Pros: "Boarding was unsatisfactory. I and my family were the initial few people who boarded the flight. We were asked to check in the bag saying the bag was little big while many people who boarded after us had bigger bags. We had a carry on roller bag, small carryon bag and a back pack for the 5 people from the family and we were asked to check in the bag. While people who had 2 bags per person with the carry on roller bags bigger than ours was allowed to carry the bags inside."
Cons: "Boarding experience could have been better"
Cons: "Seat, IFE, leaving on time"
Pros: "Cool to get bonus points for the trip"
Cons: "Would have been nice if flight attendants walked the aisle regularly during the red eye flight, I was very thirsty and in a window seat with 2 sleeping people..."
Cons: "The Flight Attendants were very kind and super attentive!"
Cons: "They shouldn’t charge for snacks and offer some form of entertainment in an almost 6 hr flight."
Cons: "Food. Meal service. Coffee. Screens for movies"
Pros: "Comfortable seats and smooth red-eye transcontinental flight."
Cons: "If there weren't a 15-minute delay due to maintenance."
Cons: "It is much better now"
Cons: "Ventilation, flight was stuffy."
Cons: "No blankets on an overnight flight is just cruel."
Pros: "Crew, boarding and super early arrival"
Cons: "Seats are very comfortable, food options couldve been better and there was no inflight entertainment"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Cons: "There were no tv monitors on the board of the plane."
Pros: "The crew was friendly."
Cons: "The seats were very uncomfortable. They were unable to recline at all!"
Pros: "Service. Comfortable plane."
Cons: "Delay Part not available"
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Cons: "We have been stuck on the plane for an hour and have not received any exact communication as to why. The flight attendants were also giving people a hard time about using the restroom when the plane was not even moving. Worst flight of my life."
Pros: "Left on time, boarded early"
Cons: "No snacks!"
Cons: "They lost my luggage and caught us at Newark airport for around 2 hours and did not pay back. They gave us a cheap coupon with limited duration. Plus, they broke my luggage and never paid back."
Pros: "It was the most uncomfortable flight I have ever taken. Plus most of the passengers were walking constantly up and down the aisle and stepping or bumping into me. I sat in the last row of the plane."
Pros: "clean and spacious"
Cons: "Nothing at all"
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Pros: "The seat and entertainment"
Cons: "The charge of food I only had cash and my cards did not work so o had to stay hungry all the dam flight"
Pros: "Leg space was good"
Cons: "The economy should also be provided lunch. There is no use for entertainment without headphones. They should provide"
Pros: "The flight itself was good."
Cons: "Delayed flight, should've offered free snacks to customers"
Cons: "Babies in the same row of seat, fussing on descent, gives me a headache."
Pros: "Flying with Alaska Airlines was great. The flight was on time and the staff were super professional and courteous. One of the passengers was sick and the flight attendants handle the situation very well. I definitely recommend flying with Alaska Airlines."
Pros: "The plane felt and looked clean. Crew members decent."
Cons: "My chair was broken and did not recline. Crew member apologized and said they would make a note of it. Also, the flight does not serve a single complimentary snack. Not a single peanut in a 5+ hour flight from California to New Jersey."
Cons: "The boarding are the worst attitude mean grumpy staff I have ever seen will not recommend to any one"
Pros: "The crew was pleasant."
Cons: "I don't appreciate paying $200 to fly for 5 hours and not get more than a cookie to eat or a monitor for entertainment."
Pros: "I missed my flight because Alaska asked me a transit visa for Togo. I call the ambassador's office in Us they told me the don't require a transit visa."
Pros: "Alaska airlines provides you with great value. Love the free carry on, free in flight entertainment and complimentary beverage. The seat were also very comfortable and each seat comes with a electric socket as well as USB charging port."
Pros: "Left on time, arrived on time."
Pros: "I enjoy flying on Alaska Airlines and this flight confirmed why I fly Alaska. Check in was a breeze, flight attendants were attentive, food was delicious. Easy trip across the country."
Pros: "Very happy with both the service and crew!"
Pros: "The crew was nice."
Cons: "Delayed with extra circling around the landing airport."
Pros: "Love the new planes, attitude of the crew, and great entertainment system"
Pros: "On time. Leather seats, efficient."
Cons: "PA system is too loud. Gave us the wrong beer, ordered IPA and given Amber Lager."
Cons: "The fact that I paid for premium seats and they changed planes resulting in no premium seats"
Pros: "helpful cheerful staff cordial and pleasant ."
Cons: "The luggage belt kept changing"
Pros: "If you have a phone, tablet or laptop, you can watch a bunch of movies for free! No charge whatsoever. I had my laptop and was able to watch two movies and a few TV shows. I also sat in an exit row and had a LOT of leg room. I was really happy."
Cons: "I thought the food choices could've been a little better. Just free biscuit-style cookies."
Cons: "USB port in the flight to charge my phone. But flight didn't have WIFI"
Pros: "The cheese platter was delicious and I like the gogo entertainment. Boarding was very quick, the crew was hepful and kind."
Pros: "The flight crew..."
Cons: "You lost my bag, and it still hasn't come, its a big hassle. Customer service for paying customers is more important than transporting fish. Then entire plane saw the boxes of fish getting loaded on the plane, and half the customers had their bags delayed. Priorities please."
Pros: "I liked the drink service and the general boarding process and flight."
Cons: "I did not like that I was not notified that I was in a section where my seat could not lean back during a cross country flight. I also did not like that the only snacks were super sugary cookies. I would have preferred pretzels."
Pros: "Board the rear of the plane first. Why does no other Airline realize that is the logical thing to do?"
Cons: "No movies/entertainment unless you want to pay for a tablet. No Wifi for Android users."
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Pros: "the plane didn't crash."
Cons: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."
Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "All was smooth on s busy day in Puerto Vallarta. Everyone cool, supported by good crew,"
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Cons: "They my flight"
Cons: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Pros: "Good entertainment selection and great crew"
Cons: "Seats are more uncomfortable relative to other airlines"
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "WiFi never connects food"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Cons: "Need vegetarian meal in first class"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "Everything. Very nice accommodating ok"
Cons: "Delta staff is not too friendly"
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Cons: "Delay and inoperative Sattelite TV"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Polite and efficient"
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Cons: "I loked everything in my trip"
Cons: "Was delayed 1.5hrs"
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "Fairly comfortable, seated in an exit row. It was an early flight on an A319. Always nice to have free seat back entertainment. Crew was friendly and accommodating."
Cons: "Flight was overbooked"
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Pros: "very well trained / polite and friendly employees, i was impressed"
Cons: "no snacks wtf i'm starvin here"
Cons: "It would be nice if the pilot would tell us what state we are flying over or give us information about what we are looking at out the windows. We only get -we are experiencing a bit of turbulence or we will begin our descent in about 20 minutes. They may see the view all the time and know where they are but we don’t fly much and would like to know."
Pros: "Everything was perfect, staff was friendly and helpful"
Cons: "I wish there was an option for WiFi"
Pros: "Head cushion on seat"
Cons: "Customer service needs to be worked on. From ticketing to flight attendants. Poor service"
Pros: "Nothing I don’t think I’ll fly sun country again"
Cons: "Provide online check in at no cost. The extra cost resulted in everyone checking in at counter that was miserably understaffed. It could have resulted in a missed flight except flight was delayed for 3 hours. Due to mechanical issues."
Pros: "Nothing as such. This is 2nd time we were flying Sun Country & both times faced delayed departure & delayed baggage."
Cons: "Many in fact."
Cons: "The plane was very cold."
Cons: "Using Amex card for snacks"
Pros: "Smooth flight and on time."
Cons: "My luggage was lost."
Pros: "Affordable flight."
Cons: "Was not aware they charge for a carry on bag."
Pros: "No food nor entertainment, thus low ratings in those areas. You could buy snacks but I brought a granola bar to go with complimentary coffee, which was good. Hated paying extra for checked bag and seat reservations. Added $58 to fare but it was cheap."
Cons: "On time."
Pros: "The plane wasn’t full so there was room to stretch out."
Cons: "The plane was 2 hours late in taking off - no problem for me but I’m sure there were others who may have missed connections or had relatives/friends inconvenienced by this delay."
Pros: "Mediocrity is really the aim of an airline this tier, correct?"
Cons: "The hour delay, on top of an already 3-hour layover, in a terminal that wasn't even connected to the rest of the airport. The least you could do in a situation like this offer complimentary snacks to make up for it."
Cons: "SC recently changed their baggage policy and the line at 6:00a to check a bag was from one end of the terminal to the other. I’m sure they’ll get it figured out at some point but they had to pull people on flights leaving within the next hour from the lines in order to get flights out on time. Terrible experience, no apology, no explanation."
Pros: "I loved the fact that they provided us with food vouchers and a ticket voucher when the flight was late. Thank you! The crude is extremely friendly"
Pros: "Crew was polite and accommodating. Judy gave me a pen when I asked for it."
Cons: "Wasn't able return tickets 2 days before flight. Terrible service"
Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"
Pros: "the flight was on time to take off, arrived early"
Cons: "I don't like that they board randomly, starting from the back of the plane.. Most people book their seat knowing that they know will board first. The seats were uncomfortable on this flight, the back of the seat was at a weird angle and made noise when you adjusted it. seemed like an older plane. Kid behind me kept kicking and pushing her legs on the back of my seat, slamming the tray up and down, talking in a loud high pitched voice... mother next to her did nothing. Flight attendant told the kid once, to back off my seat with her legs... kid kept it up. made for an unpleasant flight."
Pros: "Friendly staff"
Cons: "no snacks"
Pros: "Organized with boarding. Left on time."
Cons: "No "free"snacks"
Pros: "Don't know why more airlines don't board from the back to the front like Sun Country - WAY more efficient and very smooth. The crew were funny and cordial. I had sprained my ankle on my vacation and was on crutches. Employees at the airport were quick to supply me with a wheel chair to my gate and had one waiting for me on the arriving end when we landed."
Cons: "Very uncomfortable for an overnight flight. Sleeping was impossible. The headrests need the adjustable 'wings' like most other airlines so you at least have something for your head to rest against. Seats barely recline so even with a pillow your chin is in your lap. Nice to have the full can of pop but a pretzel or peanut snack would have been nice for a 5 hour flight."
Pros: "The crew was friendly."
Cons: "Sun Country doesn't have a gate in Dallas so boarding was a challenge. It was a very unorganized process and took much longer than a standard boarding. Takeoff was delayed by an hour due to this. We will not be flying Sun Country again."
Pros: "Using local brewery beers and snacks. Seems to have a little more comfortable coach class than many."
Cons: "Seat room, seat room, seat room"
Pros: "They eventually got me home. No snack, no fluff, but they did get me home."
Pros: "Crew were very nice. I'm sure it was the end of a long day for them, so they were probably ready to be done - more interaction between themselves than the customers."
Cons: "Seats not very comfortable. Too bad that comfort has to be given up for profitability..."
Pros: "All flights were on time and boarding went quickly."
Cons: "Seats are a bit narrow."
Cons: "People in the fourth or fifth row being sent to the back to use the rest room rather than going up to use the one in first class. 11 passengers for two bathrooms, then 180 passengers for the other two bathrooms. Doesn't make much sense."
Pros: "Easy to bokk"
Cons: "On check in charged another $15.00 by airline for a seat and then that seat was between two giants. Both sides of me the passengers were well over 350 pounds, the man had one leg under the seat where my feet were and she filled the indow seat to the max . Full flight so no chance to change seats. I do blame this on the airline. Unable to even wiggle on a flight that was over 3 hours long. I am going to write the airline about this."
Pros: "not crowded going to Denver, on time except for snow in Mpls which made plane hour late getting to Denver. Hardly your problem."
Cons: "Hour delay in Denver returning to Mpls Due to weather there. Plane was so so crowded. Best to remove overhead storage, let everybody pay$15 for carry on and checked baggage. Only under the seat fee carry on!!"
Pros: "Comfortable seats, friendly crew"
Cons: "Seats to darn hard."
Pros: "Friendly-hard working crew. Flight was FAR better than my flight out to Denver."
Cons: "Free food is not available. Seating way too cramped. Flight out had way too many LONG delays. This one was better."
Pros: "Good price."
Cons: "I annually flight a round trip between MSP and SFO in Dec. The flight is always delayed by about 1 hour or so."
Pros: "Desk people were terrific. Everything was on time. Check in went smoothly."
Cons: "I wasn't offered any refreshments"
Cons: "The flight was delayed due to "paperwork not being properly filled out." No one from the flight crew could explain what was happening and this delay almost cost me to miss my next flight. Other than that the seats are small in the planes and seem to be out of the 1990s with no added perks. JetBlue rules."
Pros: "I think Sun Country Air is a very good carrier. The flight attendants and pilots were very kind and professional."
Cons: "We could all use a little more leg room."
Pros: "I really liked that those without carry on luggage could board first. That seemed so much better - I could walk on the plane and sit down instead of waiting for 6 other people struggle to put their carry on luggage in the overheads."
Pros: "This really is a tight little operation. I was impressed by their timeliness and efficiency."
Cons: "There was no "in seat" entertainment; however, they provide a rentable unit with preloaded movies and TV shows."
Pros: "Pleasant experience"
Cons: "Some form of comfort, complimentary pillows/blankets, etc. would be nice for a redeye flight. Its very difficult to rest in coach."
Pros: "The flight was on time. Plane was clean."
Cons: "We ran into rough weather and I know that the crew cannot control that."
Pros: "Scheduling worked great"
Pros: "Seat arrangement."
Cons: "Two toilets for more than 100 persons. Crew members are rigid and not flexible."
Pros: "Liked that it was non stop and crew was very nice &friendly"
Cons: "Was cramped"
Pros: "Very friendly crew. We were served multiple beverages on this flight."
Cons: "They do not give you complimentary snacks. We have a 6 hour flight no snacks and no entertainment. But both are available for extra charges."
Pros: "I got home safely and (more or less) on time."
Cons: "Flight attendants were mostly rude. They nickel and dime the passengers ($8 or more for "entertainment modules"), aisles were very narrow; I felt like a sardine. Bathrooms were not kept clean and getting to them was a challenge because the crew wouldn't let us wait in the galley and you weren't supposed to crowd the aisle...."
Cons: "I paid to upgrade to an exit row seat (I'm 6'4") and was seated between two Sun Country pilots commuting out to Boston. Shortly after sitting down, one of the pilots went up to the cockpit, and had a gate agent come down and move me to a standard seat so he didn't have to sit next to anyone. In addition to that, I now have to fight through endless "on hold" garbage to try to get my money back from Sun Country. Very disappointed in how this employee chose to treat a customer."
Pros: "That you have Surly products"
Cons: "I am not a terribly large person. But my space for sitting was constricted."
Pros: "Everyone was very friendly and professional & very accompanying. Had a very good flight thanks"
Cons: "Everything was wonderful."
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"
Cons: "Put departure kept getting delayed"
Pros: "The crew was nice"
Cons: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Cons: "The flight was delayed for two hours"
Pros: "On time, good boarding process."
Pros: "Nothing I was traveling with my to kids and I ask if they can please provide me the setting for us together and they told us they can’t do it. I end up doing it by my self this is not good and didn’t get the help I need"
Cons: "Overall I didn’t like this flight at all"
Cons: "American Airlines cancelled this flight and then sent one of my two checked luggages to another flight to Newark from Chicago O'Hare and didn't even think to put me and the luggage I left behind on said flight? Either they should have left both and let me deal with it OR send me on a flight."
Cons: "Flight delayed three hours."
Cons: "The flight attendant closed all the overhead bin doors...even though there was room in them and she INDICATED as much...so why did she close them DURING the ongoing boarding process. Very strange and very dumb!"
Pros: "Just one of the crew (a young African American female) was pleasant the rest were mediocre."
Cons: "The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience."
Cons: "Flight was delayed 90 minutes"
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Cons: "My flight TO Charlotte was cancelled on Wednesday morning and AA couldn’t find me a flight to CLT on Wednesday so I had to spend 22 hours in the car driving to NC and back. I huge pain!!!"
Pros: "Got to Nj safe"
Cons: "3hr delay leaving; delays in getting bags at baggage claim"
Cons: "They left the lights on the whole flight"
Cons: "Bought a sandwich which was old ..."
Cons: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Crew very quick and efficient in service"
Cons: "Over crowding, boarding is a jungle,"
Pros: "ON TIME"
Cons: "NO ROOM TO BREATHE. AISLE TOO SMALL TO WALK WITHOUT HITTING SOMEONE AA IS MAKING BILLIONS PER YEAR IN PROFIT. SO CHEAP, YET PRICES ARE SOOOOOOO HIGH"
Pros: "Nice staff, on time"
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Pros: "Priority boardinf"
Cons: "Being forced to pay extra for seating because no other seats available."
Pros: "Purchased extra legroom -- on time boarding"
Pros: "we left on time and landed early. staff was friendly and kind."
Pros: "Wifi available. Big plus!"
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Cons: "Couldn't get off the plane. A problem with the ramp."
Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"
Pros: "Ecerything from the boarding to the seating assignment"
Cons: "Just have to be organize as they do the boarding process"
Pros: "One of the smoothest flights and landings ever."
Cons: "Each seat doesn't have its own screen. Plane feels older than JetBlue by a lot. First checked bag is not free like JetBlue. WiFi is another additional charge. Overall cost was significantly higher than JetBlue for less value."
Pros: "I purchased extra leg room -- very spacious"
Cons: "Long weather delay -- over three hours."
Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Paid for extra leg room...otherwise everything went very smoothly.."
Pros: "Flight was on time."
Pros: "The flight crew had a sense of humor"
Cons: "That they bearded you like cattle in Cahrlotte"
Cons: "Aircarft could of had mor a/c"
Pros: "the plane was great"
Cons: "the flight was delayed one hour"
Pros: "The flight was delayed. I did make my connection"
Cons: "No entertainment, screaming children and no food"
Cons: "Seat assigned"
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Pros: "flight attendants"
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "Fast and efficient"
Cons: "Seats could be more comfortable. Especially head rest."
Pros: "Not much"
Cons: "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
Pros: "Nothing special. It was an ordinary flight"
Cons: "More leg room and cushioned armrests"
Pros: "New seats are excellent"
Pros: "Not a whole lot."
Cons: "Everything. The flight was delayed by 4 hours. There was no food in first class. The luggage was put on an earlier flight ans delivered to a different gate. The person handling luggage in Gate A was rude. We had to go to the other gate at 1am to pickup our luggage."
Pros: "Got home without delays. As satisfactory as possible in economy class."
Cons: "Much better flight back than going to switzerland"
Pros: "Staff was friendly and helpful."
Pros: "Crew worked very well with us."
Cons: "Hard seat cushions and narrow seats."
Pros: "That goodness it was a short flight. Seats are small."
Pros: "On time"
Cons: "Too early Too full"
Cons: "No tv Flight delayed"
Pros: "The on time performance and good friendly crew"
Cons: "The seat where I sat had minimum recline"
Pros: "Arrived on time"
Cons: "Narrow seat"
Cons: "Flight cancelled with no explanation."
Pros: "On time"
Cons: "Paid entertainment"
Pros: "That it was over"
Cons: "Dallas to Newark worst flight I ever had crew was rude they did not control the guest well they pretty much let them do whatever they wanted not safe."
Cons: "Heading from BWI to Newark to Boston on 9/29 on United. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. Well, we actually landed about 15 minutes before our connecting flight was due to take off. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. Additionally, that was the last flight to Boston from Newark, so they literally didn't give one iota of care for our situation. I had a 10am wedding to attend that next day, and even after telling the agent this information she still asked me whether I wanted to get on a 10:38am flight to Boston, which made exactly zero sense. After all of this, she ended up getting me on a flight into manchester (that flight had been delayed for 3 hours by this time, and was delayed again after I was booked on it) which landed at 1:24am, a full two hours and some change after I would have landed in Boston, and a full hour away from Boston. Luckily, my boyfriend had his car and was able to pick me up. I finally got to Boston around 2:45am. My suggestion to the airport crews is to actually communicate when you have issues like this. It wasn't our fault, but we were greatly inconvenienced and they did not make an effort to prevent the situation at all. Adding to this, our pilot for that first flight told us that the reason for the first delay was that Newark was congested with too many flights into and out of the airport. THAT is entirely their fault for not being able to properly gauge their own capacity and should not have ended up inconveniencing passengers! I end all this with an additional inconvenience- when I arrived for my flight on Sunday at 4:40am for a 5:55am flight back to DC, I was told that my return flight had been CANCELED. Somehow, in rebooking me on the flight to Manchester. So I had to spend 30 minutes on the phone with United to get that fixed at 5 in the morning and nearly missed my return flight due to crew incompetence as well."
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Cons: "- The flight out of IAD was overbooked and left late. - My hand luggage was taken from me with promise of delivery at final destination - Staff in EWR was unhelpful and just short of rude - My luggage did not make the connection at EWR - There was no United staff in PoS to take my report of lost luggage -"
Cons: "The flight was canceled because of the weather and then I have to wait more hours in the airport for the next flight.."
Pros: "Boarding Crew Leg room Entertainment"
Pros: "Boarding was easy. Lounge in Santo Domingo was very nice. Fair price for ticket."
Cons: "Upgraded to business class for flight home. I had aisle seat last row. Cart left in aisle to keep cabin class from constantly using the bathroom by the cockpit. But they kept coming just pushing the cart aside and rubbing their butts on my arms and shoulders to squeeze by. I understand why they did it. Many times their was a long line and people bothering the guests in business class. I eventually complained and the cart was removed. The attendants really tried hard to minimize the traffic through that section. But to little success."
Cons: "I didn't like the fact I was unable to reschedule my flight due to medical reasons. The ticket I purchased was nonrefundable. I wasn't asking for a refund, I was asking to reschedule due to medical reasons of which I have a letter from my Cardiologist as proof of my condition. I saw my Cardiologist Baxter D. Montgomery, M.D. phone: 713.599.1144 on June 9th and was treated for uncontrolled Blood Pressure. I was advised to reschedule my flight after a follow-up appointment on June 23rd. On June 10th I Called United to reschedule my June 11th flight and was referred to Lowestfare.com at 800.678.0998. I spoke to Albert and explained my situation and was told that I couldn't reschedule. I asked to speak to a manager and spoke to Jane who only confirmed that I couldn't reschedule and nothing could be done. Not allowing customers with verifiable medical excuses to reschedule their flight is a shameful business practice."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Cons: "Departing flight was delayed, United could not get me to Richmond before 5 pm. Not acceptable. They had to book me on another airline. Never took the united flights."
Cons: "Flight delayed and missed connection"
Cons: "Delayed several times. Very inconvenient ."
Cons: "Took too long to get baggage"
Cons: "Lavatories did not seem to have been cleaned"
Pros: "I liked the entertainment to make the flight go by quicker and the comfortability of the seats."
Cons: "There was nothing I didn't like."
Pros: "Everything about my whole trip was amazing"
Pros: "Flight was nearly three hours late taking off"
Cons: "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
Pros: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Cons: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Pros: "Flight was on schedule and arrived early."
Pros: "Great flight. Pilot flew away from hurricane."
Pros: "They were on time."
Cons: "They changed my seating choice."
Pros: "We were upgraded to first class and we made the flight, though we had to run."
Cons: "Running for the flight because the gate was at the end."
Pros: "I was able to get on an earlier flight"
Cons: "The middle seat, but I was glad to have a seat"
Cons: "Smooth flight, on time, safety procedures followed"
Pros: "Crew was attentive. I liked the wifi option to watch movies"
Cons: "Didn't like that I paid to upgrade my seat for more legroom but another person saw the empty seat next to me moved into it without paying and crew did nothing about it. Also paid $50 extra for priority boarding and security but was informed by the airport staff in Aruba that it didn't apply for that airport. Seats are a little tight"
Pros: "I was able to book at the last minute and received a decent price for a flight to st Thomas after I was not notified I didn't have a real ticket with american airlines."
Pros: "I was happy to have leg room on this flight. My first one was way too cramp"
Pros: "Everything went well. No problems. Left and arrived on time."