all around.

Charge for everything, movies, food etc. Forgot our head sets, none available. Made for a quiet flight.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Hawaiian Airlines always exceeds our expectations '

I liked the crew members they were awesome and very friendly and great smiles on their faces

I threw up the all the food I ate in the flight.

Price worth the trip, seats and expedited boarding.

I was not offered a drink, not even water.

Non-crowded plane with lots of space

The flight attendents could have been friendlier. They were pretty cold to some but completely chatty with others. When I asked to borrow a pen to fill out the sheet they give you before entering Hawaii, the attendent said "I don't have one on me. Maybe you should just ask the guy next to you when he's done. But it needs to be filled out before you get off the plane." Uh, ok? I usually love Virgin and was incredibly excited when I found out I could book my flight to Hawaii with them...but for now, I'd say stick to Hawaiian when flying to Hawaii. At least they give free food.

Excellent all the time

No air tubulance Free food Free drinks Empty seat next to us Flew by..lol

Flight itself was fine. Food very good.

Touch screen was grimy. Crew was unpleasant to deal with.

There was ample space and the crew was very friendly

The screen on the monitor was very dark, could watch the program's comfortably. I did'd order so I don't know about that.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

I liked the space in the economy plus and drinks were served often.

It's was a 9 hour flight and the only snacks that were offered were the ones you had to pay for. I had a headache getting off the plane because I almost starved the entire ride. The staff was helpful but dead no character to them or atleast they didn't show it. Also as long as this flight was my screen froze for the last 5 hours but I didn't miss anything because I couldnt listen to the TV from the start. The female end where u put the headphone plug had something jammed in it so I watched watever my neighbor was watching and clued together what they were saying in the movie. Needless to say I was bored out of my mind and my stomach was not very happy with me. Hopefully my flight in 9 days is a lot better.

Crew was friendly and attentive. Received a window seat. No one was sitting in the middle, so it was an extremely comfortable flight.

No wifi available.