Pros: "Newer plane, smooth boarding and on time arrival"
Cons: "Business class for 4.5hrs overnight without flat seats!! Zero entertainment!"
Pros: "I liked the location of my seat in first class because I was the first one off the plane after we landed"
Cons: "The crew, specifically the woman who was assigned to take care of first class customers"
Pros: "Flight attends are very friendly."
Pros: "Everything went smoothly, i had a good seat."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Cons: "It was a quick and perfect flight."
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "Everything was good!"
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Cons: "Unable to connect to the new AA so-fi"
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "First class meal (lasagna) was quite good."
Cons: "Flight was two hours late due to snow and deicing."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Cons: "Entertainment system broken. No heart Healthy food"
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Cons: "Seats in the plane not good, overall an old plane looks like."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "Boarding went fine"
Cons: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "On time departure and early arrival"
Pros: "They alerted me to problems with our flight and we switched to an earlier flight. No problems with new flight. Good service."
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Cons: "Why is coffee such an exorbitant request?"
Cons: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "I was upset with overall customer service"
Cons: "Ride flight attendants"
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Cons: "Hour late crew rude"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Cons: "First time on Frontier, not a bad experience even though some of the comforts are not there. But the price is good if you need no frills"
Cons: "You need bigger tray tables!"
Pros: "Flight was on time."
Cons: "Seats were really tight."
Pros: "Arrived 30 min early"
Pros: "Crew was great. Good flight. Safe"
Cons: "Boarded 30 minutes late. Sat on tarmac for 30 minutes while crew ran more plane safety checks. 60 minutes late overall. I understand the need for safety but this could have been done prior to boarding."
Pros: "Flight was on time, got my seat assignment on arrival and scored an exit row seat. Perfect choice for a "shuttle" flight from COS to PHX."
Pros: "Crew was nice."
Cons: "My flight to Orlando was delayed an hour because the computer needed to be rebooted. My flight back to Phoenix was delayed an hour and a half, then when we landed we had to wait 15 minutes for a gate."
Pros: "It was a pretty quick flight"
Cons: "I didn't like having priceline involved in my purchase. I did not care to use priceline, as I didn't get to pick my seat at purchase, or pay for my checked bag. The price went up when I went back to pick my seat and pay for baggage. Therefore I will not be using kayak again."
Pros: "Plane was clean and looked fairly new. Seemed to be more leg room than usual"
Cons: "Can they give you a soda on a 3+ hour flight? Terrible to have to pay for a non-alcoholic drink"
Pros: "I like the non stop flight and the staff were very nice and smiled"
Cons: "The price of snacks and drink . And I had to pay for a carry on bag"
Pros: "Quick boarding, and fair service"
Cons: "Nothing super fantastic to say, but also no real complaints!"
Cons: "I can't believe you have to pay $40 for carryon!!!"
Cons: "First of all I had to deplane because of sewer issues that took several hours to fix. Caused issues with my rental car. Then a $45 bag fee each way on a 2 hour flight that cost $160. That's freaking ridiculous. They say it's a value to fly frontier when it is a complete rip off plus they wanted to charge for coke. Complete joke. Total dillataunts"
Pros: "The flight attendants were very nice and comforting, as this was my first time ever flying and I was terrified."
Cons: "The boarding staff were rude! There was absolutely no form of entertainment. The seats were uncomfortable online said they recline for comfort however I couldn't find anywhere to get them to recline."
Pros: "The crew was wonderful. They had a funny sense of humor and made the flight fun. This was my 3rd flight with Frontier in 6 months, will continue to fly you have affordable fares..."
Cons: "The flight was delayed 1 hour. I think it is ridiculous to charge customers for water."
Pros: "Fast boarding"
Cons: "Checked bag was $40 each way and everything cost extra. No drinks etc."
Cons: "The flight had been delayed 4 1/2 hours. This was because they were waiting for another plane to arrive due to mechanical problems. The plane seating is cramped and no leg room. Nothing special about your flight attendant.."
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Cons: "The bag charges were over the top. BUT that wasn't the worst. I landed in Phx a little before midnight and walked to retrieve my checked bags. It took almost 2 hours before the bags came out of the carousel. There were no Frontier employees to help. Sky Harbor employees recommended we call the Frontier line and several passengers did. It wasn't just our flight either, the Frontier flight that landed an hour before us was still waiting and didn't get their bags until 90 minutes post landing. This was the worst customer service I've ever experienced. The high bag fees only added insult to injury."
Cons: "The whole experience and on top of it they lost my bag. I didn't get my bag in Phoenix they said it stayed in Denver. 6 other passengers experienced the same baggage problem. It was a horrible flight."
Pros: "I got to phoenix safe."
Cons: "The lady next to me. She was snoring."
Cons: "Called in to book and the agent booked my trip backwards. They would not reimburse full unless I rebooked that moment so they only did half which I have to use in 90 days"
Pros: "Pleasant & helpful service."
Cons: "Crowded seating."
Pros: "Crew was nice"
Cons: "Charging passengers extra for carryon bags and certain seats is ridiculous. The majority of the plane was empty which means you could have just moved to a different seat (that would have cost $11 more) once everyone boarded the plane. There is really no purpose behind the additional charges and negatively impacts the experience."
Pros: "Got me where I needed to go"
Cons: "Everything is an extra charge after purchasing a spot on the passenger list. Luggage charges are exorbitant."
Pros: "Time of the flight. TSA pre check was good."
Cons: "I knew they charged for everything like selecting my seats, checked luggage and carry on. I did not realize the only thing free was a little glass of water. I checked N/A for food because there was none free and there was no entertainment. The worse was if there is a little turbulence you are not allowed to get up to use the toilet. The stewardess would not allow my wife to use the restroom and was very rude about it. I have never heard of that on any other airline."
Cons: "It' time Kayak et.al. start posting prices with the extra's included up front. It seems I should be able to say what baggage and extras I want (aisle seat) before I search and then have prices reflect that. Hunting through the fine print is a waste of time and benefits the airlines not the customers."
Pros: "Thank God the flight was short!"
Cons: "Just about everything. The initial purchase of the plane tickets was what I thought was a deal. But this airline nickels and dimes you to death. We had to pay to check a bag. We had to pay for a soda. Only water is complimentry. We had to pay for the very uncomfortable seats we sat in. Really...what was the plane ticket for? By the way, if you wait to choose your seat/and check your bags...the price goes up. In the end it would have been cheaper to fly any other airlines. I'd never fly frontier again."
Cons: "Frontier charges you for EVERYTHING. You can't even have a free carry-on or beverage on the plane. I won't be flying with them again."
Pros: "That they waited for a plane to get in and take the passengers who were already booked. Between the holidays and bad weather, it was the right thing to do."
Cons: "Cancelled flight due to "weather""
Pros: "Nothing the plane never came."
Cons: "If you're in the mood to arrive at the airport at 5 o'clock in the morning and then circle jerk for 12 hours only for them to tell you at the end of the day that they cancelled the flight due to too many customers demanding a refund… Feel free to fly Frontier. They delayed the flight hour by hour keeping us hopeful all day. Never fly with frontier. Book with kayak, but not for Frontier, unless blowing a whole day in the airport is your thing. They have ZERO loyalty to their customers and don't think for a second that they will accommodate you for the return value of the flight to book another flight the next day. They will refund the 3-month-in-advance cost of $160, but that $320 ticket the next day will be on you."
Cons: "After flight delayed 2 hours due to seagull getting sucked into engine on landing (not Frontier's fault) I was stuffed into 7E, the smallest middle seat I've ever experienced, and I was in pain most of the flight. I am 6 feet, 190, not that big, and I couldn't bend down to reach the floor due to my head hitting the seat in front. Seat on first leg (also a seat-me-anywhere middle seat) was passable."
Pros: "I really like the reasonable prices and the direct flights to certain destinations."
Cons: "I don't like the fact that your charged and extra fee for your bags at the gate. I also think Frontier should at a minimum serve snacks and a drink for free."
Cons: "and train employees better. Their fees are very unusual and the PHX staff did not inform me of the fees but on my way back the Seattle employees did in a very rude manner. They were also rude to other people on my flight that were caught unaware of the strange fees."
Pros: "Finally getting home"
Cons: "Employees were helpful"
Pros: "The flight itself wasn't bad.."
Cons: "Random things came up- we all boarded and were about to push back when they made us all get back off for a bag check done by police. Returning flight- delayed 1.5 hours (10:15am flight out of Portland, OR)"
Pros: "Not to pay for a seat when I check in? Not to pay for a CARRY ON bag?! Not to pay for a drink of water? Or peanuts? Wow."
Cons: "See above."
Pros: "The flight was nice and I left and arrived on time."
Cons: "Something that I didn't like was, the fact that when I left Phoenix on frontier I didn't know that I had to pay $60. for a carry on that fit in the over head compartment until I was about to board the plane. That's when they announced it and there were a lot of surprised passengers."
Pros: "The people were very friendly. The initial price was the lowest to fly."
Cons: "They charged for a carry-on bag, charged for any checked bags, charged to pick a seat on the flight. None of that information is available before purchasing a ticket. I will fly southwest next time."
Cons: "The plane door closed early and when we got to the gate in Atlanta the attendant was very rude and unwilling to help reroute us. We ended up flying American on the way there. After our return flight, we will not be using frontier again."
Pros: "Non-stop flight."
Cons: "Paying for the flight, plus a bag, plus a seat, and not even being checked for a carry-on or not. The seats were terribly uncomfortable. Waited at the gate in Phoenix for 45 minutes!"
Pros: "The crew was great. The tickets were a good price."
Cons: "Paying for carryon. Paying for seats The seats were like sitting on bleachers. They don't reqcline. You have no arm room. Anything else? Oh yes you pay for your drinks. Even water."
Pros: "Value for the price was just fine. We boarded on time but took off a bit late."
Cons: "Tight squeeze in those new seats. For some reason our row was skipped when the drink cart came by. I don't like having to pay for soda on a flight I've already paid a couple of hundred dollars for. But I would have liked a glass of ice water."
Pros: "Boarding seemed to move really quick and seats were comfortable and seemed roomy."
Cons: "Flight was an hour late leaving. Check in at ticket counter was beyond packed, the line wrapped around."
Pros: "Crew was friendly from what little I saw of them. I attempted to sleep throughout the flight to make time seem to pass more quickly."
Cons: "Previously flown on frontier and this is not what I remembered. Looks like they remodeled the insides of their plane. However, not to their customers comfort. Seats were like plastic bucket seats covered in vinyl. Extremely thin padding on bottom. I ended up sitting on the pillow I had bought for my neck. 4 hour non stop flight, and 2 weeks later my tailbone still feels uncomfortable. No head rest support and THE SEATS DID NOT RECLINE!!!! Luckily, I had gotten little sleep the night before and forced myself to sleep throughout the flight to get through it. No entertainment to speak of, and the tray you are offered to put your drink on cannot have been more than 5 inches deep. The lady next to me could not put her computer on it. Boarding was slow as they did not make it clear to passengers that carry on overhead space was now being charged!!! Front desk ticketing clerk should be notifying passengers prior to security. I witnessed another couple forced to pay $60 per carry on at the gate! As we bought our tickets months ago we should have been grandfathered in at no charge. We ending up paying $70 total to check one bag online and check one at the ticket counter. Disappointed with Frontier as we flew Delta here with no baggage prices. Frontier has gotten the last of my hard earned $$$. Now that I know how sly Frontier has gotten, I will spend the extra money for a more expensive and COMFORTABLE airline."
Pros: "Crew very nice. Ticket and gate agents helpful, although a little stressed."
Cons: "Seating cramped and uncomfortable. Plane on this leg of my trip dirty - didn't want to place my purse under seat due to filthy carpet. Piece of window trim fell off during boarding; took 40 min to get maintenance to come up with roll of duct tape and make temp fix - flight delayed more than 1 hr overall."
Cons: "The website was poor it was difficult to access in order to check in the seat were fixed and uncomfortable the advertise low fares appear to be more deceptive when you start adding in additional fees for baggage and seat assignments"