The experience with United Airlines was excellent; however, the experience with Houston Intercontinental Airport (IAH) was horrible. Although our flight departed from Terminal B, we had to go through security in Terminal C and then get on a train for travel to Terminal B. Additionally, there was significant walking required to get to the boarding location.
Flight was delayed 5 hours. Updates kept changing. Sears were extremely cramped. Very little leg room. Flight attendant was rushing through with drinks and hit me in the knee either the cart and didn’t apologize. They gave a 15 dollar voucher in airport which doesn’t buy. Much and it was so late that choices were limited.
Always pretty good as far as I see it. Staff was friendly and process was quick to get on and off.
I've been flying American mostly, and it's been very frustrating. This united flight makes me realize maybe the issue isn't flying, but the airline. United was a significantly better experience. The plane was more comfortable, with a normal amount of leg room (vs the ridiculous reductions AA has made), more comfortable seats, screens to watch movies. It was a much better experience!
The flying experience was great. The flight was on time with no boarding issues during a peak travel period. The short cut baggage drop and process was not smooth and efficient at Dulles.
Was 4 1/2 hours delayed. No food options, poor entertainment and cramped seats made worse by people in front reclining while we could not as in back row.
Ok, but comfort was lacking as the seats were way to small
Everything was very good. Boarding and takeoff were on time and organized. Had a good flight
Wasn’t very crowded. Seamless processes. No issues traveling with two little kids.
The stewardess was excellent. Very accommodating in a quiet way, which was appreciated. The only thing that could have been better was the choice of snacks. Chips, cookies, etc. weren't an ideal way to start my day on a 7:00 a.m. flight. Offering fresh fruit, yogurt, or other breakfast foods would be great. 😁
Bad experience going to DFW with an IT outage then bad on the way back with a nearly 5 hour delay that’s started as maintenance then caused us to wait further due to weather - which would not have happened if we had left on time.
Cancelled the flight half hour before boarding. Then cancelled the connecting flight too.
Plane from partner PSA was filthy. Plastic needs to be thoroughly cleaned. Really disgusting to look at and wonder about cleanliness of parts less visible.
We didn't take off until an hour after we boarded.
Most things were ok but the main problem was the cabin staff; they were very abrupt and not very friendly. They were busy and often rushed, snatching drinks off people before finished and bossing them about.
I had a very unpleasant encounter with one man from customer service: he was extremely rude and miserable. And his condition was reflected on his decision to send me to the worst airport hotel and get an awful flight connection. My hotel shuttle had never arrived and I had to book another hotel. People served by other representatives got a much better treatment and deal.
The flight was as good as it gets when flying. On time departure and arrival plus no lost luggage.
WiFi wasn’t working on the flight, several delays and gate changes, ended up taking off 3 hrs later
Horrible! Got stuck in Jackson Hole and the plane kept delaying every 30 min until they finally cancelled the flight. Other airlines were busy flying out and American had cancelled. Horrible experience, we had to switch to United to get out of there!
The gate agent Sasir was rude and disrespect as we boarded
