Boarding took a long time. Taking off took a long time. I spent over an hour connecting, disconnecting repeatedly from the Wifi just to watch the last 15 mins of the movie I watched on my first flight. Wasn’t offered ice with my drink. They passed me twice to throw out my garbage. And the guy next to me had his arm in my ribs the whole time.
It was a smooth flight. Nothing untoward happened
They made us check carry ons despite the entire aircraft overhead space being empty
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "The carrots were hard and the bread was cold."
Pros: "All good."
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Pros: "Good snack selection. Crew was personable."
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Cons: "Wifi was not working"
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "Snacks, cleanliness and crew"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Cons: "Entertainment app from Go Go didn’t Work."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Great service, nice agent friendly"
Pros: "Very friendly and professional gate agent and flight attendant"
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Pros: "Crew was very good."
Cons: "Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal."
Pros: "Left on time and arrived early"
Cons: "Great ! Next time please confirm seats before boarding"
Cons: "The flight was delayed by over 3 hrs! As a result I missed work!"
Pros: "The tv and drinks"
Cons: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
Cons: "I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "Waiting for 30 minutes a Dublin to dock."
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Pros: "American Airlines Crew, friendly and personable"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Pros: "Easy boarding crew were friendly food was hot"
Cons: "Seating was a pain to try and get 2 seats together even though I booked it months in advance very noisy rude people couldn't sleep on a supposed overnight am exhausted"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Pros: "Nothing - the flight from Chicago to Philadelphia was delayed by about 2 hours. Luckily, was able to get the flight switched to a Chicago - London direct flight."
Cons: "The connecting flight from Philadelphia to Manchester would've been missed. So, American Airlines booked the same flight for 24 hours later. Luckily, they offered a different flight. Due to the flight changes, the prepaid ground transportation from Manchester to Leeds wasn't used. Transportation from London to Leeds had to be purchased at a much greater additional expense."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"
Pros: "Everything about the flight"
Pros: "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
Cons: "Seats are not very comfortable in any position."
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "Timely and comfortable flight!"
Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."
Pros: "The crew, the movies, and window seat"
Cons: "Didn't like how tight the flight was. Way too compact and 3 seats near window seats makes it so uncomfortable."
Pros: "Flight was on time."
Pros: "Staff courtesy."
Cons: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
Pros: "The American Airlines crews and people manning the desk erred very professional. Yes, this particular flight was conducted by American for Iberia under a share code. So whatever horror stories you have heard of about European Iberia flights, the one I took was fine. But the airline's crew is being let down."
Cons: "In Chicago, our flight was delayed at least three hours for a "GPS update." The crews said the software wasn't even handshaking. Okay. But I have a feeling this is common, and wish the airline would figure out a way to conduct updates, safely, without impacting everyone's schedule. My wife flew through same connection on the same airline a week later. And her flight was canceled. Maybe for the same issue? Unsure. It could have been a a bad luck streak."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Pros: "The crew was very efficient and friendly while handling everyone. Flight was smooth, food was good. I went to the wrong terminal and did not know that the advertised finair flight was actually American Airlines, the AA ticket counter attendant went all out to make sure I made it to the gate. All this with less than an hour before departure."
Cons: "I went to the wrong terminal, the email ticket had finair in large print and in smaller print indicated American. Luckily I was able to literally run and make my flight. Would be better to more clearly indicate actual airline."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Pros: "I sat next to a friend I haven't seen in almost a year"
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Great flight! Convenient timing. Friendly flight attendants.
The flight was gate-delayed for an electrical problem on the original aircraft, and was not able to be fixed in time for us to fly out at the scheduled time. We had to de-plane, and wait while another aircraft was prepped and made available for our flight to Houston, which means a departure some 2 hours later than scheduled, and an arrival about 3 hours late. I appreciate that it isn't always possible to use the scheduled aircraft, but the replacement appears to have been out of service for some time, with seating that was lumpy and outdated, and overhead bins that barely fit most current carry-on specifications and which hung lower than normal (I, and several other people, banged heads on the lower hanging doors). The captain and crew were very nice, and went out of their way to assist several people who misplaced items on the switch of planes, in addition to maintaining a cheery disposition and excellent service despite the difficulties, and that was much appreciated.
Pros: "Crew was amazing."
Cons: "Wish the wifi was faster; not that much on IFE. Food was good but not great."
Cons: "It was awesome. Nothing needed"
Pros: "He united crew in Chicago were awesome, they got us on a much quicker connection home! Great customer service"
Pros: "Crew was nice plane was new"
Cons: "Plane took forever to depart from gate. Missed connection"
Pros: "United Terminal in Chicago had limited seating and dining options. Flight was overbooked, but boarded quickly."
Cons: "Baggage claim at IAH took 45 minutes. Incorrect claim area was indicated for first 25 minutes, with over 200 people crowded around 1 claim area with 12 others open. Finally switched and bags took another 20 minutes. Baggage claim always takes over 30 minutes at this airport. Subway is rickety and outdated."
Cons: "Why is United charging for inflight tv and movies? Ridiculous"
Cons: "Flight was delayed for HOURS! Would havepreferred to change flights. I had just flown from Italy, stuck in Chicago for hours, get on the plane, would have to pay for any food? That’s not right. Won’t fly United again."
Pros: "Nothing positive to report...NOTHING!! Flight was three hours late leaving. No pilot then no device to move the plane away from the terminal"
Cons: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Pros: "First class seating is comfortable."
Cons: "Seat 1A lack of leg room."
Pros: "IAH is a beautiful airport"
Cons: "ORD needs an update"
Pros: "Crew was great. Food was tasty (croissant, etc), great touch and really appreciated the service and attitude of the crew especially the lady in first class. She could not do enough to please the passengers. A+"
Cons: "Took a long time for the ramp crew to get ramp to plane door (3-4 minutes) ??? C-"
Pros: "Boarding was fine, no delays. Crew was nice, no complaints there! I had an empty seat next to me, so could stretch out. Luckily I brought a blanket with me, since I know from previous experience it's always too cold on planes."
Cons: "The entertainment didn't work on my iPad or my iPhone. I kept getting an error. Also, the WIFI is way too expensive."
Pros: "On time."
Cons: "No storage space for carry-on luggage despite boarding with premier access! Very long taxi after landing to get to the gate, losing a lot of my connection time. Long walk to departure gate in Houston, despite same airline."
Pros: "Absolutely nothing. The worst airline ever"
Cons: "The way we were treated after the natural disaster with Harvey. It was no ones fault. I would have been willing to pay for a new ticket, for a price that would have benefitted both parties. Not only that, when i went to airport i was charged for luggage even tho I did not have a seat. I had to fo back for a refund! You thieves, SOB's using a disaster to thief people!!"
Pros: "Snacks and drink"
Pros: "Captain tried all he could and kept us updated while we waited for nearly an hour in Houston"
Cons: "Waited at the gate in Chicago, waited on the taxiway in Houston for 52 minutes."
Pros: "The crew was very courteous."
Cons: "The flight was delayed for about an hour - The planes were backed up on the tarmac. It is aggravating to think that you have enough time to make a connection and then to be waiting around for such a long time to take off. Paying for movies."
Cons: "Everything was great except a stewardess that was flying on the plane not working got her suitcase then her carryin and her purse and literally was holding up everybody behind me while she was getting it all hooked up. The stewardess that was working when we got to the door said she was sorry she should not of done that. Hook it up when your off the plane I guess. Otherwise it was great."
Pros: "The crew on this flight were incredibly attentive and made this one of the best flights I've been on in a long time!"
Cons: "Took off very late due to maintenance working on a seat"
Pros: "I liked the entertainment screen on this aircraft."
Pros: "boarding process was easy and fluent"
Cons: "no dislikes"
Pros: "I slept woke up we landed."
Cons: "I was impressed smooth flight"
Pros: "Plane very clean somewhat new. Well kept."
Cons: "I hate when you get to the airport and you have a question or doubt and there is not a human being!!!! Only kiosks!!!! I hate it"
Pros: "The crew was fine."
Cons: "It was hot on the plane the entire flight. The seats are too narrow and not enough leg room. I sat in the middle seat and sandwiched in between two tall men , so I had no room to move on a 3 hr flight. Seats not comfortable for long travel. Too many people have large luggage that should be checked not carry on."
Pros: "The flight crew was friendly and professional. The new plane had power outlets which were convienent."
Cons: "Again I had to work with the gate agent to get priority boarding because our reservation didn't show us using our united card. The gate had a great que system in place but the personnel didn't use it and this cause some confusion."
Pros: "Loved being able to watch a newer movie in flight. Enjoyed the pillow and blanket and the ability to charge my phone during flight"
Cons: "The plane was a little over crowded."
Pros: "There was a maintenance issue as soon as we all got on the plane (better safe then sorry!), but the crew communicated clearly, gave frequent updates, and made best efforts to have everything run smoothly."
Pros: "Staff are nice and helpful."
Cons: "Everything is an additional cost! Food, tv, beverages and that is not how it is anywhere else unless you are on a budget airline or flight which this was not."
Cons: "everythinh was ok"
Pros: "Seating sucked. Had to shrug my shoulders in to fit in seat. Airlines keep jamming people in to the plane to improve the bottom line. It's a Greyhound with wings."
Pros: "CSR people were very nice"
Cons: "I took this flight based on the schedule because I needed to be back home after being gone for 21 days for a very important for some very important events with my wife and family I had already been delayed one day by my employer to find out that I'm delayed in O'Hare by united airlines for over two hours crammed into a airplane like a bunch of sardines no place to upgrade the service was horrible the flight was horrible in O'Hare is horrible"
Pros: "It was efficient and comfortable."
Cons: "The screen wasn't working to watch a movie"
Cons: "Flight was delayed due to no captain pilot available"
Pros: "Everything was good"
Cons: "I didnt like that before boarding i had to check my bag becUse there was nomore room in the overhead but i get inside the plane and there was plenty of room ."
Cons: "Boarding problems"
Pros: "Great price flight was delayed but we still made good timing"
Cons: "They do not inform reason why it is late"
Pros: "Seats were fairly comfortable and each headrest had a small tv screen in the back."
Cons: "Access to tv was $7.99 and I couldn't find a way to connect my headphones because the controls for the tv were on the armrest that the passenger next to me was covering with their arm, midsection, etc."
Pros: "Safe flight"
Cons: "Better service would be nice"
Pros: "Great customer service at the counter."
Cons: "This flight was also delayed. It was bade enough the first flight was delayed almost an hour, but this flight also left late from the gate."
Cons: "The flight was delayed a few times. It would be better if they were on time."
Cons: "The flight attendants spent the whole flight playing, loudly talking and eating. Made it difficult to rest."
Cons: "Although the plane assigned to our flight arrived at the gate timely, Spirit chose to re-route that plane to a different location. This resulted in a 4.5 hour delay for our scheduled flight. Consequently, I cancelled my ticket and overpaid for a more timely flight to Houston."
Cons: "I had a round trip with Spirit and on the first flight I could take carry on bag for free but on the second flight they sent messages about payment carry on bag $ 45. Also it was dirty on the board and the water they sell for 3$."
Pros: "Flight was on time and aerobridges at both Chicago and Houston easy to board and deplane."
Cons: "A little confusion when boarding passengers zone wise."
Cons: "We were delayed two times and the seats were very uncomfortable.. by butt still hurts"
Cons: "Bad weather couldn't make my flight"
Cons: "Didn’t like that we didn’t get a snack or drink like you do on other flights I had a headache and couldn’t take anything for it cause I didn’t get anything to drink"
Cons: "Quick and organized boarding. No wait at baggage claim."
Pros: "Boarding the crew the flight."
Cons: "Why no snacks, why do l have to buy soft drink"
Cons: "Price of the ticket"
Pros: "Big Aircraft and comfortable flight"
Cons: "Delayed and messyboarding"
Cons: "Plane was available waiting at airport, weather was ok... switched gates -made only one announcement,had people line up at new gate, then switched gates again had people lineup for boarding,then announced flight will be delayed 1.5 hours - though plane was at gate. Meanwhile about 11 Spirit staff were running around giving conflicting info- Totally a disorganized operation at Chicago O'Hara Spirit crew- and bad communication with passengers. I flew 4 flights in two weeks the crew in O'Hara were totally spaced out. Most likely will select another airline for future travel."
Pros: "Man at check-in counter was very nice for baggage check More than anything I am very happy with pilots' performance. Landed airplane in a driving thunderstorm which did not seem routine."
Cons: "Weight limit for baggage (normal fee) is low: 40 lb instead of 50 lb."
Pros: "On time"
Cons: "Had to purchase water. Water! Not even that is offered for free. Come on people if you cannot at least do that then you shouldn't be in business. Baggage fees are enough as is."
Cons: "Bitchy people sitting g behind me Loud and inconsiderate Horrible two hours"
Cons: "I missed the flight, just because they asked me to print the boarding pass. The printing device in airport didn't work and I ended up standing in a line for assistance. They asked me to go through the security check and they promised they sill inform the gate that I am coming. When I reached the gate,I got informed that the flight is on air 15 minutes before the departure time. No refund and no reschedule provided."
Cons: "they were rude and uncooperative. They have no type of customer service. If you ask them a question they are short and direct. If you try to work out to find a solution...they just are plain rude and do not make an effort whatsoever to accommodate their customers. They abide by their ridiculous rules and plainly will not work with you. Besides that they started to charge for separate baggage fees. So you'll but a ticket for "cheap" but then they will charge you double for baggage both ways. My boyfriend purchased a ticket and wanted to make changes...they wanted to charge him $100 to change flight info. RIDICULOUS. He ended buying another ticket....Spirit took $200 in fees extra from us."
Pros: "Staff were not unpleasant."
Cons: "2 and a half hours late. No apologies. They charge for every single bag including a small backpack. Plan on spending at least $110 over your ticket. Uncomfortable chairs. They charge even for water, soda and etc. The plain smells and looks dirty"
Pros: "There was nothing that i liked ."
Cons: "Seats do not recline. Excessive charge for carry on luggage - $45 each way Bait and switch tactics by pricing the ticket price low and then charging for EVERYTHING. Flight crew has nothing much to do but stand around and gossip"
Pros: "The crew was very pleasant."
Cons: "The boarding process was absolute chaos. And we were quite late (unrelated to any weather on either end of the journey, from what we could tell)."
Pros: "The simple seats were ample for the travel needed. The crew were friendly and real. I appreciated how they did not interfere with things that were not their business."
Cons: "The carry-on baggage fees to and from my destination city was really unnecessary. In the future, will consider other airlines without the luggage fees."
Pros: "It's very cheap to go anywhere. Just be sure to read the fine print."
Cons: "If you don't read the fine print you will be bombarded with surprise fees and high luggage rates."
Pros: "The crew was funny and entertaining"
Cons: "Your planes are consistently dirty and old."
Cons: "I was held hostage, when I checked in to receive my boarding pass, I was told that had to pay $105.I asked why but clerk could give an answer so paid that was only way I leave Chicago."
Pros: "Customer service and professionalism were awful!!! I will never fly with this airline again! Any company that is unwilling to give you a glass of water without a price tag in my opinion is a hustler! Totally unprofessional and on acceptable the discreet traveler."
Cons: "Everything except the seats which wouldn't even recline!"
Pros: "The flight was fast and comfortable."
Cons: "The overall three or so kids that would non-stop cry and hit the chairs."
Cons: "They charge for a carry on bag seriously won't fly with this airline again"
Cons: "I was never even able to get onto this flight because it had been delayed so many times that spirit had to put me on another flight for the following day. Now I am missing another day of work that I do NOT have the time to miss. I was very displeased."
Cons: "The ride, seats, and service were all terrible. The flight was delayed because another passenger defecated on the aircraft. This airline is not worth the reduced rates."
Pros: "i got to my destination."
Cons: "Always late always gate changes always a problem. Why?"
Pros: "Crew was fantastic"
Cons: "Everything was absolutely terrible with this airline"
Cons: "The flight was delayed 2 hours and they did not communicate this information very well. I was told to go to gate L7 and waited and waited without any information. Then they told us to go to gate L1 and then to go to gate L11 - it was very disorganized . The employees were not helpful and they seemed annoyed at all the questions. It was very crowded in the terminal and they kept telling us to move back to let other passengers off the plane but there was no where to go. All in all it was not a good experience to fly with Spirit."
Pros: "Flight was smooth"
Cons: "At least a cup of water should have been free"
Pros: "the price!"
Cons: "My return flight was delayed for 3 hours. Starting from 7 AM the day my return flight was scheduled, I received an email every hour or so, about changes in my flight departure time! I have 8~9 emails with different departure times now! and finally we took off 3 hours after the initial scheduled flight at 10:15..."
Pros: "It land safely"
Cons: "My flight was canceled and they didn't have another flight going out until four days after. I'm never booking with Spirit ever again."
Pros: "I would've been stranded in Chicago for 2 days if it weren't for United. Never taking spirit again."
Pros: "The seats are very small, the crew was very nice. We arrived earlier then said. But arrived to more than 20 of us not getting our suitcases due to overweight. Overweight for the plane not per individual suite case."
Cons: "No suite case, no toothbrush, shampoo, change of clothes. Since we arrived and our suite case didn't. Due to overweight, and that would be for the plane. Not per individual suitecase"
Pros: "Absolutely Nothing!!!"
Cons: "They cancelled my flight w/out any warning! Gave me the option of a refund or leaving 26 hours later. I would have never booked with Spirit because of all of my other terrible experiences with them but I was desperate to get home! And like usual they proved their terrible reputation and unreliability!!"
Pros: "Got there safe. Basically on time."
Cons: "No way to talk to an agent on phone about questions, terrible terrible website, have to join club to get boarding pass, didn't announce that gate had changed, on flight home had miniscule tray on back of seat with no indent to hold cup steady, the email survey Spirit sent us led to a blank page!! Flight home they had catering problem, no soft drinks on plane."
Cons: "Everything, they have tons of hidden fees that makes the price way more than other airlines, then they brag about being cheap. The people at the counter were rude, overall the worse"
Pros: "Flight was delayed due to weather. It is challenging to give any other rating."
Pros: "Inexpensive ticket prices due to getting rid of many services that I don't use or care for."
Cons: "No reading material related to Spirit airlines. There should be something like a small magazine in the seat back promoting your business for customers to read."
Cons: "Flight attendants came across as rude. I even asked for a flight attendant to clarify which carousel luggage would be and she said she didn't know and didn't pay attention. Seats were not comfortable and the 2 hour delay was not ideal."
Cons: "Cancelled my flight at the last second."
Cons: "Too much for carry on."
Pros: "The woman at the airport desk was wonderful and very helpful. She took off 10 dollars from each bag because she said she could see that we tried to login. She put notes in the record and said we could possibly get more refunded but I have not heard from anyone about it. Now I get to call and be on hold for ever. She also informed us that the flight confirmation number we had was a kayak, not spirit number???????? There was no indication about this. Also boarding was very efficient."
Cons: "When I purchased the ticket from Kayak I was not informed about the need to purchase a seat or bags or given the opportunity to do so. There was no notification that one could not have a personal item and a small bag -- only one. When I tried to get my boarding pass on line, I was unable to do so. At that time I learned about the baggage policy. The system had me in a loop that I could not get out of. I was not allowed to request an account so I concluded that I might have gotten one when I logged in. I tried to sign in repeatedly and asked for a new password because it kept saying it was wrong. I never got it and I had to leave for the airport or risk missing the flight. So, I was charged $40 per bag (two of us were flying) for both the outbound and return trips. That is roughly twice what I would have been charged if I had been informed and had been given the chance to buy the bags when I bought the ticket. It would have been much cheaper to buy a ticket on another carrier once I paid 160 for two small (what would easily fit in overhead). I had a carry on (personal item) so had to pay. Our flight was delayed and the gate was moved several times. We were not kept informed about the weather conditions, the fact that the plane was on the ground, or what time the flight was supposed to arrive after all the delays. The flight crew was too busy visiting with each other to deal with a problem in the seat next to me -- I kept trying to get their attention. A tall man kept his feet in the aisle and, most importantly, he was talking loudly on his cell phone until the plane was barreling down the runway to take off. They had told us to put electronics in flight mode way before that. He just kept talking. I tried to get the crews attention but no problem."