For the expense of first class, the seats could have been nicer and higher tier snacks would have been nice.
They delayed the flight 3 hours because it wasn't full they moved us to 5 different gates probably the worst airline ever not even spirit is this bad.
Packed flight, which makes it tough on crew and boarding staff (and the customers of course). But this was great boarding, clear instructions, etc. Traveling on the weekends are always fraught with danger as you have families and less frequent flyers thus more confusion. But this flight went as planned.
Boarded early, left early, arrived 40 mins early! A win win for me!
It isvvery small flight. No leg room . No space to put my personal item at feet.
Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.
My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.
Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service
Apparently the WiFi you buy on on one flight doesn't carry on with connecting flights.
Once again, flight was delayed from Houston to ELP by three hours. The last two-three times were flight crew scheduling issues causing significant delays and a stay over. After traveling internationally for business and needing to drive an hour home after landing close to midnight, this is an unsafe situation when exhausted. United has went from a preferred airline of mine to one of the worst due to reliability. As someone who had to get a new passport because I filled it up pre-pandemic, I still ONLY travel because I have to and not because I want to (leisure) because of the consistent subpar experiences. The United lounge closed at 9pm, so we had to sit in general boarding without working power outlets. Thankfully, the lounge had excellent service, abundant quiet space, and improved food selections.
We were delayed three times ,and that destroyed my plans, and reservations
The reps working at the airport counter were dumber than a second coat of paint.
Delayed each time on a round trip with no significant weather interference. Updates to flight times came after the fact. 30 min behind in boarding and board and phone still show an on time departure. Some mysterious extra 300 miles that came so surprising they had to fuel while we were already on board?
Airline changed the gate from Terminal A to Terminal D which is quite far and only sent a text message few minutes before boarding. Around 50 people missed their flight and as plane didn’t wait for them.
Bad experience… crew are extremely strict with personal bags… they overcharge me coz my bag was one inch H
Well I mean u get what u pay for so 🤷♂️
I purchased a carry on bag online…was supposed to cost $72 but after a whole slew of bs charges, the total was over $175.00. Because of these hidden charges, I will not even consider flying Frontier ever again. It’s just not worth the hassle. I’m scratching this company off my list forever.
Plane was clean but they do not allow bag drop until 1 hour before flight. Just encouraging late fees and other issues. The worst I have experienced. Total hostage situation, pay or you miss your flight.
Everything was good, and most importantly on time. They have been extremely tardy in some of my flights
Flight delayed an hour. The turbulence was insane. Packed in like sardines. A coke was $4.95 no snack or a drink crazy
