First time flying. Very comfortable, plenty of leg room in economy. The food was good, as well as the snacks. Quick flight back from Kansai to HNL.
Excellent service, excellent food and beverage options, plenty of legroom
I wouldn’t know, I tried to contact you days before to reschedule my flight back to Okinawa but you left me on hold for 2 hours. I tried calling multiple times and not once did you pick up. I had to spend 2000 dollars on a one way ticket back to Okinawa because I couldn’t get ahold of you guys to change my flight.
Underpricer is a terrible third party service that couldn’t change three letters on my boarding pass in time to make a flight. It cost me tons of money to have to buy a new ticket with JAL. I’m extremely let down with Kayak using such a sketchy company with horrific customer service.
Check in procedure is harder than with other airlines, infotainment system is outdated
I liked- timely took the take off I disliked- food for ANML was not served even after request, ASVML was really bad, the cleanliness of seats were not up to satisfactory level and I had to use my own sanitizer. Even basic sanitizer packs were not served, cabin crew could be more friendly as I noticed their behavior against other fellow passangers who were not speaking English well.
The crew was attentive and provided everything I needed. The business class food was excellent.
Fantastic flight company. A higher standard than any American airline company for sure.
I thought this was a JAL flight but landed up being a code sharing one with Hawaiian Air. Got upgraded by check in staff and they confirmed my bag coming from Bangkok which was great. Cabin crew was solid, not especially friendly, just super efficient and wanting to get the job done which they did. Very fast and agenda oriented. Worst part is my economy plus seat was no better than my economy seat on JAL. Plus JAL has way better food, cleaner plane, and better crew. Worst part is when I landed, was never told where to grab bags. I had correct flight name and number for JAL but there was a Hawaiian flight number in another baggage terminal. I wasted over an hour with no help from ground staff for my bag. Hawaiian and Alaska airlines merger can’t happen fast enough as Hawaiian airlines is a dinosaur. Bad experience again and I’m not surprised. JAL rocks!
Business class lie flat seat is the best and easiest to operate 👍👍
It was Delta, but the flight attendants were stressful and disrespectful. I am a diamond member a travel weekly. I have not had a negative thing to share in quite some time. But this was noticeable.
Comfort Plus seat 11E seemed smaller than prior flights. The movie selection is good. Watched most of the most recent Tron movie. I'll watch the remaining part later as my movie is saved in the Delta Seatback Experience.
Flight was late from Newark to Atlanta, I asked flight attendant to please let my family of 3 out first when we landed to Atlanta because we were late for our connecting flight to Quito. She didn't and we were late for 5 minutes we couldn't board the plane and spend hours trying to get another flight with customer service for the next day.
I really liked the legroom. I am 6’4”.a at For some reason our seats were not together and using the app to fix it didn’t work. Passengers were nice enough to move for us but you should absolutely ensure a parent sits with their child.
Late delayed flight delays boarding and delays leaving and delays on arrival too. Cramped plane no room no food.
DTW line is too long. The flights from DTW to BWI are always delayed for unknown reasons.
Delta canceled our flight and we had to scramble to find another airline to get home. Phoenix is not a delta hub so they didn’t have another plane. It would have been a red eye though Salt Lake City. Getting in at 5am. No bueno.
This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.
This flight was a first class choice and left much to be desired. Seat backs on seats were falling apart and torn. Seats actually didn't come to a "full & upright position". Pull out table was sprung. Not any significant leg room. All in all we were on an obviously older plane and felt overcharged for what we received as first class.
Flight was delayed several times. At one point, they "pulled back" 15 minutes from the delayed boarding and sent a text saying we would board sooner than previously advised. The flight then was delayed again. And when we boarded, there was an unspecified technical issue which had us waiting in the plane for about an hour.
Kayak was among the missing. There was not the usual advice regarding next gate after arriving in Dallas. No communication after the reminder to check in before the Moline flight. What happened?
They should have allowed for extra time to de-ice the plane before boarding passengers. This delayed us about 10-15 mins after we boarded. Overall experience was fine. Crew was friendly and on top of everything. We didn’t have any issues during the flight.
Our flight from Eagle to Vail was delayed to the point we missed our connection to Savannah. Now we’re a family of 4 in a hotel room with luggage, no toiletries, no clean clothes. Gate attendant said the delay was mechanical but it was put in the system as something else so no compensation. That’s just wrong.
I take this flight about 6-8 times per year. It is convenient and saves an hour or two by skipping PDX, SEA, PHX, or ORD (but it takes longer to get bags to the carousel than Alaska Airlines). I wish the food service were better (but they might cut back on it because it is a red-eye). The WifI seems to go down about an hour out of Anchorage, and then comes back about an hour later...so be warned if this is an issue for you.
WiFi didn’t work the entire flight. Very disappointing. Minimal food and options - sadly the state of current affairs. All other aspects of the flight were fine.
For whatever reason, the flight was not catered -we were told it would be a 45 minute delay waiting for catering - so no food. There were opened candy and peanuts in the seatback pocket. Flight landed early in DFW but due to the assigned gate not being available, we sat on the ground for 30 minutes waiting for the gate to open - making the flight actually arrive at the gate late.
The boarding was as always, the crew tried their best but not enough. The food was a disaster I had dietary restrictions that were half met because the company did not loaded the food for the flight. The entertainment screen was fine but content was not and also they removed the free messaging option from the flight and they charged 30 dollars for that crappy bandwidth. This flight is not worth the cost and the company is going down on quality.
A little late at the start but all worked out well.
I liked the humor of the captain and crew on the flight from Flagstaff to Dallas. They were humorous.
After arriving in Dallas, the aircraft taxied for an unusually long time and was unable to park at the gate, which caused a significant delay and made me miss my connecting flight. I then had to wait in a very long line to be rebooked, and I was told that no hotel or meal accommodations would be provided. What is even more unacceptable is that my luggage was mishandled and has still not been located. My suitcase contains important medications that I urgently need, and I have been unable to access them due to the airline’s mishandling. This situation has caused me considerable stress and inconvenience, and I need this issue to be resolved immediately.
