I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though.
Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "Delta is great and made everything easy and comfortable. Loved having the middle seat open. Flight attendants did a wonderful job! This is a great nonstop flight!"
Cons: "Do not like the high baggage fees!"
Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Cons: "When I pick up my bags"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "Wifi was not working"
Pros: "I like flying Delta. Make you feel comfortable and at ease."
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Wonderful. Food was great.i"
Cons: "I love everything"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "Everything went as I had expected it to, and as I hoped it would. Delta was super on both legs of the journey to Philadelphia."
Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Could not use the bathroom"
Cons: "Arrived "early" only to sit on tarmac for over 45 minutes with no air , I'd rather leave later , get there at the right time and not sit in a plane with no air for extended time"
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Great service, a lot of food, good entertainment"
Cons: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "We had to have the plane de-iced before we left but we still arrived in Houston earlier than originally planned. The flight was smooth and quick and with a flight that wasn't packed full I was very comfortable without a seat mate."
Less noisy children which cannot be helped…
Pros: "Finally got me home"
Cons: "Delayed, no updates,"
Pros: "Boarding process was smooth"
Cons: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Cons: "The gate was occupied when we landed on schedule."
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "All employees were awesome."
Cons: "I have no complaints."
Cons: "communication prevented me boarding my British flight, rerouting done by american, had paid reseved seat don't know if I will receive a refund. now have to spend my first few days back home going through the delayed flight to europe protocols."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Cons: "Because of 12 hr between original flight and this flight, we drive"
Pros: "Only thing that was good was tail wind."
Cons: "The plane was so small and tight. And they sat me next to 260lbs x football player in this tiny plane. Not really your fault but a plane that size is just too small esp when your neighbor is double your size."
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "No legroom in 17 E"
Pros: "Crew members. After a long time I got to see some friendly cabin crew members."
Cons: "Boarding was little delayed. But that's alright."
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "Bad bad"
Cons: "Bad bad"
Cons: "Delayed, old aircraft, no food, no entertainment"
Pros: "Everything about the flight"
Pros: "Timely and comfortable flight!"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Pros: "Everythinf was great, First time flying with them and I would do it again."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"
Pros: "Crew was amazing."
Cons: "Wish the wifi was faster; not that much on IFE. Food was good but not great."
Pros: "The boarding and deplaning were well organized and handled very professionally"
Cons: "I had an aisle seat that was hard as a rock. The cabin crew repeatedly slammed into my shoulder with their hips and carts and never once excused themselves or asked if I was okay. The PA was muddy and difficult (near impossible) to understand."
Cons: "It was awesome. Nothing needed"
Pros: "He united crew in Chicago were awesome, they got us on a much quicker connection home! Great customer service"
Pros: "Crew was nice plane was new"
Cons: "Plane took forever to depart from gate. Missed connection"
Pros: "United Terminal in Chicago had limited seating and dining options. Flight was overbooked, but boarded quickly."
Cons: "Baggage claim at IAH took 45 minutes. Incorrect claim area was indicated for first 25 minutes, with over 200 people crowded around 1 claim area with 12 others open. Finally switched and bags took another 20 minutes. Baggage claim always takes over 30 minutes at this airport. Subway is rickety and outdated."
Pros: "Absolutely nothing!"
Cons: "On this segment of flights it was an absolute joke. Assigned a center seat along with other 1K members and stuck in the back of the bus. Flight was hot, late and then once to Houston could not get off the plane as there was nobody there to meet us. Priority bags all came off the caraosel last."
Pros: "The flight was on time."
Cons: "I think that going stingy with customers on a flight regarding food is disappointing. It’s the first time in my life that I travel and the airline doesn’t not provide food in the overall cost!, and charging for entertainment:speechless! And the seats, well uncomfortable would be a nice word to describe them.No United again!"
Cons: "Why is United charging for inflight tv and movies? Ridiculous"
Cons: "Flight was delayed for HOURS! Would havepreferred to change flights. I had just flown from Italy, stuck in Chicago for hours, get on the plane, would have to pay for any food? That’s not right. Won’t fly United again."
Pros: "Nothing positive to report...NOTHING!! Flight was three hours late leaving. No pilot then no device to move the plane away from the terminal"
Cons: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Pros: "First class seating is comfortable."
Cons: "Seat 1A lack of leg room."
Pros: "IAH is a beautiful airport"
Cons: "ORD needs an update"
Pros: "Crew was great. Food was tasty (croissant, etc), great touch and really appreciated the service and attitude of the crew especially the lady in first class. She could not do enough to please the passengers. A+"
Cons: "Took a long time for the ramp crew to get ramp to plane door (3-4 minutes) ??? C-"
Pros: "Boarding was fine, no delays. Crew was nice, no complaints there! I had an empty seat next to me, so could stretch out. Luckily I brought a blanket with me, since I know from previous experience it's always too cold on planes."
Cons: "The entertainment didn't work on my iPad or my iPhone. I kept getting an error. Also, the WIFI is way too expensive."
Pros: "On time."
Cons: "No storage space for carry-on luggage despite boarding with premier access! Very long taxi after landing to get to the gate, losing a lot of my connection time. Long walk to departure gate in Houston, despite same airline."
Pros: "Absolutely nothing. The worst airline ever"
Cons: "The way we were treated after the natural disaster with Harvey. It was no ones fault. I would have been willing to pay for a new ticket, for a price that would have benefitted both parties. Not only that, when i went to airport i was charged for luggage even tho I did not have a seat. I had to fo back for a refund! You thieves, SOB's using a disaster to thief people!!"
Pros: "Snacks and drink"
Pros: "Captain tried all he could and kept us updated while we waited for nearly an hour in Houston"
Cons: "Waited at the gate in Chicago, waited on the taxiway in Houston for 52 minutes."
Pros: "The crew was very courteous."
Cons: "The flight was delayed for about an hour - The planes were backed up on the tarmac. It is aggravating to think that you have enough time to make a connection and then to be waiting around for such a long time to take off. Paying for movies."
Cons: "Everything was great except a stewardess that was flying on the plane not working got her suitcase then her carryin and her purse and literally was holding up everybody behind me while she was getting it all hooked up. The stewardess that was working when we got to the door said she was sorry she should not of done that. Hook it up when your off the plane I guess. Otherwise it was great."
Pros: "The crew on this flight were incredibly attentive and made this one of the best flights I've been on in a long time!"
Cons: "Took off very late due to maintenance working on a seat"
Pros: "I liked the entertainment screen on this aircraft."
Pros: "Leg room and a snack was provided. Also, the entertainment options were top notch!"
Pros: "boarding process was easy and fluent"
Cons: "no dislikes"
Pros: "I slept woke up we landed."
Cons: "I was impressed smooth flight"
Pros: "Plane very clean somewhat new. Well kept."
Cons: "I hate when you get to the airport and you have a question or doubt and there is not a human being!!!! Only kiosks!!!! I hate it"
Pros: "The crew was fine."
Cons: "It was hot on the plane the entire flight. The seats are too narrow and not enough leg room. I sat in the middle seat and sandwiched in between two tall men , so I had no room to move on a 3 hr flight. Seats not comfortable for long travel. Too many people have large luggage that should be checked not carry on."
Pros: "The flight crew was friendly and professional. The new plane had power outlets which were convienent."
Cons: "Again I had to work with the gate agent to get priority boarding because our reservation didn't show us using our united card. The gate had a great que system in place but the personnel didn't use it and this cause some confusion."
Pros: "Loved being able to watch a newer movie in flight. Enjoyed the pillow and blanket and the ability to charge my phone during flight"
Cons: "The plane was a little over crowded."
Pros: "There was a maintenance issue as soon as we all got on the plane (better safe then sorry!), but the crew communicated clearly, gave frequent updates, and made best efforts to have everything run smoothly."
Pros: "Staff are nice and helpful."
Cons: "Everything is an additional cost! Food, tv, beverages and that is not how it is anywhere else unless you are on a budget airline or flight which this was not."
Cons: "everythinh was ok"
Pros: "Seating sucked. Had to shrug my shoulders in to fit in seat. Airlines keep jamming people in to the plane to improve the bottom line. It's a Greyhound with wings."
Pros: "CSR people were very nice"
Cons: "I took this flight based on the schedule because I needed to be back home after being gone for 21 days for a very important for some very important events with my wife and family I had already been delayed one day by my employer to find out that I'm delayed in O'Hare by united airlines for over two hours crammed into a airplane like a bunch of sardines no place to upgrade the service was horrible the flight was horrible in O'Hare is horrible"
Pros: "It was efficient and comfortable."
Cons: "The screen wasn't working to watch a movie"
Pros: "Everything was good"
Cons: "I didnt like that before boarding i had to check my bag becUse there was nomore room in the overhead but i get inside the plane and there was plenty of room ."
Cons: "Boarding problems"
Pros: "Great price flight was delayed but we still made good timing"
Cons: "They do not inform reason why it is late"
Pros: "Seats were fairly comfortable and each headrest had a small tv screen in the back."
Cons: "Access to tv was $7.99 and I couldn't find a way to connect my headphones because the controls for the tv were on the armrest that the passenger next to me was covering with their arm, midsection, etc."
Pros: "Safe flight"
Cons: "Better service would be nice"
Pros: "Great customer service at the counter."
It’s not frontier’s fault I think it’s most airlines seats suck unless your in first, but would an extra inch of foam on the bottom cushion be that hard?
3.5 hours late and took 40 minutes to get to gate after landing. Frontier is a mess.
Leave on time and not wait for 40 minutes to be unloaded. Also I was throwing up for most of the flight but unless I wanted to call the paramedics, I was to stay in my seat.
Pros: "Flight itself went smoothly and crew was responsive to people's needs"
Cons: "The check-in process for Frontier is a scam. Initial cost of my flight was $70, but they neglected to inform me of extra charges like carry-on and assigned seating until the time of Check-in, which upped my price to ~$130. Still not the worst price, but it was very scummy that this wasn't just charged upfront. Seats are uncomfortable, which led to many people getting up despite the seatbelt sign being on."
Pros: "Price. You get what you pay for"
Cons: "Why does the city have to fix a ramp? Leaving Denver was late arrived in Houston late. Cant get off plane due to equipment issues."
Pros: "The male agent at the counter was great! Unfortunately that was the only good thing about the trip. Everything was SO expensive, had to pay $1.99 for a bottle of water which is free in other flights. The crew on board didn’t do anything and didn’t come through to collect trash until the very end."
Cons: "More affordable prices, snacks and drinks available in flight, and a more helpful crew on board."
Pros: "Crew was nice"
Cons: "No WiFi, no food."
Cons: "Upholding mask expectations! Several passengers deviated without accountability checks by crew."
Pros: "Direct 3 hour flight! Easy"
Cons: "Bring on time but not a biggie!"
Pros: "Lol seats NOT comfortable but it's that "you get what you pay for" but that's ok the staff is AWESOME"
Cons: "Frontier is good for the price you pay. It would be selfish to ask for first class paying coach prices. Good when you need em"
Pros: "Crew was personable and helpful"
Cons: "Longest boarding I’ve ever experienced."
Pros: "For low fare it’s ok"
Cons: "It’s ok as we travelled as low fare"
Pros: "Cost of flight."
Cons: "The seats in a A320/321 are not adjustable. A much longer flight then a couple of hours would be tuff."
Cons: "Where do I start? The $45 dollar charge for one bag is ridiculous. The charge of $2.99 for a can coke and the seats do not recline at all."
Pros: "Absolutely nothing."
Cons: "You get *1* carry on. A 2nd carry on or checked bag is **$45.** The most unreasonable and expensive bag price in the industry. Highway robbery. Who the hell flies anywhere with only one checked bag? I mean, seriously. It is an unreasonable expectation to put it mildly. Second of all, *you have to PAY to select a goddamn seat.* What the hell? Who the hell does that? *0* other airlines CHARGE you for the pleasure of picking a seat. That is insane. So, that is $18 at a bare minimum to choose the most inexpensive class of seats on the plane. Third of all, **you have to pay for ALL drinks of any kind.* Free water? Hell no. Free sodas, juice, coffee, tea, etc? Hell no. You have to pay for all of it. So then I was dehydrated the whole flight, which was very unpleasant and put me in an even more foul mood. The way they nickle and dime you on this godforsaken airline is criminal. So, To Review, if I had flown round trip it would cost *at a minimum* $18 + $18 + $45 + $45 ($126 goddamn dollars) in fees that no other airline in the industry charges. That is insane; and that happens to be approximately what I paid for my flight. So for all unreasonable charges I could have had a bonus flight somewhere. I will never, ever fly on this godforsaken airline ever again; and please believe I will tell every single one of my friends and (gigantic) family that not only does this crappy airline get 0 Stars from me, but they should under no circumstances ever fly on this horrible airline ever. Pick literally *any* other airline over this hot nonsense."
Pros: "I paid 270$ extra for the carry on bags for the three tickets. If I knew that I would have chosen United tickets because they would be cheaper."
Cons: "Kayak you guys fooled me and I’ll not trust you again."
Pros: "On time, no issues and because it was my birthday they upgraded me for free to the exit row. I am 6'6"...that is a big deal."
Pros: "The airplane was clean."
Cons: "The seats were not reclinable and for a 3.5 hour flight in which I wanted to get in some sleep I was unable to sleep. Also the seats were very narrow and with almost no padding. I could feel the padding had wore off and my back was touching with the metal of the seat. Add all that up together and instead of a regular airplane seat it was like seating on a rigid chair for 3.5 hours. Moreover, since I couldn't sleep I decided to at least get in some work, but then I realized that the tray was so tiny that it can't even fit the smallest of laptops... I know it is a low cost airline, but paying for carry ons, checked bags, selecting seats and on flight beverages is plenty for a low cost airline. Frontier doesn't need to top it off with the most new uncomfortable seats possible. At least with Ryanair the seats are more comfortable, you can bring a carry on at no cost and the flight ticket is cheaper."
Pros: "The ride home"
Cons: "The 4 hour delay that received once we arrived at 4:30 AM to catch our 6 o'clock flight home to find out it had been delayed until 9:28 AM. Once we were on the plane we were then told we would be delayed until 10 AM. Flying with two children was difficult for a four hour delay. However front tier did give us all $10 food vouchers and $50 vouchers each for our next flight. Once we landed in Houston we then sat on the tarmac for another hour waiting for the gate open. The plane did have mechanical issues which caused the delay but still the notice given was always last minute"
Pros: "Getting off the plane."
Cons: "Missed my flight because lack of people to check people in. So slow. Waited 25 minutes. Figured I missed my flight since the board said on time. It was 2:25. Asked if I could get on 7:30 flight. Took computer 10 minutes for her to see and book. As I left, she said the 2:30 was still boarding. I said, oh, do you think I could still make it? She said the plane was still loading and running a bit late, but impossible to get on because I was booked on the 7:30 flight. I will probably not fly Frontier again. 4 hours later and $50 dollars in the hole for food and drink sitting here dreading my middle seat and no room to move for 2 hours. Then, have to pay for a Lyft to get to my car because my cousin was my ride back to her house. I sure do miss the old Frontier."
Pros: "Very cheap"
Cons: "Very uncomfortable no elbow room or leg room and the chairs are hard."
Pros: "The staff that handled baggage was nice. Also, I liked that we made it safe."
Cons: "My flight was supposed to leave at 3:50...I got to the airport and went through security before I found out that my flight was delayed until 7:30. The flight kept getting pushed back. I waited 8 hours before the flight took off. There no outlets anywhere...leaving customers at a disadvantage because with our delay, our electronics were all almost dead or dead. There were no food options. We were supposed to get a voucher, and I have not received it. Lastly, after waiting over 8 HOuRS, we still had to pay for snack and drink. I was ripped off and will not be flying with Frontier again."
Cons: "Canceled my flight eight hours before "supposed" weather even hit and had no other flights to put me on. Ended up having to cancel my entire weekend trip. Customer service was not friendly or apologetic!"
Cons: "How is it acceptable to place someone who is highly allergic to dogs right next to a lady with a service dog on the flight? I spent 25 bucks to upgrade my seat to avoid the nuisances of an everyday flight. I didn't think I'd be stuck next to an animal. How is it acceptable to not disclose that I'd be stuck next to a service dog? I was miserable the entire 2.5 hour flight back to denverz I am extremely irritated."
Pros: "2 hour wait for baggage check in. Then an additional 6 hour wait for flight, only to find out it was cancelled non weather related. Terrible airline. Kayak should not be associated."
Cons: "Boarded the plane an hour late. Once on the plane we had to get off again because of problems with the plane"
Pros: "Getting off the plane, pilot and crew on plane."
Cons: "There was nothing to like. Ticketing was horrible. Cut off times not allowing people to get on plane in phoenix. It was chaos. The police were called on one man. Charge for carry on and refreshments card only with No warning at time of purchase. Had to throw away my luggage."
Pros: "The price and and the ease of connections was great,"
Cons: "The layovers of over 6 hours were not great and the flights back home were both delayed, but not much."
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Pros: "The price of the flight was great, until I realized I was being charged for every little thing. What a rip off! I should have flown United."
Cons: "I had a severe allergic reaction due to the passengers in my row carrying four cats. I had to take Benadryl and broke out into hives. The flight attendants didn't even offer to move my seat. It was a truly terrible experience and I can't believe that there's not a better protocol in place with the airline to accommodate customers with severe allergies to animals, even when they are labeled as emotional support animals. This as a truly terrible experience. Thank goodness the flight was only 4 hours. I'll never fly Frontier again."
Cons: "It may be customary now, but we arrived with all our luggage as carry-on bags. We learned that they now charge more for carry on luggage than they do for checked bags. So we ended up checking two carry-on bags that we could have easily consolidated into one larger bag if we had known ahead of time. 2nd and worst of all - when we were checking in they told us our seats were not yet assigned (even though I picked seats out when I purchased the tickets). They showed a seating chart, but the only seats together required a premium payment of an extra $30 per seat! We complained and they told us to let the computer assign seats for us. That worked and the computer ended up assigning us two premium seats together. By the way - I did see what was "premium" about these seats. They reminded me of spirit airlines. Overall it seems like frontier is now trying to find ways to charge customers for things that were previously included and it is somewhat intentionally deceptive. I appreciated the low cost of the ticket, but I was left with a bad feeling overall. Spirit airlines is an inexpensive no frills airline as well but at least they are upfront and direct. I will fly with them next time if I have to, or go back to United."
Cons: "Fronteir created new seats that do not recline, are quite thin and small tray tables that don't lock. The consequence is that the man next to me couldn't lean back enough, so slumped onto me most of the flight. A one year old behind me constantly pulled up and down the unmatchable tray table and kicked my thin chair -- so I felt every little tiny foot. The stewardess refused to give us water when our row asked and they forgot to call boarding zone 2 when boarding so it was a mess. I would say Frontier was a terrible airline. Their discounted prices are a farce as they charge for a seat and carry-on luggage, so I may as well have paid for a regular fare from a more comfortable airline."
Cons: "The flight was delayed a few hours. It took forever to Get out of the gate. It took an hour once we landed to get in the gate and deplane. I was given a seat on the computer and then when I got on the plane there were two people with same seat. The floors and seats were unbelievably dirty as well. I have never seen so much trash and crumbs everywhere. It was an awful experience. Our trip to Vegas the first night was ruined because we were planning to see a show Thursday evening and landed two hours late and could have possibly made it but we sat on runway for an hour before deplaning."
Cons: "I booked this flight because it seemed an unbelievable value. Well, the price was, indeed, too good to be true. Upon receiving the reminder to book, I discovered they charge not only for checked in bags but for carry-ons. Oh, and they charge more if you don't book more than 24 hours in advance. Oh, and they charge for choosing your seat (that I didn't go for). The food for purchase stinks (only bad snacks for a four hour flight), the seats are uncomfortable, it did take off and arrive on time, I'll give it that. But after adding on $120 for my checked carry-on fee, it was no bargain, I will never fly this airline again."
Pros: "ease of booking, checking in, utilizing app as boarding pass."
Cons: "was surrounded by babies in all rows around me but they were cute so it was alright."
Pros: "the crew made the best of a miserable corporate policy; the baggage arrived - 45 minutes after landing."
Cons: "2.0 hours late boarding; boarded 2x; lousy information; surly condescending station manager; insane baggage counter hours; no connection information in flight despite airline full responsibility for everyone on the plane being behind schedule.; connecting flight still at gate when 10 people tried to board and were not given access until a near riot occurred; no one seemed care at all. A woman with 5 week old child, a senior citizen with a cane, a woman recovering form surgery all RAN from gate to the other (about 1/2 miles) only to be told they were too late, the terminal door was closed. Only after pounding on the door, cajoling the customer service people 10 feet away and telling 50 others waiting in the service area did the door open!"
Pros: "The crew were friendly and polite. The cabin was a comfortable temperature."
Cons: "I'm only 5'9" but there was no room to stretch my legs. The rows of seats are too close together. Basically I had to sit down for 4 hours and not move. And it didn't help that the kid behind us kept banging the tiny tray table on the backs of our seats, even though that's not your fault."
Pros: "The boarding process was easy and organized. They were also on time."
Cons: "They charge for everything. I pre checked my bag at a cost of $70. If I had waited to do it at the airport it would have been $90."
Pros: "Plane was clean. Seats were very comfortable l, but not much leg room"
Cons: "They charge for for everything on this flight. Checking in - it cost $35 to check your bag in - $40 of you want to board with it! I do all the work and I have to pay more? Then to pick a seat - any seat - it is another $5 - $25. I understand that for premium seating (ext, etc) but any seat? Finally - drinks and snacks - that costs money too. While the fare looks cheap - beware of all the add ons. At a minimum, you have an additional $70 to $100 to the price of the ticket This does not turn out to be a cheaper price....beware."
Pros: "got there safely and our checked luggage went with us ; plus the employees were nice but that's about it. Could've been worse but won't Frontier to make it so in the future."
Cons: "We were late arriving on both flights, online check in didn't work, had to pay extra for ANY seat and for all other things that aren't normally paid for on other airlines and the airline overall is obviously barely making it. I thought that major carriers such as Delta and United were bad but Frontier and so many others that are cut rate airlines make them look not so bad which is why I'll go back to flying with them and Frontier will probably never see my money again."
Cons: "Flight delayed over 6 hours and they still charged an arm and leg for everything"
Pros: "Nothing. Worst Airline. Will never travel in this Airline. We will ask everybody to whom we know not to travel in this Airline"
Pros: "The flight, the crew, the updates from the airline and Kayak was great. Frontier is a great company and very affordable."
Cons: "The airline increased the bag fees for the summer without an obvious communication. Very unfair and un professional from such a company. I paid $10 extra than 5 days before. The only problem with Frontier is that to check in bags there is only 1 maybe 2 people taking bags for full planes at least 100+ passengers. As it is cheaper and better to check in bags than carry on the airline should make this proccess more efficient. I spend at least 20-30 minutes to check my bag each wat ok my last trip. Very unefficient!"
Pros: "The lines were short. Staff was friendly. The prices were great! This is a very professional air line and I will definitely use them again. A few things to improve on: simple things like complimentary coffee or water would be nice. Also, a magazine for flyers would give us a nice touch of entertainment. These are small things that matter."
Cons: "No complimentary water or coffee."
Cons: "The staff at the Frontier check in desk was extremely rude. (Which I can imagine is because they spend their day getting fussed at because of how awful Frontier is). I was charged over $100 per way for my family to bring very small carry on items onto the plane. I have NEVER heard of being charged for very small backpack sized carry ons. When I questioned the staff member, she looked at me and literally did not respond. She stared at me like I was speaking another language. I waited over an hour and a half for our checked bags to come to the baggage claim area. Everyone was looking for Frontier staff to help us as our bags didn't seem to be coming. The two staff members we found were HORRIBLE and extremely rude. They stood there leaning against the wall staring at us and telling us they couldn't help us - It isn't their department? The seats are uncomfortable- they do not recline at all. They charge for EVERYTHING on the plane- including drinks (non-alcoholic). Overall, the staff was rude, the charges were outrageous, and the flight was uncomfortable. I have never had such a horrible experience and will NEVER fly Frontier again. ."
Pros: "The Staff was friendly"
Cons: "the flight was only cheaper until you had to either check a bag or pay to carry on! Pay to drink a soda or anything! The seats are the most stripped down uncomfortable airline seats I have ever experienced. After all the add on costs, there is no value in the cramped, crowded, uncomfortable flight. Also, on every flight at least half of the passengers were not aware of the baggage policy until it was too late to check it for less money and had to pay extra to carry on. To top it off, we had to change gates at the last minute, resulting in having to go out of the Domestic terminal and sent us all back through the check in!!! We should have at least been able to fly through the pre check if not rerouted us through another way that did not require the total shoes off, open bags, metal detection all over again!!!"
Cons: "The flight was delayed and the airline charges for everything. They tried to charge me for my CARRYON bag which is hilarious, and I proceeded to say I would not pay that charge. The attendant let me board the plane anyway and I put my carryon in the overhead without an issue, which deeply concerns me. It seems as if Frontier arbitrarily tacks on that charge, tricking their customers like con artists who will fall for this absurdity. The air conditioning did not work well and they almost forgot to give us water. Maybe they even charged for the water. The attendants were rude. Dont fly Frontier unless you really really really need to save a dime or two."
Pros: "clean plane"
Cons: "I haven't flown Frontier in a while. I didn't realize I have to buy my seat too? What the heck is that? Sure it's only another $13 min. But here's the catch, you get a seat They've replaced the pull down table with a small flip down "table" that is about 1/3 the size of a standard table. While this does offer more legroom, it makes eating difficult and uncomfortable. I could not rest a standard square salad container on it during the flight. Luckily, I had a plastic bag from the vendor that I could put over my slacks to act as a big placemat. I didn't want to spill dressing on my pants. No WIFI onboard In short, I will be avoiding Frontier in the future. I do fly budget airlines like SW, but at least the attitude there is better. And what you get is clear."
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Pros: "People before boarding was very rude."
Cons: "Replace them"
Pros: "Quick and fast"
Cons: "The flight was delayed a few times. It would be better if they were on time."
Cons: "Although the plane assigned to our flight arrived at the gate timely, Spirit chose to re-route that plane to a different location. This resulted in a 4.5 hour delay for our scheduled flight. Consequently, I cancelled my ticket and overpaid for a more timely flight to Houston."
Cons: "I had a round trip with Spirit and on the first flight I could take carry on bag for free but on the second flight they sent messages about payment carry on bag $ 45. Also it was dirty on the board and the water they sell for 3$."
Pros: "Lower price"
Cons: "Terribly uncomfortable seats, tiny trays, $30 additional charges for bags 41-50 lbs.. Incredibly inefficient baggage checking process. Simply won't fly Spirit again."
Pros: "The price and availability."
Cons: "Well first off the six hour delay. why did it happen? I even heard the flight crew joking about how they didn't know why it happened. Secondly, why did it take 45 minutes to get in the air after we boarded the gate? Ugh, just awful. Never fly with Spirit."
Cons: "Didn’t like that we didn’t get a snack or drink like you do on other flights I had a headache and couldn’t take anything for it cause I didn’t get anything to drink"
Cons: "Quick and organized boarding. No wait at baggage claim."
Pros: "Boarding the crew the flight."
Cons: "Why no snacks, why do l have to buy soft drink"
Cons: "Price of the ticket"
Cons: "The bathrooms were disgusting. I understand that the flight crew can only do so much, but they didn't do anything after they were told more than once that the bathrooms were gross. They just gossiped with one another. Also, I am a teacher abroad and have been to many countries in many flights, but this is the first time I have ever been sick in a flight. My head is throbbing from the change of pressure and in all of my years of flying, I have never felt like this. it was a poor experience, and I will be grateful when I don't have to fly with Spirit airlines in the future."
Cons: "Plane was available waiting at airport, weather was ok... switched gates -made only one announcement,had people line up at new gate, then switched gates again had people lineup for boarding,then announced flight will be delayed 1.5 hours - though plane was at gate. Meanwhile about 11 Spirit staff were running around giving conflicting info- Totally a disorganized operation at Chicago O'Hara Spirit crew- and bad communication with passengers. I flew 4 flights in two weeks the crew in O'Hara were totally spaced out. Most likely will select another airline for future travel."
Pros: "Man at check-in counter was very nice for baggage check More than anything I am very happy with pilots' performance. Landed airplane in a driving thunderstorm which did not seem routine."
Cons: "Weight limit for baggage (normal fee) is low: 40 lb instead of 50 lb."
Pros: "Everything was good. The stewardesses were really nice. I didn't try the food or entertainment, but I'm sure they were good. They let me sit in an exit row for free, which is nice because I'm tall."
Cons: "The flight was delayed a couple of hours."
Cons: "Being lied to about boatding"
Cons: "I missed the flight, just because they asked me to print the boarding pass. The printing device in airport didn't work and I ended up standing in a line for assistance. They asked me to go through the security check and they promised they sill inform the gate that I am coming. When I reached the gate,I got informed that the flight is on air 15 minutes before the departure time. No refund and no reschedule provided."
Cons: "they were rude and uncooperative. They have no type of customer service. If you ask them a question they are short and direct. If you try to work out to find a solution...they just are plain rude and do not make an effort whatsoever to accommodate their customers. They abide by their ridiculous rules and plainly will not work with you. Besides that they started to charge for separate baggage fees. So you'll but a ticket for "cheap" but then they will charge you double for baggage both ways. My boyfriend purchased a ticket and wanted to make changes...they wanted to charge him $100 to change flight info. RIDICULOUS. He ended buying another ticket....Spirit took $200 in fees extra from us."
Cons: "Paying to check a carry on bag that took the airport over 45 minutes to deliver down the carousel after landing My knees were jammed against the seat in front of me, very uncomfortable for someone tall My flight was delayed by 3 hours with no prior notification"
Cons: "Everything - it's a ripoff airline. Seats are very small so they can jam more in. The class of people flying are like junkyard dogs. Third world style."
Pros: "There was nothing that i liked ."
Cons: "Seats do not recline. Excessive charge for carry on luggage - $45 each way Bait and switch tactics by pricing the ticket price low and then charging for EVERYTHING. Flight crew has nothing much to do but stand around and gossip"
Cons: "Pay to select seat and for carry on bags so not the great price I thought it was but still a good price."
Pros: "I enjoyed the fact that the captain came out and joked with us and had a good deplore with the crew. The flight attendants, especially the tall, thin brunette were attentive and kind. I saw her give special attention to an elderly lady and a crying child with tenderness and fun. I really was pleased and impressed that they all cared so much at such a late hour of night!"
Pros: "Loved the ticket agents, gate agents and crew on both the flight from Intercontinental to Chicago and back. The head flight attendant recognized me in baggage claim and was also polite and wished me safe travels. He didn't have to do that because I'm sure he wanted to get home, however... he went out of his way to wish me well. So impressed!"
Cons: "not one thing!"
Pros: "The crew was very pleasant."
Cons: "The boarding process was absolute chaos. And we were quite late (unrelated to any weather on either end of the journey, from what we could tell)."
Pros: "The crew was funny and entertaining"
Cons: "Your planes are consistently dirty and old."
Cons: "I was held hostage, when I checked in to receive my boarding pass, I was told that had to pay $105.I asked why but clerk could give an answer so paid that was only way I leave Chicago."
Cons: "I was never even able to get onto this flight because it had been delayed so many times that spirit had to put me on another flight for the following day. Now I am missing another day of work that I do NOT have the time to miss. I was very displeased."
Cons: "The ride, seats, and service were all terrible. The flight was delayed because another passenger defecated on the aircraft. This airline is not worth the reduced rates."
Cons: "The flight was delayed 2 hours and they did not communicate this information very well. I was told to go to gate L7 and waited and waited without any information. Then they told us to go to gate L1 and then to go to gate L11 - it was very disorganized . The employees were not helpful and they seemed annoyed at all the questions. It was very crowded in the terminal and they kept telling us to move back to let other passengers off the plane but there was no where to go. All in all it was not a good experience to fly with Spirit."
Pros: "the price!"
Cons: "My return flight was delayed for 3 hours. Starting from 7 AM the day my return flight was scheduled, I received an email every hour or so, about changes in my flight departure time! I have 8~9 emails with different departure times now! and finally we took off 3 hours after the initial scheduled flight at 10:15..."
Pros: "It land safely"
Cons: "My flight was canceled and they didn't have another flight going out until four days after. I'm never booking with Spirit ever again."
Pros: "I would've been stranded in Chicago for 2 days if it weren't for United. Never taking spirit again."
Pros: "Absolutely Nothing!!!"
Cons: "They cancelled my flight w/out any warning! Gave me the option of a refund or leaving 26 hours later. I would have never booked with Spirit because of all of my other terrible experiences with them but I was desperate to get home! And like usual they proved their terrible reputation and unreliability!!"
Cons: "Everything, they have tons of hidden fees that makes the price way more than other airlines, then they brag about being cheap. The people at the counter were rude, overall the worse"
Cons: "Flight was delayed 3 times. Than cancelled. The staff was rude and didn't know an answer to anything. Got a hotel for free but we got the shuttle after an h. Don't have any other flight until the next evening also with a connection not direct. Never will use spirit again."
Pros: "The flight being over"
Cons: "No one informed use what was going on with the delay in our trip and the seats don't recline will not fly sprit again"
Pros: "flight was on time"
Cons: "seats are too crowded"
Pros: "The woman at the airport desk was wonderful and very helpful. She took off 10 dollars from each bag because she said she could see that we tried to login. She put notes in the record and said we could possibly get more refunded but I have not heard from anyone about it. Now I get to call and be on hold for ever. She also informed us that the flight confirmation number we had was a kayak, not spirit number???????? There was no indication about this. Also boarding was very efficient."
Cons: "When I purchased the ticket from Kayak I was not informed about the need to purchase a seat or bags or given the opportunity to do so. There was no notification that one could not have a personal item and a small bag -- only one. When I tried to get my boarding pass on line, I was unable to do so. At that time I learned about the baggage policy. The system had me in a loop that I could not get out of. I was not allowed to request an account so I concluded that I might have gotten one when I logged in. I tried to sign in repeatedly and asked for a new password because it kept saying it was wrong. I never got it and I had to leave for the airport or risk missing the flight. So, I was charged $40 per bag (two of us were flying) for both the outbound and return trips. That is roughly twice what I would have been charged if I had been informed and had been given the chance to buy the bags when I bought the ticket. It would have been much cheaper to buy a ticket on another carrier once I paid 160 for two small (what would easily fit in overhead). I had a carry on (personal item) so had to pay. Our flight was delayed and the gate was moved several times. We were not kept informed about the weather conditions, the fact that the plane was on the ground, or what time the flight was supposed to arrive after all the delays. The flight crew was too busy visiting with each other to deal with a problem in the seat next to me -- I kept trying to get their attention. A tall man kept his feet in the aisle and, most importantly, he was talking loudly on his cell phone until the plane was barreling down the runway to take off. They had told us to put electronics in flight mode way before that. He just kept talking. I tried to get the crews attention but no problem."
Cons: "It left 3 hours late"
Cons: "They didn't keep us updated and even after out plane arrived and we got on we still sat there for over another hour while the crew laughed and gossiped in the front with still no update to us as to why we were still not in the air. They were so rude and It had to be to most aggravation I have had to deal with in a very long time."
Cons: "Delayed flight, loud crew members talking the entire flight leaving me unable to sleep, tiny rows no leg room"
Pros: "Was on Time."
Cons: "Being Charge $50 Per Luggage is ridiculous. Might as well I had booked another airline which would be more but at least wouldn't be surprised with cost for luggage. No Wifi. Seating was tight."
Pros: "From the time I got in line to checking in and board everyone was pleasant and willing to answer all my questions"
Cons: "Only thing I didnt like was some children kicking the back of my seat in flight"
Cons: "Flight was cancelled and they were not accommodating to get us on the next flight. We bought bus tickets to the airport worth over $100 that could only be used for that day and spirit rep did not care."
Pros: "After a horrible experience with OHare security line we missed our flight. Spirit customer service was very accommodating at the airport and while our change of flights wasn't ideal, they helped us in a professional and courteous manner. The flight itself was incredibly smooth as was the boarding and de-planing."
Pros: "Cheap up front costs"
Cons: "Fees and auxiliary charges for bags and the like brought the total price of the flight to more than a standard flight would have cost. And every service performed, baggage, boarding etc was slow and poorly done"
Pros: "Departed and arrived on time. Price!!!"
Cons: "Nothing really."