Find cheap flights from Indianapolis to London City

IND - LCY

Find cheap flights from Indianapolis to London City

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Indianapolis (IND)
London City
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Top 4 airlines serving Indianapolis to London City

Scores according to KAYAK customer reviews

8.0
SWISS
Overall score based on 8,990 reviews
8.2
Boarding
7.8
Comfort
8.6
Crew
7.7
Entertainment
7.9
Food
Airline reviews

Cons: "The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action"

Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."

Cons: "My luggage is lost"

Pros: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Cons: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"

Pros: "Seats very comfortable; real feather pillow! Everything was on time."
Cons: "Breakfast consisted only of sweet items -- I didn't touch it."

Pros: "Everything"
Cons: "Checking, boarding, flighting"

Cons: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."

Pros: "Full array of entertainment."
Cons: "Seats were not too comfortable."

Pros: "The crew was terrific and friendly as I expected."
Cons: "I have no other suggestions here since I'm pleased with the flight and services."

Pros: "Swiss is Swiss"
Cons: "nothing"

Pros: "All operations a-ok"

Pros: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"

Pros: "Left on time"
Cons: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."

Pros: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."

Pros: "Always on time and professional crew!"

Pros: "Crew great service"
Cons: "Boarding was slow —delayed takeoff for nearly an hour"

Pros: "Best flight for a long time. great service and entertainment."
Cons: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."

Pros: "Everything"
Cons: "That it wasn’t a flight to Denver"

Pros: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Cons: "Not enough room between seats for international flight."

Cons: "Boarding is a mess There is no order at all That delays the flight"

Pros: "Arrived safe"
Cons: "Packed in like sardines on an overnight flight. Awful food. Cheap fair seemed like a bargain until you find out that you have to pay an extra charge for the dubious privilege of reserving a seat way back in the 34th row."

Cons: "It was a 2 hour 40 minute flight. No entertainment."

Pros: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Cons: "Boarding was later than initially said and I did not know why"

Cons: "The gate was changed without significant announcement"

Pros: "Crew was courteous."
Cons: "Nothing"

Pros: "I liked the staff and the chocolate"
Cons: "I didn't like the meal much and the lighting was too bright most of the time."

Pros: "Chocolate was good, a bigger piece, or 2 of them would be better"

Pros: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Cons: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."

Pros: "I liked everything except my luggage"
Cons: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."

Pros: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Cons: "Nothing"

Pros: "The flight attendants were attentive, food delicious, movie selection great also."
Cons: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."

Cons: "Paucity of games that might appeal to non children."

Pros: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Cons: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."

Pros: "The crew made the best they can."
Cons: "The airplane was to old. The company should put a better one ."

Pros: "smooth flight, comfy seats"

Pros: "Crew, food...."
Cons: "As I said before..."

Pros: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Cons: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."

Pros: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Cons: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."

Pros: "Getting off the plane after 11 hours of turturous discomfort."
Cons: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"

Pros: "Flight was not full and I was able to have several seats to spread out"

Pros: "Great service and flight. Thank you kayak for the great price!!"

Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."

Pros: "fast, all good"
Cons: "-"

Pros: "Courtesy of crew."

Pros: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Cons: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."

Cons: "Delayed"

Pros: "Very good service on board"
Cons: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"

Cons: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."

Pros: "The crew was very attentive and accommodating."

Cons: "All good"

Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."

Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"

Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"

Pros: "It was a smooth flight"
Cons: "More seat room"

Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."

Cons: "Too cold"

Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."

Pros: "The flight was 90 minutes late"
Cons: "On time performance"

Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."

Pros: "Nice comfort plus seat. Nice host staff"
Cons: "Timeliness"

Cons: "Nothing"

Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"

Pros: "Friendly crew."
Cons: "A bit bumpy"

Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."

Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."

Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."

Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."

Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"

Pros: "direct flight from IND to CDG!"

Pros: "Quick"

Cons: "Delayed"

Pros: "The crew was awesome and helped out tremendously when anything was needed!"

Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."

Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"

Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"

Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."

Pros: "Upgrade to ComfortPlus. Movie."

Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"

Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."

Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."

Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"

Pros: "Nothing"
Cons: "Before was better no now"

Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."

Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."

Cons: "Got in early"

Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."

Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"

Pros: "Loved that they had access to connecting info on board"

Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."

Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."

Pros: "The costumer services."
Cons: "N\A"

Pros: "Crew was excellent"
Cons: "It was delayed"

Pros: "Nice entertainment offerings on the Indy to MSP flight"
Cons: "None."

Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."

Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."

Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."

Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"

Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."

Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."

Pros: "Vegetarian option of the food. Constant hydration"
Cons: "WiFi"

Pros: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."

Pros: "It was an uneventful flight. The entertainment system worked well and food was good."
Cons: "The lights kept coming on every few minutes making sleep nearly impossible."

Pros: "Best flight crew I've ever had."
Cons: "A free upgrade to first class"

Pros: "ok"
Cons: "reached in time for onward connection but the gate had closed 30 mins before and had to stay overnight in munich Lufthansa did poor job of communicating rebook on same day thr Delhi.By the time we got to see agent in service desk that connection thr Delhi was also not an option.veryfew counters muni"

Pros: "fast boarding"

Pros: "Customer service is excellent"
Cons: "At SFO customer service with extra charge could not able to explain the amount of extra charges and not quiet professional"

Pros: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Cons: "Not much to say."

Pros: "Crew was nice, flight was ontime"
Cons: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"

Cons: "Nothing"

Pros: "S380 nice plane"
Cons: "Food lousy Late leaving Singapore caused much difficulty"

Pros: "The flight attendants were wonderful."
Cons: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."

Pros: "Very nice new clean airplane (beautiful), excellent crew"
Cons: "Lufthansa may consider reworking the boarding area"

Pros: "There were many comforts to the plane even in economy."
Cons: "There is little leg room in economy for someone over 5’11”"

Pros: "Service on the DFW-->FRA leg was phenomenal (ratio of attendants to fliers). Food was delicious and seats very comfortable."
Cons: "Boarding process and organization could have been a bit better in communicating access and groups. Not super critical, but the goal in in process is to be as efficient as possible."

Pros: "Great Experience."
Cons: "Great Experience"

Pros: "A regional flight. On time and clean."
Cons: "nothing."

Cons: "I was told there was no meal included because of the fare I paid. I paid $1100.00. I have never experienced this, even on round trip cheaper flights and I fly to Europe every year."

Pros: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."

Pros: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Cons: "Nothing to complain about."

Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."

Cons: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."

Pros: "Service. Smooth flight."
Cons: "Food"

Pros: "Very stable aircraft with attentive staff"

Pros: "Extra leg room overall. Service was excellent"

Pros: "Pleasant cabin crew."
Cons: "DREADFUL seats for the price. Small, coffin-like affairs packed together like proverbial sardines. I can't believe there are still middle seats for this price on a modern wide body aircraft. I was on the inside and had to step over my neighbor. The food choices were so unappetizing that I opted not to eat. I usually fly SAS business class, and based on this experience with United, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."

Pros: "boarding area was bit confusing"

Pros: "Everything went well."
Cons: "Nothing."

Pros: "Very hospitable. Really enjoyed the food. Got bumped up to Business class on both legs of the trip."
Cons: "The boarding could have been better organized at Frankfurt. Was very scattered."

Pros: "Boarding areas are very comfortable and spaceous. The personnel are professiona and friendly. All flights were on time. Online check in was easy and relaxing which made for a quick check in at the München Airport."

Pros: "It was ok"
Cons: "Two flights were both late Had to run to gate Luggage delayed"

Cons: "Cabin Crew does not pay much attention to customer need even in business class. They need to learn lot from KLM."

Pros: "The crew was super friendly and caring. The food was great. Very enjoyable trip!!"

Cons: "No entertainment during the whole flight at all."

Pros: "As always, Lufthansa provides a great flight experience. Attentive crew, clean seats, and good leg room. Will fly Lufthansa again and again."
Cons: "Food wasn't as good as last year. Not bad, just not as good."

Pros: "Friendly crew"

Pros: "Very efficient, clean and comfortable."
Cons: "N/A"

Pros: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Cons: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."

Cons: "The automatic boarding system was slow"

Cons: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."

Cons: "The plane was half way full, i had the seat in the economy section same like a big guy, at one point i asked the flight attendant if i can change my seat to another economy seat (I didn't want a free upgrade) because the guy in my right could fit in his seat with the arm rest down and it was getting uncomfortable for me. She told me if i want a upgrade, witch I refuse to get and didn't help me in any way with the problem that i had. I think for cases like this even though it's an economy seat it still cost 750$ and for a 9h flight witch transformed in a 14h flight because weather condition and fueling problems, flight attendants should be more mindful with the guest confort rather than upselling. Lufthansa it's a geat company with great airplanes but i think that in order to get people to come back you should treat people in the economy class like normal people that pay a price nothing close to the word economy"

Pros: "fast, efficient, on time. Friendly crew"

Pros: "Nice flight. Wish all flights were as nice as this."
Cons: "They maintain the economy class nearly at 30 degC...hot."

Cons: "I did not like the bathroom downstairs."

Pros: "Very nice and caring crew."

Pros: "The leg room was definitely more than on a US flight, which I gravely appreciated."
Cons: "Boarding was a bit chaotic -- no rhyme or reason . Pasta dish and chicken dish were both low quality."

Pros: "Excellent crew"

Pros: "Great food and entertainment options."
Cons: "Very slow boarding process. A lot of the boarding crew just standing around waiting instead of moving the passengers thru to board. A half hour delay ensured due to the slow boarding process. Seemed to have no clue how to board efficiently. Seats a little cramped in economy. Passenger who was disabled - could not stand on his own - was seated in an aisle seat and passengers had to climb over him to get in and out the entire flight. Should have been seated in a different seat since he never stood up."

Pros: "NOTHING!"
Cons: "Lufthansa's customer service is terrible. The service agent who rebooked my flight said flight was FULL when there were several seats open. The lady charged me an exorbitant amount saying that the "flight was overbooked". I am NEVER flying Lufthansa again. In addition, I am spreading the word to family and friends who use Lufthansa to use another air carrier."

Pros: "Flight attendants, movies"

Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Pros: "Comfort"
Cons: "Wifi on klm"

Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"

Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Cons: "Delay due to strike"

Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Pros: "Great airline"

Pros: "The aircraft"
Cons: "No overbooking next time!"

Pros: "Friendly crew"
Cons: "Can’t think of anything"

Pros: "Great plane and staff"
Cons: "Delayed"

Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"

Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Pros: "KLM staff is great"

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"

Pros: "Crew was awesome"
Cons: "."

Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."

Pros: "Crew was great, very nice"
Cons: "Not enough legroom"

Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Pros: "The attendants took great care of us. Super smooth flight."

Cons: "infotainment was down. Lost my luggage the flight was delayed"

Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"

Pros: "Lovely staff, good food, great movies."

Pros: "Very friendly service!"

Cons: "Bag was lost"

Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Pros: "Great crew service. Among the best ever."

Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."

Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pros: "Same as above"

Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."

Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."

Pros: "Very good flight, excellent service and good food."

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"

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Daily cleaning, installation of cabin HEPA filters on flights from Indianapolis to London City

Mandatory masks

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Social distancing seating

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