First international flight where the meals were not to my taste.
Overall, my experience with EVA Air was mixed. The highlight was that the airline clearly tried to provide a premium dining experience by offering the Michelin-starred Kanpai Classic beef yakiniku rice. However, in the limited space of an economy-class cabin, this meal felt overly oily and not very practical to eat. The sauce and grease made it easy to get one’s hands or tray table dirty, and after the meal many passengers may need to go to the lavatory simply to wash their hands. While the food itself may be high quality, the presentation and practicality did not seem well suited to an in-flight environment. Another disappointing part was the paid Wi-Fi service. I paid for the internet package, but the service did not work properly. What made the experience more frustrating was that passengers then had to spend additional time requesting a refund, and the refund process itself was slow and inconvenient. For an international airline, I think a malfunctioning paid service should be handled more efficiently. As for the seat, I feel EVA Air’s economy-class seats may be more comfortable for Asian passengers or people with smaller body frames, but they may not be as comfortable for taller or larger Western passengers on long-haul flights. The overall cabin environment also varied during the flight. Some passengers were not very mindful of noise, cleanliness, or shared cabin etiquette, which affected the comfort of the journey. I believe clearer reminders from the airline regarding cabin manners and hygiene could help improve the overall passenger experience. In short, EVA Air has some strong points, especially in trying to offer a premium Taiwanese-style service, but there are also areas that need improvement: more practical in-flight meals, a more reliable paid Wi-Fi system, faster refund handling, and better cabin management during long-haul flights.
Other than spotty internet, great servic, comfortable and smooth flight!
Crew was good. Sometimes food was eh. The spaghetti is gross for me. First time i got food, they didn’t provide utensils so i ate with my hands. I was hungry. They gave it to me 20 mins later when a crew member came by. I would fly with them again. Nobody is perfect
Eva air was fine - Trip.com via KAYAK sold my family access to a “VIP” lounge fo a layover in Taipei… i’m please look at my pictures. It was a scam, Trip.com knows it and they are perpetrating a fraud through your web site.
What could have been better, was we were delayed from takeoff for two hours. Initially we were informed that we were delayed for refueling. Then we taxied out on the tarmac, then just waited there for a long time, with no explanation of the delay. Were we just waiting on takeoff clearance or was there some other reason for the delay? The pilot, nor none of the crew informed us passengers. That was not good customer service. That needs to be improved, whenever a delay, inform the passengers for the reason.
This flight was long and I am so thankful I had a seat in the back of the plane. As I usually must get up and stretch every hour . The crew were probably the most friendly I have flown with. Thanks and I will book again with Eva air. Food was ok too.
Sub sandwhich for a snack through mid flight and giving a bottle water was a good idea
Overall great experience. All four members of my family were seated together without paying extra to reserve seats. Everything was on time. Food was great and healthy. Media entertainment was good. Rock music could be added as a listening choice. No issue with baggages. Flight attendants were friendly and helpful. I would recommend EVA to friends and family.
t and I Flight crew did excellent job taking care of us and feeding us and staying professional. The boarding was delayed by an hour and then extra security measures were taken. No real explanation except for they said it was more of a maintenance dey
My seat was so hard and uncomfortable. I took AA to Japan longer flight no tailbone pain. Coming back on JA shorter flight my tailbone was killing me no cushion on seat or just worn out.
Not very much of anything, it probably was once of my least favore business class flights I have experience in all the times that I flew Boz class
I always enjoy flying with Japanese Airlines. The whole experience is always a pleasure. This flight was no exception. Thank you Kayak for making it so easy to decide.
Great. Better than average US carriers on overseas flights. Still room for improvement to rise up the average Asian and Middle East airlines.
I am trying to select a seat during booking but it respond that set assigment will be given during check in, and the seat assignment they give is in the middle seat and 2 row from the rest rooms, i am the person who pee a lot in this case I disturb so much the person beside me ,this trip is from Haneda to Texas, the trip from Texas to Cvg is a much better because its a smaller plane few passenger
I wouldn’t know, I tried to contact you days before to reschedule my flight back to Okinawa but you left me on hold for 2 hours. I tried calling multiple times and not once did you pick up. I had to spend 2000 dollars on a one way ticket back to Okinawa because I couldn’t get ahold of you guys to change my flight.
My luggage is missing and waiting to hear back about it. 3 of my 6 checked bags didn’t make it to DFW.
I avoid American Airlines for a reason. Our flight was delayed at LAX. The situation at the gate was chaotic. The woman making announcements wasn't being clear or transparent regarding why there were delays. There was a lot of confusion regarding flight and gate status. Other passengers were pretty rude. I was elbowed in the eye by someone who was in a hurry to get their bags from the overhead bin immediately after the flight landed. Ultimately, I will avoid AA as much as possible in the future.
I wish I was able to flew with JAL all the way to DFW. After my JAL flight to Japan it was taken over by a flight with AA which is another experience, the plane was not as roomy like JAL. I was terrified to drop anything in the floor and not have the room to bend and pick it up. My wifi din not work at all, l just slept through majority of the flight. Although not a bad experience, I still wish that I flew JAL straight to DFW for the experience.
This portion of the trip from HCMC to Dallas was operated by American Airline. Unfortunately they are 2 steps below JAL in overall quality. Regardless, AAStill got me where I needed to go on time.
Wifi never really worked. Flight attendants were generally fine except when they were not very helpful when my wife accidentally spilled a soda (they chastised her to apologize to the people sitting behind when it was dark and we couldn't see anything and they brought one tiny napkin to help clean it up). Seats were uncomfortable for all four of us. Otherwise a typical flight.
Easy to board and fly, no frills. Yummy ramen on board.
Couple of the crew members were really nice and the rest are really rude and didn't help when we needed help, food was not worth it at all and most importantly there's no even entertainment system other than a very interruptive and slow internet and some movies.
internet didn't work. No offer of drinks or snacks.
Internet connection very poor, means you can not even order items through their own shop.
Een prijsvechter, dus dat moet je ook verwachten. Voor alles moet je betalen. We hebben vooraf een maaltijd en een amenitiesset besteld. Die kregen we netjes uitgereikt aan boord. Het is BYOD voor het amusement tijdens de vlucht en dit werkte uitstekend. Geen trage wifi, helemaal niet. Alles kost geld, zelfs een flesje water. Misschien op langere vluchten wel gratis water, thee, koffie. Maar daarentegen mag je na de security je lege drinkflessen gewoon vullen en mee aan boord nemen
Clean and comfortable cabin. Friendly on board service. No vegetarian food options and movie options were very limited. Internet was very slow
I didn’t eat the food but there wasn’t an option. Seat was a little too small for me but everything else was great
Never again on Zipair. People please spend a little extra to fly on better airlines. After all, it’s your vacation! No screen TV, internet sucks. You can’t change or modify anything after purchasing your tickets, Our friends tried to change from paying for carryon to checking in bags. No no no, you’d have to pay for whatever the check in bags cost. Myself, change my mind and continue to travel to other destinations after Japan. The only refund they were going to paying me back was $67.00 tax? So I’ve decided to just let my family use the extra seats and take my carry on back with them. At Narita airport, they’re not allowed my husband to my carry on back with them although I’ve already paid for. He end up have to paid $50.00 to check in that bag? You tell me, do you want to travel with Zipair? Hell no!
English on the website detailing items allowed in checked bag or carry-on could have been more clear. In flight WiFi had errors, cut out, and needed to constantly reconnect.
Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
The staff were polite and professional. I found the boarding for First Class Business customers not great. They didn't offer me pre- boarding. Just regular zone 1 boarding which didn't feel great. On board and throughout all of our United Flights we found the staff wonderful. We'll definitely fly United again.
Boarded from a very small gate at LAX. Staff at gate had us line up, then waited 25 minutes to board without a word of explanation. Plane arrived on time then waited 20 minutes for a plane to vacate our gate. Majority of bags arrived after 15 minutes but it took an hour for a small number of remaining bags to be off-loaded despite my “priority” bag tag.
The boarding process on the departure from LA was rather slow even though I was in Group 1. For first class, I was not expecting to have to pay for Wi-fi but I did and then the wi-fi was spotty. The entree was surprisingly good and so that was a pleasant surprise. However, once I got to Houston, it was terrible. Unfortunately there was bad weather but the constant gate changes for my connecting flight was difficult to manage due to having to navigate back and forth between different terminals.
This planes staff was top tier. Everything went great and had a great flight home.
The pilot had to extend the flight time from san antonio to Houston to burn off fuel. This caused a lot of unnecessary stress since we had a tight connection to Aruba. And with no other flights going to Aruba we were worried about spending a night in Houston. We had to to run to our connection because of the flight crews mistake. Not happy.
The flight was delayed, they didn’t even have water for the toilets or for drinks
Even through the flight was delayed due to storms near IAH The flight was great! The crew was so hospitable and professional
United service is way below par when compared with other airlines like JAL, ANA, or EVA on the same route especially for business class.
The flight was ok, i understand Houston-Dallas is a short distance. The plane is really small: no TV, no snacks, but other than that, all was good. We had a bid delay but luckily it did not affect my connection
My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
Not good. Flight crew, was not friendly and just shoved stuff at us. Not the way I like to travel.
They kept us on the tarmac for 6 hours after already delaying our flight by 2 hours. No one had any answers. They sent our gate checked stroller to baggage claim instead of giving it back at the gate.
The WiFi didn’t work entire flight, couldn’t watch a movie. The recline button didn’t work
Very poor food. Took more than 90 minutes for baggage to arrive at DFW
The food has never improved. It will never improve. But when I'm boarding a flight in priority boarding and I've spent 10 hours inside the security area of the airport and I get "randomly" selected for additional screening as I board the plane when the flight has already been delayed, and I work as a military contractor that has been issued visas direct from JMOD, I find it ridiculous. I would never recommend anyone to use AA on international flights. JAL is a better airline with older planes. The flight attendants on international hauls on American also have a chip on their shoulder and really dont deliver the same level of service code share partners do.
The flight attendants were excellent. They were Japanese obviously. They helped my wife navigate the controls for the seat. The lunch setup was wonderful. They were always walking up and down the aisles to be sure there were no problems.
AA was domestic flights. Nothing write about home. International flights were operated by JAL, just superb!
I could not take my trip because both of my cruises were cancelled. Kayak said it could not credit me for the flights. This is the last time I’ll use Kayak
