Pros: "Fly monthly with Alaska and never let me down."
Cons: "Flight attendants too fast in aisle. Not around enough"
Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Cons: "Flight attendants were not particularly friendly. Food had some odd textures."
Pros: "The leg room. Crew was nice"
Cons: "Paid an extra $200 to sit in the front only to have the back be let out first. Charge for entertainment and no WiFi until the last 20 min of the flight. False advertising."
Pros: "We got stuck with the very back seats, that don’t recline. Was rough as it was an overnight flight. I liked that we had an early arrival!"
Pros: "Crew was great!"
Cons: "Seats not very comfortable. Online wifi/entertainment on personal devices is glitchy."
Pros: "Excellent crew. Seats pretty comfortable and fair leg room for economy"
Cons: "Good choices of movies and shows, but was tricky getting access."
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Cons: "Flight 4 hours late."
Cons: "Hour early with tail winds - all fabulous"
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "Friendly crew"
Cons: "Families with small kids and babies should be seated together and not scattered about the plane."
Pros: "They were friendly."
Cons: "All pluses."
Pros: "Missed floght"
Cons: "Alaska overbooking to 107% (TSA’s explanation) at security checkpoint D at SFO FROM 10-1am caused many missed flights and many disgruntled passengers due to TSA agents being incredibly in hospitable."
Pros: "Alaska is great don’t become united or American"
Pros: "I splurged and purchased the first class upgrade as i am tall and it was a very long flight. Loved the legroom and service i received."
Cons: "Went through the boarding process and then we all waited in the line outside the plane for some time. They obviously were not ready to board the plane which was difficult for some of the elderly now standing in line. I had a planned dinner in sacramento which was a main reason i took this long layover and due to leaving 2 hours late i missed the dinner which had to be canceled. This was very important to me. The 75$ discount given to me on a future flight is not going to replace the time off work and the dinner which will now have to wait for anither trip to the mainland."
Pros: "Air vents let very little air flow so it was pretty warm during the entire 5 1/2 hrflight. 737-900 has lane."
Cons: "Temp was warm"
Pros: "The crew on the plane was so great. Really friendly so helpful. I wish I could remember all their names but Ken really stood out. He was such a happy and kind steward."
Cons: "This plane was on the old side. But still clean and the crew was great."
Pros: "Alsaka rocks. They we lovely from check in to the get off on to the tarmac in Kona. Got to go out the back door or the plane."
Cons: "Seats need more padding."
Pros: "Crew and boarding process"
Cons: "No international choice in entertainment and food"
Pros: "Efficient and competent. One of the better airlines out there."
Pros: "on time"
Cons: "seats could have been a little more comfortable"
Pros: "The pilot was very good...he landed in Bellingham in a rain storm that really rocked the plane. Great job!"
Pros: "The promotions and the employees customer service."
Cons: "Couldn't find a thing to complain about, no matter how hard I tried!"
Pros: "All the staff was friendly and did the best they could"
Cons: "Had the last seets in row 32 Very uncomfortable. Was not given anything to drink for over an hour. When the meal trays reached us in the last row of seats, no more hot meals available..... We were by the bathrooms in the back of the plane. Every time someone use the bathroom the doors kept slamming and there was really no peace to close your eyes or sleep if needed on the long trip Very disappointed. Jerry"
Pros: "After we boarded, the flight was fine."
Cons: "Although we booked the flight months before, and I'm both an Alaska and American frequent flyer, they would not assign us seats until when boarding started. In fact, unless I went to the agent's desk, I'm not sure they would have even remembered. Then my husband and I were split on the plane, and even worse, assigned in middle seats. Unacceptable. Last, unlike Hawaiian, they served no food. I'm flying Hawaiian in the future."
Pros: "Comfortable seats, courteous service. Different from other airlines, the flight crew did not seem exhausted and overworked."
Pros: "On time/early, pleasant crew, great flight (other than the fact we were leaving paradise!). Also the plugs to charge phones/tablets/computers during the flight are clutch!"
Cons: "Probably should split the board group to something smaller than rows 20-32 (too many folks in 3 "lines"), but I was in row 17, and since most folks had boarded it was smith sailing for me."
Pros: "tablets were perfect for my seven year old."
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Cons: "The air hostess made a big deal about using the restrooms on the front side of the plane by the cockpit even though she knew the food trolley was blocking the way to the restrooms on the rear end. They even made announcements about not standing in queue for the restrooms (note- there was no queue, I was waiting for my mother to find her back to the seat). Less than average hospitality."
Pros: "The 52 year old airline assistant, who looks about 32 was very nice to us and understanding when she knew we had so much travel ahead of us. She was very nice."
Cons: "So uncomfortable. We had a 25 hour traveling day ahead of us and needed some sleep. It's just soooo uncomfortable and squished. It's painful to sit for long periods of time, let alone try to get some sleep. The girl in front of me adjusted in her seat and totally smacked me in the head when I was trying to lay my head on the table to give my poor back a break. Babies, a lot of babies, and dogs, not good for trying to catch some z's either."
Pros: "The power outlet..."
Cons: "that it didn't have tight enough holes to hold the plug in place (it would keep falling)"
Pros: "tablets to keep kids busy, flight was on time"
Cons: "flights changed times, our original seats were lost and upgrades cost $80 per person"
Cons: "Only one movie in 5 hours because the network does not work properly. . A second movie could not be selected after the first movie was chosen"
Pros: "Staff was courteous and weren't overbearing or rude like I frequently experience on other airlines. They offered tablets to passbook the time with our kids and offered lots of chances for drinks and food. We felt well taken care of. Would definitely fly with Alaska again and hope to get row 6 again!"
Pros: "Extra leg room was well worth the upgrade. Flight was better than on time, leaving 10 min. early (well organized) and arriving 45 min. early due to favorable weather."
Cons: "Snack was meh and not really filling, paid extra choices were not appealing either - bring your own food if you have any dietary issues."
Pros: "The crew on both flights were very nice!"
Cons: "On first leg of trip my suitcase came off the plane with a very large dent! On return flight my 2nd suitcase came off the plane missing one wheel! I have a back injury and it's very difficult to drag a suitcase around without a wheel. So now I have two broken suitcases!!!!"
Pros: "It was a smooth flight with very accommodating flight attendants. It couldn't have been any better."
Pros: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "The Airline did not notify via text/email that the flight was delayed for 2 hours."
Pros: "Ticket agent kindly arranged for us to sit together - after we had been assigned seats apart from one another."
Cons: "Boarding was delayed, disorganized and chaotic. Flight crew seemed to be overwhelmed and scattered. Ran out of hot meal about halfway through aircraft. When I expressed my disappointment, the F.A. said that there were a lot of wrestlers on board and they got all the food. I commented that it was poor planning and the FA stated that he didn't think anything would please me. He was argumentative and rude, IMO. He could have handled it better, eg: "So sorry. Out of our control, etc." To say that the food went to the wrestlers, and attitude gave me and those around me, the impression that he really didn't give a damn. Customer service training would be a good idea."
Pros: "Cheerful staff."
Cons: "No pillows or blankets available. Not enough communication about turbulence."
Pros: "I liked getting off the airplane."
Cons: "Look every one experiances problems. It comes in the form of weather, mechanical or security issues that disrupt a flight in the form of delays. There is no surprise when this occurs. So when a three hour delay is thrust upon you and you have already given up your carry on and your assigned seats perhaps the recovery should have been less of a surprise. One pilot announcement, and offer of free loyalty points falls so short. No comp eat or drink coupons on the ground. Still got billed for food and wifi. Drinks were offered but ofcourse they ran out before the center of the AC was served. The recovery happens at the moment not in the next few days you will recieve an email with miles. Still haven't gotten any email after a week. I will fly anybody other then Alaska."
Pros: "Staff was excellent. They were courteous, professional and inviting."
Cons: "Even though I booked all three fares together, we were not given the seats I selected online nor were we even seated together."
Cons: "Wrapped glassware in checked in luggage. Glassware looked so broken as if someone jumped on the suitcase. Never saw crushed glass like that."
Pros: "I paid for first class and was pulled out of line and told was being moved not asked this happens so many times when I fly alone is embarrassing and not comfortable as I pay the same as them they should have done earlier. also first class wasn't much different as people were coming up non stop for bathroom not sure why.... not to be picky but is not like that on other"
Our flight was delayed an hour
Pros: "What a great flight! The crew, the food, the seats, the entertainment, EVERYTHING! Thank you!"
Pros: "Nice, friendly & informative"
Cons: "Honolulu cookies!"
Cons: "Felt bullied by Hawaiian Airline from beginning of the trip as they picked me as a subject for TSA to check me thoroughly in Tokyo then Honolulu, missed my flight as the result. Will definitely avoid Hawaiian Airlines at all costs"
Cons: "Free entertainment for the long flight"
Pros: "Quick flight from Maui to the Big Island"
Cons: "A bit more padding to the seats"
Pros: "Great service very clean plane"
Cons: "Crying babies on both flights coming and going. Certainly not the airlines fault but took away from what could have been an enjoyable flight. Had to wait forever at SeaTac for my golf clubs to come out!"
Pros: "Food and drink were included, plane was very comfortable, and the service was friendly and professional... great experience."
Pros: "Boarding, check in and crew were ok."
Cons: "I knew, based on my flight to Hawaii, that there was no included entertainment - a big disappointment. I also knew their food would be mediocre. However, I had called the airline before our trip to request vegetarian meals. We were told that was taken care of. On the flight, we were told that the only meals on that flight were very mediocre chicken sandwiches. Thus, we had no meals."
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Pros: "The people working the flight were nice. They treated my luggage well, they didn’t event break a wheel! The people were really great"
Cons: "The food was horrible, like a dog barfed chicken into a sloppy joe and then they microwaved it in a bag and let it sit for a day. Cookies were surprisingly delicious by comparison. The TV monitor/screens had movies that were expensive, but also the subtitles didn’t work and the headphone jack was messed up so it was really hard to hear anything. It was kinda quiet and crackling. It wasn’t like that when I plugged it into my phone. The seats were so small that I ended up getting my headphones ripped up just trying to be considerate of other passengers. My flight back didn’t even have movie options. Just 6 hours of light turbulence tickling my sciatica to the soundtrack of multiple screaming children. My girlfriends family and she were several rows up, where I was supposed to be, but I didn’t get the seat I booked so I just stared at them from zone 4 like the pauper I am."
Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
Pros: "Complimentary food and cocktail"
Cons: "You had to pay for any movie, and the flight attendants kept skipping over my husband and I when handing out food and drinks."
Pros: "I got home safely. The flight was quick and smooth."
Cons: "They take such pride in serving a free meal, but don’t provide any options for special diets, either on board, or prior to check in. The magazine shows beautiful salads but they didn’t have anything fresh at all. The flight attendant came through with lunch sandwiches and told me I could buy something from the snack menu after they had cleaned up after the lunch service. She returned with the menu (which was all junk food) and never came back to see if I wanted to order anything. The plane was absolutely frigid, there was no entertainment."
Pros: "Staff was able to correct the seating assignment when the plane was changed causing the seat assignment to change. Flight was great!"
Cons: "The lunch food could be better on our return flight it was wasted and most guests threw it away after two bits. :/"
Cons: "Not clear what line to stand in signs would help Such as if you had a boarding pass you can just stand in the line that will give your baggage tag versus just standing in the general line"
Pros: "Staff is always sweet and helpful, flights are always nice, food is always good! Mahalo!"
Pros: "It's hard to get a flight back to CA from the islands at a good time of day, so being able to get back before dark is nice."
Cons: "They don't offer an option for those who don't eat meat, so that means you don't get fed but you do also underwrite everybody else's meal."
Pros: "Seats were more comfortable than those on the long flight from LAX to OGG."
Cons: "Checked bag didn’t make the connection."
Pros: "Generally friendly crew, seatback video entertainment and usb at every seat is nice, but it’s essentially $6 per seat to watch anything."
Cons: "$50 overweight bag charge knowing everyone is going to be bringing more home from Hawaii than they left with. “Meal service” is a single microwaved sandwich in a bag with no options available. Coach is incredibly dense with minimal recline. Our flight sat roasting at the gate w difficulty starting the engines for an hour and only a verbal apology given - if you’re going to nickle and dime the customer, be prepared to make amends when things don’t go well."
Pros: "HA is flying an Airbus A3231 Neo between Oakland and Maui. It's a single-aisle aircraft. The economy section is more comfortable than any other aircraft I've flown. Not dramatically different, but the little things add up. Back support in the seats are vastly improved. Under-seat storage is actually usable for a change. Overhead bins are capacious and easily accessible. Great choice!"
Pros: "Large plane. Good hospitality."
Cons: "No vegetarian option for food. Pay for movies and TV."
Pros: "Everyone was smiling and full of aloha spirit as always which is why i LOVE flying w Hawaiian!"
Cons: "Except this time... only time this has happened. Went to get boarding pass- had a small rolling suitcase (bought specifically for carry on and have used for last two years flying 6+ times per year) and a shoulder bag/purse. A woman flagged me down a so walked by saying my rolling case was too large an too heavy. I said “oh no i use this everytime i fly. It’s specifcally for carry on. Also it’s not even full so there’s no way it’s too heavy” also how would she know by looking how much it weights? In short she got very angry at me and said i have no choice but to check it. Then went over to counter and the lady said “you don’t need to check this is the correct size” she was very nice and i explained what happened. I’m just telling you this as maybe some of the newer employees are taking their jobs too seriously. Aloha!"
Cons: "Overcrowded and too noisy"
Pros: "Hawaiian Airlines and the Airbus aircraft that they used for flying between Seattle and Maui were excellent the staff was wonderful and the plane was clean and very comfortable thank you"
Cons: "Boarding was a little unorganized"
Pros: "Speedy and friendly service throughout. I did the self check-in and when the worker checked my ID she's told me I was military so I didn't need to pay the check-in baggage fee and refunded me. Awesome benefit to those that serve."
Pros: "Boarding was a breeze, seats were comfortable, crew was friendly and responsive, plane was early to destination and the flight was smooth."
Cons: "The food seemed old and the promised entertainment package was not available. These are minor matters to me as the point is getting safely to our destination."
Pros: "From the agents to the flight crew and even the Captain , everybody was friendly and attentive. The dinner was just the right size and was very tasty."
Cons: "For any flight lasting over an hour, passengers should be allotted ample leg room and space. The couple in front of us reclined their seats for the whole flight and left us with little room. Airlines are also nickel and diming the passengers every which way by making you pay for a tablet rental to watch a movie."
Pros: "Staff was nice and friendly."
Cons: "The food has gotten so bad on this airline. Portions are child size and the food is uneatable. Both flights! My flight to Maui I got stuck two feet from the bathroom door! Had to smell that for 6 hours and get elbowed and bumped every 2 minutes of the flight. It was horrible. Hawaiian has always been my favorite airline I’m pretty disappointed"
Pros: "Free guava juice and quick flight"
Pros: "Seats were like a park bench, not comfy. Crew indifferent. It was such a short flight maybe that’s the best you can expect, but I would hesitate to book a longer flight on Hawaiian"
Cons: "See above"
Pros: "The staff was awesome, i was really scared to be on a plane, but they took really good care of me. The food was awesome too."
Cons: "I really didn't enjoy the seats. It was very uncomfortable and the touch screens were so hard to control."
Pros: "Crew was nice."
Cons: "Seats were a bit uncomfortable but it was a short flight"
Cons: "We had a 3 hours delay and no one could explain what was going on"
Pros: "They got us to our destination safely. Which , of course is the most important thing. Got us there on time as well. Did not use in flight entertainment so cannot rate."
Cons: "First class seats are miserably uncomfortable, barely wider than a coach seat. Only difference I Can tell is that it has more padding. Foot rest is unbelievably unfunctional. Food was good but no wine or refill of the other beverages was offered with the meal. Flight crew as polite, but wooden and unengaging. Baggage claim at destination was efficient. I only fly with this airline , and in first class, because I have sooooo many miles.. if that weren't the case I would try someone else. Who knows , maybe they would not be any better."
Pros: "I missed the Kahului flight so my second leg started in Honolulu. Pilot aborted the take off half way down the runway. Said there was an indication light that said the brakes had heated up and it would be 15 minutes to let them cool. Then said we would have go back to gate, saying it would be a little longer. These "little longer" efforts went on for just short of 3 hours! When we got in on the other end the gate was unavailable and we were forced to wait another hour on the ground there. 9 FREAKING hours in that plane next to gal and her toddler in her lap... bummer for me, but this poor gal missed her connection to CLEVELAND... gave me a perspective of what REALLY SUCKS."
Pros: "Check in was a breeze. All was on time. The ride was smooth safe."
Cons: "Didn't like the complimentary "stir fry" chicken and rotten cabbage salad. Guess they had to give it away cause if you paid for it you would want a refund and a barf bag. No movies anymore? I guess we were spoiled by Alaskans free wifi and downloads from their app on the flight there. But if there was any entertainment we couldn't have heard if over the crying children. The attendants were sour pusses, not a smile among them. They gave attitude with their service. I kind of felt their pain with the 15-20 screaming toddlers that were uncomfortable and begging for help. How about getting rid of the first class area and making a day care area where children can move about rather than parents up and down the aisles sharing the misery with us all. Didn't have the courtesy to alert us to our baggage terminal. I don't think I will ever get used to paying for my small bag to be stowed rather than fill up the passenger area."
Cons: "My sister and I were not assigned seats on our boarding passes. There was another gentleman there with us who also didn't have an assigned seat on his boarding pass. We were all waiting at the gate for half an hour but there were no Hawaiian Airline employees to help us. They started boarding people on the flight and we were just standing there at the gate with nobody to help us. Finally I ran over to the adjacent gate that was also run by Hawaiian and asked if they could help. Initially they told me to go back to the gate but I expressed my concern that our flight was already boarding and I needed a seat so they finally helped. The gentleman tried doing the same thing but came back saying "They yelled at me and told me to come back to this gate". This is so rude, unprofessional and disorganized. It certainly left me with a bad impression of Hawaiian Airlines, which is too bad because I will be traveling to Hawaii quite a bit this year."
Pros: "Crew was nice. Boarding was good. They supplied a meal and it was a very smooth uneventful flight."
Cons: "Cabin was cold but if you wanted a blanket you had to buy one. Seat in front of us was broke and delayed the flight while they tried to fix it (they did not)."
Pros: "The crew was great in helping us try to make our connecting flight after we realized we might miss it. They helped us tag our gate-checked stroller (which we had to ditch) and let us off the plane first. And the pilot notified the ground crew at our connecting flight too. Thank you, we made the flight!"
Cons: "The 1 hr delay in OGG caused us to nearly miss our connecting flight in SEA."
Cons: "I think you could provide 1free movie on the flight since it is a fairly long flight. That plus your meal you would be the only way to fly."
Pros: "The attendant who picked me up in a wheelchair was very attentive and stayed with me until we got my bags."
Cons: "Having to pick up my bag in Honolulu in order to fly back to the mainland was a hassle, especially because I was being assisted in a wheelchair."
Cons: "No care for the people flying. I had ZERO room to put any of my carry on luggage and was told we "share space". Then safety instructions were not clear because they were on a video and could not hear with everyone talking. Microphones were out of date and constantly cutting out. Half the seatbelt lights were out and could not see if you needed them on or not. Overall not a happy experience. Will not be flying Hawaiian again."
Pros: "Was a quick flight."
Cons: "Completely ruined my first day on vacation. I asked ahead about my bag being transferred between flights and it never was. It's been over 5 hours and still haven't gotten my luggage. Customers service was terrible and was up to me calling multiple times to get any response. Haven't been able to enjoy being outside because they have all my stuff and I am not a priority."
Pros: "Crew was great"
Cons: "After boarding had to wait for one of the captains to arrive that was substituting for another sick captain."
Pros: "Flight attendants were friendly, engaged, helpful"
Cons: "In-flight food still needs some work."
Pros: "Jennifer at the luggage department was exceptional made a bad experience somewhat tolerable"
Cons: "After boarding the plane and settling in, we were told to disembark because of mechanical issues. We then waited in the lobby sitting on the ground while they prepared another plan for us to depart. After a hour-and-a-half delay we finally departed but when we landed at LAX I discovered that they had lost my luggage instead of arriving at 9:40 and being on my way home, it is now 1 o'clock in the morning and I'm still not home because I had to fill out forms and deal with missing luggage. NOT HAPPY WITH MY EXPERIENCE!"
The staff were very polite and always attentive to requests.
Pros: "Super fast, easy overnight flight. They kept the announcements short to allow us to sleep."
Cons: "Not as comfy as some planes I’ve been on, and no TVs but they did have WiFi available."
Pros: "Nice and clean than past old metal."
Cons: "Close captioning or English subtitling didn’t work with the app."
Pros: "Crew was great seats are small"
Cons: "Bigger seats! Very good overall"
Pros: "Getting off the plane."
Cons: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Cons: "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
Pros: "Getting off the plane. The unusually chipper voices telling us “B-bye”"
Cons: "I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness."
Pros: "We arrived on time despite leaving 45 minutes late"
Cons: "LAX now buses people to the planes. We stood on the bus for 45 minutes and then drove for 10 minutes on an active taxi way. The crew for united just does not seem motivated anymore on any flight. Even in first class we were offered water only 2 on a 5 hour flight. The crew just sat in the front and looked at their phones. The food made me sick for two days - so it is better to just not eat it and bring your own. It is sad as I united used to be a great airline and now they just seem to focus on what new fee they can charge."
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Pros: "Friendly attendants and a comfortable flight"
Cons: "Delayed flight and poor food choice"
Cons: "No food on a 7 hour flight?? That comes close to torture in my book. Crossing a huge ocean = food you don't have to pay for, in my book."
Pros: "On time. Smooth flight. Good food."
Pros: "THEY WERE VERY CAUTIOUS ABOUT LEAVING ON TIME"
Cons: "coshared flight UA and AC always have issues with printing boarding passes and online check in"
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Pros: "The crew was friendly, and the flight time was an hour shorter than scheduled. But those are silver linings to real problems I encountered."
Cons: "This flight was actually from Denver to Kona. There was 1.5 hour delay due to mechanical issue with plane, so we had to switch gates and planes. That wasn't so bad. What made it bad was an extra 45 minute delay because apparently maintenance forgot to sign off on the new plane. Also, the space below the seat for my feet and carry-on was unacceptable. All the aisle seats like mine had only half the space of the window seats for their feet. If you're in an aisle seat on that plane, it's impossible to fit anything but the size of a small purse under the seat in front of you. And the middle seat fares only a bit better. Finally, with 7 hours of flight time plus about an hour waiting to depart from gate on plane, the crew ignorantly decided to hand out the Hawaii form to fill out within 2 minutes of preparing to land. Many people didn't have time to fill out the form before being required to put tray tables up. Fortunately, these forms aren't as serious as going thru customs, but it's stupid to pass out the forms that late into the flight expecting people to complete them."
Pros: "The entertainment onboard was good"
Cons: "Five hour delay due to the aircraft maintenance."
Pros: "I enjoyed preferred boarding it made everything easy. Seats were fine as far as leg room."
Cons: "Attendant kept bumping into me, I had an aisle seat with her refreshment cart. But other then that everything was fine."
Pros: "Check in excellent, staff at airport very professional."
Cons: "No negative issues"
Pros: "Customer svc was able assist us so we can all sit together since our original seats we were all separate."
Pros: "Staff was very good at their jobs/duties."
Cons: "Seats were very uncomfortable and cramped."
Pros: "Friendly crew. Crew was very positive and helpful despite the delay."
Cons: "Flight was delayed 2.5 hr. To use the entertainment you have to download an app, but in order to download the app you have to pay for wifi."
Pros: "Sexy eyes on that one"
Pros: "Lots of space and please take attendants"
Cons: "I didn’t have the vegan meal I ordered however they did give me a replacement"
Pros: "The entertainment selection was great!! The crew was great!"
Cons: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Pros: "Overall good, timely flight."
Cons: "United app, with the entertainment options did not work on any of our Android devices. App was up to date, frustrating."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "4 hour 15 min."
Cons: "Bring your own entertainment"
Pros: "Spacious seating with no one next to me"
Cons: "No entertainment"
Cons: "The United agent at the gate in Maui was terribly rude. She didn't even acknowledge that I was waiting in line to be helped for about 5 minutes. She went on the plane to check something for me and didn't return until 10 minutes later. When she came back to the counter, where I was still waiting, she started to talk to her coworker about chocolate and how great the crew was. She then turned to me and said, "can I help you?" She didn't even remember that she was in the middle of helping me! When I reminded her she was like "oh that's right" but didn't even apologize. The flight was delayed 2 hours which was pretty annoying too."
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Pros: "Lights were dimmed in the cabin"
Cons: "So many things. My complaints wouldn't change this company's plans. It's clear what United values"
Pros: "Courtesy and respectful nature of TSA and Agricultural checkpoints"
Cons: "Crying infants but thank goodness for streaming entertainment and headphones"
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Cons: "never flying united."
Cons: "I came up with some pretty bad bruising on my stomach from the seat belt during the landing."
Pros: "Everything was fast"
Pros: "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
Cons: "We were not allowed to do online check-in because of codeshare, which was not very convenient."
Cons: "You had to pay for internet service in order to watch the free movies."
Cons: "Very uncomfortable seats"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Cons: "The seats in coach were curved in a weird way. The seats made my posture bad."
Pros: "The crew was very thoughtful, and courteous."
Cons: "The monitor for my viewing was out of order. There was no complimentary food offered, but there was a nice selection of beverages offered."
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "The plane was on time."
Cons: "Overbooked. Food service for a fee. Tight leg room unless you want to upgrade ($$) for decent leg room. DirectTV only worked for 15 minutes, even if you paid."
Pros: "Plane was only one-third full, it yook off on time and we got in ahead of schedule. What's not to like?"
Cons: "I was Pre TSA approved one way, but not the other. Why?"