This flight leg was fantastic - super comfortable and a great selection of things to watch on the TV. Staff were excellent, really above and beyond.
Flight was delayed only slightly before takeoff due to traffic control. However, the flight arrived early to ORD. Good flight. United has been very reliable for me.
Another delayed flight. When the delays exceed the duration of the flight, it’s a problem.
After boarding the plane in Chicago, the passengers were told that there was a technical problem with the plane. Passengers remained on the plane as they tried to fix the problem. After what was probably an hour passengers were told that there was a need to change planes as the problem was not solved. Passengers disembarked and boarded another plane. After taxing to the runway and waiting for takeoff, passengers were told that owing to the thunderstorm the flight was unable to take off but would try and reroute. After some time passengers were told there wasn't enough fuel for the new route and the plane had to return to the gate for additional fuel. after another log delay the flight got underway. On the plane there was food, drinks, ice or entertainment. We were a glass of water, which appeared rationed. Flight arrived about 5 hours late. The pilot was fantastic and communicated with the passengers throughout the ordeal.
Excellent all round, first time flying United. App is very helpful.
Efficient all round, very good crew. Short flight so the food, of course, was just snacks
Better WiFi. I cannot understand that in 2025, United is so behind on a technology that is now a necessity and still painfully unreliable, slow and keeps disconnecting.
Trip was great. A wild landing in Ottawa with the wind and rain, but the pilot did a great job. Always love flying United.👍
Excellent experience. Starting with the agent at the Premier bag drop who noticed I was very early for my scheduled flight and offered to rebook me on an earlier flight with my seat preference. She would not let me leave the counter until she knew that all of the changes and new boarding pass showed up on my United app. At the gate, the flight boarded quickly such that we departed early and the flight was smooth. We arrived 20 minutes early at ORD and I was able to be home in time for dinner. One of the best flights I've had.
Salina to travers city was great! But the sept 24 Tranverse city was not! Traverse city to chichago was cancelled, i went to Denver & got to Salina 6 hours later!
I enjoyed the extra leg room compared to other airlines. The first stewards made my daughter’s birthday special by giving her an extra snack. Then the last one coming home from Chicago to Appleton made our night really enjoyable Thanks for making our trip enjoyable
It was good..clean, comfy seat. Friendly warm welcoming crew. Was able to check my cabin luggage at the gate which I was able to pickup in a decent time from baggage claim. The app gave all updates from delays to baggage claim info. Overall smooth flight.
It was a typical flight. We had a delay which seems to be the normality now. And we had no in flight service due to conditions.
After we landed we sat on the tarmac for 1.5 hours waiting to get to our gate. Ridiculous.
Flight, food and crew were all good, friendly and very satisfactory.
Terrible. Flight delayed for more than 8 hours with only a $12 meal voucher provided for the inconvenience. The airplane did not have breaks on arrival yet they still made us go through the motions and board on time knowing we could not take off then sit for 40+ minutes before having to get of the time. A complete waste of my time. I cannot believe they can stay business with these shenanigans. I’ll avoid this company like the plague moving forward as the lack of accountability is disgraceful.
This was the best 2 flights I have had with American out of SGF. Great crew both flights.
Premium economy seat was decent. As always poor headphones, poor food and beverage, crew is not overly friendly
Excellent - explanations were clear staff was nice and flight was comfortable
Lost bag and 2 days no word leaving for cruise no clothes or stuff
The same as I stated prior. We incurred extra costs that should be reimbursed, given we were not communicated with about schedule changes.
Experience was great overall. However, the connection time between my flights (1hr 15 mins) was too short. We had to get through security check and US immigration in that time, and I made it to the gate just as they were announcing it was about to close. Flights with such a short connection time should maybe not be offered for purchase, or an advance alert would be helpful. Other than that the in-flight experience was excellent, especially the food. Many thanks!
The boarding process was not good. From check-in, there was only one desk for check-in, which made for a very long line. I asked to print out my boarding pass for the next leg of my trip, also via Aer Lingus, and they said they couldn't. I was unable to do this on the app or online, either. Many fellow passengers I spoke to had the same issue. Because the plane was delayed taking off by 90 minutes, everyone had to quickly go to a desk for their next boarding pass which was chaos. Overall it wasn't a smooth or happy experience.
UNDERPRISER IS A CRIMINAL ORGANIZATION. I WILL NEVER LET THEM MANAGE ANOTHER TRIP. THEY ESSENTIALLY WERE TRYING TO EXTORT ME FOR "Permission" FROM THEM not TO USE MY ROME TO DUBLIN FLIGHT. I did not use this flight, and despite many communications with both Aer Lingus and Underpricers, to the end, they insisted I could not do this, while Aer Lingus kept telling me there was no problem. And in fact, I had zero problems catching that second leg of the trip home from Dublin to LAX.. As if harrassment, underpricers sent me a rude and insensitve email insisting Aer Lingus would not honor the flight home to LAX from DUB. ON THE MORNING OF THE TRAVEL!!! KAYAK SHOULD NOT USE UNDERPRICER "services" They are dishonest and sadistic.
The seats needs to be comfortables, at least please add more padding to the seats.
Incredible service. Incredible entertainment. I felt like they just kept serving us something new avery hour. My wife and I both had a joyous flight.
Aer Lingus unfortunately seems more like a budget airline than a national carrier. The plane was fine. The crew seemed a bit hurried and without that Irish charm (which may be an inappropriate stereotype and maybe not to be expected on a long international flight but other carriers seem to pull it off). My biggest complaint was that my gold status on Alaska Airlines--which gets me into lounges with BA and other partner airlines--was not accepted at lounges in Rome or Dublin, despite Aer Lingus on paper anyway partnering with Alaska. But the flight itself through Kayak was several hundred dollars cheaper than others, so overall, the right decision. Also, be aware that US customs on flights from Dublin occurs in Dublin (like Canadian airports) so if you have a connection or are just departing from Ireland, give yourself enough time (up to 30 minutes) to negotiate all of the lines. Still better than going through customs in the US after a 10 hour flight.
Our first flight from Venice to Dublin was delayed due to very bad weather and when we did arrive we were ushered out of the secure area to collect our luggage then told we could not Demeter as the US Customs team closed at 4pm. Thus we were stuck in Dublin for one night with hundreds of passengers scrambling for information and little help from the local staff. Many passengers were left without accommodation and told to find something on their own. We were also told we would get contacted with rebooking details and did not, requiring us to make those arrangements ourselves, in some cases at a very high out of pocket cost. Many passengers swore they would never fly on Aer Lingus again.
I was so grateful for the kindness of the crew. They made a long trip very pleasant. Food was delicious. Many movie options
My flight from Dublin was delayed two hours which ment that I missed my connecting flight to Phoenix. American Airlines provided a hotel room and rebooked my flight for 7:30 AM the next day. I didn't get to the room until 11 pm and I had to be at the airport the next day by 5 AM. The airlines did their best but the schedule was challenging for an 81 year old.
why can't planes be boarded from back to front?? everything was great otherwise
We flew into Barcelona and the plane was so cramped and very uncomfortable and dirty. But we flew out of Madrid and that plane was much better. Would fly Iberia again.
For what we are willing to pay for international air travel, our experience was very good. We had no problem checking in, we had very little wait time at the AA counter in Madrid, and the staff in Madrid were very helpful. The flight crew was helpful and courteous, the plane was on the newer side, and our assigned seats were together without us needing to purchase them. The flight took off on time and arrived early. Overall, it was a pleasant experience or as much as could be expected in economy for almost 10 hours.
Boarding was easy, the flight left on time and even landed 20 minutes early. The food was plentiful and really good! The crew was kind & helpful. Overall it was an exceptional experience!
We were delayed 2 hours because the crew was late. They need better planning by the crew, we had to sit in uncomfortable seats waiting for them.
The flight was safe, confortable and convenient. Thank you. I hope to come back soon!
Difficulty to check in online, but well handled at the airport. Flight delay was unfortunate. Crew was adequate but not what we have usually experienced from BA. Seat was not comfortable.
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
temperature was too cold there should be free blankets, seat are very uncomfortable, entertainment is limited.
Basic service for a decent price, all amenities are à la cart
We were in business class and I had seat # 1. This was a night flight and after dinner was served, lights were dimmed and I went to sleep. The crew were loud and noisy so I didn’t get much sleep. I expect the crew to enjoy themselves but would Appreciate some decency in staying quiet while the passengers sleep
Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.
Well unfortunately our connecting was cancelled and next flight delayed. Was in airport 9 hours. Flight itself was good. I’m sure it was a FAA problem.
Great on board entertainment Tasty food Cattle class obviously crammed but not as bad as shorter hall flights
I was attacked in the Miami airport and the staff did nothing. On my flight from London to Miami one of the flight attendants screamed at me and demanded I keep my seat in the upright position at all times during the fight so the man behind me was comfortable for the flight. I will never in my life use British airways again
Logan gate staff was unhelpful. Arrived early, come to find out the airbus scheduled was reassigned and I did not have a seat. The desk agent spoke to his supervisor who instructed him to give me a boarding pass to get up to gate area, he was polite. At the gate the fellow was sitting to the side with two other BA staff . I asked him if he could help me, his answer was” we are on a break, we are closed” then turned his back. I am almost 70, drove 4 1/2 hours to Boston and had been looking forward to this trip for 5 months. I have worked in service many times in my life and this is not how it is done. I eventually (1/2 hr) before boarding was able to get a seat. The rest of the flight experience was unremarkable.
The boarding process was chaotic at LHR and the seat was not as comfortable as other airlines....
Airlines have to stop assuming passengers bring entertainment. Provide it like you used to in business class and above!! N
Great flight. One unique individual assisting in business class who should have not been there. Need more generic meals, not British centric.
Not my definition of first class. No leg room and barely any recline. The food was good. The crew was great. The comfort for the price I paid for London to Cairo was highway robbery. The Wi-Fi didn't work for me either.
