I was very impressed with the ease of check in and the very professional staff. One woman in particular stands out, she went out of her way to make sure everyone was satisfied. She even remembered my name after meeting me only once, and the flight was fully booked.
I really liked the monitors at every seat and the choices of free in flight movies.
My only complaint is that American Airlines has the very uncomfortable seats.
Arrived safely and captain had good communication.
Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us.
Tray table in 11F was broken.
Catering delayed the flight, and never showed.
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