Delayed for an hour because someone forgot that the intended aircraft was not available because of scheduled maintenance. Then they scrambled to find another aircraft.
I was very Disappointed with the flight. Chair way too small for a long flight, was not comfortable at all. Secondly my brand new luggage that I used for the first time was totally damage with a big bump, a big cut with a broken wheel that I can not even used anymore due to neglecting employees that don't care for people luggage or how much it cost, considering the fact how much AA charge for checking bags, they should take better care of them. I contacted the luggage company since i Purchased them from Macys less less than a month before my trip, they told me the airlines is the one who is loyable for those kind of damage. when I picked up my luggages to Philladelphia from Barcelonona, they were both perfect. Will gladly appreciate a respond from the airlines. For a 6 Hours flight they should at least had some entertainments because they were no TV. it was horrible. Suze Janvier
Unfriendly check in staff
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
The employees at the PHL Airport were terrible. Security people were beyond rude and couldn’t have been any less helpful. Thank goodness fir my flight, it was excellent.
Cons: "snacks provided"
Pros: "Newer plane with slightly more room"
Cons: "Nothing it was very nice"
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "Not much"
Cons: "The customer service, both on the phone & in person"
Cons: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Cons: "Very close quarters, food was what you might expect - just ok, media /entertainment console not working and then we had the crying baby. Suggest priority boarding, go for additional leg room, bring your own media entertainment and purchase good noise cancelation headphones."
Pros: "Tight seats"
Cons: "More accurate notifications of flights"
Cons: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"
Pros: "Coach seating is quite cramped."
Cons: "Knowing upgrade options at check-in would be nice."
Pros: "First class travel on express jets."
Cons: "First class travel is limited to bigger seat and snacks. I think hot towellete could be very nice."
Pros: "Crew was good. There was a lot of movies available. A LOT!"
Cons: "The boarding process was the WORST!"
Cons: "2 hour delay, entertainment and WiFi not working, bags almost an hour to come out at SFO"
Cons: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Pros: "I liked that we arrived on time. Besides that. Not much."
Cons: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"
Pros: "The crew aboard the plane was very friendly"
Cons: "Food was bad. The gate personnel was incredibly rude"
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Cons: "Delayed multiple tomes"
Pros: "Back of the seat media great."
Cons: "Wi find not free."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Pros: "Friendly attentive crew"
Cons: "Paid extra for window seat in exit row-- but there was no window so the experience was like being in a dark space capsule. Very disappointing. At least there was unlimited legroom. Waited for 30 minutes to get luggage at LAX so giving it a low "boarding" rating"
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
Cons: "Going to aircraft by bus in the cold with long wait for bus departure"
Pros: "Great and friendly airline crew"
Pros: "Flight was on time and crew was pleasant."
Cons: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Pros: "Loved the individual TV & ability to charge my cell phones"
Cons: "Very tight leg room, no food to purchase, no snacks."
Pros: "Exceptional service and communication from the in-flight staff. The entire process from check-in to baggage claim was ,seamless and pleasant. I highly recommend AA."
Pros: "The crew, pleasant as usual."
Cons: "They ran out of chicken for dinner, and then the pasta was cold. They could have compensated with an extra glass of wine, but NO !"
Cons: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Cons: "Passengers too crammed in closer together."
Pros: "Nice crew"
Cons: "Delayed departure; plane too hot to board on time after it arrived; delayed at Akron"
Pros: "an extraordinarily long and stressful journey that sgould have taken 15 hours but took 27.. I may stop using American Airlines"
Pros: "Service and smooth flight."
Cons: "I bought two exit seats and they were not given to me."
Cons: "Cramped on flight after coming 1st class from Seattle."
Pros: "Our 'lullaby flight' was not completely full, so that made things nice, but what really made our day after being tired from traveling and finally getting on this flight was the steward. I don't know his name, but he's most likely one of American Airline's most senior stewards. His grey hair did not stop him from being one of the most positive and funny people to lighten up a flight. Thank you!"
Rude and condescending crew, below average food, passengers treated as toddlers.
Pros: "Crew was making an effort...."
Cons: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
Cons: "Less full"
Pros: "Got a row to Myself"
Cons: "No Masks really enforced"
Pros: "GREAT SEATS AND SERVICE"
Cons: "other than free flights, nothing"
Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Cons: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
Pros: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
Pros: "Slept the entire flight"
Cons: "The plane was smaller so there wasn't a lot of space"
Pros: "The seats were comfortable and the entertainment was good."
Cons: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"
Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Cons: "Flight late for 2 hours and poor assistance"
Pros: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
Cons: "It's a 12 hour flight. It's exhausting"
Pros: "The seating was comfortable. On the Chicago keg I was seated in the middle and was not stuck with people who were too big for the seat. I noticed there was an overweight person in first class. Does United have strict policies on size?"
Cons: "Just the fourth seating group had trouble finding a place for my roller board carry on."
Pros: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
Cons: "The food was not good, salad was old, and overall not good."
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "Service,management, food"
Cons: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "the flight was cancelled!!!"
Cons: "We arrived at the Newark Airport 3 hours before our flight, arrived at our gate, as designated, 45 minutes before boarding. Nowhere around the gate, on any monitors, did we see our flight number posted. Three airline attendants, at three different desks, at our gate were all talking at the same time announcing flights. I heard our flight # announced once. My husband asked one of the attendants about our flight and they said it was delayed an hour. That was BS. We nearly missed our flight because it was boarding at that time."
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Pros: "everything is perfect"
Cons: "i wish i have something to say"
Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
Cons: "The crabbiest crew I've ever encountered - they even barked at each other."
Cons: "Plane was small and cramped. So small you could not get a carry - on in the overhead bin. Also I did not receive an electronic scan to get on the plane. Wasn't I supposed to get one ?"
Cons: "I had 2 minutes left to board, and they wouldn't let me. Instead they closed the door. But United was get me a ticket home. Unlike LH..."
Pros: "the staff was extremely pleasant, and so nice. the flight was ok"
Cons: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
Cons: "Not enough good movies"
Pros: "Everything was great"
Pros: "Good legroom. Did not feel cramped"
Cons: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
Pros: "No wifi on plane, unable to use the United app."
Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
Cons: "The food was terrible"
Pros: "Quick flight got in earlier than scheduled, but smooth flight"
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "The airport was small and it took minutes to get to the curbside pick up."
Cons: "Akron did not have a designated pick up area."
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "Got home safe"
Cons: "My flight was cancelled to Akron had to reschedule a flight to Cleveland they lost my baggage and inconvenienced my husband to come and pick me up. Very dissatisfied. Would you go back using tgat airline when it wastes time on your vacation and delays you getting home without baggage?"
Pros: "Getting to my destination"
Cons: "Cold service, playing taxi around Chicago for 45 minutes and arriving late, taking off from Chicago and boarding late, Geo Metro style cabin."
Pros: "food and crew"
Cons: "NO leg room."
Cons: "Food was not great. Crew was not so friendly."
Cons: "I left my Kindle in the seat pocket. It has not been returned."