Everything was smooth as silk. The plane and the ride were excellent.
Best airline in the sky!!!! Hands down
Very efficient boarding. Staff were friendly and helpful.
Pros: "The temperature was comfortable. I liked the movies provided."
Cons: "I didn't like having to use my own device for on flight entertainment. My phone is too small for the space provided making it a little awkward to watch a movie. I also felt very cramped and didn't know there wouldn't be a window in the seat ahead of the emergency exit row. Also, I have food allergies so the food provided I could not eat. The main meal hit 2 major allergens (wheat and eggs) and even the first snack, potato chips, had wheat in them!"
Cons: "Super helpful because I was in a wheelchair"
Pros: "Great crew even for such a short flight."
Pros: "The crew opening up two lanes for boarding."
Cons: "We were 45 min. delayed. I got updates so no big deal, really."
Pros: "Crew was great"
Cons: "We sat on the tarmac for almost an hour after arriving and the pilot totally lied about the expected wait, “About 10 minutes” when we first arrived and then no update for 45 minutes."
Cons: "Movies in a 4 hour flight"
Pros: "Most everything was great - crew was super friendly, seats were comfortable, flight was nice and smooth."
Cons: "Seemed odd to a lot of my friends (who were also on the flight) that there was no WiFi on the plane, and it was disappointing that there was literally zero free entertainment."
Pros: "The crew was on the money. Seats."
Cons: "More leg space or rather space when people in front recline their seats. Less crying babies"
Pros: "It was a Boeing 717. Short hop. Loaded quickly. Took off on time. Bags made it to our connecting flight. :)"
Cons: "Nothing really. Just a short hop connection flight."
Cons: "Nothing I did not like, all went well."
Pros: "Flight crew very friendly and helpful."
Cons: "Tiny uncomfortable seats."
Cons: "Racially profiled by security guard..Never coming here again."
Cons: "Four hour delay..."
Pros: "This is, by far, the superior way to travel! I'm choosing Hawaiian for all my future flights, if I can afford it. You don't feel like a canned sardine."
Pros: "Guava juice"
Cons: "There was no entertainment or food. We did get some guava juice, but the flight was so short it did not matter, I feel I am not applicable for those ratings."
Pros: "The flight was fine, the crew friendly, and all the usual. The little prop plane was nimble and with the short hop over scenic islands, it felt almost like a paid tour."
Cons: "The $200 change fee for a different flight was pretty harsh. It's not really the airline's fault, but the TSA screening really makes it feel like we aren't free."
Pros: "Service on board plane was good."
Cons: "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
Cons: "no vegetarian food options so all the other passengers ate except for me and my travel partner"
Pros: "Truly friendly stewards More leg room Aloha energy Free tropical rum drink! Relaxed energy"
Pros: "The crew was friendly and helpful."
Pros: "I like the professionalism of your crew, having meal, the comfortable seats, and the comp drink"
Cons: "I'm wondering about putting parents and small children together. Many crying babies aboard."
Pros: "Smooth flight, friendly staff."
Cons: "Update to inflight services, a little outdated and would like to see more selection."
Pros: "Crew was friendly. Plane looked well maintained."
Pros: "Crew was both friendly and professional. Boarding was handled well. We left/ arrived on time."
Pros: "The flight was comfortable"
Cons: "They changed the flight time on my return from OGG to SJC and I missed my Southwest connecting flight to SNA. I had to fly into LAX arriving after 11pm and had to take Uber home which cost me $40. I tried to have me fly direct from OGG to LAX but they wanted to charge me $235. I had made reservations way in advance and did not anticipate changed flight times."
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "We had 1 hour delays on 1st departure and 2.5 hours delay on second. the seats are ex-termly uncomfortable."
Pros: "Service, movies are numer one"
Cons: "Nothing to not like on this flight"
Pros: "We were Platinum so we could use the Premier Club room."
Pros: "Since I bought my ticket from kayak I didn't get a reminder from kayak to check in- nor did Hawaiian Airlines -"
Pros: "Crew was kind and efficient. Flying any airline is not much fun anymore and all airlines tend to offer less and less. Hawaiian at least tries to make the experience fun. I appreciate that."
Pros: "everything was fine but flight on Thursday from Kona to Maui"
Cons: "Kayak info about our flight on Thursday 7/16 was incorrect. Flight departed at 12:10 not 12:45 almost missed flight. Still on vacation so don't know if flight info is correct on departure on 7/15"
Pros: "Loved the free guava-oj, real props for safety features, and friendly flight attendants. Smooth flight on time and comfortable."
Pros: "The employees and crew were incredibly helpful and nice. This alone means we will likely fly Hawaiian again. Also, the plane was large enough for a 2x4x2 seat arrangement so my family of four was able to sit next to each other (versus the common 3x3 on other domestic flights)."
Cons: "Food options were very limited, meal food was borderline terrible and the in-flight "free" entertainment was non-existent. Since everyone around us (including us) had iPads and tablets, we weren't that concerned about a lack of in-flight entertainment."
Cons: "My flight got delayed and I got stuck waiting for two and a half hours. Then my luggage didn't follow me and I had to drive an hour out of my way to pick it up from a different airport. Not a happy customer"
Cons: "The long wait to get through the TSA line as I was in a wheelchair. It took over 15 minutes to get a female attendate."
Pros: "We got the seats we wanted, and didn't pay extra for it"
Cons: "The fact that we can't get 2 seats next to each other even"
Pros: "Quick boarding Very supportive staff"
Pros: "I needed to get to Oakland for the business deal of my life. A head-on crash on the hwy haunted all traffic and prevented me from making the first flight. The agent at the porter desk, stepped up and really helped out. AWESOME wish I knew her name.. she got me on another flight and I made it in that night. HOWEVER... the next flight... no so much."
Cons: "Cancelled our flight, after that we didn't get our luggages ☹️ That's why we didn't take part of our trip to Polynesian Cultural Center, the flight was delayed 9 hours"
Pros: "Gate attendent was very nice and kept us informed about the delay. Mostly I was pleased with my experience."
Cons: "The delay. I was meeting friends in Kahului and they had to wait for me."
Pros: "A passenger in the row next to mine needed medical care, and the crew administered to her needs without disrupting the comfort of the rest of us."
Pros: "The ground crew and flight crew were great."
Cons: "Would have appreciated easier steps (lower risers) for boarding. Arthritic knee makes it hard for me to manage the high risers between steps. Also having armrests would have made the flight more comfortable."
Pros: "I loved the small craft and easy boarding."
Cons: "Flight is a little slower with a smaller plane, but that was expected."
Pros: "The easy quick comfort"
Pros: "So fast and friendly crew. So much easier to fly to Morgantown, instead of driving. Plus the views from above are so great."
Cons: "Flight could not be better for a commuter connection."
Pros: "Easy passenger seating, and smooth flight"
Cons: "No restroom!"
Pros: "Awesome crew. Simple check-in and boarding. Beautiful, scenic views. A+!"
Pros: "Flight is quick and very smooth. Very pleasant pilots."
Pros: "The flight was smooth and relaxing"
Pros: "Loved the personal service and the view! Smooth flights!"
Pros: "Never flew on a Cessna, loved the scenery!"
Pros: "Vary friendly staff!"
Pros: "Very friendly staff!"
Pros: "Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!"
Cons: "No cons"
Pros: "Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!"
Pros: "No long lines. Easy to talk with pilots. If you make it, your baggage will make it!"
Cons: "Small plane is a little more subject to bumps and turbulence."
Cons: "They cancelled my flight for no reason at all."
Pros: "I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked."
Cons: "Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!"
Pros: "Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive"
Cons: "Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything."
Cons: "The flight never occurred and wasn't told."
Cons: "Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again."
Pros: "Absolutely nothing."
Cons: "I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion."
Pros: "Absolutely nothing!"
Cons: "I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!"
Pros: "Received full refund for ticket."
Cons: "Flight was cancelled with no reason provided."
Pros: "The price of the ticket was very reasonable."
Cons: "I traveled with a colleague from Dulles to Morgantown. Three issues arose: 1. We could not find the ticket counter at Dulles, and no one we asked knew where it was. This could easily be resolved by adding info about how to find the counter to the airline website. 2. My colleague's return flight was canceled and she was never notified. 3. When I went to check in for my return flight, I was told that I was not on the boarding list. It took 30 minutes to get me added to the list even though I had my confirmation. When I asked for an explanation the man at the ticket counter shared: "They're crazy [the customer service]. This happens all the time." Complete incompetence."
Pros: "Great Crew, very pleasant. It was nice to be away from all the frustrations common in the main airports and to get to wait with my family right up to boarding time."
Cons: "The plane left over 4 hours after departure time. It also took a while to figure out that this airline is not based within the main airport (at both DFW and MEM airports at least) and the address for the actual boarding place was not included in any communication prior to the flight. No compensation for inconveniences caused."
Pros: "Everyone was super friendly"
Cons: "I was the only person on the flight. That was kinda weird. But it was a smooth, easy flight and I would definitely use them again."
Pros: "I just loved Southern. It was so easy. I avoided the hassle of the main airport, the parking problems and the waiting in line. Everyone was so friendly. I will definitely fly Southern again!"
Pros: "The crew was nice and comforting. I was nervous because it was my first time on a 9 seater plane but the ride was surprisingly smooth"
Cons: "I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever."
Pros: "PERSONAL TREATMENT!"
Pros: "The flight was cancelled No apology or compensation"