Your seats do not recline more than 2”. That’s a shame on a 5+ hours flight especially overnight flight. Garbage airline
Had small delay to replace a airplane tire but overall it. Went well.
Look at my previous review I just wrote on this survey. It was awful!
Terrible airport. It took over one hour to pass checkpoint and security gate. We stood under the sun in the long line
I would've liked to have the seat tablets like before to view movies, with long travels not everyone carries tablets to view movies. And phones are not worth it because screens to small.
I was able to upgrade to first class, which was great. Food and drinks were underwhelming compared to other first class flights I have taken.
The flight was late. The flight attendant snapped at my daughter for asking to use the bathroom after they announced to be seated. She was told she should listen next time. She has a uti and it had nothing to do with her not listening. One of our suit cases was dented. The flight itself went well and the plane was clean.
My experience with Alaska was good. Customer service before boarding the plane was good.
I like the kindness and friendliness of the crew but not the long waits between flights
USB and power ports available in seats 💺. Inadequate snack options.
It’s too cold like fridge and they don’t offer a blanket with expensive price
A List preferred boarding was nice Asked for a mask and cheerfully received Denver bag check-in is tricky. Not near other checking desk. Have to navigate to east security and up to level six for bag checkin. TSA busy and 20 minutes process thru pre lines Denver train to gates quick but one more thing to plan time for and long concourse walk to gate
Not exactly Southwest’s problem, but the new Burbank airport is not great. No restaurants open and tons of work still to be completed. Can’t believe they opened the airport in that condition.
Southwest has lost most of what made it special. The flight attendants all used to seem fun and like they were having fun. Now they seem just miserable. They do NOT seem happy to give you your pretzels and drinks. They stick it in your hand or on your tray like it's an annoyance. They bark safety instructions at you. It's not just this flight but the last few SW flights I've had to SNA and SAN as well and it's not just me. I've informally surveyed my colleagues (business and leisure travelers) and these feelings are consistent. The tickets are similarly priced to other carriers and the seat assignments make boarding slower. The free luggage and free ability to change flights is still a differentiator. You lose that and there's virtually nothing special left.
Overall good experience...exception: very cold temp in teh cabin.
I liked how it boarded fast. I do not like how the seats are just too narrow, and I’m not a big person.
Despite paying for an ‘upgraded’ seat in row 1, I had to put my luggage in the middle of the plane. Snacks were bleh and seat was small and uncomfortable and I am not large. Attendants were fine but not super helpful. Plane just seemed outdated.
Boarding process, crew were good. But the seats were so uncomfortable that was all I could focus on. I literally had to sit forward so that all 3 of us could fit in row. I will try to avoid Southwest in the future for any flights over 60 minutes.
Much better than the.last. flight on SW on Thanksgiving day
Boarding was quick. The flight itself was good. However, no charging ports for cell phones. Also, the food provided was just a few snacks. For a 5-hr flight, I would expect at least a sandwich.
